XD Design Reviews 

My cat peed on my old laptop backpack, so I needed a new one quickly. I am really happy with my new anti-theft backpack that arrived the next day. The XL version has loads of space for the things that I take on my daily commute and it wears very comfortable.

Jimmy was very kind and helpful went replying back to an email sent to the general inbox regarding trouble unlocking my new Bobby backpack. I was freaking out because I didn’t realize it was “locked” and I couldn’t unlock it to actually start using it after I brought it home & Jimmy was kind enough to send some manuals very quickly. Great customer service! Thank you Jimmy!!

prompt customer service and speedy delivery. The Bobby art soft backpack looks great.

As always, the unique design that company delivers. I've bought my second backpack, before I had Bobby Soft, now my wife is using it.

Special thanks to Customer Support service - when a problem with the lock of my Urban backpack appeared I contacted them by email and they delivered me brand new Urban in three days!

Thanks to xd-design for standing behind their product's quality!

A quality product, careful shipping and great after-sales service. I made a mistake in my delivery address when the product had already been sent and the company was very reactive to solve the problem. I can only recommend for the confidence of the service and their products.
Thanks Jimmy
👍👍👍

Un produit de qualité, un envoi soigné et un super SAV. J'ai commis une erreur dans mon adresse de livraison alors que le produit avait déjà été envoyé et l'entreprise a été hyper réactif pour résoudre le problème. Je ne peux que recommander pour la confiance du service et de leurs produits.
Merci Jimmy
👍👍👍

Friendly and helpful Team and a supreme service!
The backpack is really nice as well.

I did have a few problems but am impressed by the speed and efficiency of the response.

He found a solution for a complex problem I had with my order

Jimmy was an amazing support with some payment issues. Supported me throughout the process.

It’s with difference the best customer help ever seen

301 / 5 000
Résultats de traduction
I really like my bag which is as beautiful as it is practical.
However, I had a problem with the padlock which no longer opened.
Customer support through the two year warranty sends me the brand new bag dude without me needing to send the current one back. The support responds quickly and it is very satisfying.

Two years ago we bought my daughter an Elle for her trip to Malaysia because of its security features,
But my wife was so impressed with the design and quality that she ordered one for herself
So happy was she with them that a year later we bought another one to leave at our holiday home but unfortunately we had some issues with wear on the straps, but after contacting XD this issue was resolved quickly and efficiently

My safe zipper puller broke and I wasn’t happy with their solution at first, so they offered another one and I’m very thankful!

Perfect bag, and even more perfect customer service

The main zipper of my Bobby Bizz, malfunctioned.

Sent a query, asking XD-Design for places or providers were to repair the bag - in Barcelona-Spain.

The answer was "We do not have nor work with any repair centres"

Disappointed as what they promote as values:

Responsible: XD Design ... with Respect for Our Planet ...

Sustainability: ...make a positive impact...

Being sustainable means, responsible for the long use of its products, not only recycling.

These "values" are called, greenwashing.

Hopefully when you apply circular economy policies, will work with repair centres.

Kind regards,

A former customer

David Ch.

There was a minor issue with a bag we bought in april this year. After informing CS what to do with it they didn’t hesitate, didn’t ask any questions but just asked us where to sent a new bag!
Underpromise - Overdeliver. I love brands who can still surpise you!
Keep up the good work!

Bag after 1 day of use had 2 holes in it and the material was fraying . When I contacted customer support they were rude and accusatory saying I put the holes in it and that they could not accept it as a return. On following emails the customer service stated "the holes did not magically appear on the bag" and "although normal knives wont cut it surgical blades and machetes will as the bag is not bulletproof." Don't waste £100 on this bag.

Great! Had it for 9 months, easy to use and organise things everyday

Our store has been trying to get in contact with your company for a month now. After emailing customer support for a second time, Jimmy Dirks, responded. He is absolutely NOT helpful. Keeps telling us that we need to contact our sales rep in order to get a replacement of a bag for a customer that has a faulty zipper... This bag was purchased July 17th, 2021. When getting our sales rep involved, he keeps asking her who her "rep" is and who sold her the bags... When she has answered that question 4 times while also providing the Sales Order from 2019. He will not give us someone we can contact that will resolve the issue. Please look at the ENTIRE email thread to gain clarity as to why we are very disappointed. Someone needs to resolve this issue immediately.

Best customer service hands down, for willingness and kindness. High quality products, ergonomic and comfortable.