XD Design Reviews 

The customer support is 2nd to none. Always responsive and super helpful. The after sales service equally good. Great design. Great service. They stand by their products. Well done XD

Ordered a backpack, received confirmation email and despatch confirmation. Couple of days later I was notified that I have been given a refund. No email, no explanation, no alternative options for colours or products. If it had been despatched why did I then receive a refund? Poor communication and customer service.

The staff is really helpful and friendly and responds quickly.

Cannot fault this company. I purchased a Bobby backpack last year and absolutely love it. Comfortable, well made and looks awesome. So happy with it that I became a returning customer and purchased the new bum bag to make sure I have the same secure reassurance in a travel size option. Unfortunately when it arrived yesterday I found the zip to be broken which meant that the zipper lock feature didn't work. Disappointed I contacted customer service and in less than 12 hours my love for this company is fully restored and then some. Customer service were amazing, they went above and beyond my expectations to resolve my issue and I am currently eagerly awaiting a replacement bum bag to be sent out to me. Amazing. Still a very happy customer and won't hesitate to buy from this company again.

The quality of the Bobby pro backpack materials exceeded my expectations. The structure is solid and durable. Every detail in the product has a meaning and you can perceive how much thought they put on that. What really surprised me is the support service. Fast response time and friendly staff.

Thank you very much for your quick service.
My package was lost. And as soon as noticed the XD Design service sent me another one.
The Christmas gift was saved.

Thank you again for your help and kindness.

Good quality and very nice trolley.
Client support is great and quick!

I wanted to buy a new bag for some months and XD Design was my favourite brand. So today I entered the website, sign in for the newsletter in order to get the 5% additional discount for first purchase. When trying to complete the order the website said the code I just got a minute ago was not valid. I was about to leave the bag in the cart and decided before to send a mail to your support because I really wanted this bag. Got a reply that I will be answered in 48 hours ( who knows what I'll be doing in 48 hours so I was doubting the purchase will be done sincerely) but for my surprise I got 5 minutes later already a reply from Jimmy Dirks clarifying that the bags are already discounted due to Black Friday and so the other codes won't work. So thank you Jimmy for your quick reply with the clarification. I know that I couldn't enjoy the 5% additional discount but as a consumer it was important to me to verify I am buying the bag for the best price available so I proceeded to purchase my bag and enjoy the Black Friday discount.
( I think that if because of Black Friday other codes wont work, when trying to add the code please pop up this explanation to your client. I was about to leave my order because I thought something was wrong in the website and that I'm still entitled for this discount)
I hope to continue enjoying XD Design's products also in the future.
Have a lovely black friday day.
Thank you,
Noga

Best daily/work backpack I ever had!

This "Bobby Tech" backpack is really amazing. Solar panel puts enough energy to the wireless charger to keep my phone alive even when having a long day outside with a lot of screen time. The overall feel of this product (when touching, wearing, using it) is just, lacking a better word, "premium". One small downside: phone thingy for the shoulder strap is too small for 2021 phones (having a 6.5" screen; can press it inside, but more so-so usable with this size). But overall amazing backpack, would immediately buy again!

Then I had a problem with one of the "inside" cables (and let's be honest here, we all know, cables sometimes just die). I emailed customer support, got an answer less then 15min later, and was told they'd take care of it. (In the end, they sent me a new backpack!)

Conclusion: I'm still in love with the backpack, but now I'm also in love with their customers support. Just amazing...

And if someone form XD Design reads this:
Thank you so much! Looking forward to your next line of (tech) backpacks!

Worst Experience ever! The product was send with incomplete adress (unbeliveble) order was done 29/10/2021 arrive to my city 3/11/2021 and resended to xd design 12/11/2021 for missing adress.

Ι have sent an email about my Elle backpack asking some assistance and they have answered in the hour! I am very satisfied with my backpack and the costumer service! All their products are good quality, with elegant look and very practical for the every day Life!!! Thank you XD design

Excellent customer service and high quality materials.

This accessory is absolutely useless. The velcro is very tiny and can't withstand the load. It's width has to be at least 3cm. I don't recommend to buy it.

They have been just amazing, I had issues to make a return and they have been really helpful solving the problem!

Jimmy has been very on point with his response and very helpful with my situation. I had a great experience with the customer service and will definitely look forward purchasing other products from XD-Design.

The backpacks are very good quality, I actually have one that I have used for a long time. My issue is the customer service. I recently bought another backpack and the color was completely different from the website, and I didn't like it so returned it following the instructions on the package. Because of lack of information there I had to go to my UPS shop 3 times to manage to return it. They don't send a label, just a return code - the UPS guys had no idea what to do with that. So I reach out to them, they send me a label. I go back to the shop, send it out. 3 days later it comes back to my place because there were no invoices outside of the package, since it was going outside of the UK. This was never mentioned to me, and I looked for it. I ask for invoices, they send it to me, finally it goes through. On top of all this misinformation on their part, they acted like I was doing something wrong to send it out, not that they were in fault whatsoever. They treated it like a non issue and were rude. Due to Brexit packages going to EU need invoices outside of the package. They should know better. Never buying from them again.

Excelent backpacks, fast deliveries and an excelent customer service. They answer fast, professionally and resolutive, they make sure that you know you matter for them. Would recomend 10/10.

This is my second time ordering from the site and the customer experience is perfect, as are the products. I would recommend

The backpack is very nice and just looks like the website shows. Materials are good and resistant, and the ergonomic shape fits very well and comfortable. I had to send it back just because I realize that was not the best model for me and I think I'll take a different one. I needed the customer assistance and I wrote an email, receiving an answer with all the instructions in half an hour. That was a very good assistance.