Comcast Reviews 622

Cell phone companies are required to provide a copy of the contract when you enter into a multi-year agreement. The Federal Communications Commission (FCC) and consumer protection laws require transparency in contract terms, including pricing, early termination fees, and other conditions. I have requested a copy of my 2 year contract multiple times from the store and online and they cant provide it. Basic stuff here Im not the only one with this problem. I have been burned by xfinity in past on terms and promotions and this seems to be a business strategy sign people up and dont provide legal contract with terms and never follow through on promises.

Horrible service regarding xfinity mobile. I was dealt a bait and switch. When Apple was offering the Apple 16 trade in your Apple 12 or younger and get an Apple 16 phone on them. Of course the cellular companies campaigned on this. Xfinity had a great deal on Black Friday the salesman offered we had 850.00on my 2 apple 11 phones my other Apple 13 phone trade it in towards a new Apple 16. Well trusting the guy. Did the trade. My 1st bill was 300.00 and my 2nd bill was 200.00 thinking the apple 13 trade in for the apple 16 was free. Well of course not. The company claimed they haven’t received the phone when we were told we have yo return the Apple 13 via usps. Which I did. The company claimed never received it. I opened up 2 service tickets and nothing the phone was returned back like a month later claiming it had the stolen protection on it had to unlock it. Of course we did and sent it back. Still I am paying for the Apple 16 which should have been free. Called the customer service # what a joke that was. 1 call was they haven’t received the phone again. Another call was told yes they have I would review the credits back date all the way from Black Friday when I got the phone. Well never received the credit still getting billed the phone. Went to the store was told by the virtual service advisor that once the phone was returned we couldn’t return it back. I was like wtf. The manager of store said that is not true he opened a ticket either the supervisors. Of course got a response back the phone was locked therefore we cannot hi e you credit. This is the wordy service I ever had. Never never doing business with this company again.

Xfinity mobile continues to bill my credit card for services that I canceled multiple times both through phone conversations and on line chat. I never received the iphone they sent so I had their customer services cancel my contract. They confirmed that the phone was returned to their distribution center but continued to bill me. I was reassured by customer service agents via two 45 minute phone conversations and two similar length on line chat exchanges that services were cancelled and funds would be returned yet I continue to be billed and hounded by their collections team. The collections agencies confirm the situation as I have stated above and then hang up. I have invested about 6 hours into trying to settle this dispute and fully expect more bills and harassment.

I switched my 3rd line from Xfinity to another carrier, but Xfinity continued to bill me.I called customer care, and my connection was dropped 3 times. Some agents just hung up on me; the same happened with a chat. One supervisor was giving me wrong information, intentionally lying to me I placed my complaint with BBB, but LilianaH.XM Regulatory Specialist was the same. Rude, not interested in keeping customers, she was fighting for $45(the price of dispute) as for her life. She was not paying attention to the deceptive, not respectful practice of a customer care representative. It is easy to check, asking for a recorded conversation on February,7-8. .

I was told that I could trade in My iphone 13 Pro for a new iphone and receive $830 credit towards the new one. I sent in the old phone, which I had purchased at the Comcast store 3 years ago, and it was returned to me as unacceptable The reason given was "mismatched serial number." The manager at the Comcast store agreed that it made no sense, but was unable to make it right. They are not honoring their agreement, and will not allow me to return the new phone. I am canceling all of my services with Comcast, refusing to pay any outstanding bills, and initiating legal action.

LOST MY PHONE NUMBER!
Your team made mistakes and lost my number on my accout and cannot get it back, and lied to me said fixed the problem but never did.
Your company is the worst.

Your agents are dumb and lie to your customers. You don't mind because you are profitable even though Comcast is a horrible terrible greedy isp and absolutely everyone hates you, but their aren't enough other options in many areas. I am gonna get Starlink, and laugh my ass off when Comcast becomes obsolete.

Dear Sirs,

I am writing to express my dissatisfaction regarding my recent experience canceling my subscription with Comcast.

Last August, I ported my number to Ring Central. Once the porting was confirmed, I proceeded to cancel my Comcast subscription in early August. I understand that, according to your policies, I will be charged for the full month due to the fact that the cancellation request should have been made 30 days in advance. I agree to this charge.

However, I have additionally been charged for the portability, without having been informed at any time that this charge would apply. I had only been informed that I had a special telephone and internet plan, and that when I broke the package by changing to another telephone company, I would continue to be charged only for the internet, without having been told anything at the time of the portability.

I consider this lack of information unacceptable and it has caused me great dissatisfaction.

I thank you for your attention to this complaint.

I, thankfully, have not been a customer of Xfinity Mobile/Comcast but currently my boyfriend and I have been trying to switch to another provider and the porting process with Xfinity is insane, and I see that this is a frequent issue for anyone with Xfinity within the porting process. Mine took less than two hours, however my boyfriend’s port is still in process for days. There is no way to contact a live human representative and I genuinely am curious what needs to take so long. If it’s just the permission for the port, it should not be this long. The new provider is saying that the wait is just on Xfinity’s end, which does not surprise me. They immediately shut off my boyfriend’s service but won’t transfer his number to the new provider when everything is set and ready and has been now. It is so inconvenient to just cast someone out of their phone service and phone number like that. I have no way of contacting him while he’s at work, and make sure he’s safe. Nor does anyone. I am so frustrated that this process is taking as long as it is while with any other service provider it would take a day at the absolute maximum. Once it’s finally ported, this is a GOOD RIDDANCE to Xfinity/Comcast.

A Loyal Customer Betrayed: Xfinity's Deceptive Practices and Irreparable Damage to My Credit

After over 20 years as a loyal Xfinity customer, paying thousands of dollars for their services, I am appalled by the betrayal and harm they have caused me. My trust in Xfinity has been completely shattered by their unethical practices, deliberate breach of contract, and complete disregard for customer loyalty and consumer rights.

In January 2024, I entered into an agreement with Xfinity Mobile and Network Services that promised a consolidated bill capped at $80 per month, inclusive of all fees and subsidies. From the very beginning, Xfinity failed to honor this agreement. Their outrageous claim that this agreement "expired on the same day it was made" is an insult to basic intelligence and a clear indication of their willingness to deceive their customers.

When my phone was stolen, I repeatedly requested to close my Xfinity Mobile account to prevent further charges. Xfinity ignored these requests, leaving the account open for months and allowing unjustified charges to accrue for services I did not receive or use. This negligence alone is unacceptable, but it gets worse.

Without notifying me, Xfinity quietly sent this invalid debt to a collection agency. I was never given the opportunity to dispute or resolve the issue, a violation of my rights under the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA). I discovered this only by monitoring my credit report, which revealed that Xfinity’s actions had caused significant, unjustified damage to my credit. My flawless credit record, built through years of diligence, is now tarnished because of Xfinity’s greed and negligence.

Xfinity’s refusal to take accountability and resolve this issue shows a complete lack of integrity. They have prioritized profits over fairness, transparency, and customer care. Their handling of this matter reflects a broader pattern of deceptive practices and unethical behavior that every current and potential customer should know about.

A Message to Others Considering Xfinity
If you value your credit, your time, and your trust, think twice before signing up with Xfinity. Their lack of transparency, refusal to honor agreements, and willingness to harm loyal customers for profit make them unworthy of your business.

My Call to Action for Xfinity
I urge Xfinity to take immediate accountability for their actions:

Cancel the invalid debt and remove it from collections.
Restore my flawless credit report and formally acknowledge their breach of contract.
Treat their customers with fairness, transparency, and respect—values they have failed to uphold in my case.
Xfinity’s actions are not just a betrayal of me but a warning to all consumers. Their predatory and deceptive practices need to be exposed, and I will continue to hold them accountable.

They are Lying to you, all of them! We changed from Verizon to this company just before the iPhone 16 was released, and I said to the first person from this company that I will change when the 16 is out! The person replied, ohh you can just get the 16 when it comes out when you sign up now… I we did! And now we have to keep this useless 15 for 2 years!!!
Then the Travel Pass is the most useless I have ever had, you can’t buy more date nor you have enough for 24hrs! What a useless company! Don’t sign with them!! You will regret it!! Every other carrier is better and I had many in the past 10 years!!! Don’t go with a internet provider that sucks and thinks they can do phone business… well they can’t…

I don’t even want to give them 1 star there should get 00000 for there bad customer service I ordered a phone they sent it to the wrong address I kept calling them over and over they told me to get a police report, submit a claim that’s what I did they denied my claim and still charged me over 10000 dollars for a phone I never received this is the worst phone service I ever got Please do not go with Xfinity’s mobile the CEO should be ashamed of himself for having very bad customer service

I turned off my infinitive mobile over 3 months ago. Today I received a call from a debt collector for 86$! Really when the account was paid in full. They are legal crooks that the government should look into. I’m going to try and get a class action sue against them because they are just defrauding too many Americans.

The absolute worst cell/wi-fi co. - they will be found to be a criminal enterprise. They hide my account info from me, never will send a bill, & expect payment bc we have a phone with them.
The billing dept. hangs up when you need to know something - every time. And you cannot see what you owe bc they refuse to send a bill, and keep me locked out of my online account still to this date - I would be LONG GONE & with another cell phone co, but I cannot get in touch to get a correct $$ amount - I do not trust them. I will pay the correct amount but trusting Xfinity to do their part - I cannot do. I am not paying them anymore since they refuse to service or send the SIM card to an area code they say that they service their mobile phones - but not wi-fi and they add another 25 to each line if you don't have wi-fi bundle - I did not know this or I would've left the co then -I'm still trying to reach Billing Dept.
Have to have wi-fi too for a good price - they refused to send a replacement SIM card twice to the right address because "they could only send to where wi-fi was"- still charging me for 2 lines with all their fees - when I changed it to just one few months back when husband went to WalMart and bought a 35$ prepaid plan and could NOT BE HAPPIER WITH WALMART PREPAID - he had to deal with the 2 hour phone calls with no results.
NOW today 12/23/2024 been hung up on already twice - have been trying to get away from Xfinity for many months, but there is no way to do it in an official manner - so I will have to go about it another way.
Xfinity is the very worst cell co. and not legitimate - with their practices of hiding billing info making your financial account inaccessible - BofA stopped their autopay bc I could not - when i said I never could access and see my acct charges - BofA looked at my claims and saw how much money Xfinity took and will not allow them to auto-pull funds from my account.
WATCH YOUR CC STATEMENTS - XFINITY WILL OVERCHARGE YOU & sometimes they go BIG -hoping you will not notice - but Xfinity pulled over 800$ from my CC in two months - said I had changed my plan to "By the Gig" - thats why CC balance had grown substantially. To be safe Xfinity customers must CHECK YOUR XFINITY AUTOPAY BILL MONTHLY. I'm getting away from these criminals.

I recently canceled my XFinity Mobile Contract, switching instead to Verizon. I called Xfinity to close my mobile account. On December 3rd, I paid the November balance due of $ 100.21 and paid an additional $ 100.21 for the remaining balance for the phones we had purchased through XFinity. This call with Brian took 62 minutes.

XFinity never applied the second payment to my account, so we received a bill on December 22nd for $ 100.21 (Note that this is exactly the amount that I did pay in that second payment on December 3rd).

I called customer service and spoke with a representative in billing named Mohamed asking him to apply the second payment of $ 100.21 towards the most recent bill. He did not have the authority / ability to apply the payment. Instead of trying to find a resolution, he insisted that I should just pay the additional bill, saying it must be a mistake in interpretation on my end. This conversation took 52 minutes.

Not giving up, I went to my local XFinity Store in St Louis Park, MN and talked with the manager Jesse. Jesse looked at the notes from Brian (First call) and confirmed that Brian had written down that my account was paid in full. Jesse took the same stance as Mohamed stating that Brian must have made a mistake and I should just pay $100.21 again. This process took 90 minutes; much of this due to Jesse walking away from helping me 7 different times during our interaction. Obviously, my concern was not as much of a priority to XFinity as was securing new customers (Victims). I left the store extremely upset.

The next day I attempted to download my XFinity Mobile statements so I would have proof of payments. They had disabled the ability to download statements from my account once I had closed the account. I called XFinity mobile billing and talked with a representative named Alfred. He assisted in e-mailing copies of all my past bills. He was also able to apply my second payment of $ 100.21 on December 3rd towards my December 22nd invoice. Thanks Alfred. To download the statements and resolve the billing issue took 62 minutes.

Recap; in order to close my XFinity mobile account, it took talking to 4 different XFinity representatives for a total of 266 minutes (4 Hours and 26 Minutes)...

And that is assuming that my account is really closed and that I don't get billed again in January, 2025.... stay tuned....

Promotion???? I received a mailer advertising $19.99 a month for internet service. Yes, I do understand that it is originally $29.99 a month and then there is a $10 discount to have auto withdrawal which I usually do with my bills.
BUT, then ADD on $15 to RENT their modem??? So the $19.99 goes up to $34.99 plus taxes etc. So I am paying about $40? Wow talk about bait and switch. I read the mailer carefully before I called them. Yet, the mailer does "mention" extra charges for the modem and also taxes.
I am not amused by their "Promotion".

I don't understand the rental cost of $15 a month. Maybe $5 but why $15.

I want answers Comcast and I am NOT going to call up and have your Customer Service treat me like an little child like most Customer Service agents do. They don't know how to have an adult conversation and treat a person with respect.

I have been using this Comcast and Xifinity for internet and mobile for almost 3 years. There is no issue for the quality. But have problems for privacy, safety and personal data security.
We are now live in a century that government can surveillance citizen without any permit or court order. Our data being collected and scammers can even obtain it to do their criminal activities. This is dark Food Chain and they rely on each other sharing the same interest!!! This have been a great threat to my life. The evil politicians can track me any time and anywhere and prepare poison on my food and medication and stalked me anywhere to make trouble to me. The criminals could arrive to the destination almost at the same time when I just got out of my car. Then they could placed poison to my drink when I left my car only for 5 minutes. All my online accounts have been monitored and even being placed tech tricks in order manipulated system or blocked me out of online service. Accounts got compromised have become normal for me. Some of the legitimate websites I used very often were also blocked. The page says the blocking were made by my internet provider! I am Trump supporter and I had been experiencing so many life threaten and career destructions and most of them made through online criminal activities. And this had to be technically supported by internet and mobile service! These companies need to responsible for my loss and the life threatening!
I was blocked to switch to another service through many tricks and by many big organizations' coordination. Forcing me to keep using Comcast and Xfinity can give them convenience to track me permanently.

Absolute trash. Their call centers are in Pakistan their employees know nothing of what they speak and everything is always messed up. In their stores their employees are paranoid but very helpful. No wonder they're very paranoid they work for that company. They're even worse than AT&t and that's really saying something.

Sadly I can't go on the negative side of the rating.

I will report them to the Better business bureau and post my review all over social media.

Terrible customer service and if you're lucky to get through to someone (took me 2 hours of calling back after dropped calls), you get rude people when you want to drop their service.

I was informed I had to drive to their store which was closed.

Don't go with this company, I am surprised they're in business they're so bad.

My problem started in June of 2023. DON'T EVER BUY A MOTOROLA PHONE.

I made the most gawd awful mistake switching from Samsung to Motorola (just for the sake of an sd card).

The ULTIMATE was when the girl at xfinity went to do the switch (info/apps from Samsung to motorola) it took damn near 3 hours of me sitting there. After that, I left the store and started having issues with the phone dropping calls, not connecting to things properly. I figure it was because I never used a Motorola before. Sure enough, AFTER the 2 week period, I'm finding that I'm missing apps, missing important documents and notes.

2 weeks is NOT ENOUGH TIME to learn a new phone, find and replace all the lost stuff the xfinity rep lost initially during the phone swap, ESPECIALLY if you're a disabled senior.

There should be a class action suit against xfinity mobile for senior and disabled - not everyone has the mind of Einstein, especially if we're elderly and/or disabled.

After all this drama, I broke down, went in debt and got another unlocked Samsung phone, swapped the Sim card from the Motorola to the Samsung and threw the Motorola in a drawer. When it's close to me being able to get an up grade after paying the Motorola down, xfinity mobile can have the garbage back!!!!

I got my Samsung up and running and I'll NEVER switch to anything else BUT Samsung. Matter of fact, everyone would do better getting their devices elsewhere and then bring them to xfinity so you only pay the $35+ tax a month. Drop it down to $20+ a month if you do that with 5 phones on xfinity mobile. It'll save you in the long run instead of paying them monthly for your phone AND your service!!!!!