Comcast Reviews 622

I signed up for Xfinity mobile and when I received the phone I was unable to activate it, I made about 12 calls to customer service to cancel my service and they continued to Bill me so then I put a block on my credit card and then they turn me into collections. There are companies out there that can help unfortunately I cannot name them (federal) I called the company (federal) made a complaint, Xfinity contacted me 2 Days Later and resolved the issue. This company is very corrupt buyer beware

Xfinity Mobile has been nothing but a headache for me. It all started when I signed up and traded in my device, expecting a $400 credit back in 2021. Despite contacting support countless times through chat and phone calls, I never received the promised amount and eventually gave up.

Years later, this month, I reached out to support for a better deal on the four lines I pay for. They offered a plan for $120 per month with a $75 discount on an Apple Watch, assuring me that the monthly cost would remain the same with the new watch included. However, the first order was mistakenly sent to an old address and returned after failed delivery attempts. The address in my account was already changed when I moved, and I confirmed this before placing the order.

When I contacted support again, they reassured me that the address on file had been updated, and a new order was placed. To my surprise, the watch was sent to an address in Florida—a state I have never lived in, as I’ve always been in Utah.

After contacting support yet again, they promised to reroute the order, but nothing changed. When I reached out for a third time, they placed another order and once again assured me that it would be sent to the correct address. Unfortunately, the same mistake happened, and the order was sent to a different state.

This repeated incompetence has left me frustrated and exhausted. Each time I contacted Xfinity, they made mistakes, and my trust in them has completely eroded. I plan to cancel my accounts with Xfinity Mobile at the earliest opportunity.

Xfinity is a fraud. They overcharged me a lot without notice for a year. I finally noticed a bill for over $450 for my two lines. When I tried to call, I was connected to somewhere in China or the Philippines, and all the operators were talking like AI robots with no solutions. When I visited the store, they told me they couldn't do anything there and that I had to call. I am shocked at how corrupt these big corporations are. Be aware of them and do your research before buying from Comcast or Xfinity.

Another 1 star rating for Xfinity Mobile. My review mirror's Claudine's from September 7th. Chatted to get a discount on my regular Xfinity bill that had increased $73 in 14 months. Agent said he could save me $53 a month and had a device that could convert my landline to use their mobile network. I proceeded with the deal, but quickly learned this "device" was another cell phone. I got a supervisor on the chat and told him to cancel everything. He stated in no uncertain terms he had cancelled everything. That was a lie. I have the chat printed out. They mailed the cell phone anyway later that evening. I refused the phone via FedEx. They checked the phone back in and emailed confirmation. Now they are billing me monthly for Xfinity mobile service for a phone confirmed checked back in. I've called multiple times over the past 4 months. Each time they say they will credit my Mastercard and the account has been cancelled. Each time a lie. I will continue my monthly dispute through Mastercard of the Xfinity Mobile phone charges until they cease and desist. Every dispute has been resolved in my favor, but the process is so unnecessary. How can Xfinity Mobile's computer system generate monthly charges for cell phone usage when the same computer system has confirmation the phone was never accepted by the customer and no phone has been registered with them?

BEWARE OF FRAUD!

I was offered a $75 package for internet and 3 phone lines unlimited with a $25 activation fee. After paying the fee and transferring all my phone lines and internet service they hit me with a $100 "Installation" for the technician's visit, a $25 per line "activation" a $60 a month bill for phone/Mobile, and a $55 a month bill for internet. After speaking with several people on the phone they just blame the other department. If I'm speaking with Home Internet they blame Mobile, and the other way around. The sales representative committed fraud. This is a scam. I've escalated the situation over the phone and they told me someone would call me back. No one has.

This is the definition of fraud, misleading sales tactics, and a scam. Their only solution provided so far was to cancel the service, after going through the hassle of moving all my business from AT&T to Xfinity/Comcast, and creating all of these unapproved charges.

i changed my service from metro 2 lines for $80 a month Xfinity ran me the special line that i can get the two lines for cheaper with 2 free phones unlimited data and i received my phones as they said i would everything is ok and then the first payment was $646.00 i thought it was a mistake so the next attempt to get the money out my account was $742.00 and they got it even Tho i ask for a investigation of the phone conversation and i was correct but as of today i am still trying to get my money back i will not be dealing with them and every one i talk to was from some where else and did not care to hear anything i had to say bad customer service ALSO.

I have Xfinity/Comcast Internet, but I was lured into Xfinity Mobile for their low rates. Never again! I even asked to cancel the transfer process at the same time I was chatting with the live agent who had lured me. However, because they have my credit card info for using their Internet they charged me a one-time fee of $25.92 for almost-setting up a mobile account with them. Since July, three months of charges to my credit card that I would dispute and request they stop automatically charging me would occur. Xfinity Mobile’s reps and even supervisors supposedly couldn’t stop the auto charge. Unbelievable! I had to allow the charge to my credit card to go through to finally stop the monthly harassments. I’m done with Xfinity! I’m looking for a new Internet provider & will never sign up for their mobile service. Buyer beware!!!

I switched to an unlimited plan for 2 lines on Xfinity Mobile, and was told by the agent that I would also receive a credit for $100 on my bill because of the switch. This conversation was recorded. However, the agent never put the credit request through as I've now learned, and I'm now told that it can't happen. I was lied to and in my opinion, Comcast/Xfinity Mobile committed fraud, enticing me to stay with their service as an unlimited customer at a lower cost, along with the credit or refund.

I was lied to to get me away from ATT mobile. I was told that the Countries I worked in for the US Army were covered under the travel plan of 10$ a day. I was very specific in the Countries I had to go to and I was told they were covered. Then I get to Djibouti in camp Lemmenier and turn on my phone to call my wife on Whatsapp to let her know I had made it safe. 35MB and Xfinity tried to charge me 1650$ and after the fact let me know that it was not covered even though I had already verified. They then told me the only thing they could do was a payment plan to pay off the 1650. This in turn was only after I was asked to wait for 2 minutes and then put on a 30 minute hold to come back and be told give me a few more minutes and 20 minutes later tell me he understood but i would have to pay. He said we sent you a text at 215 i jist verified that text came 8 hours after the whatsapp call. I don't know about anyone else but I do not have 1650 just to throw away for my mobile provider lieing to me. The coverage going through houston was minimal at best a lot of dead spots. Traveling in the midwest I had no connection on highways and rural areas. The only good thing is it hooks up to any Xfinity network. Half star for the Xfinity network rest 0 starts

I ordered two phones, an S24 and a Razr almost two weeks ago. A couple of days later, 2 boxes arrived. 1 had a phone in it, the one with the S24 was taped up but empty. When I called customer service, I was informed that they were creating a service ticket and that I would receive an email in 24-48 hours.

I did not.

I then called back. The customer service rep apologized and told me that the ticket had been filed and that I would receive an email in 24-48 hours.

I did not.

I then called back AGAIN. This rep then told me that the reason that I had not received an update was because the phone that I originally ordered was not in stock anymore. When I asked what the solution was, she told me that I would just have to wait until it came in stock and that they would email me when they shipped it. I told her that that was not an acceptable solution, and asked what other options there were to solve this issue. She said that she can initiate an order from my local Xfinity office so that I can just go pick it up and that they have it in stock. I agreed. I was in the area, so I decided to stop by the office to see if this claim had actually been made and if they could give me my phone.

The manager of the office informed me that that was not even a possibility because they cannot give me a phone from their inventory for a digital order that was not fulfilled.

So, I was lied to.

I called back AGAIN.

This rep then commenced to tell me that I needed a police report for them to even BEGIN the process of reissuing my phone. After FOUR CALLS this is the first time I was informed of this.

I told her that that was ridiculous. I have to go to a police department, file a report, and wait ANOTHER 3-5 days to even receive it before I can send it in. The rep continued to tell me that this is the process and that "she understands my frustation..." NO YOU DON'T! Because if you did, you would make it right.

I conceded to filing the report, and asked where i have to send it to.

She told me that I would receive an email....

in 24-48 hours!

I am absolutely done with Xfinity. This is by and far the WORST customer service experience I have ever had with ANY company. Rather than launch an investigation into who is stealing phones from paying customers, which is CLEARLY a recurring theme, judging from these forums, they put the burden on the customer and make them wait WEEKS, giving us the run-around and not providing any solutions.

I will never recommend Xfinity to any person looking for a new cellular service, and as soon as this process is done, I will be finding another provider that cares about the people that put money in their pockets.

I listen to a person about xfinity mobile when changing my address for my internet and tv before you know it I am getting hassled to pay my mobile bill through xfinity. I never signed up. I dislike anything to do with this company. Trying to get a real person is an hour project. They keep emailing me to pay my mobile bill which I don't have. Can't there be another company that can come in and all of us customers who hate dealing with xfinity can leave.

I was contacted by a representative with a promotion. I should have known it was too good to be true. I called Xfinity and they were going to launch an investigation into my case. They NEVER investigated anything!! It took me 2 additional calls for a rep to tell me there was never an investigation. Xfinity has lied and scammed to try to get customers to move to the mobile service. Luckily I didn’t terminate my Verizon account but NEVER will I trust Xfinity to be truthful and loyal to their customers again. My initial experience started on 8/20/24 and continued today and not happily.

Beware of any customer service agents that start to tell you that there ‘going to see family they haven’t seen in three years’

Could be a set up for a scam perpetrated by the customer service agent..ie. selling you a mobile line your phone is not compatible with…agent sells it anyways

beyond of your imagination of the treatment that i got after paying my two devices and switching to T-Mobile two weeks later i still have no line because Comcast has not unblock my two phones. every time i call their representatives play games and instead of unblocking my phones they went ahead and illegally reactivated my lines with them. i can not keep having this stress with COMCAST. THE WORST COMPANY EVER.

Connectivity issues and always dropping calls.
The worse part is trying to get customer service to assist, it's like having no customer service lol. Changing my provider tomorrow

Do not get Xfinity mobile. Customer service was terrible. Constant lies from Xfinity.

Since I've switched over from Verizon, I have been nothing but disappointed. Despite the fact that they share the same towers, xifinity coverage is significantly worse. My phone is constantly trying to connect with the wi-fi coverage then gets disrupted trying to go back to LTE it will drop calls consistently. As well, when I home my phone will completely disable and say it doesn't have a network. I live near Denver, not a rural area. Customer service does nothing but gas light you, and try to re-direct all of the issues I have. I can't wait to go back to Verizon!

11.5 hours over 2 days to get a line transferred from T mobile to Xfinity. They are completely incompetent, not US based customer service so sometimes the communication can be difficult, lack of empathy and I feel sorry for anyone whom chooses to call this company for any service. Not to mention the inconvenient prices on cable and other services. It took 9 different technicians to attempt to resolve my issue to no avail. Buyer BEWARE, this cell phone service is NOT a viable option and expect to be on a call for a minimum of several hours for some answers or help.

Aweful!! Avoid at all cost! Even if they say it’s free! My “free”cost me over $75 and hours and hours of chat/phone calls, being disconnected, lied to and having a supervisor hang up on me… so there’s that… 😡😡😡

Maggie with customer service is rude and not helpful at all. Xfinity needs to update their protocols. Making someone drive over 200 miles to go to a store location for something you could give me over the phone is absolutely ridiculous.