I called in with no internet, and Amy had me back online in just minutes. She was so kind, patient, and clearly knew exactly what she was doing. Made a frustrating situation super easy!
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Really appreciate the timely responses and help received from people in Xiber. Being offline can be frustrating, but I truly enjoyed the service provided by all the team members.
After three days of bumpy cable tv, Raine was able to listen attentively and politely to my frustrations with the service. She submitted a ticket to the engineer for follow-up and we discussed reboot... See more
Since I’ve started my service with Xiber, I’ve been lucky to get Carly each time I reach out with any questions or complications. I was nervous using a new internet provider that I’m unfamiliar with,... See more
Company details
Written by the company
Xiber is an Indianapolis-based nationwide Internet Service Provider that specializes in multi-format hybrid transport and access network delivery utilizing fiber-optic and registered fixed wireless links and a suite of networking, support, and communications/media services. Xiber provides Gigabit-class symmetrical business circuits with single-digit latency and ultra-high availability at competitive prices and the fastest delivery schedules in over 20 states. We serve national retail chains and small and medium businesses all over the US with this same high level of service. On the residential side, Xiber serves thousands of multi-family residents in over a dozen states by providing industry-leading customer support and in-unit and property-wide Wi-Fi, networking management, and IPTV technology. MDU Developers and owners enjoy greater Net Operating Income, better Internet speeds, customized service and marketing, and the faster deployment that Xiber offers.
Contact info
1429 Chase Ct , 46032, Carmel, United States
- (888) 609-0681
- xperts@xiber.net
- xiber.net
4.8
Excellent
169 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
very quick and very helpful this…
very quick and very helpful this morning! straight to the point
March 20, 2026
Unprompted review
Tiana did a good job helping me with my…
Tiana did a good job helping me with my internet issues
March 20, 2026
Unprompted review
Best in Customer support
Sensitive to customer concerns,
Patient in listening to customer,
And Tiana stayed in touch with me thru texting until I got home from work and after I got home, to trouble- shoot and connect my wifi. Best wifi customer experience i have ever received without having to call back and getting someone different less experienced.
Thank You!, again!
March 16, 2026
Unprompted review
Wifi outage
Tiana was amazing and fixed our wifi after it was out for a couple days!
March 10, 2026
Unprompted review
Tianna was very helpful and patient!
Tianna was very helpful and patient!
March 6, 2026
Unprompted review
Great Customer service
Im not the biggest fan of your proprietary ways of distributing internet. With that being said I am a fan of Customer Service provided in times of need. Dayna helped me with my latest issue by quickly getting the engineering dept. involved to find a solution.
March 5, 2026
Unprompted review
Tiana was super friendly
Tiana was super friendly, and just magically knew who I was and what I wanted and it was just taken care of in 30 seconds. Very very surprised at the ease and lack of pressure when asking to downgrade. Very happy with this call
March 5, 2026
Unprompted review
Was very kind and understanding helped…
Was very kind and understanding helped me in a matter of seconds really good customer service Tiana was very helpful highly recommend
February 26, 2026
Unprompted review
Service is very unreliable unless you…
Service is very unreliable unless you bring up the frequent and regular outages for tv and internet.
Our apartment management was sold a bill of goods.
Promises were never fulfilled. Response to phone calls doesn't happen, silence reigns supreme when complaints are made.
Simply put, Xiber is not ready for prime time. Their trump card is a slick sales pitch, then they just dissapear when customers discover they arebthe ones left holding the bag.
December 14, 2025
Unprompted review
Reply from Xiber LLC
Hello - I do apologize for your recent issues. I was unable to locate any ticket for you based upon the information provided. Please contact us at 888-609-0681, text at 317-316-3257, or chat in at xiber.com. Thank you.
I was helped quickly and efficiently
I was helped quickly and efficiently
November 19, 2025
Unprompted review
Indy 500 Wi-Fi speeds
it explained what the company does and how it differs from the competition, uses the metaphors of Indianapolis fast cars should build more off that comparison to stand out more from your competitors, Grahics of call center could look a little more professional
October 17, 2025
Unprompted review
Incredibly quick response time in…
Incredibly quick response time in resolving my issue. I called at 12:25 and my internet connection was back by 12:39.
October 6, 2025
Unprompted review
Raine was great
Raine was great! She promptly got everything working again and simply texted me when it was ready for my to try instead of keeping me on hold for a long time. I really appreciated it!
September 30, 2025
Unprompted review
5 Star Service from Start to Finish
Since I’ve started my service with Xiber, I’ve been lucky to get Carly each time I reach out with any questions or complications. I was nervous using a new internet provider that I’m unfamiliar with, but the customer service so far has been exponential. Thanks Carly!
September 24, 2025
Unprompted review
After three days of bumpy cable tv
After three days of bumpy cable tv, Raine was able to listen attentively and politely to my frustrations with the service. She submitted a ticket to the engineer for follow-up and we discussed rebooting the system. The reboot seems to be working. Time will tell.
September 16, 2025
Unprompted review
Wonderful customer service
Wonderful customer service. Got back to me very quickly
September 11, 2025
Unprompted review
The Xiber customer service team is…
The Xiber customer service team is always on helpful and reliable with quick responses and service needs.
September 8, 2025
Unprompted review
Made everything super simple and got us…
Made everything super simple and got us set up incredibly fast
September 3, 2025
Unprompted review
Just moved in had some problem with the router it got fixed quickly
Just moved in had a problem with the router it got fixed quickly
September 2, 2025
Unprompted review
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