I called in with no internet, and Amy had me back online in just minutes. She was so kind, patient, and clearly knew exactly what she was doing. Made a frustrating situation super easy!
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Really appreciate the timely responses and help received from people in Xiber. Being offline can be frustrating, but I truly enjoyed the service provided by all the team members.
After three days of bumpy cable tv, Raine was able to listen attentively and politely to my frustrations with the service. She submitted a ticket to the engineer for follow-up and we discussed reboot... See more
Since I’ve started my service with Xiber, I’ve been lucky to get Carly each time I reach out with any questions or complications. I was nervous using a new internet provider that I’m unfamiliar with,... See more
Company details
Written by the company
Xiber is an Indianapolis-based nationwide Internet Service Provider that specializes in multi-format hybrid transport and access network delivery utilizing fiber-optic and registered fixed wireless links and a suite of networking, support, and communications/media services. Xiber provides Gigabit-class symmetrical business circuits with single-digit latency and ultra-high availability at competitive prices and the fastest delivery schedules in over 20 states. We serve national retail chains and small and medium businesses all over the US with this same high level of service. On the residential side, Xiber serves thousands of multi-family residents in over a dozen states by providing industry-leading customer support and in-unit and property-wide Wi-Fi, networking management, and IPTV technology. MDU Developers and owners enjoy greater Net Operating Income, better Internet speeds, customized service and marketing, and the faster deployment that Xiber offers.
Contact info
1429 Chase Ct , 46032, Carmel, United States
- (888) 609-0681
- xperts@xiber.net
- xiber.net
4.8
Excellent
169 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
very kind and and easy experience
very kind and and easy experience
December 7, 2024
Unprompted review
Excellent technical support thanks for…
Excellent technical support thanks for your help
December 7, 2024
Unprompted review
Was very prompt very easy to talk to…
Was very prompt very easy to talk to his assistance was greatly appreciated
December 2, 2024
Unprompted review
Great customer service!
November 14, 2024
Unprompted review
Excellent tech support
Benjamin fixed my issue quickly and communicated reasons for the delay. Thank you so much!
November 8, 2024
Unprompted review
Great service!
Took me a little to get into contact with a person who could help but once they did they were very helpful in fixing the problem
September 19, 2024
Unprompted review
Outstanding service
The customer service technician was very patient and helped me work through our issue by offering multiple suggestions to ensure our issue was addressed.
September 5, 2024
Unprompted review
Didn’t have to wait long for someone to…
Didn’t have to wait long for someone to help me, and he figured out the issue very quickly. He was very helpful!
August 23, 2024
Unprompted review
Benjamin went above and beyond the call…
Benjamin went above and beyond the call of duty to help me.
August 21, 2024
Unprompted review
10/10 customer service experience
The customer service agent was very helpful and resolved my issue quickly!
July 26, 2024
Unprompted review
He was fast and knowledgeable
Moving in and setting my service up for the 1st time was very quick and easy.
July 25, 2024
Unprompted review
I had messed up the process and they…
I had messed up the process and they was able to reset everything and get me the right wifi connection.
June 27, 2024
Unprompted review
Goat of customer service
Helped out a lot, called day before and didn’t get the help I was looking for but he gave me exactly the help I was looking for while also being polite. 10 outta 10 would recommend.
May 31, 2024
Unprompted review
He was patient and very thorough
He was patient and very thorough. Solved my problem quickly
May 6, 2024
Unprompted review
One Call Resolution at It's Best. The representative was very…
The representative was very professional, friendly and knowledgeable. He answered all of my questions and provided me with the information I needed for service.
Excellent Service!!!
April 16, 2024
Unprompted review
Reply from Xiber LLC
Thank you for leaving such a great 5 star review, Michelle! If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com.
The representative was very helpful and…
The representative was very helpful and he responded very quickly to my concerns. Great customer service. He was very friendly as well
April 9, 2024
Unprompted review
Reply from Xiber LLC
Wonderful to hear, Makala! Thank you for leaving us a 5 star review. If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com.
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