I called in with no internet, and Amy had me back online in just minutes. She was so kind, patient, and clearly knew exactly what she was doing. Made a frustrating situation super easy!
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Really appreciate the timely responses and help received from people in Xiber. Being offline can be frustrating, but I truly enjoyed the service provided by all the team members.
After three days of bumpy cable tv, Raine was able to listen attentively and politely to my frustrations with the service. She submitted a ticket to the engineer for follow-up and we discussed reboot... See more
Since I’ve started my service with Xiber, I’ve been lucky to get Carly each time I reach out with any questions or complications. I was nervous using a new internet provider that I’m unfamiliar with,... See more
Company details
Written by the company
Xiber is an Indianapolis-based nationwide Internet Service Provider that specializes in multi-format hybrid transport and access network delivery utilizing fiber-optic and registered fixed wireless links and a suite of networking, support, and communications/media services. Xiber provides Gigabit-class symmetrical business circuits with single-digit latency and ultra-high availability at competitive prices and the fastest delivery schedules in over 20 states. We serve national retail chains and small and medium businesses all over the US with this same high level of service. On the residential side, Xiber serves thousands of multi-family residents in over a dozen states by providing industry-leading customer support and in-unit and property-wide Wi-Fi, networking management, and IPTV technology. MDU Developers and owners enjoy greater Net Operating Income, better Internet speeds, customized service and marketing, and the faster deployment that Xiber offers.
Contact info
1429 Chase Ct , 46032, Carmel, United States
- (888) 609-0681
- xperts@xiber.net
- xiber.net
4.8
Excellent
169 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service representative
Customer service representative, Elizabeth, Dayna from customer service on the phone/text and the Technician that was sent to my apartment (Nick) were all extremely helpful, professional and you could just tell they genuinely cared about my situation. There were different engineers at Xiber that created temporary work and passwords and then there was a router issue that was causing issues inside at my apartment after about a week of having issues a technician was sent out name Nick who fixed everything and was very helpful in helping with getting me connected on my laptop TV, and helping out with downloading the Roku TV app so he just went like the extra mile to get everything expedited in a timely manner even though he had been doing this for years it was like he figured out some of the other issues that Was causing other issues with connection. I’ve been in Customer Service management for many years and was so impressed with the whole team at Xiber . Hi FIVE everybody at Xiber!!! Thank you Mr Arnett
March 11, 2024
Unprompted review
Reply from Xiber LLC
Wow, what an amazing 5 star review, Jeffrey! Thank you for taking the time out of your day to leave the feedback. We do our best to go above and beyond to help our customers! If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thank you again!
10/10 customer service aka Benjamin
Benjamin fixed my internet in no time and now I am a happy girl.
February 22, 2024
Unprompted review
Reply from Xiber LLC
That is awesome, Bek! Thanks for leaving a 5 star review. We are very glad to hear that Benjamin was able to assist quickly. If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com.
Great service!
I had a call with Benjamin about my residential Wi-Fi being spotty, and he was very friendly, patient, and professional! He quickly helped solve my problem (hopefully), and texted my phone to give me a way to contact Xiber quickly next time I have a Wi-Fi issue. Very happy with the customer service he provided!
February 21, 2024
Unprompted review
Reply from Xiber LLC
Such a great review, thank you for taking the time to share your experience! If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thank you again!
Benjamin was very pleasant and helpful.
February 16, 2024
Unprompted review
Great service!
He was really great helped me out resolve my issue in no time! It was also much faster then expected
February 13, 2024
Unprompted review
Benjamin: Amazing; Xiber: Mediocre;
I wish I could rate Xiber and support representative Benjamin separately. I had a support ticket left completely unassigned and without response for over a month. However, once I was able to find time to try a phone call, Benjamin took my call and was incredible to work with.
Internet Service: B
Support Systems (ticket & chatbot software): F
Direct Support (human on phone/email): A+
January 29, 2024
Unprompted review
worst internet provider i have ever had
the worst internet provider i have ever had in my entire life.!!!!
forced by apt. complex to purchase....
super slow connection speed WHEN it is working....
service has been down 10 times in 5 months...
this last outage is now over 20 hours in length....
poor customer service....
$60/mo. for 24 megs download speed.... pitiful.!!!!
February 3, 2024
Unprompted review
Reply from Xiber LLC
Hello! I apologize for the delay in response to your review. I was unable to find any account information with the details provided, so I cannot say for sure if your issue has been resolved. Please reach out to us as soon as you can so we can take a look at your specific issues that you are experiencing. The problems described are not typical of our service, and should not be occurring. Please call us at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thank you.
Benjamin was very friendly helpful
Benjamin was very friendly and helpful, and kept me up to date on the status of my internet connection.
January 28, 2024
Unprompted review
Benjamin was the most helpful…
Benjamin was the most helpful representative for any company I’ve ever talked to. Been locked out of my favorite video game for 4 days with no solutions on the internet and he fixed it within 15 minutes.
January 2, 2024
Unprompted review
Reply from Xiber LLC
So glad Benjamin was able to assist you quickly! Thank you for leaving us a review. If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thank you again!
This company is horrendous
This company is dog water their internet service goes down 24/7 and they say they have a technician out working on it then 24 hours later still no Internet do yourself a major favor and avoid these people like the plague most unreliable and scummy isp I've ever seen
January 1, 2024
Unprompted review
Reply from Xiber LLC
Hello Gavin, I am sorry to hear about your experience with the service so far. I did an extensive search for any ticket with your name, but I was unable to find anything. Please contact us as soon as possible as we would like to assist you in resolving your issues. You can call us at 888.609.0681, text 317.316.3257, or you can chat in to our Xpert Team at xiber.com. Thank you.
Ben the Great…
Today Benjamin helped me with my internet and got a hotspot started for my and my gf who needed it for college. We are waiting for a modem. Great help getting us set up for now.
December 5, 2023
Unprompted review
My experience was very nice
My experience was very nice! The guy went step by step on how to get my wifi back working after being out for a week and helped under 10 minutes.
November 30, 2023
Unprompted review
Fixed my issue immediately
November 17, 2023
Unprompted review
Benjamin is very supportive person
Benjamin is very supportive person. He helped me to fix my connection problems with patience and kindness. I really appreciate you for having such a great team.
November 13, 2023
Unprompted review
Terrible Service | Terrible Customer Service | Pricey
Forced to use this service by my apartment. Can't get access to the router to adjust my own settings. The service is spotty, and I don't even get the 1Gbps bandwidth. I've been emailing with customer service for weeks and no resolution yet. Paying extra for not even getting the minimum bandwidth they offer. I am hardwired and have not been able to get more than 100mpbs. The service has disconnected my work laptop more times than I could count.
November 3, 2023
Unprompted review
Reply from Xiber LLC
Hello LeVente, I do apologize for the speed issues that you were encountering. I do see that we had a tech visit for you a few days after your feedback. I have sent you a text message to follow up to see how things have been going. Please feel free to reply to us there with any questions or concerns. Thank you.
Very patient and helpful
Very patient and helpful, Benjamin ran an update for our router that appears to have ironed out speed/stability issues and stayed in contact through the troubleshooting process
November 3, 2023
Unprompted review
Chat feature
I could use the chat feature and didn’t have to wait long for someone to help me. It was a real human and not a chat bot and I was able to get my issue resolved quickly.
October 27, 2023
Unprompted review
Benjamin was super helpful
Benjamin was super helpful, quick and charming. Fixed my wifi issue with no problems since and now I don't hate xiber!
October 27, 2023
Unprompted review
I was told by the representative that…
I was told by the representative that they would look into the matter and they were very prompt and professional and I'm very satisfied with their service they fixed the matter.
October 12, 2023
Unprompted review
Awesome service from Benjamin!!
October 11, 2023
Unprompted review
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