I ordered a cute highland cow, it is lovely but came without a microwave pouch. I emailed customer service, who said they would send another one but I had to pay postage. They sent me a link, but that... See more
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Avoid like the plague! A pair of 4way stretch mens cargo trousers arrived and were disgusting, nothing like advert! Material was cheap shiny non stretch material that smelt highly of toxic chemicals!... See more
Company replied
On the whole I'm a little bit disappointed with the product as I thought the pads would be bigger and the foam doesn't last as well as I thought. They still do the job of cleaning my toilets, which... See more
My previous comments were intended for another company that I had dealt with at the same time. The only comment would be the length of time it takes to prepare and send items.
Company replied
2.7
Poor
155 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Scammers
After receiving my order far too late I asked for a return address.
A week later and loads of emails, I still have no address to return the items.
I have been off £20 to keep them. (They cost £44.95) and gift them to someone!!!
Absolute joke.
I have said on a number of emails that I want the address to return the items and a complete refund.
All I get back is “your email has been replied to”
Errrf no it hasn’t and not resolved!!!
October 15, 2025
Unprompted review
Reply from Xigoot
Dear customer, thank you very much for taking the time to share your feedback with us.
We apologize for the delay. We will report this to our shipping carrier and ask them to expedite delivery. We fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email address: service@xigoot.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
SCAM
SCAM. Claim to have delivered, no tracking, no evidence of where or when delivered to or by whom. Only offer of assistance from them was to contact post office. Refused to refund and even disputing bank’s chargeback. THEY ARE THIEVES
Give you a chance to put it right? You’ve had months
October 14, 2025
Unprompted review
Reply from Xigoot
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address service@xigoot.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Such bad reviews no way was I ordering.
Sorry was going to order the pants for over 50s but after reading the very poor reveiws. I am glad my wife who is more savy when ordering on line said look at reveiws first boy was she right with such bad reveiws. No way was I chancing ordering.
Looking at their reply below only cemented my initial thought it bares no thought to my comments.
On your head be it when dealing with them
October 8, 2025
Unprompted review
Reply from Xigoot
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We have a comprehensive return and refund policy, and we assure you that we will prioritize your concerns and resolve the issue. If you have any questions, please contact our customer service email at service@xigoot.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Like a Virus in My Inbox – Xigoot, You’ve Crossed the Line
If I could rate Xigoot’s marketing strategy in Braille, it would read: “Utterly inaccessible, relentlessly invasive, and shamefully indifferent.”
I’m a registered blind customer who uses audible software to navigate online shopping. I also live with early onset dementia. I order an average of seven items per day, often for my local Blind Club. So when Xigoot bombards me with cryptic messages about “items in my cart” and refuses to clarify what they are—despite four separate requests—it’s not just frustrating. It’s discriminatory.
I’ve tried blocking them. I’ve tried reasoning. But Xigoot’s emails keep coming like spam with a superiority complex. Their refusal to provide accessible communication is not just lazy—it’s a violation of basic decency.
Xigoot, you are not a helpful service. You are a digital parasite.
Either delete my data or stop harassing me. Your silence speaks volumes, and your strategy reeks of neglect. Accessibility isn’t optional. It’s the law. And if you won’t listen privately, I’ll make sure the public hears me loud and clear.
Visibility with Vision. You’ve been warned.
—Bob Stoker
Blind Advocate, Community Voice, and Fed-Up Customer
Well what do you know, minutes after publishing this the "Customer Service from Hell" send me this, "
Customer Service Centre (Customer Service)
Oct 7, 2025, 21:20 GMT+8
Dear Robert Stoker:
Thanks for your message.
We are so sorry to hear that.You can unsubscribe us at the bottom of the promotion email.
Or maybe you can remove us from your mailing list. Or add our mailbox to the blacklist." Do they think my lack of vision somehow means I am stupid? Do they not think I have tried ALL these steps already?
October 7, 2025
Unprompted review
Reply from Xigoot
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. If you would like to cancel your subscription, please contact our customer service email at service@xigoot.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Ordered a colour changing Christmas…
Ordered a colour changing Christmas glass. Received a plain glass canister. Pointless and quite useless. Crap.
In order to get a refund you have to return it to China, which costs more than the item or accept £5 and keep the useless item. I give up and tossed it in the bin. It was supposed to be a small Christmas gift, not now.
October 3, 2025
Unprompted review
Reply from Xigoot
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. If the item is not the correct size, we offer an exchange service, and we assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@xigoot.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Avoid at all cost
Avoid at all cost. I purchased a jacket/hoody, having the reassurance on the website that refunds were hassle free - you just have to email them. The jacket arrived, no problem, however it was too big. Over the past 2 days I have sent 5 emails requesting the procedure for refund. Each email response I have received back informs me that my parcel has arrived. I KNOW - IT IS TOO BIG.
My last email even asked them not to respond telling me that my parcel has arrived - guess what the response was.
Guess I can say communication is great - just totally irrelevant to the process of the refund that I am desperately trying to arrange.
Their website also asks you not to post negative reviews as they will sort everything out..... this really is not the case
October 1, 2025
Unprompted review
Reply from Xigoot
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. If the item is not the correct size, we offer an exchange service, and we assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@xigoot.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Very poor customer service, as in NO customer service. AI response
I received an item last week. Unfortunately it doesn’t fit as far too short in body and arms. I have sent numerous emails back but get the same reply. ‘ Your email has been replied, please kindly check it.If you have any further questions,please feel free to follow this ticket,we'll do our best to solve it for you ‘. In their reply it talks about the item not being delivered and it’s on the way. As I’ve explained it was delivered but I and I want to return it. I have now had 7 email responses all the same. Obviously, there are no returns!!! This is a false company based in china!!!!
September 27, 2025
Unprompted review
Reply from Xigoot
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@xigoot.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
The customer service that I received…
The customer service that I received was brilliant! Fast responses and resolved the issue immediately.
September 27, 2025
Unprompted review
Very helpful dealing with my enquiry…
Very helpful dealing with my enquiry and swapping the item I bought
September 25, 2025
Unprompted review
I ordered a rain coat it was advertised…
I ordered a rain coat it was advertised on facebook and I got it within 3 weeks good quality happy with the product I ordered another one and it’s getting delivered later on today by Evri.
September 25, 2025
Unprompted review
Lovely jacket.
It did take longer than initially said, but when I double checked delivery times on FAQ it arrived about when expected. The actual jacket itself I love. It seems good quality, is lovely and padded and waterproof and windproof. In fact a couple of times it’s been a bit too warm so will be lovely when autumn fully arrives. Loved it so much ordered another in a different colour.
September 14, 2025
Unprompted review
Wished I'd read reviews too
Wished I'd read reviews too, not received my order yet but its only been a few weeks so will wait abit longer, I've been receiving emails that says order status but when I click on email no order status just advertising!!!
September 2, 2025
Unprompted review
Reply from Xigoot
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address service@xigoot.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
SCAM
DO NOT TOUCH THIS COMPANY VIA TIKTOK or any other social platform.
Scam, Scam, Scam you won’t get your order but they’ll happily take your money!
September 12, 2025
Unprompted review
Reply from Xigoot
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We are a legitimate and licensed company, and we assure you that we prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@xigoot.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Had a delivery problem but dealt with…
Had a delivery problem but dealt with it, to my satisfaction.
September 2, 2025
Unprompted review
Wished I had read the reviews before…
Wished I had read the reviews before ordering, ordered on the 19th August and still just preparing for dispatch 🤦🏼♀️
August 19, 2025
Unprompted review
Reply from Xigoot
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. Your order may have been delayed due to high demand, and we can expedite delivery. We assure you that we prioritize your concerns and will resolve the issue. We stand behind every product. Please send your details to our customer service email at service@xigoot.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Do not order from this company order…
Do not order from this company order missing and just getting emails and asked to not leave a negative review
August 14, 2025
Unprompted review
Reply from Xigoot
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email at service@xigoot.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
DO NOT ORDER FROM THIS COMPANY total…
DO NOT ORDER FROM THIS COMPANY total scammers .If I could I would do a minus star.
They promised a refund but never got it . 3 months I’ve been trying,
What they sent me after a 2 month delay was utter rubbish, absolutely not what I ordered. Stay away from them
August 18, 2025
Unprompted review
Reply from Xigoot
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Refunds take time to process, and the specific timeframe depends on the standards of each payment platform. If you have any questions, please contact our customer service at service@xigoot.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Very late arriving
I paid for goods along with the postage. They never arrived. After continupously contcting customer services, the parcel eventually arrived. I thought I got scammed because my order wasn't delivered until a fortnight after placing the order, along with contradicting emails as to what was going on regarding the delivery. I doubt I would ever order from them again.
August 6, 2025
Unprompted review
Reply from Xigoot
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address service@xigoot.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Did not receive the goods and having…
Did not receive the goods and having researched this company DO NOT BUY from them. They take your money and don’t deliver the goods. They don’t reply to e mails, no customer services number to call
Be aware Xigott I have raised a dispute with my bank and will be following up with trading standards. You describe your self as young people making a difference; you should be ashamed of yourselves cheating people out of money …. Hope your family are proud of you
July 26, 2025
Unprompted review
Reply from Xigoot
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address service@xigoot.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
AVOID AT ALL COSTS!!!
I also wish I checked the reviews first. A Completely different (unusable) colour arrived after several weeks. I contacted them to advise, assuming it was a genuine error and they replied to the first email and then proceeded to send me more than a dozen blank email replies every time I reply. I'll put this one down as a lesson learnt.
AVOID AT ALL COSTS!!!
June 24, 2025
Unprompted review
Reply from Xigoot
Dear customer, thank you for your feedback.
We understand your concerns. You may not have contacted our store through the correct email address, which may have delayed resolving the issue. We assure you that we prioritize our customers' needs. Please contact our customer service email address at service@xigoot.com with your details. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
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