Awful signal provider...they offer wider spreads with their chosen broker. Scalping is a scam specially for newcomers and these lot don't help much I wouldn't recommend joining these groups plea... See more
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See what reviewers are saying
First withdrawal rejected, and they advice to do so & so steps. Okay fine, did that and raised another withdrawal using LOCAL BANK TRANSFER and STILL rejected. Now getting another dumb same... See more
Company replied
Have been using for about 2+ months now. Platform is easy to set up. Instant deposit. Great they have an account manager assigned to assist in queries who is also caring for my trading needs. He is a... See more
Company replied
So I've been with xlence for over a year now and up till now been a great company, withdrawals always came on time until now as they keep declining it internaly even though my details have never chan... See more
Company replied
Company details
Contact info
F20, 1st Floor, Eden Plaza, Eden Island, Seychelles, Eden Island, Seychelles
- xlence.com
Breach of guidelines
I have Great service
I have been having live sessions with Michalis for around 2 months now and the knoweledge and learning I have gained is so valuable, it has helped me to start to set up my own way of trading and given me insights on what to look for when opening positions. Michalis is greatto talk to and happy to help answer any questions I have!
September 10, 2025
Unprompted review
Reply from Xlence
Hi Alex,
Thank you for your kind words about Michalis. We take pride in our dedicated team, and it's fantastic to know that he provided you with exceptional service. Thank you for choosing Xlence!
Xlence
Excel in Trading
Xlence at its best - pure gold
I have been following the training that Michalis Christodoulou has given me, my trades have gone from red to green. He has a huge wealth of knowledge and i would recommend any trader to make contact.
Best move i have ever made, YouTube will not give you the results Michalis can
September 12, 2025
Unprompted review
Reply from Xlence
Hi customer,
Thank you for your kind words about Michalis. We take pride in our dedicated team, and it's fantastic to know that he provided you with exceptional service. Thank you for choosing Xlence!
Xlence
Excel in Trading
Great experience and assistance
Smooth onboarding with no issues. After a couple of weeks not doing great with my trading, I was contacted by Michalis and he's since been teaching me swing trading with follow up calls every couple of weeks. This really is invaluable and I've not found any other brokers which provide this level of help. On the Xlence demo account I now have a profitable strategy which I hope to finess before trying with real money in a few weeks time.
September 11, 2025
Unprompted review
Reply from Xlence
Hi Nick Gilbert,
Thank you for sharing your positive experience with Michalis. We're proud to have such a dedicated and supportive team member and it's great to hear that they were able to assist you on your trading journey.
Thank you for choosing Xlence!
Xlence
Excel in Trading
I done withdrawal and haven’t got my…
I done withdrawal and haven’t got my money yet.
September 9, 2025
Unprompted review
Reply from Xlence
Hello Samir Mahmood,
Thank you for sharing your experience with us. According to our records, your withdrawal was processed on the same day the request was submitted.
While we have thoroughly reviewed your case and taken steps to assist, your continued cooperation is essential for us to reach the most effective resolution.
Please feel free to contact us at customer.experience@xlence.com for any further discussion. We remain committed to ensuring that your experience with Xlence is both positive and rewarding.
Best regards,
Xlence
Excel in Trading
Withdrawal does not work. No support, no assistance
The bad experience with Xlence is continuing!!!The big problem with the withdraw is still not been solved, I just get e-mails with the hint, that they work on it and that I have to be patient. No solution and no further support. Just put off and put off and put off. I can only warn everyone and advise against using xlence as your broker. Don't do it if you ever want your money back!
Original text from Sept.08th:
I have never had such bad experience with any company as with Xlence. No support at all, am always just kept waiting from one time to the next. No assistance at all. The withdrawal does not work. Seems to be an IT-issue, which can happen anywhere, I see. But instead of fixing it quickly and looking for a solution there is no service, no assistance. It's more than frustrating!!!! Despite many, many chats and e-mails from my side - one just feels left completely alone...... Absolutely not recommended, this platform!!!!!!!!!!
September 3, 2025
Unprompted review
Reply from Xlence
Dear Anna,
Thank you for sharing your feedback. We sincerely regret the challenges you have encountered and fully understand how important this matter is to you.
While we have thoroughly reviewed your case and taken steps to assist, we understand that you are not fully satisfied with the outcome. Your continued cooperation is essential for us to reach the most effective resolution, and your engagement will help us move forward in the best possible way.
Please feel free to contact us at customer.experience@xlence.com for any further discussion. We remain committed to ensuring that your experience with Xlence is both positive and rewarding.
Best regards,
Xlence
Excel in Trading
From Trading Issues to Review Disputes – Unethical Broker Xlence
At first, everything seemed smooth—deposit transactions were fast, and setting up the account was hassle-free. But that’s where the good experience ends.
When it came to withdrawals, even for small amounts like USD 1,000, the process became painfully slow and frustrating. I reached out to support for help, only to be met with rude and unhelpful responses. Even worse, there’s no way to access your previous chat history—neither through email nor on your dashboard. It’s like they intentionally make it difficult to track communication.
Unlike most modern platforms, Xlence is web-based only, with no app, which adds to the inconvenience.
The final straw for me was when I tried to deposit again using the same card I had used for both previous deposits and withdrawals. This time, a support agent rejected the transaction because the name on the card didn't "match exactly". I don’t put my full legal name on every card—something that’s never been an issue with any other financial platform or online store. It’s unreasonable and inconsistent that they previously accepted the same card without issue.
Overall, Xlence seems more interested in making deposits easy and withdrawals difficult, which is a major red flag. Avoid at all costs.
9 Sep 2025:
Reply to Xlence - I have emailed you the details and attached the email correspondence with your support.
18 Sep 2025:
I still haven’t received my funds, and instead of resolving the issue, Xlence keeps asking me to update my review. Not addressing customers’ problems is one thing, but trying to silence honest, negative feedback speaks volumes about your company.
2 Jan 2026:
After posting my honest review, Xlence made multiple attempts over a period of time to offer monetary compensation in exchange for taking this review down.
When I declined and challenged for a higher compesation (on purpose), they reported my review to Trustpilot, claiming I was not a real customer.
I submitted full evidence, including email records of these compensation offers, and my review has since been reinstated.
This is a cautionary example of what you may have to go through when dealing with Xlence if issues arise.
September 8, 2025
Reply from Xlence
Dear Shasha,
Thank you for sharing your feedback. We sincerely regret the challenges you have encountered and fully understand how important this matter is to you.
While we have thoroughly reviewed your case and taken steps to assist, we understand that you are not fully satisfied with the outcome. Your continued cooperation is essential for us to reach the most effective resolution, and your engagement will help us move forward in the best possible way.
Please feel free to contact us at customer.experience@xlence.com for any further discussion. We remain committed to ensuring that your experience with Xlence is both positive and rewarding.
Best regards,
Xlence
Excel in Trading
Useless costumer support
Useless costumer support, an technical error cost me 22k on margin calls, support was of no good, i have put the money in to keep my margin up, but they messed it up, dont put your money in with them, find another broker
September 2, 2025
Unprompted review
Reply from Xlence
Dear Jacob Kennig,
Thank you for sharing your feedback. We apologise for the difficulties you've experienced and understand how important this matter is to you. At Xlence, we’re dedicated to providing clear and effective guidance, and your cooperation will be essential as we work to resolve this issue thoroughly. While we’ve reviewed your case and taken initial steps to help, additional details from you would be invaluable in reaching a solution. Your involvement will enable us to move forward with the best possible resolution.
Please don’t hesitate to connect with our support team to discuss further. Together, we can work to make your trading journey with Xlence a positive one.
Best regards,
Xlence
Excel in Trading
How is anyone using or considering this…
How is anyone using or considering this broker with repeat complaints of reversing profits
Having experienced this myself please be carful and use another broker
A red flag was when a random woman wats apped me and asked me if I was okay when I submitted a withdrawal
Please protect you capital from non transparent brokers and approved by a tame regulator who doesn't care especially in the UK
Hahaha fairness and transparency is not what you value or have you thieves
August 30, 2025
Unprompted review
Reply from Xlence
Dear Phil Cattermole,
Thank you for your feedback. At Xlence, we believe that clarity and guidance are key to building confidence, and we value the opportunity to address your concerns directly.
Your trading account was closed due to the use of practices not permitted under our Client Services Agreement, as previously communicated by our Support team. This decision was made strictly in accordance with the policies that ensure fairness and transparency for all traders.
It is important to note that while profits obtained under these conditions have been cancelled in accordance with our Terms, your initial deposit remains fully available for withdrawal. The funds you originally invested have not been withheld.
We encourage all clients to review the Client Services Agreement before trading, as this provides the foundation for a clear, secure, and fair experience. If you would like any further clarification, please do not hesitate to contact us at customer.experience@xlence.com. Our team will be happy to assist you with expert and approachable guidance.
At Xlence, our focus is on empowering traders with clarity and confidence throughout their trading journey.
Best regards,
Xlence
Excel in Trading
Good support service staff
They have been able to communicate friendly and professionally.
August 26, 2025
Unprompted review
Reply from Xlence
Hi Sardie Alvares,
Thank you for taking the time to leave a review. We're so glad to hear that our support team was able to assist you effectively!
Xlence
Excel in Trading
Great experience overall
Great experience overall. In particular Michalis's exceptional one-on-one support and guidance is making a real difference. His professionalism is greatly appreciated.
August 22, 2025
Unprompted review
Reply from Xlence
Hi Gary Jennings,
Thank you for your kind words about Michalis. We take pride in our dedicated team, and it's fantastic to know that Michalis provided you with exceptional service. Thank you for choosing Xlence!
Xlence
Excel in Trading
ILLEGAL CHARGES NOT DISCLOSED
FOLLOW UP ON COMPLAINT NOT RESOLVED ON ILLEGAL CHARGES NOT DISCLOSED FOR WITHDRAWALS. SEEMS LIKE XLENCE IS COLLABORATING WITH FINANCE FLOW ON ALL THESE NONSCENCE AS I WAS RECOMMENDED TO XLENCE. HAVE ALREADY INCURRED LOSSES FROM COPY TRADING WHICH WAS CAMAFLOUGED. THIS IS NOT OVER AND WILL CONTINUE TO SEEK JUSTIFICATION IN ANY FORM THAT I CAN THINK OF
August 12, 2025
Unprompted review
Reply from Xlence
Dear users,
After checking our records we could not find any information indicating that you are a verified client of our company. We are committed to transparency and encourage genuine feedback from our valued customers.
Best regards,
Xlence
Excel in Trading
suspend account
i used Hedging strategy but Xlence suspended my account and delete my profit. Beware of
August 13, 2025
Unprompted review
Reply from Xlence
Dear İsa Y,
Thank you for your feedback. At Xlence, we believe that clarity and guidance are key to building confidence, and we value the opportunity to address your concerns directly.
Your trading account was closed due to the use of practices not permitted under our Client Services Agreement, as previously communicated by our Support team. This decision was made strictly in accordance with the policies that ensure fairness and transparency for all traders.
It is important to note that while profits obtained under these conditions have been cancelled in accordance with our Terms, your initial deposit remains fully available for withdrawal. The funds you originally invested have not been withheld.
We encourage all clients to review the Client Services Agreement before trading, as this provides the foundation for a clear, secure, and fair experience. If you would like any further clarification, please do not hesitate to contact us at customer.experience@xlence.com. Our team will be happy to assist you with expert and approachable guidance.
At Xlence, our focus is on empowering traders with clarity and confidence throughout their trading journey.
Best regards,
Xlence
Excel in Trading
SCAM BROKER (money stolen)
SCAM BROKER
I had 2 trading accounts with this broker I have been trading with them for almost a month now and made big profits thanks to their high leverage and low spreads. I deposited £550 into this account and i made a total of £426 on profit above this deposit that still remains in this account.
13/8/25 16:30
My internal transfer request was rejected they sent an email blaming me of using price arbitrage when all my trades where placed manually and all in compliance with the rules I did nothing wrong and they TOOK ALL OF MY PROFITS from my second account (£326).
My first accounts internal transfer to my gbp wallet of £650 is still being processed I will make an update to this post on the result of this one and the pathetic excuses and false accusations they may make this time.
STAY AWAY FROM THIS BROKER THEY WILL STEAL YOUR MONEY.
------------------------------------------------------------
13/08/25 22:30
UPDATE they have moved the money from one account into my gbp wallet and now wont let me withdraw it the website withdrawal page has now changed compared to before and they are charging me £181 on £672 withdrawal request that they wont even allow. They have STOLEN £507 in total from me as of now. excluding the withdrawal amount of £490 that they are not allowing..
August 13, 2025
Unprompted review
Reply from Xlence
Dear Gurpinder Singh,
Thank you for your feedback. At Xlence, we believe that clarity and guidance are key to building confidence, and we value the opportunity to address your concerns directly.
Your trading account was closed due to the use of practices not permitted under our Client Services Agreement, as previously communicated by our Support team. This decision was made strictly in accordance with the policies that ensure fairness and transparency for all traders.
It is important to note that while profits obtained under these conditions have been cancelled in accordance with our Terms, your initial deposit remains fully available for withdrawal. The funds you originally invested have not been withheld.
We encourage all clients to review the Client Services Agreement before trading, as this provides the foundation for a clear, secure, and fair experience. If you would like any further clarification, please do not hesitate to contact us at customer.experience@xlence.com. Our team will be happy to assist you with expert and approachable guidance.
At Xlence, our focus is on empowering traders with clarity and confidence throughout their trading journey.
Best regards,
Xlence
Excel in Trading
XLENCE IS A SCAM BROKER
I can't believe what I just witnessed so i requested a withdrawal of 1122 euros today as i submitted the request it doesnt go through then i refreshed my account 5 mins later and see i lost 449.14 randomly gone from my account there saying because i was trading on wrong prices like how does that make sense.Now my available balance to withdraw is now 673.24 idk if ill recieve it but these guys are a scam stay away everyone.BTW I need my all 1122 asap or im going to take legal actions.Email me asap
My account is
5510005058
August 13, 2025
Unprompted review
Reply from Xlence
Dear Wocky,
Thank you for your feedback. At Xlence, we believe that clarity and guidance are key to building confidence, and we value the opportunity to address your concerns directly.
Your trading account was closed due to the use of practices not permitted under our Client Services Agreement, as previously communicated by our Support team. This decision was made strictly in accordance with the policies that ensure fairness and transparency for all traders.
It is important to note that while profits obtained under these conditions have been cancelled in accordance with our Terms, your initial deposit remains fully available for withdrawal. The funds you originally invested have not been withheld.
We encourage all clients to review the Client Services Agreement before trading, as this provides the foundation for a clear, secure, and fair experience. If you would like any further clarification, please do not hesitate to contact us at customer.experience@xlence.com. Our team will be happy to assist you with expert and approachable guidance.
At Xlence, our focus is on empowering traders with clarity and confidence throughout their trading journey.
Best regards,
Xlence
Excel in Trading
SCAM BROKER
Their crypto withdrawal time is long , unlike other brokers which gives crypto withdrawal in 1/2 hours , these guys takes days for the withdrawal to be approved. But when you deposit money it takes just few seconds . Not a good experience in withdrawal with them
they have blocked my account and taken all my profit saying i used arbitrage without providing any proof , this is a scam broker , they will take away all your hard earned money . there are several 1 start reviews regarding this same problem , this broker dont want you to make any profits. do not make an account here
July 17, 2025
Unprompted review
Reply from Xlence
Dear Monimala / ricky bravo / NavyBlue,
Thank you for your feedback. At Xlence, we believe that clarity and guidance are key to building confidence, and we value the opportunity to address your concerns directly.
Your trading account was closed due to the use of practices not permitted under our Client Services Agreement, as previously communicated by our Support team. This decision was made strictly in accordance with the policies that ensure fairness and transparency for all traders.
It is important to note that while profits obtained under these conditions have been cancelled in accordance with our Terms, your initial deposit remains fully available for withdrawal. The funds you originally invested have not been withheld.
We encourage all clients to review the Client Services Agreement before trading, as this provides the foundation for a clear, secure, and fair experience. If you would like any further clarification, please do not hesitate to contact us at customer.experience@xlence.com. Our team will be happy to assist you with expert and approachable guidance.
At Xlence, our focus is on empowering traders with clarity and confidence throughout their trading journey.
Best regards,
Xlence
Excel in Trading
I’ve only just recently started my…
I’ve only just recently started my trading journey, so still very new to it. Michalis at XLENCE has been with me all the way. Currently using a demo account to get started. His help and guidance have been invaluable. I’m still learning but the live sessions he provides allow me to ask the stupid questions! With his knowledge and experience I’m constantly looking at the mistakes I’ve made and see where I can improve. He’s very approachable and the work put in is starting to see small wins! Which is a great feeling. Looking forward to what’s next.
May 29, 2025
Unprompted review
Reply from Xlence
Hello Mike Wiggins,
We're thrilled to hear about your positive experience with Michalis. Our team is committed to providing exceptional support, and it's great to see that he made a positive impact on your journey with us. Thank you for choosing Xlence!
Xlence
Excel in Trading
I've got problem withdrawal my money
I've got problem withdrawal my money
May 28, 2025
Unprompted review
Reply from Xlence
Dear Michal Gonczaruk,
We recently reached out regarding your feedback and our commitment to addressing your concerns, but we have yet to receive a response.
To assist you more effectively, we kindly ask that you email us at customer.experience@xlence.com with your Xlence account details or any relevant information. This will enable us to locate your account and resolve the matter promptly.
We appreciate your cooperation and remain dedicated to providing a swift resolution.
Looking forward to your response.
Best regards,
Xlence
Excel in Trading
Really started to enjoy Xlence
Really started to enjoy owning my Xlence account. Trading is simple and the weekly interations with their staff have been informative and I am learning a lot. Keep it up
May 15, 2025
Unprompted review
Reply from Xlence
Hi James,
Thank you for sharing your feedback with us! We truly appreciate it. 🙌
Xlence
Excel in Trading
Good teacher
Michalis helped me a lot to learn some strategies and earn some good profits. Nice platform
May 19, 2025
Unprompted review
Reply from Xlence
Hello heer Kengen,
We're thrilled to hear about your positive experience with Xlence. Our team is committed to providing exceptional support, and it's great to see that Michalis made a positive impact on your journey with us. Thank you for choosing Xlence!
Xlence
Excel in Trading
So I've been with xlence for over a…
So I've been with xlence for over a year now and up till now been a great company, withdrawals always came on time until now as they keep declining it internaly even though my details have never changed, its been nealy 2 weeks now!!!! I'm giving them a couple more days then will involve financial conduct authority....
RESOLVED withdrawal now paid
May 13, 2025
Unprompted review
Reply from Xlence
Dear tony platt,
Thank you for bringing this matter to our attention. We truly appreciate your patience and continued support throughout the process.
At Xlence, we are committed to delivering a prompt and efficient withdrawal experience for all our clients, and we regret that your experience did not fully meet expectations. We are pleased to confirm that your withdrawal has now been successfully processed.
Should you require any further assistance, please do not hesitate to contact us at customer.experience@xlence.com.
Kind regards,
Xlence
Excel in Trading
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