XLMOTO België Reviews 

2,511
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the fast and efficient delivery service, often noting that items arrive on time and are well-packaged. People frequently praise the excellent product quality, describing items as satisfactory, great, and exactly as described. Consumers also appreciate the competitive pricing, finding products to be of good value and offered at fair or amazing prices. Reviewers consistently report excellent service, describing interactions as correct, honest, and friendly. Many customers express overall satisfaction, noting that everything went smoothly from ordering to delivery.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Product

Customers consistently note positive experiences with product, often praising the good quality, fair prices,... See more

Price

Reviewers mention positive feedback about price, with many customers consistently praising the good prices... See more

Quality

Users describe positive interactions with quality, often highlighting good quality at an amazing price and... See more

Service

People report positive experiences with service, often highlighting its correctness, honesty, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An amazing experience, Not only is it good price for value. The aftersales and customer service is friendly and fast. Never had any problems buying or retourning any item from this site! Keep it up!... See more

Company replied

Rated 5 out of 5 stars

Excellent on time delivery (even during a strike period by the delivery company). Good, safe decent packaging. The product itself was most satisfactory. I actually ordered it for a friend and he was... See more

Rated 5 out of 5 stars

Delivered in just a couple of days, well packaged. Great all seasons quality jacket, especially for beginners. Shipped with all necessary safety equipment.

Company replied

Rated 5 out of 5 stars

Everything is always clear, quickly send and in good condition. Always good service…Good price/quality and they always give something extra. I had a clear visor mounted and a clear visor and pinlock w... See more

Company replied


Company details

  1. Motorcycle Shop
  2. Tire Shop

Written by the company

XLMOTO is een bedrijf dat ernaar streeft uitrusting en onderdelen te leveren voor de motorcross, enduro, motorfiets en pit bike. Wij streven ernaar om een heel nieuwe ervaring te bieden tijdens het winkelen, evenals een niet te evenaren assortiment tegen ongelooflijke prijzen.

XLMOTO

Written by the company

Is de waarde van uw bestelling boven de €150 dan staan wij voor de verzendkosten. Natuurlijk zijn alle bestellingen verzekerd en traceerbaar.
De producten moeten ongebruikt zijn, in de originele verpakking zitten en voorzien zijn van labels.
Gratis verzending
Is de waarde van uw bestelling boven de €150 dan staan wij voor de verzendkosten. Natuurlijk zijn alle bestellingen verzekerd en traceerbaar.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

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4.6

All reviews

(2,511)

225 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

No option to buy mirror screen

Correct and fast delivery. Only a pity helmet is shown with mirror screen but you get no choice because to order and is delivered with transparent screen. Would have preferred the mirror screen.

I have already order a extra screen

September 23, 2024
XLMOTO België logo

Reply from XLMOTO België

Good morning,

thank you for your review!

Our apologies if the helmet that you have received didn't look exactly like the helmet pictured on our website.

We use the pictures that the developer uses on their website though.

If the helmet is not to your preferences, we give you the opportunity to return the article for a refund free of charge.

Best regards,

Rated 4 out of 5 stars

The bike jeans I bought are very…

The bike jeans I bought are very comfortable. The protections are very strong but unusable because the fabric inside the pants is a little too thin and you feel pain against your legs because of the protections that I had to change. Apart from that the quality of the jeans is very comfortable and seems very strong and also protects well against the wind.

August 11, 2024
Rated 1 out of 5 stars

Why are you specifically processing my…

Why are you specifically processing my order for only 50 days? I have nothing to go to work with! Please review my order, send my order as soon as possible. Otherwise, after 50 days I have the right to return it, you let me down very badly. There is no delivery anywhere in the world for 50 days!

August 17, 2024
Unprompted review
XLMOTO België logo

Reply from XLMOTO België

Good afternoon,

thank you for your review!

Because this item has to be custom made at our supplier and after that it has to be transported to our warehouse so it can finally be sent to your home address, the delivery time for this product is that long.

Apologies for the possible inconvenience it has caused you!

Best regards.

Rated 3 out of 5 stars

Too slow service in delivery AND…

Too slow service in delivery AND returning

June 4, 2024
XLMOTO België logo

Reply from XLMOTO België

Good afternoon,

thank you for your review!

We see that your parcel was delivered 1 day later than estimated. Our sincere apologies for the inconvenience. Unfortunately there was a delay with our supplier.

Thank you for your understanding.

Best regards,

Rated 5 out of 5 stars

Top, great very Nice!

Nice assortment and variety of products. Good price vs quality. I always find what i need!!
Very good after Sales!! I ordered already a lot a times and only ones they made a mistake and immediately adressed the problem💪🏻💫 They are fast in communication and open for a suitable solution. I am a big Fan!!! 🤟🏻🤟🏻👍🏼✨️✨️🏆

June 11, 2024
Unprompted review
Rated 1 out of 5 stars

I ordered 2 milieumats but they never…

I ordered 2 milieumats but they never be deliverd.
I send a mail, but hear anithing of it

May 25, 2024
XLMOTO België logo

Reply from XLMOTO België

Good afternoon,

thank you for your review!

We see that the package with the mats could not be delivered by our transporter and was therefore returned. Consequently we've sent out a new parcel via another transporter, which was delivered 2 days ago now.

We have informed you about this but maybe our message ended up in your SPAM.

Best regards,

Rated 5 out of 5 stars

first time buyer

As a first time buyer I can say that :
Products are exactly as described,
No hidden fees,
Delivery on time as forseen.
Clear communications, via email.

May 21, 2024

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