XLMOTO Česká republika Reviews 

1,101
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the speedy delivery service, noting that orders arrive quickly and efficiently. Many people also highlight the excellent pricing, often finding unbeatable deals and good value for their purchases. Furthermore, consumers consistently commend the high quality of products offered and appreciate the wide selection available. Reviewers also appreciate the clear communication and effective tracking provided for their orders. Many people value the flexibility offered, such as the option to return goods or exchange items for a different size. This commitment to customer convenience ensures a smooth purchasing process for most users.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently highlighting fast delivery, good prices,... See more

Product

Clients share positive opinions on product quality, selection, and pricing, with many reviewers highlighting... See more

Price

Reviewers consistently express satisfaction with the pricing, frequently describing it as excellent, good,... See more

Quality

Customers consistently express satisfaction with the quality of products, often highlighting good value for... See more

Order

Consumers find the ordering process to be generally positive, with many reporting quick order completion,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first order from XLMoto.cz, everything was super smooth. Package was sent next day after the order via DPD, shipping to Czech republic took 5 days. Goods were properly packed, with no damage, ev... See more

Company replied

Rated 5 out of 5 stars

Great shop, unbeatable prices, frequent deals, and the option to return goods or exchange them for a different size within sixty days if something doesn’t fit. Delivery was fast, and both shipment tr... See more

Company replied

Rated 5 out of 5 stars

I shop here regurarly and á´ways recieves fast, reliably for a great price. Once i recieved wrong size and got it replaced within a week. 100% recomended

Company replied

Rated 5 out of 5 stars

ordered multiple times, always action prices, very good products, happy. Even when having issues with order, all resolved very profesionally and fast. 100% can recommend.

Company replied


Company details

  1. Motorsports Store

Written by the company

XLMOTO je společností, která se snaží poskytovat vybavení a díly pro motokros, enduro, motocykly a celou komunitu okolo. Naším cílem je poskytnout zcela novou úroveň zážitku z nakupování, stejně jako bezkonkurenční sortiment za neuvěřitelné ceny.

XLMOTO

Written by the company

Poštovné zdarma nad 2999Kč*
Při nákupu nad 2999 Kč máte nárok na poštovné zdarma (Nevztahuje se na nadrozměrné zboží)

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,101)

154 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very lovely eshop

Very lovely eshop, great prices, and for second time, all went well with fast delivery date.. the last order i received on 2nd day.. order done in Czechia..

thank you again .. i will be happy to shop here again

very common comment ,, but there is not much more to say :)

recomended ..

January 29, 2024
Rated 5 out of 5 stars

Great 👍

Very good information about order, communication in case of a problem.
I had to return my order, this was easy process, including payment solution with Klarna Bank.

January 4, 2024
Rated 3 out of 5 stars

Delivery time was almost a week longer…

Delivery time was almost a week longer than indicated estimation.
"Lowest Price Guaranteed" is just a marketing trick which in real life does not apply.

November 28, 2023
XLMOTO Česká republika logo

Reply from XLMOTO Česká republika

Hello,

thank you for rating.

We have review your case but unfortunately it was not possible to use the lowest price guarantee during Black Month and Cyber Days.

Thank you for undestanding.

Best regards,
XLMOTO

Rated 1 out of 5 stars

The helmet damaged, reclamation took 3 weeks, the new wasn’t even sent

The motorcycle helmet came damaged, reclamation took almost 3 weeks and then the new helmet wasn’t even sent even though I wrote several queries to the shop.

August 17, 2023
XLMOTO Česká republika logo

Reply from XLMOTO Česká republika

Dear,

thank you for writing this review. We want to let you know that your opinion helps us to improve quiality of our products as well as services.

We have reviewed your claim and it has been resolved. Refund was sent to you end of September. We are very sorry it took 3 weeks to resolve your claim.

We will make this up for you, we are sending you a discount code for your next order.

If you have any doubts please contact our customer service support.

Have a nice day.

Kindly,
XLMOTO

Rated 5 out of 5 stars

Happy :)

Ordered to Czech republic - fast delivery, no complications. Products of XL Moto are really good - tested during crash. I've had XL moto hoodie - no scratch, and xl moto bag - saved 3 glass bottles of honey :))

July 13, 2023
Rated 4 out of 5 stars

The company

The company, e-shop, payment, and delivery great experiences, second purchase here, would give it 4,5 / 5 points.
But the product is only 4 / 5 p., the material is good, but the belt straps are not holding tied and keeping slowly loose, then the side bag lies on the exhaust...

June 26, 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look