XLMOTO Sverige Reviews 

16,370
•
TrustScore 4.5 out of 5

4.4

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Rated 4 out of 5 stars

You can find all MC riding gears in one place. The cap for free shipping is relatively high compared to other e-commerce websites. Overall good experience with products and on time deliveries. Good of... See more

Rated 4 out of 5 stars

XLMoto as always had great selection and it was hard to decide which option would be the best for me. Also good prices (very competitive) I gave 4 stars only because of the minimum value for free s... See more

Company replied

Rated 5 out of 5 stars

Great quality stuff for great prices. Fast delivery. I never sent something back because I have always been happy with the quality.

Rated 5 out of 5 stars

Third product ordered online and delivered on time. I have used XLMOTO for several years now, to get parts for my bikes and never had a problem.

Company details

  1. Motorcycle Shop
  2. Tire Shop

Written by the company

XLMOTO strävar efter att tillhandahålla utrustning och delar till motocross-, enduro-, motorcykel- och pitbike-fantaster. Vårt mål är att erbjudan en helt ny nivå av shoppingupplevelse såväl som ett marknadsledande sortiment till otroliga priser.

XLMOTO

Written by the company

Fraktfritt över 2000 kr*
Alla beställningar över 2000kr levereras gratis inom Sverige. *Gäller ej ordrar som innehåller skrymmande produkter.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

16K reviews

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4.4

All reviews

(16,370)

1,331 reviews in the last 12 months

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Rated 5 out of 5 stars

Course Wasteland MC-gloves. Perfect summer ride.

These gloves are so very good and work in all weathers. They are so good that I have had them for 3 years now. Not because they are worn out but I needed a couple of extra so I ordered the same again.
Perfect to wear when you want to handle your mobile phone works great.

April 8, 2021
Rated 1 out of 5 stars

Has anyone had problems even searching…

Has anyone had problems even searching for their order on order status? I type in my email and ordernummer and it is telling me it’s wrong. Have emailed them and tried calling them but not had 1 single reply yet. Had I seen these reviews before I would not have been ordering.

March 30, 2021
Unprompted review
XLMOTO Sverige logo

Reply from XLMOTO Sverige

Hello Jonny!

I can see that our customer service team replied to all of your messages soon after you contacting them and I see that you were not able to see the order information because you had misspelled you email address.

You are more than welcome to contact our customer service again if you have any further issues or questions regarding your order.

Have a nice day!
Kind regards,
XLmoto

Rated 1 out of 5 stars

Shipping takes forever

Shipping takes forever.
Status at PostNord has been "registrered" for a week. This is a product that was in stock according to webite. Lousy service......cannot be trusted (and this is not the first time I have experienced this!)

March 29, 2021
Unprompted review
XLMOTO Sverige logo

Reply from XLMOTO Sverige

Hello Carsten!

I am sorry to hear that you had a bad experience with us! Unfortunately I am not able to see what happened to your order since you did not leave your order number while writing your review.

We apologise for the inconvenience!

Have a nice day!
Kind regards,
XLmoto

Rated 1 out of 5 stars

I did not get my order yet

I did not get my order yet !!!!!
it is been almost 1 month,
and you asked me to evaluate your store!!!!!!

August 25, 2020
Unprompted review
XLMOTO Sverige logo

Reply from XLMOTO Sverige

Hello Hazem!

Thank you for your review!

I had a look at the order number that you left when writing this review and that specific order has been delivered already a while back.
Please contact our customer service team if you did not pick up the order so that they can open a claim on this.

Have a nice day!
Kind regards,
Astrid

Rated 2 out of 5 stars

Not dependable, but nice, when it works

Nice experience when you actually get your products. The stock status on their website is simply wrong. There is a 50% chance of getting anything you order. Most likely you will hear nothing from them for about 1 month, then they wake up telling you that due to technical issues some of the ordered items are not available. They will instead send you a package with the ones that they happened to actually have on hand. I mean come on, react faster, and fix your damn "technical issues".

And no, these are not isolated occurrences.

July 21, 2020
Unprompted review
XLMOTO Sverige logo

Reply from XLMOTO Sverige

Hello Andreas!

Thank you for your review. We are sorry for the inconvenience. There were some issues with stock synchronization at the time we were launching our new website and simultaneously running on two platforms. Since we are now running all our websites on the new platform and have had some time to iron out the major bugs and issues we can confidently say that the stock status issue is radically less frequent.

Hopefully you'll have a better experience next time!

Best regards,
Gunnar

Rated 2 out of 5 stars

Support is not that good and unresponsive

I order a jacket XXL size and got XL twice, after returning the jacket over and over again. Support is not responsive at all and they don't have a phone number to call and resolve issues faster. Sometimes emails go without a response for 4-5 days during weekdays.

After a month of trying to buy my jacket online and always getting the wrong size I finally gave up and asked for my refund and got it in 3 days.

Funny enough when I was emailing them that they keep sending the wrong size they wouldn't answer my email for a whole week but when I emailed asking for my money back they replied within an hour.

I like their products, reasonable prices but support needs to be improved a lot.

July 3, 2020
Unprompted review
Rated 5 out of 5 stars

the helmet arrived quickly and was in…

the helmet arrived quickly and was in perfect condition, just one size too small but that is our fault. I have returned it and hopefully a larger size will be on the way soon. I would defiantly buy more from XLMOTO in the future

May 18, 2020
Unprompted review
Rated 1 out of 5 stars

Shocking online outlet

Shocking service !Placed an order on 20th April DHL courier says can’t deliver as no one at home . Then DHL can’t find the package . Provide all emails from DHL to Xlmoto confirming the loss of goods and requesting a refund only to be told by Xl that DHL says package has been delivered. Once again provide email from DHL to Xl saying it’s lost and Xl want me to sign a sworn declaration to compare to DHL . Compare what to DHL I ask ? Get nothing in return ! Still waiting for a refund . What a shocking company ,wish I had read reviews before ordering from this site . Will be also leaving a response on all social media about this site .Avoid at all cost or it will cost you ££££££

May 4, 2019
Unprompted review

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