It took a few phone calls to XLN to get the correct contract information sent out. Although new contract details had been previously agreed by telephone, the follow up email from XLN did not refle... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Your assistant was very helpful and friendly. However we think it is wrong that the contract had got to over £100 a month just because we didn't keep renewing it, when really it should have been £37... See more
We would like to congratulate Mark Saunders from Daisy Telecom on his superb after sales care & getting our phone system up & running. We had teething problems changing to digital , but Mark went o... See more
As someone who has been in the comms trade over 35 years is good to fine a company with the staff that has the knowledge to understand the needs of our customers. Excellent service, very helpful sta... See more
Company details
- Telecommunications Service Provider
- Business to Business Service
- Internet Provider
- Payment Service
- Telecommunications Equipment Supplier
- Telephone Company
About XLN
Written by the company
XLN is a UK-based telecommunications company that specialises in providing phone and broadband tailored specifically for small businesses.
Established in 2002, XLN aims to offer cost-effective solutions to help small businesses thrive in the competitive market by providing reliable and affordable communication services.
Offerings include business broadband, phone services, mobile services and card payment services, all designed to meet the unique needs of small enterprises.
With a focus on customer satisfaction and support, XLN has established itself as a trusted provider for businesses looking for efficient and budget-friendly communication solutions.
Established in 2002, XLN aims to offer cost-effective solutions to help small businesses thrive in the competitive market by providing reliable and affordable communication services.
Offerings include business broadband, phone services, mobile services and card payment services, all designed to meet the unique needs of small enterprises.
With a focus on customer satisfaction and support, XLN has established itself as a trusted provider for businesses looking for efficient and budget-friendly communication solutions.
Contact info
United Kingdom
- 0344 880 9000
- service@xlntelecom.co.uk
- xln.co.uk
4.2
Great
30K reviews
Asks customers to review
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XLN with strange Daisy title
Within a few months from the start of the contract XLN wanted to increase monthly charge by 20% to cover 'repair insurance'. They became abusive after many phone calls when I refused the insurance.
XLN internet service provided was fine and well up to standard.
When at the end of my 2 year contract I cancelled they were curt to the point of rudeness!
April 28, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
New customer and initial call ok but then down hill to minus *
New customer and initial call for quotes was nice but from then down hill so far, I have never in all my life known such a disorganised company who make so many mistakes . It’s like kindergarten staff with one older guy doing everything . They are ruining peoples businesses and costing them thousands. Details of my order sent to trust pilot , I can’t post my Nursery business name as you said you would do a bad review as you know XLN I did give you details and account number to the link sent and to trust pilot but this is what you do and say not a customer . Sadly for us we are Daisy and XLN are poor
April 24, 2026
Unprompted review
Reply from XLN
Hi,
We appreciate you bringing this to our attention. We're sorry to hear about the impact on your business.
A good customer experience remains our top priority and to ensure this was achieved, we requested your account details privately. Unfortunately, these were not provided.
Regretfully, this means we could not investigate this case or assist you further.
Thanks, The Daisy Team
As someone who has been in the comms…
As someone who has been in the comms trade over 35 years is good to fine a company with the staff that has the knowledge to understand the needs of our customers.
Excellent service, very helpful staff, thank you Mark
April 23, 2026
Unprompted review
Never try XLN u be regret for your life
March 27, 2026
Unprompted review
Reply from XLN
Hi,
Thank you for your review.
We previously requested some details from you in order to investigate your concerns further, however these were not provided. Unfortunately, without this information we’ve been unable to look into the matter in more detail.
If you’re happy to share your details, please get back in touch and we’ll be more than happy to investigate this for you.
Thanks, The Daisy Team
Voip Issues
I found the technical support excellent, i have called several times, Ibrahim and the team were knowledgeable and practical and resolved my issues quickly.
April 23, 2026
Unprompted review
Am not happy with xln taking to much…
Am not happy with xln taking to much money from my account double then my contract and even wifi doesn't turn YouTube on
April 22, 2025
Unprompted review
Reply from XLN
Hi,
We appreciate your feedback and apologise for the billing and technical issues. Like many telecom suppliers, we are unable to guarantee Wi-fi speeds due to it being dependent on factors within your property.
A good customer experience remains our top priority and to ensure this was achieved, we requested your account details. Unfortunately, these were not provided.
Regretfully, this means we could not investigate this case or assist you further.
Thanks, The Daisy Team
I wish I could do below one star please…
I wish I could do below one star please please please keep away from XLN
January 6, 2026
Unprompted review
Reply from XLN
Hi,
We appreciate your feedback and we're sorry you had such a negative experience. We hope the issue raised has now been resolved with our customer service team, as we did not hear back from you.
A good customer experience remains our top priority and to ensure this was achieved, we requested your account details. Unfortunately, these were not provided.
Regretfully, this means we could not investigate this case or assist you further.
Thanks, The Daisy Team
even one star is too much
even one star is too much, when they asked me to make contract I told them there is no fibre connection in my building they insisted that there is, then they sent 5 times their engineer and all of them said there is no fibre connection and there is nothing to do. And obviously I asked to cancel my contract for a service that they are not able to give, they kept me sending bills and asked me cancellation fee for a service that I could not use, one of their seles person contacted me at the beginning and he promised me if they can't give service he will cancel the contract without any penalties, but after that time he never picked up my calls, and told his collegues that when I want to speak with him he is outside etc. So he is basically running away. So don't trust any words they say.
April 21, 2026
Unprompted review
Reply from XLN
We want to reassure you that your query is actively being dealt with.
We have reached out to you to kindly request your co-operation in getting this matter resolved, and look forward to hearing from you.
Thanks, The Daisy Team
What happened to me with Xln is…
What happened to me with Xln is honestly something that shouldn’t happen to anyone. One of their representatives came to my shop and, in a very manipulative and deceptive way, presented everything as if it were simple and beneficial. But it was all just misleading information to get me to sign.
Nothing about the terms was made clear—especially the length of the contract. Later, when I looked into it more carefully, I realized I had been misled into a three-year contract without proper or honest explanation. This is not transparent business practice; it’s deception and a lack of customer care.
I tried to contact them to resolve the issue, but the responses were either delayed or completely unhelpful. They take no responsibility and show no real concern for the problem.
In short, if you want to avoid stress and long-term issues, stay far away from Xln. This is a company that does not value customer trust and operates in a dishonest way.
October 24, 2025
Unprompted review
Reply from XLN
Hi,
We regret to hear about your experience. It sounds like there were serious issues with clarity and transparency during the contract process, and we're sorry for any misinformation.
We're also concerned about the unhelpful responses you received. A good customer experience remains our top priority and to ensure this was achieved, we requested your account details. Unfortunately, these were not provided.
Regretfully, this means we could not investigate this case or assist you further.
Thanks, The Daisy Team
Easy to use
The chat was easy to use and the response was very quick and Ryan was able to answer all of my questions. 🤩
April 16, 2026
Unprompted review
Avoid XLN (DIASY) BROADBAND!
XLN (DIASY) provided a service as Full Fibre broadband when in reality it is 'part-fibre'. When asked why, their response was that 'it is confusing'! When then told I wanted to cancel their 'service' I was threatened with cancellation fees of over £200! Ps. Full Fibre broadband is available in my area at a much cheaper rate than what XLN charges. Be warned!
April 16, 2026
Unprompted review
Reply from XLN
Hi,
We appreciate your feedback and regret to hear about the issues with the broadband service and cancellation fees.
We're sorry for any confusion regarding the service type. We have requested your account details to review your concerns to improve clarity and prevent similar situations.
Thanks, The Daisy Team
Terrible and disrespectful
Terrible and disrespectful, to top it up disgraceful.
They provided not working router and tgey made me pay to send it back.
I did not had internet for few days and they did nothing .
Avoid at all costs
March 2, 2026
Unprompted review
Reply from XLN
Hi,
We regret that you had a negative experience. We're sorry the router wasn't working. From looking at your account, it seems that our callbacks did not go through initially.
A member of the team will be in touch shortly to ensure any shortfall can be addressed.
Thanks, The Daisy Team
ripoff stay way
April 14, 2026
Unprompted review
Reply from XLN
Hi,
We value your feedback and apologise that you had a poor customer experience. This remains our top priority and to ensure this was achieved, we requested your account details. Unfortunately, these were not provided.
Regretfully, this means we could not investigate this case or assist you further.
Thanks, The Daisy Team
Stay away from this company they are an…
Stay away from this company they are an absolute scam
April 14, 2026
Unprompted review
Reply from XLN
Hi,
We hope the issue raised has now been resolved with our customer service team, as we did not hear back from you.
A good customer experience remains our top priority and to ensure this was achieved, we requested your account details. Unfortunately, these were not provided.
Regretfully, this means we could not investigate this case or assist you further.
Thanks, The Daisy Team
My business phone bills were high…
My business phone bills were high enough then XLN slaps me with an out of the blue £15 increase. When speaking to customer service was informed everyone is busy someone will ring you back and of course no one has bothered almost a week later. Shocking service and really high priced.
April 1, 2026
Unprompted review
Reply from XLN
Hi,
Thank you for your feedback. We’re sorry to hear that you’re dissatisfied following the recent price increase and your experience contacting our customer service team.
We aim for all of our communications to be as transparent as possible and apologise if you feel this was not handled appropriately. We can see that a member of our team has attempted to contact you on your mobile three times since last week, but unfortunately has been unable to reach you.
We will continue to try and make contact to ensure this can be discussed and resolved with you as soon as possible.
Thanks, The Daisy Team
Bad Xln bad don’t go with Xln my advice
Bad Xln bad don’t go with Xln my advice
February 15, 2026
Unprompted review
Reply from XLN
Hi,
We hope the issue raised has now been resolved with our customer service team, as we did not hear back from you.
A good customer experience remains our top priority and to ensure this was achieved, we requested your account details. Unfortunately, these were not provided.
Regretfully, this means we could not investigate this case or assist you further.
Thanks, The Daisy Team
Never go with this XLN ever thy scum in…
Never go with this XLN ever thy scum in a customer they tell you very cheap price in the beginning, but after a couple months, your price will be more than double
April 2, 2026
Unprompted review
Reply from XLN
Hi,
We hope the issue raised has now been resolved with our customer service team, as we did not hear back from you.
A good customer experience remains our top priority and to ensure this was achieved, we requested your account details. Unfortunately, these were not provided.
Regretfully, this means we could not investigate this case or assist you further.
Thank you.
The Daisy Team
An absolutely atrocious company to deal…
An absolutely atrocious company to deal with. Signed up for a new XLN pay service in Feb 26 and 3 months later still not live. Despite emailing and calling every other day no further forward. Getting final reminders to pay for a service that is not even live yet. Will be writing a negative review every day until someone with any authority gets back to me. Customer service agent D. B was all great when signing me up but won't respond to any emails now! AVOID THIS COMPANY!!
April 16, 2026
Unprompted review
Reply from XLN
Thank you for your feedback. We’re very sorry to hear about the delays and inconvenience you experienced while waiting for your service to go live. This is not the level of service we aim to provide.
We can see that this has now been cancelled and the associated charges have been credited, as confirmed with you. Please rest assured that your experience has been fed back internally to help improve our processes going forward.
We apologise again for the frustration caused and appreciate you bringing this to our attention.
Thanks, The Daisy Team
I’ve had a very disappointing…
I’ve had a very disappointing experience with XLN Telecom. Recently, they increased my monthly costs without clear communication, and I noticed extra charges being added, including business insurance that I did not actively request.
This feels very misleading. Prices going up is one thing, but adding services and fees without properly explaining or getting clear consent is not acceptable. It makes it difficult to trust what you’re actually paying for each month.
Customer service has not been helpful in resolving this, and getting a straight answer has been frustrating.
I would not recommend XLN Telecom to other small business owners. Make sure you carefully check your bills, as charges can change without proper notice.
Please stay away from these scammers people….
April 9, 2026
Unprompted review
Reply from XLN
Hi,
We hope the issue raised has now been resolved with our customer service team, as we did not hear back from you.
A good customer experience remains our top priority and to ensure this was achieved, we requested your account details. Unfortunately, these were not provided.
Regretfully, this means we could not investigate this case or assist you further.
Thank you
The Daisy Team
I have been xln for over 16 years
I have been wih xln for over 16 years. It was a good, reliable honest company until Daisy bought it. Daisy is very dishonest, no customer service, very unprofessional . Stay away from Daisy. I moved away from them and got a better service far faster internet less than half of the their price. My last bill with Daisy was over £141 for a basic land line and internet package. Now i pay less than £50 for 5 times faster internet. STAY AWAY FROM DAISY. THIS IS A GENUINE REVIEW FROM A REAL PERSON. MY ACCOUNT NO: 4331732. From my experience this company is run by some unprofessionals.
September 6, 2025
Unprompted review
Reply from XLN
Hi,
We're sorry to hear that you were dissatisfied with your experience following the transition and that you chose to leave our services as a result.
We can confirm that all communications regarding changes to your services were issued via notifications to your preferred email address. However, we understand that this experience did not meet your expectations, and we sincerely apologise for the dissatisfaction this has caused.
Thanks, The Daisy Team
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