XLN Reviews 

A terrible company, full of lie. They listen to everything you say when signing up but hide many terms. Make sure you record everything and go through all these small printed letters when signed up. It might take few hours but can save you hundreds easily of your hard earned money.

My company has dissolve from the company house register but they are making me to pay for every single month. I have still 8 months left from contract and I have 2 accounts with them. I am just drowning. I am already broken.

Moreover, they signed me up with discounted price for 24 months but during the retail price change in March they put the price up to the original price so my price jumped from £27.06 to £42.53. And this is again just one account. What a robbery. When called them, referred to the terms only. When signed up with them only said about the RPI increased every year.

Absolutely terrible experience with XLN. I was promised a fixed price, only for my bill to increase with weak excuses about “service changes” that I never agreed to. Completely misleading and feels like a bait-and-switch.
I have agreed a deal which set on my contract clearly showing that the price will never change until my contract finishes, but they breakdown the contract
Customer service is even worse — no replies to emails, and when you finally speak to someone, they pass you around without resolving anything. Managers promise callbacks that never happen.
Avoid at all costs. Untrustworthy, unprofessional, and a complete waste of time.

another afternoon wasted trying to get a copy of my bill to find out why I am being charged over 300% price increase according to Offcom a customer must be notified and given an opportunity to renew before out of contract rates can be applied , however XLN who send out monthly invoices by email do not include a down loadable copy, only a link to the website which of course dosent work, I have complained about this before and requested invoices as an attachment , If I call Daisy Telecom they claim to know nothing about it and refer me to XLN ,XLN clam to have been taken over by Daisy so basically neither want to help, however , Daisy don't mind taking the money yet they tell me it is not their responsibility to tell me what it is for ? I have tried numerous times to access the website I have called to get help and have used the chat bot , both give the same instruction , which wen followed brings up the same message ......''Username/client id combination not found.'' .which is strange because the email used is the same one both Daisy and XLN use to sent invoice emails with links that don't work and spam advertising four hours wasted and still no explanation or solution , I have requested a downloadable Email copy of my invoice but am still waiting .
30th March .....I have received one of the requested copy invoices the invoice sent does not show any extra charges ? and does not answer the question asked ..please explain the additional charges ...

We would like to congratulate Mark Saunders from Daisy Telecom on his superb after sales care & getting our phone system up & running.
We had teething problems changing to digital , but Mark went over & beyond to get us sorted.
Daisy Telecom is lucky to have you.

The worse company you can deal with as a small business charging you £400 cancellation fee to close your contract when you close your business. Better stay away from XLN or Daisy. I keep having bad experiences from them

Awful internet, I DO NOT RECOMMEND THEM, extremely rude staff. we had a fixed contract for £30, apparently due to inflation they put the price up. I didnt realise this was a bank, awful company

I have been with this company with two separate accounts for four years, I stupidly believed the crap they spout at renewal time, entering an agreed contract price is not worth the paper its written on, please just avoid this company and save your money there are far better service providers out there that will not rip you off at every given opportunity, from excessive monthly fees that creep up to double that you've agreed at the outset of the contract they will add services that you have not requested and do not seek your agreement, if your in contract just terminate it and pay the fee, they spank the life out of you at the end anyway, just as well save yourself the pain and look for less of a headache.
Start of contract £32.03 End of contract £74.37

I had a biggest mistake to get contract with this company..you always get high bill every month, they never charge the exactly amount for your bill..my contract was £37.00 a month even the march bill come up £75.00..also they charged £216.00 at the beginning for admin fee, I accepted without knowing..NEVER recommend any business…worst broadband company in UK

Have been a loyal customer for just shy of 10 years! On 23.3.26 I received the most appauling & distressing customer service from an employee of Daisy leading to me feeling physically unwell. Had to plead with him to escalate my concerns into a Complaint. Will be looking how to TERMINATE my CONTRACT immediately

With heavy heart xln is greedy company in contract A/c 4379871 in contract. Only line charging 41.99. Increase to 52.99 for no reason.
How they can increase if in contract.
Second line paying 59.99 for phone and broadband. One of worst broadband. They took off line due to bill.where I already updated direct debit details. Very very disappointed spent 20 years with xln now time to move. Greedy company.

There should be 0 star options as well for these kinds of companies

Your assistant was very helpful and friendly. However we think it is wrong that the contract had got to over £100 a month just because we didn't keep renewing it, when really it should have been £37 which we only found out when we cancelled.
However thank you for the harsh lesson we will be renewing regularly from now on.

We signed up for a 2year contract for a hard wire Telephones this is because the broadband is not good at all and we have no fiber in the area. The price was £24.99 inclusive of calls. After 12months this as been increase to £44.98 I believe the reason for this is that they want to supply a digital system which I'm not against but the lack of good broadband will result in this not working correctly.
I have asked the Escalation manager for the ombudsman's details who regulate them and still they wont provide the details.
When contract comes to a end I will not touch XLN as the service is shocking and they try to rip small businesses off.

Initial Service was good, but have not been able to get anyone over the phone or via email to sort out my cost/payment as it’s not the same as my agreed contract. My Account no is 5013226, if someone can sort it out and email me.

Also, the price agreed is getting to be the same as Virgin Media and the reason to come over was the cost. But there are now lots of companies that are less than £25 per month for the same, which will be half what I’m paying now.

So will be leaving as soon as the contract ends.

Monday 23rd March
Wow, what an update to provide, not only no email or any contact this complaint, but they raised the price. Never did I think they would retaliate in this way. Not really the professional way to handle a complaint.

Just gob smacked (Slap in the face)

Avoid XLN/ Daisy at all costs. I have renewed my contract, they have charged me £400 just to renew my contract

Expensive, misleading and they levy a £7.50 charge every month for you paying them!

In reality their customers service are pleasant but ineffective and they only start to provide any real assistance when you are about to switch suppliers.

20260313- I pay by bacs on the due date!

Extremely disappointing experience with Daisy XLN.

Our business Wi-Fi was disconnected on Monday for reasons that were not caused by anything on our end. Since then, my staff have spent most of the day on the phone trying to get the issue resolved, yet the service still hasn’t been properly restored.

As a busy medical aesthetics clinic, reliable internet is essential for our day-to-day operations. Because of this outage we were unable to use our card machines, access our booking system, or view patient records. We were forced to rely on patients bringing cash, which is completely impractical for a professional healthcare setting.

More concerning from a clinical perspective, I was unable to complete patient medical notes within our system during consultations. This meant I had to write notes by hand and will now have to re-enter them into the system out of hours once access is restored, creating unnecessary extra work and risk.

What makes this even more frustrating is that we only signed a three-year contract with Daisy XLN last month. Experiencing a service failure of this scale so early into the contract raises serious concerns about the reliability of the service and the level of support provided.

Overall, this has caused significant disruption to our business and wasted a huge amount of staff time trying to resolve an issue that should not have happened.

I would strongly advise other businesses to consider this before signing a contract.

I chose this business broadband provider because I was dissatisfied with the service from my current provider. During the sign-up process, I made it clear to the representative who handled my contract that I was not happy with my existing provider and wanted to switch to a different one. I specifically mentioned who my previous provider was, and explained my reasons for wanting to leave them. After cancelling my contract with the old provider, I expected to be signed up with a new provider as discussed. However, to my disappointment, I discovered that I had been signed up with the same provider again. This was frustrating, as I had already explained my situation and trusted the representative to handle the transition properly. It seems they should have been aware of this issue and notified me, but unfortunately, they failed to do so.

Once all the paperwork was completed, I received both an email and a text message confirming that my contract was with the same provider I wanted to leave. This has caused unnecessary delays and wasted my time.

Very good and very respectable thank you

This is terrible Service. they tried whatever they can to just get you. To registers and put the price up disgusting I’m not happy. I would love to give zero star.⭐ but there is no options. I don’t recommend it at all.