Mt5 300097482 withdrawl not recived yet 500 placed on 14 april now xm need more days dont know what happening . if u dont follow the timefram rule then why u give your clients....indian support email... See more
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My trading account 323966288 was disabled due to trading nfp I wanted to trade cpi I couldn't xm i have sent an email requesting that can they please reopen my account they didn't respond now I can't... See more
Company replied
Xm broker is my most favourite. These guys offer a 100% upon deposit. They have simple deposit /withdrawal methods They offer real paid completions, I personally has won and withdrew from the c... See more
Company replied
No Response After Reporting Incorrect IFSC Transfer – Very Disappointing I already contacted the XM support team regarding a serious issue with my withdrawal (Ref ID: 602812625788), where... See more
Company details
About XM
Written by the company
Our values
Having clients from over 190 countries all over the world, we proudly consider ourselves to be amongst the best globally known brokers in the trading industry. Since our motto is BIG, FAIR, HUMAN, we believe that focusing on our clients is what differentiates us from the other competitors. Our clients always come first regardless of net capital worth, account type or size of investment. All our clients receive the same quality services, the same execution, and the same level of support. We were founded on these values, and that will not change.Customer Experience team
Our awarded Customer Experience team, established by well-trained, human-focused officers is available to assist our clients 24 hours a day.Easy and Convenient
Our systems are built and updated in such a way that we offer our clients the best available trading experience. Between the several platforms offered and the new all-in-one XM App, our customers can easily trade on the go whilst having the ability to manage their accounts at the same time.About us
XM Group is a trusted global broker with clients in almost every country of the world. The four entities of the Group are each regulated by established and well-known regulators and they all adhere to enhanced regulatory standards.Our wide range of CFD trading instruments offers to our clients the power to choose easily and efficiently between stocks, forex, precious metals and several other asset classes. Our clients also enjoy trading from a single multi asset platform with some of the most competitive spreads and with our no rejection of orders and no re-quotes execution policy.
Please visit our official website to check the percentage of retail investor accounts losing money when trading CFDs with us. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.Contact info
12, Richard and Verengaria Street, Araouzos Castle Court, 3rd Floor, 3042, Limassol, Cyprus
- support@xm.com
- xm.com
Breach of guidelines
Please Do not open your account in xm
Please Do not open your account in xm. It is one way you can only deposit money in your Account. You can’t withdrawal from your account because they can’t connect under 1000 dollars account connect to live server. Scam of a broker.. withdrew money just for it to be processed without reaching my bank…
March 31, 2026
Unprompted review
Reply from XM
Dear Romang,
We are sorry to hear about your concerns. XM does not restrict withdrawals based on account balance, and all withdrawal requests are processed in accordance with our procedures and payment provider requirements.
We would like to review your case in detail. Please reply to the “Find Reviewer” request we sent on Trustpilot and provide your personal details so our team can locate your account and investigate the withdrawal thoroughly.
XM Team 🚀
BIG. FAIR. HUMAN.
--------------------
Dear Romang,
We attempted to gather more information through Trustpilot's Find Reviewer process, but unfortunately, we haven't heard back from you. Without this information, it's difficult to address your concerns properly.
Please share your account details or any other information so we can assist you further.
XM Team 🚀
BIG. FAIR. HUMAN.
SCAMMERS
Scam of a broker.. withdrew money just for it to be processed without reaching my bank… YALL ARE HORRIBLE.. NOT EVEN RESPONDING TO MY EMAILS. I NEED THIS SORTED ASAP
March 20, 2026
Unprompted review
Reply from XM
Dear Lwazi Ndlovu,
We apologize for the inconvenience you've experienced. Please respond to our message on Trustpilot with your account details so we can investigate this matter urgently. Your feedback is important to us, and we're committed to addressing your concerns promptly. Thank you for bringing this to our attention.
XM Team 🚀
BIG. FAIR. HUMAN.
--------------------
Dear Lwazi Ndlovu,
Thank you for providing us with the required information. Our team is currently investigating your case. A member of our team will be in contact with you as soon as the investigation is completed.
Thank you for your patience.
XM Team 🚀
BIG. FAIR. HUMAN.
No one should deposit with XMBroker
No one should deposit with XMBroker, your money will be gone. I have been depositing for a month and it has not been credited yet. When I talk to their customer care, they say it is under investigation. It has been a month and their investigation is still not over.
No matter when you chat with their customer care, you get the same answer. I have never seen such a wasteful broker saying it is under investigation.
September 1, 2025
Unprompted review
Reply from XM
Dear Nisko foods,
We are very sorry to hear about the delay with your deposit and understand your frustration. XM takes all payment matters seriously, and such cases require thorough investigation to ensure the transaction is properly traced and resolved.
We would like to review your case in detail. Please reply to the “Find Reviewer” request we sent on Trustpilot and provide your personal details so our team can locate your account and investigate this matter further.
XM Team 🚀
BIG. FAIR. HUMAN.
THE ROCKET TO NOWHERE: XM GLOBAL ADMITS FAILURE BUT CHOOSES DELAY OVER ACTION The Response to XM's "Big. Fair. Human."
You call yourselves "Big, Fair, and Human" while using rocket emojis, yet your actions are anything but.
1. Stop Stalling: You already have my Account ID, my emails, and 20 days of my recorded complaints. Asking for "personal info" on Trustpilot is a pathetic attempt to move this conversation to a private channel where you can continue your endless "investigation" loop.
2. The Admission: Your agent 'Ren' already admitted in writing that your REGIONAL PARTNER HAS FAILED. This is not an "experience issue"; this is a LIQUIDITY FAILURE.
3. No More Patience: You don't need to "find" my account; you need to CREDIT IT. Your refusal to do so while launching PR scripts on public forums proves that you prioritize your image over your clients' capital.
To all traders watching this: Look at the rocket emoji in their reply. That is exactly how fast your money disappears when their "partners" fail. I am no longer asking for a solution; I am here to make sure everyone sees the reality behind the "Big, Fair, Human" mask.
Keep the money. I’ll keep the truth.
March 12, 2026
Unprompted review
Reply from XM
Dear Fatih,
We are sorry to hear about your experience and understand your concern regarding the delay. XM takes all deposit matters seriously, and such cases are carefully reviewed to ensure accurate resolution.
We would like the opportunity to investigate your case in detail. Please reply to the “Find Reviewer” request we sent on Trustpilot and provide your personal details so our team can locate your account and follow up on the status of your deposit.
We appreciate your patience and cooperation.
XM Team 🚀
BIG. FAIR. HUMAN.
XM Completely Betrayed My Trust
I trusted XM as my broker, but my experience has been extremely disappointing.
• I executed multiple trades on Altcoins_INDX.
• All trades are fully logged with timestamps, open and close prices.
• Several trades experienced sudden and unexplained price drops within seconds.
• XM labeled these as “market anomalies” and adjusted/cancelled my trades without providing independent proof, transparency, or explanation.
Despite having full trade records, XM refused to disclose the liquidity provider or reference market used for pricing. This is a serious violation of trust.
Key Warning to Other Traders:
• Your trades can be canceled or adjusted arbitrarily.
• Full trade logs may not protect you.
• Transparency is lacking.
• Be extremely careful with high volatility instruments.
XM has shown that trust means nothing to them. They can undermine your money and trading confidence instantly.
Trust broken. Learn from my experience. Stay cautious.
⸻
💡 Tips for Posting on Trustpilot:
1. Keep it factual and professional – avoid personal attacks.
2. Include timestamps or specific trades if you want more credibility.
3. Keep key points bold if Trustpilot formatting allows.
Thank you for your response.
I strongly disagree with the claim of an "abnormal pricing event." I have already reviewed external market data, and the price movement on Altcoins-related markets during that time was consistent with the trades executed in my account.
If XM considers its liquidity providers as the sole reference, then transparency is required. I formally request verifiable proof of the alleged pricing discrepancy, including liquidity provider data and timestamp comparison.
Canceling trades after execution, especially when they are profitable, raises serious concerns about fairness and trust. This directly impacts client confidence.
The matter is already escalated to regulatory authorities, and I will continue to pursue it until a fair resolution is reached.
January 11, 2026
Unprompted review
Reply from XM
Dear Anisha Khankar,
Following a thorough investigation by our team, it was determined that the trades in question were affected by an abnormal pricing event involving the Altcoins_INDX on January 11th. In such rare instances where pricing does not reflect actual market conditions, our terms and conditions allow for the nullification of affected trades to maintain the integrity of the trading environment. We acknowledge your point regarding external exchanges; however, as a broker, our pricing must align with verified liquidity data to remain valid.
Our Compliance team has already provided a formal justification for this decision via email and has addressed your subsequent inquiries. We also acknowledge that you have escalated this matter to the relevant regulatory bodies, and we remain committed to cooperating fully with any official review. We strive to maintain professional communication standards and kindly ask for your cooperation as we move forward.
A member of our team will reach out to you soon to ensure you have received all official documentation regarding this decision and to discuss any remaining questions you may have.
XM Team 🚀
BIG. FAIR. HUMAN.
I am frustrated with the ongoing delay since 3 months
I am frustrated with the ongoing delay regarding my deposit of 30k inr on 20 jan 2026 and today it's 30 march 2026 still the issue is not solved . It has been almost 3 months now, and every time I contact support, I receive the same response: “your case is under investigation with the payment provider.”
There has been no proper update, no clear timeline, and no resolution provided. This kind of delay is completely unacceptable for a financial service.
I trusted this platform with my money, but now it feels like I am being ignored. I request an immediate update and a clear resolution to my issue. If this continues, it seriously affects the credibility and trustworthiness of the company.
I hope this matter is resolved as soon as possible.
January 20, 2026
Unprompted review
XM cheating on DEPOSTION, No solution in 2 months
I am sure XM is fraud and cheat company who fails the deposit transaction and then do not credit same amount to XM account.
13 Feb, I had made Rs 10000/- deposition but not credited to XM acocunt, I had followed up with them since then, gave all the required proofs multiple times still no resolution.
Now they are saying said PSP ie KRISH ENTERPRISE is not connected with XM, you made incorrect paymet. then i told the i had made payemnt through QR how can it go wrong.
Post that I proved them the PSP Krish Enterprise is connected with them by sharing payment Gateway screenshot of Krish enterprise with same UPI details,
later they hopless support team saying we did not get credit from Krish enterprise hence we can not give it to. they said me to visit bank for chargeback request, i dont know bank will help or not.
If I do not get solution in 2 days I will post this everywhere on social media with all proofs, atleast some of people may stop using XM.
MY SINCERE REQUEST TO EVERYONE DO NOT USE XM THEY SURELY BE CHEATING YOU ONE DAY and we do not have any proof that the payment we are doing is conncted with XM.
February 13, 2026
Unprompted review
Reply from XM
Dear pradyumna joshi,
We are sorry to hear about your experience and understand your frustration regarding the deposit. XM takes all payment matters seriously and does not engage in any unfair practices. Please note that transactions made through third-party payment providers must be verified and confirmed as successfully received before they can be credited.
We would like to review your case in detail. Kindly reply to the “Find Reviewer” request we sent on Trustpilot and provide your personal details so our team can locate your account and investigate this matter thoroughly.
We appreciate your cooperation and look forward to assisting you.
XM Team 🚀
BIG. FAIR. HUMAN.
--------------------
Dear pradyumna joshi,
We reached out through Trustpilot's Find Reviewer process to gather more details, but we haven't heard from you. Without this information, it's hard for us to address your concerns properly.
Please consider sharing your account details or any additional information so we can help you further.
XM Team 🚀
BIG. FAIR. HUMAN.
19-03-2026 i made 4 deposits
19-03-2026 i made 4 deposits, but till date one deposit not credited, continuously i am contacting them through live chat, WhatsApp, email etc. All the details (UPI UTR number, bank statement etc..) Provided which they want. But i don't know when will get it..
March 19, 2026
Unprompted review
Reply from XM
Dear Sanu Atlanta,
Our team is currently investigating your case. A member of our team will be in contact with you as soon as the investigation is completed.
Thank you for your patience.
XM Team 🚀
BIG. FAIR. HUMAN.
Unable to solve simple $100 deposit issue from 10 days? Just getting not replies, hope you will get my deposit issue solved by today
Dear XM Support Team,
I would like to clarify that I have made two separate transactions of ₹10,000 each:
19th March 2026 – This transaction (in the name of Sevenstand) has been successfully credited and is reflecting in my XM account.
20th March 2026 – This transaction (in the name of Durvika Enterprises, UTR: 607900979299) is still not reflected in my XM deposit balance.
It appears that only one of the two transactions has been processed so far.
For your reference, I am attaching:
Transaction details of both payments
My bank statement clearly showing that both amounts have been debited
I kindly request you to recheck the second transaction dated 20th March 2026 and credit the pending amount of ₹10,000 to my XM account (Account No: 401036399) at the earliest.
This matter is urgent, and I would appreciate your prompt assistance.
Looking forward to your confirmation.
Regards,
Arvind Rajpurohit
March 20, 2026
Unprompted review
Reply from XM
Dear Arvind Rajpurohit,
We are currently investigating your case. A member of our team will be in contact with you as soon as the investigation is completed.
Thank you for your patience.
XM Team 🚀
BIG. FAIR. HUMAN.
Never ever go with this broker ..they…
Never ever go with this broker ..they take deposit and will not be credited into trading account when complain about it all they say is ur case is under investigation for how long only god know ..they are comment where people are waiting since 2 to 3 months still issue not resolved
*I was unable to "find reviewer"option so updating my account details here itself
Xm trading account:#341889827
Hope there will be any action atleast now
March 19, 2026
Unprompted review
Reply from XM
Dear khaleel rahaman,
We’re very sorry to hear about your experience and understand how frustrating this situation is. Please be assured that our team is actively investigating your case.
To help us resolve it as quickly as possible, kindly reply to the “Find Reviewer” request on Trustpilot so we can access your account details and provide a proper update regarding your deposit.
We appreciate your patience while we work on this.
XM Team 🚀
BIG. FAIR. HUMAN.
--------------------
Dear khaleel rahaman,
We tried to get more details via Trustpilot's Find Reviewer feature, but we haven't received a response from you. This lack of information makes it challenging to address your concerns effectively.
Please provide your account details or any other pertinent information so we can assist you further.
XM Team 🚀
BIG. FAIR. HUMAN.
Align with #Crop Mines....# withdrawals are smooth and prompt.
This site is a NO for me. Withdrawals has been impossible and without reasons. I will not recommend them. They don't pay.
March 28, 2026
Unprompted review
Reply from XM
Dear users,
We would like to inform you that this review has not been posted by a verified client of XM. We are taking action to take this offline.
XM Team 🚀
BIG. FAIR. HUMAN.
XM has Blocked me on X because I send 1…
XM has Blocked me on X because I send 1 message showing proof of not depositing money in my account. They are sending emails from past 3 weeks that they are reviewing no reference number no time line while it only takes maximum of 1 days for confirmation of transaction.
March 10, 2026
Unprompted review
Big Scam broker
Big Scam broker , plz dont work with it , it dont want to pay , i had a friend who traded with them and they are not paying back his just 51 $ lolzzzzz, is it not a joke ? amjad is his account name , so plzzzzz dont work with it
March 28, 2026
Unprompted review
Happy to trade with xm trade
On 14th day i received My deposit
Thankyou xm trade. Really happy today.
13 days and still waiting for my money...Disappointing experience My deposit of 21900 on 25.03.2026. AC NO 92088771 not received to my trading account.. i reached to customer support multiple times but my issue was not resolved.. they keep on asking me to Wait.. it's more than 48hrs... I felt very dissatisfied with the customer support response.. i believe XM trade is a genuine platform but in this matter they lost the trust... Waiting for response from XM.com
March 25, 2026
Unprompted review
Reply from XM
Dear vikram n,
Thank you for your review. We are currently investigating your case. A member of our team will be in contact with you as soon as the investigation is completed.
Thank you for your patience.
XM Team 🚀
BIG. FAIR. HUMAN.
Refer a Friend reward withheld despite all conditions being met
I referred my friend Mohamed to XM in good faith using my official referral link. He registered through my link, verified his account, deposited his own funds, and traded Forex pairs held open for over 5 minutes — every single condition listed in XM's Refer a Friend programme was met without exception.
Three Sunday payout windows have now passed and I have still not received my reward. I have sent multiple emails, used LiveChat, and provided full documentation including trade history screenshots and XM's own confirmation email. Every response I received was a generic copy-paste reply that did not address my specific case. My last email was ignored completely for over 48 hours despite me giving them a clear deadline.
XM was quick to send me a congratulations email when my friend accepted the invitation. They were not quick to honour their own programme terms.
Referred account: #361865490. Full email chain and evidence documented.
I have now filed a formal complaint with the relevant regulatory authority and will be pursuing all available channels until this is resolved.
I genuinely hope XM fixes this — but based on this experience I cannot recommend their referral programme to anyone.
March 14, 2026
Unprompted review
Reply from XM
Dear Aymane Bouziane,
In order for us to help you and also to be transparent with our responses, we do ask reviewers to verify their experience with us by providing their details. We have messaged you privately requesting your personal insights so we can look into what may have happened to your account. Please get back to us.
XM Team 🚀
BIG. FAIR. HUMAN.
-------------------
Dear Aymane Bouziane,
To qualify for the Refer a Friend reward, specific trading requirements must be met by the referred friend. After a review by our team, we found that while your friend has been active, the total eligible volume completed so far is 0.661 standard lots. To trigger the reward, the referee must complete at least 1 standard lot on eligible instruments.
Please keep in mind that based on our Terms and Conditions, trades on certain instruments like OILCash do not count toward the volume requirements for this program. Additionally, only trades held open for more than 5 minutes are eligible. Furthermore, when a bonus is used, the volume is calculated based on the ratio of the client's own funds to the bonus credit.
As soon as the remaining eligible volume is completed, the reward will be processed in the next available payout window. A member of our team will reach out to you soon to provide a more detailed breakdown of the eligible trades and assist you with any further questions.
XM Team 🚀
BIG. FAIR. HUMAN.
our comunity trader
our comunity trader
deposit still not credited
trading ac no 410625366
Date of order : 02/02/2026
Utr no : 360676943783
Upi id : manowara64@ptyes
Deposit amount : 20000 inr
February 2, 2026
Unprompted review
Account balance wiped out by an active order which was not placed by me.
XM - i.d- 341681861
My 400 dollars of balance in my XM account was wiped out due to buy order which was Not placed by me.. when i saw my account later, i am surprised to see all my acc was wiped out.
There is no proper customer support.
I request XM to help in this matter.
March 25, 2026
Unprompted review
Reply from XM
Dear sree sree,
Thank you for your review. We are currently investigating your case. A member of our team will be in contact with you as soon as the investigation is completed.
Thank you for your patience.
XM Team 🚀
BIG. FAIR. HUMAN.
-------------------
Dear sree sree,
Following a review of your account, our records show that the orders were executed through your authenticated trading terminal. If you believe your account has been accessed by someone else without your permission, we have a specific security procedure to investigate this further. This process involves a formal review by our security and compliance departments to track login activity and protect your funds.
Please be aware that during such an investigation, account activities, including trading, deposits, and withdrawals, are temporarily suspended to ensure total security.
A member of our team will reach out to you soon to discuss this matter directly. They will guide you through the necessary steps to file an official report and explain the investigation process to help resolve your concerns.
XM Team 🚀
BIG. FAIR. HUMAN.
I am very disappointed with the lack of…
I am very disappointed with the lack of response from XM’s support team. I have been facing a serious issue regarding my deposit, and despite multiple attempts to contact support, I have received absolutely no reply.
This kind of negligence is unacceptable, especially when it involves clients' money. A trading platform is expected to provide timely support and transparency, but in this case, XM has completely failed.
Because of this delay, I have not only faced financial inconvenience but also missed trading opportunities. This raises serious concerns about the reliability of your service.
I request immediate attention to my issue and a proper resolution without further delay. If this continues, I will be forced to escalate this matter further.
Highly disappointed with the support experience.
March 24, 2026
Unprompted review
Reply from XM
Dear saurabh kallepawar,
We sincerely apologize for the delay in our response and for the frustration this has caused. We understand how important it is to have your funds available for trading, especially when market opportunities are at stake.
Our team has looked into your case regarding the deposit made on 4 March. A formal investigation is currently open as we coordinate with the third-party payment provider to trace and verify these funds. Please be assured that we are actively following up on this matter to ensure the amount is credited to your account as soon as possible.
XM Team 🚀
BIG. FAIR. HUMAN.
trading ac no 410625366
trading ac no 410625366
Date of order : 02/02/2026
Utr no : 360676943783
Upi id : manowara64@ptyes
Deposit amount : 20000 inr
fraud app still not credited deposit just saying investigate.customer care also not respond
March 26, 2026
Unprompted review
trading ac no 410625366
trading ac no 410625366
Date of order : 02/02/2026
Utr no : 360676943783
Upi id : manowara64@ptyes
Deposit amount : 20000 inr
March 26, 2026
Unprompted review
Reply from XM
Dear Adm Avi,
Thank you for providing us with the required information. Our team is currently investigating your case. A member of our team will be in contact with you as soon as the investigation is completed.
Thank you for your patience.
XM Team 🚀
BIG. FAIR. HUMAN.
-------------------
Dear Adm Avi,
Following a thorough investigation by our team and our payment department, we have confirmed that these funds were not received on our end. In cases like this, it usually means the transaction was held or redirected by the banking network before reaching us. We recommend contacting your bank or payment provider with your UTR number to trace the funds and request assistance with retrieving the payment.
We are here to support you in this process. A member of our team will reach out to you soon to provide any additional information you might need to help your bank locate the transaction.
XM Team 🚀
BIG. FAIR. HUMAN.
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