Real Human Support When It Matters Most After nearly 2 hours on the phone, Rene at Xneelo didn't solve my problem—because it turned out to be outside their scope entirely. But here's why I'm writi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I needed help navigating Xneelo and setting up Collaborators and security codes etc. Called Xneelo and spoke to a very helpful person called Chloe. The entire process was made simple and painless with... See more
Company replied
Seymone went above and beyond to fix my broken website. She had it up and running again in a few minutes and advised on how to better secure my website from future attacks. Always prefer interacting w... See more
Company replied
I would like to say thank you to the Xneelo support team, Zane in particular, for going the extra mile in assisting with a complex migration. They kept full control of the situation, was available l... See more
Company replied
Company details
Written by the company
Xneelo offers web hosting and business enablement to more than 500 000 website owners. For over 20 years, xneelo has been passionate about enabling individuals, entrepreneurs and small businesses alike to create and transact online. Inspired by its brand promise 'Trusted in Hosting', xneelo is dedicated to delivering reliable, award-winning support to its customers.
Contact info
South Africa
- +27 21 970 2000
- support@xneelo.com
- xneelo.co.za
4.7
Excellent
315 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Zane is amazing!!!
October 24, 2025
Unprompted review
Reply from xneelo
Hi Michael,
Thank you for sharing your feedback with us.
We appreciate your feedback, and we'll be sure to share it with Zane and the rest of the team.
Warm Regards,
Your xneelo team
A fantastic experience!
A fantastic experience every time I deal with xneelo. Prentholl was the consultant that helped me to restore a backup and to also move some of the restored files around. She took extra care of the details and made sure we got everything working.
October 15, 2025
Unprompted review
Reply from xneelo
Hi Peter,
Thank you for your great feedback!
Our team is committed to exceptional around-the-clock support that you can depend on. It's fantastic to hear of the great service you received from Prentholl, and we trust this will continue to be your experience in the future. Your kind words have been shared with Prentholl and the team.
Thank you for your ongoing support!
Warm regards,
Your xneelo team.
Multi-year battle with Xneelo Spam filter
I have been having a multi-year battle with spam on my hosted email server with Xneelo. They refuse to do anything about it, they keep telling me to whitelist every single email I want to receive. The important ones like Medical Aid, the Bank, even my supermarket delivery invoices are flagged as spam, but yet, I receive at least 10 scam emails every single day. Support is non existent. No one wants to challenge their company to offer better value. When I moved one of the domains off their server, they cocked it up so badly, embedding viruses in the compressed files, not providing any support, and basically my clients lost all their emails. Move the filter up from 5 to 6 (out of 10), I hardly get any emails. Drop it to 4 out of 10, I win lotteries I've never bought tickets for, get sent inheritance money from Nigerian princes, and I have to renew my Spotify premium every month or risk losing all my play-lists.
Do not host your stuff here.
October 15, 2025
Unprompted review
Reply from xneelo
Hello Pramod,
We’re sorry to hear that this has been your experience. Thank you for bringing it to our attention.
Your feedback is important to us, and we’d like to look into this in more detail. A service manager will be reaching out to discuss it with you directly.
Kind regards,
Your xneelo team.
I had an excellent experience with…
I had an excellent experience with Xneelo’s support team. Zane was incredibly helpful, professional, and patient in resolving my query. He went the extra mile to make sure everything was sorted out quickly. Great customer service!
October 8, 2025
Unprompted review
Reply from xneelo
Hi Ashni,
Thank you for the wonderful feedback about your experience with Zane!
Our team takes pride in providing professional and personalised support.
Your words are a great reminder of why we do what we do and we look forward to supporting you for many more years to come.
Warm regards,
Your xneelo team
Every now and then...
we get that service that makes a take a moment out of our day to say "thank you"
A huge "thank you" to Zane for his prompt intuitive assistance today
October 6, 2025
Unprompted review
Reply from xneelo
Hi Cerrone,
Thank you for your lovely feedback!
We’re glad to hear that Zane’s prompt and intuitive support left such a positive impression.
At xneelo, we aim to provide the kind of service that makes a real difference in our customers’ day, and it’s great to know we’ve achieved that.
We have shared your feedback with Zane and the Team.
Warm Regards,
Your xneelo Team
Xneelo team went out of their way to…
Xneelo team went out of their way to resolve my domain issue within minutes! Very pleased with their kind and professional service!
October 1, 2025
Unprompted review
Reply from xneelo
Hi Rudi,
Thank you for taking the time to share your review!
We are delighted to hear that you received such great service.
Thank you for your continued support.
Kind regards,
The xneelo Team
Super fast and efficient service from…
Super fast and efficient service from these guys.....
September 30, 2025
Unprompted review
Reply from xneelo
Hi Godfrey, thank you for your kind feedback.
We are committed to ensuring the highest level of support we can offer and endeavor to continue meeting this expectation.
Thank you again for your support.
Kind regards,
The xneelo Team
Xneelo Hosting
I have been running multiple projects with Xneelo, and for the past 4 years, I have not even thought of migrating my services to another hosting company.
I just got out of a chat with one of the Agents(Zane) and they assisted promptly and everything is well in place again. They have a dedicated team, that even when you encounter an error in the evening they always available to assist, last wee I g0t assisted after 21:00PM Imagine, who else does that😂🙏🏽🩵
September 29, 2025
Unprompted review
Reply from xneelo
Hi There,
Thank you for your lovely feedback!
Our team is committed to exceptional around-the-clock support that you can depend on. It's lovely to hear of the great service you received from Zane, and we trust this will continue to be your experience in future. Your kind words have been shared with Zane and the team.
Thank you for your ongoing support!
Warm regards,
Your xneelo team.
Exploitative practices and no goodwill [Updated]
UPDATE: The CS team at xneelo has since followed up to make things right. They have committed to look at how things are communicated to the elderly to ensure that this is not something that happens again. They also in good faith will refund a modest amount of what my mother was charged which was not the point of this review, but it shows them taking ownership, which is all I wanted. Thank you.
---
I discovered that Xneelo had been charging my elderly mother over R100 per month for years for a hosting account she did not need. All she had was email forwarding for her domain, yet they told her she required full hosting.
When I finally moved everything away, they called to ask why we cancelled. I explained the situation, and the representative sounded empathetic until I asked whether they would consider refunding even a couple of months as a gesture of good faith. At that point, the empathy stopped, and the answer was a flat refusal based on "services" rendered.
This was not just a matter of a few rands. It was years of unnecessary billing from a company that should have known better. I was ready to leave it alone, but since they called me to "follow up," it’s only fair to share my experience.
If you value honest advice, transparency, and a company that treats its customers fairly, I would look elsewhere.
September 17, 2025
Unprompted review
Reply from xneelo
Hi Robey,
We are sorry to learn that this has been your experience, and we appreciate your feedback. A service manager has attempted contact over the phone but was unable to reach you. We will be following up shortly.
Kind regards,
Your xneelo team.
Seymone was amazing at assisting me…
Seymone was amazing at assisting me with resolving an issue I had. Xneelo has always had the most amazing support. I am blown away every time by the team.
September 12, 2025
Unprompted review
Reply from xneelo
Hi Emily,
Thank you for taking the time to share your experience with us!
Offering amazing customer support is one of our main goals at xneelo and we are elated to hear that Seymone and the team was able to support you and resolve your queries.
We will be sure to share your kind words with the team and look forward to many years of supporting you!
Warm regards,
Your xneelo team.
Had a chat with Gizela and the…
Had a chat with Gizela and the assistance is realy awesome. would recommend to anyone in need off assistance with regards to hosting and domains. thank you appreciated
September 11, 2025
Unprompted review
Reply from xneelo
Hi Lourens,
Thank you for taking the time to share your feedback.
We’re thrilled to hear that Gizela could provide such helpful support and make your experience with xneelo seamless.
Your kind words have been shared with the team, and we look forward to supporting you in future.
Warm Regards,
Your xneelo Team
Xneelo tech support is exceptional
Xneelo really are exceptional! Their tech support is first class!! Thank you Chloë E!
September 8, 2025
Unprompted review
Reply from xneelo
Hi Nik!
Thank you for recognising the quality of our support and for taking the time to share your experience with Chloe!
At xneelo, our priority is to deliver consistent and quality support, and it’s encouraging to know this is reflected in your experience.
Your feedback has been shared with our team, and we look forward to continuing to support you.
Kind regards,
Your xneelo team
Top support and their services are…
Top support and their services are excellent
September 8, 2025
Unprompted review
Reply from xneelo
Hi Jean-Pierre,
Thank you for your kind feedback!
We are so glad to hear you feel our support is excellent. Quality and customer service are what distinguish us from others. Xneelo takes pride in giving priority to our customers.
We’ve shared your feedback with the team, and we look forward to supporting you in the future.
Warm Regards,
Your xneelo Team
Massive shout-out to Zane and Xneelo—super helpful, super quick, and always on it. Can’t recommend them enough!
We’ve had consistently excellent service from Zane and Xneelo. They’re prompt, patient, and proactive, and they always go the extra mile to make sure everything just works. Outstanding support—I can’t recommend them highly enough.
September 7, 2025
Unprompted review
Reply from xneelo
Hi Roxanne,
Thank you for your kind words and wonderful shout-out!
We're delighted to hear that you've consistently had such positive experiences with Zane and the rest of our team. At xneelo, we’re committed to providing support with patience, efficiency, and excellence. It's wonderful to know we’re meeting that standard for you.
We truly appreciate your recommendation and continued support. Your feedback means a lot, and we’ll be sure to pass your message along to Zane and the team.
Warm regards,
Your xneelo Team
Lifesaver! Seymone Restored My Downed Quickly & Professionally
I am incredibly grateful to Seymone for her exceptional help. My website was completely down, which was a nightmare for my business.
August 30, 2025
Unprompted review
Reply from xneelo
Hi There,
Thank you for taking the time to share your review!
It's wonderful to hear of the great support you received from Seymone. Our team is passionate about providing the kind of exceptional service we know our customers deserve. Your kind feedback has been shared with Seymone and the team.
Thank you for your support!
Warm regards,
Your xneelo team.
Tristan N is a rockstar
Tristan N is a rockstar! Super helpful, knowledgeable and extremely patient and kind, this lady is a true gem and a pleasure to deal with! Tristan resolved our website issue within no time and she has a great and positive attitude and disposition.
August 28, 2025
Unprompted review
Reply from xneelo
Hi Linda,
Thank you for your support and for sharing your experience!
We’re thrilled to hear that Tristan was able to resolve your website issue quickly while making the experience such a positive one and we will be sure to share your feedback with her and the team.
Kind regards,
Your xneelo team
Prentholl was extremely helpful during…
Prentholl was extremely helpful during the process! He was also very patient, explaining everything in detail and helping me solve the concerns raised. I was very pleased with his service. 10/10! :)
August 24, 2025
Unprompted review
Reply from xneelo
Hi Vanessa,
Thank you for your wonderful feedback!
We’re delighted to hear that Prentholl supported you with patience and care, and that he was able to resolve your query in detail. At xneelo, we’re committed to providing clear, reliable support, and it’s great to know this was reflected in your experience.
We’ve shared your feedback with the team, and we look forward to supporting you again in future.
Warm regards,
Your xneelo Team
Seymone!!! From Xneelo you are a life saver
Okay so the company that handled all my Domains unfortunately had to leave, needless to say i was lost. Seymone sorted me out,Our business is run on social media etc. and without sales no company can survive. SEYMONE you rock thanks so much. I really appreciate everything you have done!!! and let me just say late at night aswell !!!!
August 21, 2025
Unprompted review
Reply from xneelo
Hi Clinton,
Thank you for taking the time to share your experience.
We’re delighted to hear that Seymone was able to provide you with swift support, especially during such a crucial time for your business. At xneelo, we’re committed to delivering excellent service whenever it’s needed.
We’ll be sure to pass along your kind words to her and the team.
Warm Regards,
Your xneelo Team
Nikita M was amazing
Nikita M was amazing. She took her time to explain things to me and help me understand what I needed to do with my query. Thank you so much Nikita, i really appreciate the assistance.
July 29, 2025
Unprompted review
Reply from xneelo
Hi Narendra,
Thank you for taking the time to share your wonderful feedback with us.
We're delighted to learn that Nikita was able to support you so thoroughly. Taking the time to explain things clearly is exactly the kind of support we aim to offer, and we'll be sure to pass on your appreciation to her.
We look forward to continuing to support you with your hosting needs.
Warm Regards,
Your xneelo Team
Competing to be the worst service provider
I have had many calls and complaints regarding the declining level of service and quality of service yet again, I am experiencing the same level of "not give a damn". This company constantly pushes "live chat" yet, not everything is able to be resolved via live chat - but they refuse to acknowledge or address this. This company used to be one of the top hosting providers now you get better service from telkom and afrihost. The motto "trusted in hosting" is definitely not visible here.
July 22, 2025
Unprompted review
Reply from xneelo
Hi Shane,
Thank you for taking the time to share your experience with us. We’re sorry to hear that you feel let down after so many years with us.
Your feedback has been noted internally and forms part of our ongoing efforts to improve our service. While we regret that your recent experience hasn’t met your expectations, we respect your decision to share your perspective publicly.
Kind regards,
The xneelo Team
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