Real Human Support When It Matters Most After nearly 2 hours on the phone, Rene at Xneelo didn't solve my problem—because it turned out to be outside their scope entirely. But here's why I'm writi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would like to say thank you to the Xneelo support team, Zane in particular, for going the extra mile in assisting with a complex migration. They kept full control of the situation, was available l... See more
Company replied
I needed help navigating Xneelo and setting up Collaborators and security codes etc. Called Xneelo and spoke to a very helpful person called Chloe. The entire process was made simple and painless with... See more
Company replied
I’ve been with Xneelo for over 10 years, and today was another reminder why. Zane V went well beyond expectations helping me resolve a complex query. As a web developer who deals with many hosting pro... See more
Company replied
Company details
Written by the company
Xneelo offers web hosting and business enablement to more than 500 000 website owners. For over 20 years, xneelo has been passionate about enabling individuals, entrepreneurs and small businesses alike to create and transact online. Inspired by its brand promise 'Trusted in Hosting', xneelo is dedicated to delivering reliable, award-winning support to its customers.
Contact info
South Africa
- +27 21 970 2000
- support@xneelo.com
- xneelo.co.za
4.8
Excellent
302 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service from the technical…
Excellent service from the technical support division at Xneelo. They attended to my issue promptly and with great efficiency! Well done, Xneelo.
June 5, 2025
Unprompted review
Reply from xneelo
Hi Vicky,
Thank you for sharing your feedback with us!
We're delighted to hear that our team was able to support you swiftly and effectively. At xneelo, providing exceptional and reliable support is at the core of what we do, and we're committed to ensuring you always receive the best experience.
Warm regards,
Your xneelo team.
Great support as always!
June 5, 2025
Unprompted review
Reply from xneelo
Hi Galen,
Thank you for your kind words.
We're always happy to support you! We truly appreciate your business and trust that your service experience in future will be equally good.
Warm regards,
Your xneelo team.
xneelo always finds a solution
Seymoné and Tristan were super helpful and had speedy solutions for my queries. Huge xneelo supporter!
May 26, 2025
Unprompted review
Reply from xneelo
Hi Caren,
Thank you for your wonderful feedback!
We're delighted to hear that Seymone and Tristan's support stood out. Our team takes pride in providing patient, helpful, and efficient support, and we trust this will continue to be your experience in the future.
We have shared your feedback with Seymone, Tristan, and the team.
Warm Regards,
Your xneelo Team
Symone - Technical Support Agent is excellent!
Although I am not a fan of the Xneelo platform, I would like to give Symone the Technical Support agent that assisted me in resolving the installation of a staging site a 5 star rating, she was patient and took me through each step and the query was resolved in about 30 minutes or less.
May 25, 2025
Unprompted review
Reply from xneelo
Hi Zainab,
Thank you for taking the time to share your feedback with us.
It's lovely to hear of the great support received by Seymone. Our team takes pride in providing patient, helpful, and efficient support and we trust this will continue to be your experience in future. Your feedback has been passed on to Seymone and the team.
Warm regards
Your xneelo team.
Xneelo never fails
I am new to Xneelo but I have to say it has been amazing, support is brilliant and always there to help.
I highly reccomend!
May 18, 2025
Unprompted review
Reply from xneelo
Hi Jordan,
Thank you for your heartwarming review!
Our team is truly passionate about providing exceptional support that's available whenever you need it. Your kind words are an encouraging testament to this and have been shared with the team.
We truly appreciate your recommendation of us, and look forward to further supporting you in future.
Warm regards
Your xneelo team.
I LOVE Xneelo
I LOVE Xneelo. Been with the company for + 12 years and their service is supreme to any other service provider I've been with. They are solutions driven and their pricing is fair. Entrepreneur & International DJ ProficientOBM
May 22, 2025
Unprompted review
Reply from xneelo
Hi Sharm,
Thank you for your lovely feedback, we appreciate it!
We at xneelo are dedicated to providing the kind of patient and solution-based support you received, in keeping with our brand promise of Trusted in Hosting. It's lovely to hear that this was your experience and we trust this will continue to be the case in the future.
Thank you for your ongoing support.
Warm regards,
Your xneelo team.
Very helpful
Very helpful, knowledgeable and kind tech support from Seymone
May 21, 2025
Unprompted review
Reply from xneelo
Hi Lee,
Thank you for your kind feedback.
I am glad to hear you have had a great support experience with Seymone. Our team is passionate about providing excellent service that is efficient and solution-based.
Your kind feedback has been passed on to Seymone and the team, and we trust this will continue to be your experience in the future.
Warm regards,
Your xneelo team.
Amazing help and service!
I always receive such good service from Xneelo, but especially today I have been helped by Seymone via the chat service who was so patient with all my questions and issues. I was battling with email issues for days and in just one chat and team viewer session with Seymone - all my issues were 100% resolved. I can not be more thankfull! THANK YOU!
May 16, 2025
Unprompted review
Reply from xneelo
Hi Tanja,
Thank you for your lovely feedback, we appreciate it!
We at xneelo are dedicated to providing the kind of patient and solution-based support you received, in keeping with our brand promise of Trusted in Hosting. It's lovely to hear that this was your experience and we trust this will continue to be the case in future. We have passed your gratitude on to Seymone accordingly.
Thank you for your ongoing support.
Warm regards,
Your xneelo team.
Reply from xneelo
Hi Harry,
Thank you for your review!
Our team prides itself on providing exceptional support, and it's lovely to hear that this was your experience with Seymone. We have passed your kind words on to her and the team, and look forward to further supporting you in future.
Warm regards,
Your xneelo team.
Exceptional technical support
Exceptional technical support. Seymone went above and beyond to assist me. I am exceptionally grateful for the care, compassion, and professionalism.
May 14, 2025
Unprompted review
Reply from xneelo
Hi Jeanette,
Thank you for your wonderful feedback!
We're delighted to hear that Seymone’s support stood out and that her compassion and professionalism made a meaningful impact.
Your feedback has been shared with Seymone and the team. We look forward to supporting to in future!
Warm Regards,
Your xneelo Team
Xneelo Support
Tristan was an absolute helping me to find my lost website. I am so grateful to all the support people at xneelo they have made my domain purchase, website hosting and word press domain seamless and are incredibly patient. I highly recommend them they are very professional and guide you through every step if needed.
May 14, 2025
Unprompted review
Reply from xneelo
Hi Maureen,
Thank you for your great recommendation!
At xneelo our goal is to provide personable and efficient support. We are elated to hear that Tristan was able to support you and resolve your queries. Your honest feedback is important to us as it helps us improve our customers' experience.
We look forward to many years supporting you!
Kind regards,
Your xneelo team.
There's ALWAYS someone to assist!
I run a small, one-person business and I’m completely IT illiterate.
Every time I contact Xneelo, I get friendly, helpful advice — even when I’m asking what must be the dumbest questions.
Sure, there's the occasional wait, but I always get the assistance I need.
This time 'round, thank you Seymone — you were great!
May 9, 2025
Unprompted review
Reply from xneelo
Hi Mike,
Thank you for such a great review!
We are so glad to hear you were supported, and we trust you will continue enjoying the same level of support from our Customer Support Team in the future.
Your feedback has been shared with Seymone and the team. We really appreciate your loyalty and recommendation!
Warm Regards,
Your xneelo Team
One of the best places with excellent customer support.
Great customer service! Very helpfull in a short amount of time and they'll advise best they can to help you achieve what you are trying to do.
April 25, 2025
Unprompted review
Reply from xneelo
Hi Gideon,
Thank you for your outstanding recommendation!
We're truly excited to be part of your journey and to know that our services and team have made a meaningful impact.
Your feedback has been shared with the team, and we look forward to supporting you in the future.
Warm Regards,
Your xneelo Team
Always a pleasure working with Xneelo
Always a pleasure working with Xneelo. My latest engagement was with Izak, who was knowledgeable and helpful throughout the process!
April 24, 2025
Unprompted review
Reply from xneelo
Hi Bjorn,
Thank you for your kind review!
We are delighted to hear that you had a pleasing hosting experience with Izak.
At xneelo we are committed to excellent service delivery and always strive to meet customers' expectations and requirements. We have shared the feedback with Izak and the team.
Warm Regards,
Your xneelo team
Seymone resolved my initial problem and assisted with another
The previous guy by the name Robert just referred me to the knowledgebase and basically refused to assist me further even though i told i felt lost navigating the Xneelo platform. Nonetheless Seymone resolved my initial problem and assisted with another. She is a Superstar and deserves to be treated as such.
April 24, 2025
Unprompted review
Reply from xneelo
Hi Chris,
Thank you for taking the time to share your experience with us!
At xneelo our goal is to provide personable and efficient support. We are elated to hear that Seymone was able to support you and resolve your queries. Your honest feedback is important to us as it helps us improve our customers' experience.
We look forward to many years supporting you!
Kind regards,
Your xneelo team.
XNEELO WILL DAMAGE YOUR BUSINESS - THEY ARE SCAMMERS! BE WARNED!
After they overcharged me, when I took to complaining, despite all my services being paid until November 2025, after they had my sites down over 70 days in the middle of and over my high season, because their accounts could not keep track of an agreement regarding data we were backing up and moving, and they had agreed not to charge on that data, then they spent all this time taking my websites down, without my knowledge because their accounts could not keep track of the arrangement. Every time they took it down - the data would take 3 weeks to re upload, they would give a "week" to follow through on their plan, which would not be enough time to complete their own recommendations, then they would again interrupt the process, deleting everything, then their accounts sending a bill, having to re- review the arrangements. Then when I had enough last month, we finished the process, after they had the site 20 days that month, restarting the back ups twice, they then cancelled my accounts, stole the money they should be refunding by suddenly again adding these fees. This is blue collar crime and cost me company potentially millions in opportunities. We had to then restart and the day before we finished when they said they are deleting every thing so I cannot check everything, then instead of moving things nicely as I moved them to them originally, they packaged my sites data and emails instead making exporting difficult, and further they then spent the last 24 hours lying to me about one of my main sites being down for 5 - 7 days,(all screenshot) meanwhile my new host told me they must do a simple auth, I had to threaten to post online again to get any action. DO NOT HOST WITH XNEELO!
April 17, 2025
Unprompted review
Reply from xneelo
Hi Bianca,
Thank you for your sharing your experience.
We are currently looking into this matter.
Kind Regards,
Your xneelo Team
I'm very glad about the services of…
I'm very glad about the services of Xneelo. They are not in the market to sell domains or hostings, they are in the market to build visions and help people express their desires thoroughly with an amazing staff that responses to my feedback with the speed of lighting. The company's ethos is built on trust from the get-go with rigorous verification processes upon signup it ensures everyone in the space is who they say they are. My special appreciation goes to the consultant Chloe. She is very caring and goes out of the way to help.
April 17, 2025
Unprompted review
Reply from xneelo
Hi Fonk,
Thank you so much for your thoughtful feedback!
We're truly excited to be part of your journey and to know that our services and team have made a meaningful impact.
At xneelo, we're passionate about helping our customers bring their ideas to life, and it's wonderful to know you’ve felt that care and commitment.
Your feedback has been shared with the team and we look forward to supporting you in future.
Warm Regards,
Your xneelo Team
Righardt of Xneelo
Righardt of Xneelo was most patient with an elderly person like myself, I try to stay ahead of the game at my age but have no formal training so I really appreciate the way he assisted me. Well done Righardt.
April 14, 2025
Unprompted review
Reply from xneelo
Hi Esme,
Thank you for your great review!
We are delighted to hear that you had a great hosting experience with Righardt.
At xneelo we truly appreciate it when customers take time out of their busy days to provide us with such a positive comment. We have shared the feedback with Righardt and the team.
Warm Regards,
Your xneelo team
I dealt with Tristan online via the…
I dealt with Tristan online via the Xneelo support chat. He was AMAZING and went out of his way to assist me. This was not a quick fix and he consistently kept me updated throughout the process. What a pleasure dealing with customer support of this standard. Thank you, Tristan.
April 7, 2025
Unprompted review
Reply from xneelo
Hi Kelly,
Thank you for your kind review!
We are delighted to hear that your support experience with Tristan was amazing from start to finish. Our team is passionate about the quality of the support we provide, and your feedback is an encouraging testament to that passion.
We look forward to supporting you further in future!
Warm regards,
Your xneelo Team
I have been with Xneelo for many years…
I have been with Xneelo for many years and every time I have faced an issue I have always received such exceptional service. Thanks guys, will always highly recommend your services.
April 2, 2025
Unprompted review
Reply from xneelo
Hi Michelle,
Thank you for your great review!
We are pleased to hear that your interaction with us has been exceptional after all these years, and we trust you will continue enjoying the same level of support from our Customer Support Team in the future.
Your feedback has been shared with the rest of the team. We really appreciate your loyalty and recommendation!
Warm Regards,
Your xneelo Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.