Overall good experience, good bed and shower. Good location, nearby subway station Bullewijk. Unfortunately could not check in earlier.. the two men working at the reception were very kind and helpful... See more
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The hotel is good and the beds are very comfortable. Breakfast is quite good and offers a nice variety. However, the hotel would be absolutely perfect if they provided room slippers, a laundry bag,... See more
Company replied
We only stayed here for a day as we needed a place to crash following an all-nighter, so I can't really talk about the facilities. I can talk about the very friendly staff, and the hotel being right n... See more
Company replied
The best thing about this hotel is the location, near the museums and a tram stop. It is also in a quiet neighborhood. The bedroom was really nice, The bathroom had a large shower which we liked. Alto... See more
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Company details
About XO HOTELS AMSTERDAM
Written by the company
XO Hotels Amsterdam 🛏️
🇳🇱 Boek bij ons en krijg 10% korting ✓ Directe bevestiging ✓ Geen boekingskosten ✓ Exclusieve extra's bij boeking op XO Hotels
🇬🇧 Book with us and get 10% discount ✓ Instant confirmation ✓ No booking fee ✓ Exclusive extras when booking on XO Hotels
🇩🇪 Buchen Sie bei uns und erhalten Sie 10% Rabatt ✓ Sofortige Bestätigung ✓ Keine Buchungsgebühr ✓ Exklusive Extras bei Buchung auf XO Hotels
🇫🇷 Réservez avec nous et bénéficiez de 10% de réduction ✓ Confirmation instantanée ✓ Pas de frais de réservation ✓ Extras exclusifs lors de la réservation sur XO Hotels
🇮🇹 Prenota con noi e ottiene il 10% di sconto ✓ Conferma immediata ✓ Nessuna tassa di prenotazione ✓ Extra esclusivi quando si prenota su XO Hotels
🇪🇸 Reserva con nosotros y obtén un 10% de descuento ✓ Confirmación instantánea ✓ Sin gastos de reserva ✓ Extras exclusivos al reservar en XO Hotels
🇳🇱 Boek bij ons en krijg 10% korting ✓ Directe bevestiging ✓ Geen boekingskosten ✓ Exclusieve extra's bij boeking op XO Hotels
🇬🇧 Book with us and get 10% discount ✓ Instant confirmation ✓ No booking fee ✓ Exclusive extras when booking on XO Hotels
🇩🇪 Buchen Sie bei uns und erhalten Sie 10% Rabatt ✓ Sofortige Bestätigung ✓ Keine Buchungsgebühr ✓ Exklusive Extras bei Buchung auf XO Hotels
🇫🇷 Réservez avec nous et bénéficiez de 10% de réduction ✓ Confirmation instantanée ✓ Pas de frais de réservation ✓ Extras exclusifs lors de la réservation sur XO Hotels
🇮🇹 Prenota con noi e ottiene il 10% di sconto ✓ Conferma immediata ✓ Nessuna tassa di prenotazione ✓ Extra esclusivi quando si prenota su XO Hotels
🇪🇸 Reserva con nosotros y obtén un 10% de descuento ✓ Confirmación instantánea ✓ Sin gastos de reserva ✓ Extras exclusivos al reservar en XO Hotels
Contact info
Molenwerf 1, 1014 AG , Amsterdam, Netherlands
- 0202629263
- info@xohotels.com
- xohotels.com
4.1
Great
10K reviews
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Bad customer service
We paid for early check in to realize that AC in the room isn’t working. Ended up staying in the lobby for hours till they fixed the AC. The manager was rude with horrible customer service.
August 13, 2026
Unprompted review
Good hotel
Good hotel, really spacious quadruple room for a family of 4, comfortable beds, lovely bathroom and very clean. Great location, Sloterdijk train station only about 12 minutes walk away and tram station right outside the hotel made travelling to places very easy. Very useful to have a Lidl a few minutes walk away. The only few things that I didn't like which could just be just our room, not sure about other rooms is that apart from the bathroom, there wasn't any other mirrors in the bedroom which made getting ready in the morning very difficult when the bathroom was in use. The room was really big, it could easily have accomadated a tall mirror somewhere. The other issue we had was that all the lights were connected which meant that all the lights in the room either had to be on or off. There were no separate bedside lights. This was a problem when one member wanted to read before bed and everyone else wanted to go to sleep. Apart from those few issues, overall we had a good stay and the staff were very friendly.
August 13, 2026
Unprompted review
Great Hotel
2nd year in a row I've stayed at this Hotel for a festival weekend
will also be looking to book for next year again.
Why-
good room size
bed quality
bath room size
shower size
air con
opening windows
August 17, 2026
Unprompted review
Great Hotel
I highly recommend this hotel if staying in Amsterdam -extremely clean, comfortable, nice large reception area with comfortable seating, friendly helpful staff always in attendance, nice big room, big very comfortable bed, great air conditioning easy to use, coffee, tea provided, fresh towels every day, very quiet, felt safe as a solo traveller, everyone speaks English. Everything was very easy.
Definitely would use again.
.
August 13, 2026
Unprompted review
Overall good experience
Overall good experience, good bed and shower. Good location, nearby subway station Bullewijk. Unfortunately could not check in earlier.. the two men working at the reception were very kind and helpful. Would prefer bigger sleeping pillows and the air system was too loud for me, but that’s something personal.
August 15, 2026
Unprompted review
Good bargain
+ room size
+ bed quality
+ bath room size
+ shower size
+ air con
+ opening windows
August 8, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
David Pustan,
Thank you for sharing your positive feedback! We’re happy to see that you appreciated so many of the practical comforts of your room, from the generous room and bathroom size to the spacious shower, comfortable bed and air conditioning.
Being able to open the windows is also a simple but valuable touch – sometimes a little fresh air is exactly what you need after a day exploring Amsterdam. 😊
Many guests choose XO Hotels for comfortable beds, spacious and clean rooms, friendly service and convenient locations with good public transport connections. Our team works every day to make sure guests can rely on a comfortable and straightforward stay.
When booking directly, you also receive 10% discount, city tax included in the price, direct communication by phone or email, and the first hour of late check-out free of charge.
We hope to welcome you back soon for another comfortable stay!
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
It was a wonderful staying at this…
It was a wonderful staying at this hotel blue square ,rooms,location, staff and price
Every six months I used to stay at it
August 2, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
issa aly demerdash,
Thank you so much for your lovely review! We’re especially happy to hear that you have enjoyed staying at XO Hotels Blue Square and that you return to us every six months. Having returning guests is one of the nicest compliments we can receive.
It’s wonderful to know that you appreciate the rooms, location, friendly staff and value for money. We aim to provide a comfortable and reliable place to stay, with convenient public transport connections for exploring Amsterdam.
We truly appreciate your continued trust in our team and hope each visit feels just as welcoming as the last. 😊
For your next booking, remember that booking directly gives you 10% discount, city tax included in the price, direct communication by phone or email, and the first hour of late check-out free of charge.
We look forward to welcoming you again in another six months!
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Very happy with everything
Very happy with everything! Great location as Molenwerf station is just outside the hotel and is 3 mins ride to Sloterdijk station
August 16, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Prakhar Agarwal,
Thank you so much for your lovely review! We’re very happy to hear that you enjoyed your stay and were pleased with everything.
The location certainly makes getting around easy: with Molenwerf station just outside the hotel and only a few minutes to Sloterdijk, you can quickly connect to the rest of Amsterdam and beyond. After exploring the city, it’s always nice to return to a comfortable room without a long journey back.
Many guests choose XO Hotels for exactly this combination of comfortable rooms, friendly staff and excellent public transport connections. We work every day to provide a reliable and pleasant stay, whether you are visiting for a short city break or a longer trip.
When booking directly, you also receive 10% discount, city tax included in the price, direct communication by phone or email, and the first hour of late check-out free of charge.
We hope to welcome you back soon – with the tram waiting just outside! 😊
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Good experience
We chose this hotel for price and reviews. Not close to downtown but convenient with close by public transit.
August 15, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Craig,
Thank you for sharing your experience. We’re pleased that you felt the hotel offered good value for the price and that the nearby public transport made getting around Amsterdam convenient.
Sometimes being just outside the busy city centre has its advantages: after a day exploring Amsterdam, you can return to a quieter location while still having easy access to the city. Many guests appreciate this combination of comfortable rooms, friendly service and convenient public transport connections.
We hope you also enjoyed the comfortable beds and clean surroundings that many of our guests value when choosing XO Hotels.
When booking directly, you receive 10% discount, city tax included in the price, direct communication by phone or email, and the first hour of late check-out free of charge.
Thank you again for choosing us, and we hope to welcome you back on your next Amsterdam visit!
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Ok for the short holiday I had
It was okay for the holiday I had, room size good for the corner room, helpfull staff, however hotel’s policy to pay for an early check in sounds ridiculous when the room was actually available but not willing to provide this service (been to other hotels in AMS where they do allow you to enter already), eventually did pay to get in earlier with 1,5 hours to go but ending up paying for 2 hours, room feel a bit dated with the carpet and old/stained curtains
July 24, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Chun Hei Chan,
Thank you for sharing your honest feedback. We’re pleased that you found your corner room spacious, our staff helpful, and the hotel suitable for your holiday in Amsterdam.
We understand your frustration regarding the early check-in charge, especially when your room was already available. Our standard check-in time is 15:00, and early access is an additional service because it requires us to make the room available before that time. We’re sorry that the way this was handled left you with a negative impression.
We also acknowledge your comments about the carpet and curtains. If these concerns had been mentioned during your stay, our team would have been happy to look into them and see what could be improved immediately.
Many guests choose XO Hotels for comfortable rooms, friendly staff and convenient locations with good public transport connections. We continuously work on improving our hotels while keeping our services reliable.
When booking directly, you receive 10% discount, city tax included in the price, direct communication by phone or email, and the first hour of late check-out free of charge.
We hope to welcome you again and give you an experience that feels more worthwhile next time.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
A lovely staying
Everyone was helpful, always with a smile and they ve tried to do the beat they can about our needs.
A special thanks to the receptionist Apostolis who made us feel like home. U r the best and thank you for everything. U were the most pleasant suprise to our staying in the hotel. Ευχαριστούμε για όλα Αποστόλη!
Also You have near you whatever u need and the transportation was Very easy from the hotel
August 10, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
MARIA G Thessaloniki,
Thank you so much for this wonderful review! We’re especially happy to hear that our team welcomed you with a smile and did their best to make your stay comfortable.
A special thank you for your kind words about Apostolis! It is lovely to hear that he made you feel at home and became such a memorable part of your stay. We’ll be sure to share your message with him – we’re sure it will make him smile too. 😊
It sounds like you also made good use of our convenient location, with shops and everything you need nearby and easy public transport connections for exploring Amsterdam. Many guests appreciate exactly this combination of friendly service, comfortable beds, clean rooms and practical access to the city.
When booking directly with XO Hotels, you also receive 10% discount, city tax included in the price, direct communication by phone or email, and the first hour of late check-out free of charge.
Ευχαριστούμε πολύ! We hope to welcome you back soon – Apostolis will be waiting with that famous smile! 😊
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Excellent hotel for excellent value
Great hotel with excellent transport links into the heart of Amsterdam. Our room was spacious and comfortable with the added bonus of air conditioning. There are a couple of restaurants and a lidl supermarket within walking distance. There is a tram stop directly outside of the hotel, it takes around 15 minutes to get into Amsterdam central via Sloterdijk or if you go the other way it takes around 20 minutes to get directly outside if the Rijksmuseum. The staff were all extremely friendly and helpful. I would stay here again in a heartbeat.
August 10, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Psninja,
Thank you so much for this wonderful review! We’re delighted to hear that you had such a comfortable stay and would happily return.
It sounds like you made the most of our location: stepping outside and catching the tram makes it easy to reach central Amsterdam, while the connection towards the Rijksmuseum gives you another convenient way to explore the city. Having restaurants and a Lidl nearby also makes everyday essentials nice and easy.
We’re especially pleased that you enjoyed the spacious room, air conditioning and, of course, our friendly and helpful team. Many guests choose XO Hotels for this combination of comfortable rooms, welcoming service and excellent public transport connections.
For your next stay, booking directly also gives you 10% discount, city tax included in the price, direct communication by phone or email, and the first hour of late check-out free of charge.
We’ll be very happy to welcome you back – hopefully you’ll still feel the same way after the next visit! 😊
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
A 5 star ranking Hotel.
A 5 star ranking Hotel.
The staff was very friendly.
Acomodation and breakfast was superb.
Will return for sure.
August 10, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Paulo Porfirio,
Thank you so much for this wonderful 5-star review! We're thrilled to hear that our friendly staff, superb accommodation, and breakfast made your stay so memorable.
Picture this: you wake up after a restful night, head down to a delicious breakfast buffet with plenty of choices, and start your day exploring Amsterdam feeling energized and well taken care of. Our team is always ready with a smile, helpful tips, or anything you need. That's exactly the kind of warm, reliable experience our guests love at XO Hotels.
Hundreds of travelers choose us for this combination of friendly service, comfortable rooms, and tasty breakfasts. We're so glad you felt at home with us.
Next time, book directly with us: you'll receive 10% off, city tax included in the price, and the first hour of late check-out free. Plus, you can reach our team directly by phone or email whenever you need anything.
We can't wait to welcome you back to Amsterdam—your next stay is already on our radar!
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Great Stay for Families
Great Stay for Families – Fantastic Transport Links & Excellent Staff!
Rating: 4.5 / 5 ⭐
We had a great family stay at XO Hotels Park West!
* Location & Transport: While the hotel isn't directly in the city center, getting around couldn't be easier. The tram stop is right outside the front entrance, making trips into central Amsterdam fast and hassle-free.
* Rooms: Traveling as a family of 4, room size can often be a challenge, but our room here was very spacious, comfortable, and well-designed.
* Cleanliness & Service: Overall, cleanliness was solid. On one occasion, our room was missed during routine cleaning, but as soon as we notified the front desk, the staff responded quickly and took care of it right away.
* Outstanding Staff: The staff really went above and beyond for us. When our late-night Bolt driver failed to show up for an early morning airport run, the receptionist immediately stepped in and arranged a reliable ride for us on the spot. That kind of responsiveness in the middle of the night made a huge difference!
Would definitely recommend XO Hotels Park West to families looking for spacious accommodations and reliable service with easy access to the city.
August 13, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Chryso f,
Thank you so much for this detailed and heartwarming review! We're thrilled to hear your family of four had a great stay at XO Hotels Park West.
Imagine this: you step out of the hotel, hop on the tram right at the front door, and within minutes you're in the heart of Amsterdam. After a day of exploring, you return to a spacious, well-designed room where everyone has room to relax. When a small hiccup happens—like a missed cleaning—our team jumps into action immediately. And when that early morning airport run gets tricky, our receptionist is there at midnight, arranging a reliable ride on the spot. That's the kind of responsive, family-friendly service our guests love.
Our team works hard to create reliable stays with spacious rooms, solid cleanliness, and excellent transport links. Hundreds of families choose XO Hotels Park West for exactly this combination of comfort, space, and easy access to Amsterdam.
Next time, book directly with us: you'll receive 10% off, city tax included in the price, and the first hour of late check-out free. Plus, you can reach our team directly by phone or email whenever you need anything.
We'd love to welcome your family back to Amsterdam soon!
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Hotel Van Gogh was WONDERFUL
Hotel Van Gogh was WONDERFUL. The people were helpful and friendly, they helped with directions and acquiring taxis. Compared to a later experience I had at another hotel in Inverness Scotland, Hotel Van Gogh went above and beyond to provide service. If I'm ever in Amsterdam again, I will not hesitate to reserve a room at Hotel Van Gogh.
August 2, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Gregg Swank,
Thank you so much for this wonderful review! We're thrilled to hear that Hotel Van Gogh was WONDERFUL for you and that our team went above and beyond with directions, taxis, and friendly service.
Picture this: you step out of the hotel and the Van Gogh Museum is literally across the street, the Rijksmuseum just a few minutes away, and our team is ready with tips, tram tickets, or a taxi whenever you need it. After a day of exploring, you come back to a comfortable, clean room in the quiet Museum Quarter—exactly the kind of effortless, welcoming stay our guests love in Amsterdam.
Our team takes pride in creating reliable, friendly experiences where every detail counts. With hundreds of guests choosing Hotel Van Gogh for its location, cleanliness, and helpful staff, you're in good company.
Next time, book directly with us: you'll receive 10% off, city tax included in the price, and the first hour of late check-out free. Plus, you can reach our team directly by phone or email whenever you need anything.
We'd be delighted to welcome you back to Amsterdam—and to Hotel Van Gogh—whenever you return!
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Perfect for a weekend-getaway!
We booked the hotel for a weekend-getaway and it fulfilled all our wishes to the best!
Location:
The hotel is in the Sloterdijk district, which is not in downtown, but with good public transport which takes you to Centraal in around 20 minutes. Also you can visit any other district within a short amount of time with busses and trams.
Close by the hotel there are different restaurants and cafés where you can lounge a bit if you are not really feeling going to Centraal that day. Not even five minutes away is a shopping centre with some supermarkets where you can find anything you want; and if they are closed at night, you can get some refreshments and snacks from the vending machines in the Lobby!
Also close to the Hotel is a market everyday which helps you making you feel as you are in a "local" area in Amsterdam and not really the "touristy" area.
Room:
During the booking process we were a bit unsure whether to book the Blue Square or the other branches from XO Hotels. At the end we chose this one as we got more space in the room in a similar area.
The room itself was completely sufficient for two people; some could even say big enough for the amount of people there. The cleaning service was very polite and they take their job very seriously.
The bathroom was very clean and we were very happy with the rainshower.
Also the mini station with tea and coffee was very helpful throughout the day!
For the price range there is nothing to complain about, as we got a good hotel in an area where you can visit the whole city of Amsterdam in a short amount of time + it was rather quiet in the evenings/nights, which is something very pleasant in a busy city like Amsterdam.
Staff:
Right at the Check-In process the staff was very helpful with different questions we had about the hotel and the city itself. They gave us some good recommendations what to do and where to go when we weren't sure about it. Because of them, we found some nice cool niche areas in Amsterdam we wouldn't had found otherwise! Shoutout to Apostolos, who helped a fellow Greek find some good spots in Amsterdam!
Also the baggage room service was very helpful as our return was a bit later than the Check-Out times and with our bags off our backs we could enjoy the last day in Amsterdam way better!
All in all it was a very pleasant stay for the short amount of time (Fri-Mon) as we got a wonderful room within a quiet district in Amsterdam where the public transport helped us getting to different areas quickly and the staff was very friendly and helpful throughout our entire stay.
July 24, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Georgia Papadopoulou,
Thank you so much for this incredibly detailed and thoughtful review! We're thrilled that XO Hotels Blue Square fulfilled all your wishes for your weekend getaway in Amsterdam.
Picture this: after a day exploring the city, you hop on the tram just minutes from the hotel, glide into Centraal in around 20 minutes, or decide to stay local and lounge at a nearby café. You pop into the shopping centre for groceries, grab a snack from the lobby vending machines if you're back late, and wake up in a spacious, quiet room with a spotless bathroom and a wonderful rainshower. That's exactly the kind of relaxed, well-connected stay our guests love in Amsterdam.
We're especially happy to hear that our team made a difference—from check-in tips and local recommendations (shoutout to Apostolos for helping you discover those cool niche spots!) to the baggage room service that let you enjoy your last day without worrying about your bags. Hundreds of guests choose XO Hotels for this combination of friendly staff, clean rooms, and excellent public transport connections.
Next time, book directly with us: you'll receive 10% off, city tax included in the price, and the first hour of late check-out free. Plus, you can reach our team directly by phone or email whenever you need anything.
We'd love to welcome you back for another weekend in Amsterdam—maybe with even more hidden gems to discover!
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Location location location
I recently stayed at XO Hotel City Center and unfortunately found that the overall experience didn’t meet expectations, despite a couple of positives.
The best part of the hotel is its excellent location — just a few blocks from the central train station and within easy walking distance to everything in central Amsterdam. The bed was also comfortable, which made the nights restful.
However, nearly every other aspect of the stay was disappointing:
Check-in was poorly coordinated. I arrived early and was told the staff would notify me once my room was ready, but no one ever followed up. Throughout my stay, customer service felt inattentive and unhelpful.
The room was not properly cleaned upon arrival. There was mold in the shower, the shower hose was rusty, and contact lenses were stuck to the bathroom wall. Bedding was stained — sheets, duvet, and pillowcases — and housekeeping repeatedly rehung dirty towels instead of replacing them. I had to ask multiple times for fresh bedding, and even then only the sheets were changed. Basic supplies like toilet paper and soap also had to be requested multiple times at the front desk.
The room itself was extremely small. The hallway floors creaked loudly, and the carpets throughout the hotel were stained and had an unpleasant smell. The bathroom mirror light didn’t work, and staff couldn’t locate anyone to replace the bulb before I checked out several days later.
The hotel WiFi was very weak, frequently dropped, and often showed error messages about channel conflicts. This made it unreliable for even simple use. Breakfast was also very basic, with powdered eggs, breakfast meats, cold cuts, and fruit — not particularly appealing for the price.
The hotel’s website lists American Express as an accepted payment method, but their payment system would not accept my Amex card, which was frustrating and misleading.
Overall, while the location and bed were definite positives, the combination of cleanliness issues, poor maintenance, weak WiFi, subpar breakfast, and lackluster customer service made this stay far below expectations. I hope the hotel addresses these issues for future guests.
July 31, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Derek Britt,
Thank you, Derek, for taking the time to share such detailed feedback. We are pleased that you appreciated our excellent central location and comfortable bed, but we are genuinely sorry that so many other aspects of your stay fell short of expectations.
The cleanliness and maintenance issues you describe, including the shower, bedding, towels and bathroom light, are certainly not the standard we aim to provide. If these issues had been reported during your stay, our team should have acted immediately to address them and improve your experience. The same applies to the Wi-Fi, room supplies and other practical concerns you encountered. We also regret that our communication regarding your early arrival did not meet your expectations.
Many guests choose XO Hotels City Centre for its central location, comfortable beds and friendly service, and we are committed to making that experience consistent. Your comments are valuable in highlighting where we need to improve.
For future stays, booking directly with XO Hotels gives you 10% discount, city tax included in the price, direct communication by phone or email, and the first hour of late check-out free of charge.
We hope future guests will experience the clean, comfortable and welcoming stay we strive to provide every day.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Everything positive!
We stayed there and everything was fine.
The location is a high point: very close to museumplein (nice green area) and also walkable untill the city center, and at the same time quiet, beautiful residential neighborhood, not inside the noisy crowded center.
There are some restaurants nearby, so u have it all there.
Room and bathroom very clean, helpful staff and the price was decent.
I do recommend!!
August 10, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Rafael Saraiva,
Thank you so much for your lovely recommendation! We’re very happy to hear that you enjoyed your stay and found both the room and bathroom clean, our staff helpful, and the price good value.
Our location is indeed one of the things many guests appreciate: you can enjoy the green surroundings of Museumplein and walk into the centre of Amsterdam, while returning to a quieter residential area at the end of the day. Having restaurants nearby makes it even easier to settle in and enjoy the neighbourhood.
At XO Hotels, we aim to combine exactly that convenience with clean, comfortable rooms and friendly, reliable service. It is wonderful to know that your experience matched what we strive to offer our guests.
For your next visit, booking directly with XO Hotels also gives you 10% discount, city tax included in the price, direct communication by phone or email, and the first hour of late check-out free of charge.
Thank you again for recommending us – we hope to see you back in Amsterdam soon! 😊
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
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Simple stays. Real comfort. XO Hotels.
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