XO HOTELS AMSTERDAM  Reviews 

Reply from XO HOTELS AMSTERDAM

2 days ago

Michel Perez,

Thank you for describing your stay in such detail. We are delighted that our friendly, helpful employees made a strong impression, and that you found the room spacious, clean and—most importantly—the bed exceptionally comfortable. Being within easy walking distance of Amsterdam Central also makes it convenient to start exploring the city without depending on public transport.

We appreciate your balanced comment about the first-floor room on a busy street. Evening and nightlife activity can naturally create more outside noise, and we understand why this was worth noting even though you personally slept well. Guests who are sensitive to street sounds are welcome to discuss their room preferences with our team before arrival; when availability allows, we are happy to consider the most suitable option.

A spacious, clean room, a comfortable bed and friendly service are core parts of the XO Hotels guest experience in Amsterdam. Our 24-hour reception team is available during every stay, and feedback such as yours helps us communicate room characteristics more clearly and improve the experience across our 10 hotels.

Guests who book directly through XO Hotels receive a 10% discount, city tax included, direct contact with the hotel and the first hour of late check-out free of charge. Direct contact also provides a convenient way to share practical preferences before arrival.

Thank you again for recognising both the strengths of your stay and the noticeable street noise. We hope to welcome you back for another comfortable visit, perhaps in a room better suited to a quieter night.

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.

Reply from XO HOTELS AMSTERDAM

2 days ago

Cheryl,

Thank you for sharing your experience. We are pleased that the convenient bus connection to Amsterdam city centre, and the nearby bus stop made your stay practical while you were out exploring all day.

It is also good to know that the quieter surroundings helped you sleep well at night. A 35-minute bus journey can offer a useful balance: straightforward access to the centre during the day, followed by a more peaceful environment when returning to the hotel. We are glad that the room provided enough space for your needs and that our friendly staff contributed positively to your stay.

This review highlights the practical strengths guests look for in an Amsterdam hotel: reliable public transport, everyday amenities nearby, a comfortable room for resting and welcoming service. At XO Hotels, our teams work across 10 Amsterdam locations to provide consistent, clean and comfortable accommodation with helpful support throughout the stay.

For future visits, guests who book directly via XO Hotels receive a 10% discount, city tax included, direct contact with the hotel and the first hour of late check-out free of charge. Reception is available 24 hours a day for assistance during the stay.

Thank you again for your kind words. We hope to welcome you back for another peaceful and convenient visit to Amsterdam.

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.

Reply from XO HOTELS AMSTERDAM

2 days ago

Annette Kux-Bergsch,

Thank you for sharing such a positive review of your stay at Hotel Van Gogh. We are especially pleased that the location near Amsterdam’s museums and tram station suited your plans, while the quiet nights helped you rest comfortably after exploring the city.

It is also great to hear that our friendly and helpful staff made a good impression and that being able to use the microwave in the restaurant was a useful extra during your stay. Small practical facilities can make a real difference, especially when guests are travelling for several days.

Hotel Van Gogh offers museum access, public transport connections and a peaceful base for discovering Amsterdam. Across XO Hotels, clean and comfortable rooms, helpful service and convenient locations are consistent priorities for our teams. We are glad that these elements came together well during your visit.

For future stays, guests who book directly through XO Hotels receive a 10% discount, city tax included, direct contact with the hotel and the first hour of late check-out free of charge. Our reception team is also available 24 hours a day, so guests can receive assistance throughout their stay.

Thank you again for recommending us with such enthusiasm. We hope to welcome you back for another quiet and comfortable visit to Amsterdam.

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.

Reply from XO HOTELS AMSTERDAM

2 days ago

OLIVIER CORNEAU,

Thank you for taking the time to describe your experience so clearly. We are sorry that the limited sound insulation between your room and the neighbouring room made you feel that conversations and other activity could be heard both ways. A lack of privacy is understandably uncomfortable, particularly when travelling as a group and staying for three nights.

We also understand your comment about the unusually long corridor. The layout of some XO Hotels buildings can mean that certain rooms are located farther along the corridor than guests expect, and we regret that this reduced your comfort rather than simply being a practical detail of the building.

Our aim is to provide clean, comfortable accommodation with a dependable experience, and your review shows where that experience fell short. If noise or privacy concerns are reported during the stay, our 24-hour reception team can assist immediately by assessing the situation and looking at the options available at that moment. We actively use guest feedback to identify recurring issues and improve operations across our 10 Amsterdam locations; your observations about sound transmission and room placement are therefore important to us.

For a future booking, guests who reserve directly through XO Hotels receive a 10% discount, city tax included, direct contact with the hotel and the first hour of late check-out free of charge.

Thank you again for your candid feedback. We regret that the room’s lack of privacy and the long corridor affected your stay.

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.

Reply from XO HOTELS AMSTERDAM

2 days ago

Alexandre Saunier,

Thank you for sharing your experience. We are pleased to hear that your two-night stay went smoothly and that the location made exploring Amsterdam easy and convenient. Being close to a SPAR, metro connections and a bus station gives guests practical access to everyday essentials as well as public transport across the city.

Your comment reflects what many guests value about staying with XO Hotels: a convenient Amsterdam location, comfortable accommodation and a reliable, straightforward stay. We are glad that everything worked well during your visit and that you experienced no issues. After a day of sightseeing, it is reassuring to know that shops and transport links are nearby, making it simple to return to the hotel or continue discovering the city.

XO Hotels has 10 hotels across Amsterdam, with reception teams available 24 hours a day to support guests throughout their stay. Consistency, cleanliness and good value for money remain important priorities across our locations.

For future stays, guests who book directly via XO Hotels receive a 10% discount, city tax included, direct contact with the hotel and the first hour of late check-out free of charge. We hope to welcome you back for another comfortable and convenient visit.

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.

Reply from XO HOTELS AMSTERDAM

2 days ago

Robert Dakalira,

Thank you for sharing your experience. We are pleased that you liked the hotel’s location and found the staff helpful, but we are sorry that the lift was out of service for most of your stay. Having to use the stairs repeatedly is a significant inconvenience, particularly when carrying luggage or returning after a long day in Amsterdam.

Lift availability is an important part of a comfortable hotel stay, and we understand why this affected your overall impression despite the positive location and service. When a lift problem is reported during a stay, our 24-hour reception should provide clear information and practical assistance wherever possible. We regret that this disruption affected your visit for so long, and we will share your feedback with the relevant maintenance and management teams.

XO Hotels aims to combine convenient Amsterdam locations, comfortable rooms and helpful staff across all 10 hotels. Reliable access to guest facilities is part of that expectation, so we take your comment seriously rather than treating the stairs as a minor inconvenience.

Guests who book directly through XO Hotels receive a 10% discount, city tax included, direct contact with the hotel and the first hour of late check-out free of charge. These are practical booking benefits and do not lessen the importance of keeping essential hotel facilities available.

Thank you again for recognising the location and staff while clearly explaining the impact of the lift being unavailable. We hope to welcome you back for a stay with the same positive service and fully functioning access throughout the building.

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.

Reply from XO HOTELS AMSTERDAM

2 days ago

Jesus Sanchez,

Thank you for sharing this balanced feedback. We are pleased that you found the hotel modern, quiet and pleasant, particularly on the eighth floor, and that the self-check-in and check-out process worked for you. A quiet room can make a real difference after a busy day in Amsterdam.

We are sorry, however, that the carpet had an unpleasant smell and that interactions with our staff felt rushed. Guests should not feel that they are being moved aside or hurried through a conversation. Self-service is intended to make arrival and departure efficient, not impersonal or dismissive, and our team should remain welcoming and available whenever assistance is needed.

Our reception is available 24 hours a day. If an odour or service concern is reported during the stay, the team can check the room or common area and address the matter as quickly as possible. We regret that the carpet condition affected your impression, and your comments will be shared with housekeeping, maintenance and reception management. Clean, comfortable rooms and respectful service are priorities across all 10 XO Hotels locations in Amsterdam.

Guests who book directly through XO Hotels receive a 10% discount, city tax included, direct contact with the hotel and the first hour of late check-out free of charge. Direct contact with the hotel should also make it easy to request assistance whenever needed.

Thank you again for recognising the hotel’s quietness and modern design while explaining the two issues that prevented a fully positive experience. We hope a future stay will feel just as calm and modern, but more welcoming and fresh throughout.

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.

Reply from XO HOTELS AMSTERDAM

2 days ago

YaYo Gakk,

Thank you for sharing such an honest assessment. We understand that the convenient location and budget-friendly price were useful, but that the room’s maintenance issues made the stay feel dated and clearly below the standard you would expect from a higher-end hotel.

Our reception is available 24 hours a day, and reporting an issue during the stay gives the team the opportunity to inspect the room and address what can be resolved immediately. We regret that the condition you encountered did not provide the level of comfort and care we aim to offer.

At XO Hotels, our 10 locations in Amsterdam serve guests looking for convenient access to the city, comfortable accommodation and value for money rather than a luxury-hotel experience. That positioning does not remove our responsibility to keep rooms functional, clean and properly maintained. Your comments will be shared with the relevant management and maintenance teams as input for prioritising room updates and ongoing upkeep.

We are pleased that the location worked well for you, but we understand that it could not outweigh the maintenance concerns. Guests who book directly through XO Hotels receive a 10% discount, city tax included, direct contact with the hotel and the first hour of late check-out free of charge. These are practical booking benefits, not a substitute for a room that is in good working order.

Thank you again for recognising the value aspect while being clear about where the hotel fell short. We are sorry that the stay felt merely acceptable and hope our future improvements will better meet the expectations of guests choosing us for an affordable Amsterdam visit.

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.

Reply from XO HOTELS AMSTERDAM

2 days ago

Miki,

Thank you for your positive review. We are pleased that you enjoyed the hotel and found its location convenient, with metro, tram and bus connections nearby. Having several public-transport options makes it easier to reach Amsterdam’s centre and explore the city without relying on a car.

A well-connected location gives guests flexibility: you can spend the day visiting attractions, return easily after dinner and settle into a comfortable room without a complicated journey. Convenient access to public transport is a practical feature of several XO Hotels locations in Amsterdam, and our reception is available 24 hours a day for travel information and assistance.

We are glad that the hotel’s position worked well for your visit. Across our 10 Amsterdam hotels, we aim to combine comfortable accommodation, practical locations and helpful service so guests can choose a base that suits their plans.

Guests who book directly through XO Hotels receive a 10% discount, city tax included, direct contact with the hotel and the first hour of late check-out free of charge. These benefits are shared as practical information for guests planning a future stay.

Thank you again for highlighting the hotel and its connections by metro, tram and bus. We hope to welcome you back for another easy and comfortable visit to Amsterdam.

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.

Reply from XO HOTELS AMSTERDAM

2 days ago

Mujeeb Sadat,

Thank you for your kind review. We are pleased that you enjoyed the hotel and found the reception team so friendly and helpful. A warm welcome and approachable assistance can make arrival easier and set the right tone for a stay in Amsterdam.

At XO Hotels, friendly service is an important part of the experience we aim to provide across our 10 hotels in Amsterdam. Our reception teams are available 24 hours a day, so guests can receive practical help and information whenever needed, from check-in through departure.

We hope you enjoyed returning to a comfortable room after exploring the city. Clean accommodation, helpful staff and reliable service are priorities for our teams, and we are glad these qualities made a positive impression on you.

Guests who book directly through XO Hotels receive a 10% discount, city tax included, direct contact with the hotel and the first hour of late check-out free of charge. These are practical benefits for guests planning a future stay.

Thank you again for recognising our reception team. We hope to welcome you back to Amsterdam for another pleasant and comfortable visit.

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.

Reply from XO HOTELS AMSTERDAM

2 days ago

lamine guettala,

Thank you for this wonderful review of XO Hotels Infinity. We are delighted that you enjoyed the location, with public transport nearby, as well as the clean and comfortable room. Having several transport options close to the hotel makes it easy to explore Amsterdam and return without unnecessary travel complications.

Your special recognition of the entire reception team means a great deal. Hearing that every member of the team was kind, welcoming, friendly and willing to help is a particularly meaningful compliment, and we will share your well-deserved 10/10 with them. Consistent, respectful service from the whole team is exactly what we aim to provide, not just through one individual interaction.

We are also very pleased that your stay at XO Hotels Infinity was enjoyable enough for you to plan a return visit. A clean, comfortable room, convenient public-transport access and a reception team available 24 hours a day give guests a dependable base for discovering Amsterdam at their own pace.

Guests who book directly through XO Hotels receive a 10% discount, city tax included, direct contact with the hotel and the first hour of late check-out free of charge. These practical benefits are available when arranging a future stay directly with us.

Thank you again for your generous words and for choosing XO Hotels Infinity. We look forward to welcoming you back to Amsterdam and providing the same warm, professional service on your next visit.

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.

Reply from XO HOTELS AMSTERDAM

2 days ago

Lilian Laszlo,

Thank you for sharing such a warm review. We are delighted to hear that your stay was quiet, comfortable, relaxing and enjoyable enough to make you reluctant to return home. It is wonderful to know that the hotel provided exactly the restful break you needed.

A peaceful room and a comfortable bed can make all the difference after a day exploring Amsterdam. We aim to create that feeling across all 10 XO Hotels locations, with clean and comfortable rooms, helpful teams and reception available 24 hours a day whenever guests need assistance.

Your words capture the kind of stay we hope to provide: a calm place to switch off, sleep well and enjoy the city at your own pace. We are especially pleased that the overall atmosphere allowed you to relax fully rather than feel rushed or disturbed.

Guests who book directly through XO Hotels receive a 10% discount, city tax included, direct contact with the hotel and the first hour of late check-out free of charge. These practical benefits can make planning a future stay even more convenient.

Thank you again for choosing XO Hotels and for letting us know that your visit gave you the quiet and comfortable experience you needed. We hope to welcome you back to Amsterdam for another relaxing stay.

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.

Reply from XO HOTELS AMSTERDAM

5 days ago

Mr Gallagher,

Thank you for returning to stay with us and for sharing another positive review. It is wonderful to hear that the location, the spacious room, the well-designed bathroom and especially the great shower all contributed to another enjoyable visit. We are also pleased that the lady at reception made a particularly friendly impression and that extending your stay was handled smoothly.

Plans can change during a trip, so we understand how valuable it is when a hotel team responds flexibly and makes an extension feel straightforward. Your comment that housekeeping visited every day is also appreciated; consistent room servicing helps guests feel settled, especially during a longer stay. After exploring Amsterdam, it is good to return to a sufficiently spacious room and enjoy a refreshing shower before heading out again.

At XO Hotels, our aim is to provide clean, comfortable accommodation, friendly assistance and dependable daily service across all 10 hotels in Amsterdam. Reception is available 24 hours a day, and our teams are there to help with practical requests during the stay, including changes to arrangements whenever availability allows.

Guests who book directly through XO Hotels receive a 10% discount, city tax included, direct contact with the hotel and the first hour of late check-out free of charge. These benefits are designed to make planning and managing a stay more convenient.

Thank you again for choosing us for another visit and for recognising the flexibility of our team, the room comfort and the daily housekeeping service. We hope to welcome you back to Amsterdam for another relaxed and comfortable stay.

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.

Reply from XO HOTELS AMSTERDAM

5 days ago

Mireille Patiwael,

Thank you for your warm review. We are pleased that you enjoyed the comfortable beds, spacious and clean room, friendly reception and excellent breakfast. These are the details that help guests settle in easily and start the day feeling rested, whether they are visiting Amsterdam for business, sightseeing or an event.

A clean, spacious room and a comfortable bed provide a reliable place to return to after exploring the city, while a good breakfast makes the morning easier. At XO Hotels, we aim to offer this practical combination across all 10 hotels in Amsterdam, supported by friendly teams and a 24-hour reception for guests who need assistance at any time.

We are especially glad that both the room and breakfast made a strong impression. Guest feedback is actively used to maintain the standards that matter most during a stay: clean accommodation, restful beds, helpful service and a dependable start to the day.

Guests who book directly through XO Hotels receive a 10% discount, city tax included, direct contact with the hotel and the first hour of late check-out free of charge. These benefits are provided as practical information when planning a stay.

Thank you again for recognising our rooms, breakfast and reception team. We hope to welcome you back for another comfortable stay in Amsterdam.

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.

Reply from XO HOTELS AMSTERDAM

5 days ago

Derek Campbell,

Thank you for your excellent feedback. We are pleased that XO Hotels provided a clean, well-equipped room and a convenient base for your overnight stay. Having easy access to Amsterdam’s city centre, together with cafés and restaurants nearby, makes it simple to enjoy the city without spending too much time travelling.

Your review captures the practical experience many guests look for: a comfortable room to return to, useful facilities and a location that works for both sightseeing and dining. After an evening nearby, it is good to be able to settle into a clean room and rest before continuing your journey the next day.

XO Hotels has 10 hotels in Amsterdam, and convenient locations with access to public transport are a consistent part of our offer. Our reception teams are available 24 hours a day, while our housekeeping teams prepare rooms so guests can arrive, unpack and relax with minimal fuss.

Guests who book directly via XO Hotels receive a 10% discount, city tax included, direct contact with the hotel and the first hour of late check-out free of charge. These are practical benefits for guests who want a straightforward booking and a comfortable stay.

Thank you again for saying that the hotel “ticked all the boxes.” We are glad the room, equipment and location matched what you needed for your visit to Amsterdam.

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.

Reply from XO HOTELS AMSTERDAM

5 days ago

Dallas,

Thank you for sharing such a clear and balanced review. We are pleased that you found our staff helpful, the rooms clean and pleasant, the breakfast good, and the tram connection convenient for travelling around Amsterdam. After a day in the city, returning to a tidy room with easy public-transport access should make the evening more comfortable.

We are particularly sorry that the room remained too warm throughout all four nights. You reported the issue to our office every day, so it is understandable that you were disappointed when the temperature did not improve. A room that is warm enough to affect sleep is not a minor inconvenience, especially when the concern has been raised repeatedly. We should have followed up more effectively and ensured that the technical situation was properly investigated rather than allowing the same problem to continue for your entire stay.

Our reception team is available 24 hours a day, and direct reporting during the stay should lead to prompt assistance, such as checking the room controls, assessing the ventilation or air-conditioning system, and identifying a practical solution where possible. Your experience shows that acknowledging a complaint is not enough; the issue must also be tracked through to resolution. We will share this feedback with the relevant hotel and maintenance teams as part of our ongoing review of room temperature and follow-up procedures.

Clean rooms, helpful staff, comfortable accommodation and reliable service are core priorities at all 10 XO Hotels locations in Amsterdam. Breakfast is available for guests who value the convenience, although we understand that €20 per person may feel expensive depending on individual expectations and alternatives nearby.

Guests who book directly through XO Hotels receive a 10% discount, city tax included, direct contact with the hotel and the first hour of late check-out free of charge. Thank you again for recognising the positive parts of your stay while explaining why the unresolved temperature problem prevented a five-star rating.

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.

Reply from XO HOTELS AMSTERDAM

5 days ago

Caroline Kasstan,

Thank you for such a thoughtful and balanced review. We are pleased that the tram connection, spacious and comfortable room, very good breakfast selection and friendly, helpful staff all contributed positively to your stay. Having fruit, cereals and a cooked breakfast available gives guests a good choice before heading out to explore Amsterdam.

We also understand your disappointment that the hotel does not have a bar. After a long day of walking through the city, being able to sit down for a nightcap can be a meaningful part of the evening, and a vending machine does not offer the same atmosphere or personal service. Your comment about having to use it for coffee and soft drinks is equally understandable; we recognise that convenience is not the same as hospitality.

Our locations have different facilities, and this hotel focuses on comfortable rooms, breakfast and convenient access to Amsterdam’s tram network rather than operating a bar. Reception is available 24 hours a day, so our team can still assist with practical questions and local suggestions when guests return from exploring the city. We will share your feedback about evening drinks and coffee availability with the relevant team as part of our ongoing review of the guest experience.

A well-connected location, comfortable accommodation, a substantial breakfast and helpful staff are important parts of the reliable stay XO Hotels aims to provide across its 10 hotels in Amsterdam. We are glad these strengths came through clearly, even though the lack of a bar prevented the experience from being complete for you.

Guests who book directly through XO Hotels receive a 10% discount, city tax included, direct contact with the hotel and the first hour of late check-out free of charge. Thank you again for explaining both what worked well and what would have made your evenings more relaxing.

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.