The hotel is good and the beds are very comfortable. Breakfast is quite good and offers a nice variety. However, the hotel would be absolutely perfect if they provided room slippers, a laundry bag,... See more
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Molenwerf 1, 1014 AG , Amsterdam, Netherlands
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The hotel is new and rooms are comfortable. I had several reservations in the hotel. They have tea and coffee in the rooms. The bathrooms are very large and showers are great.
At one occasion of my stay, I found the bed linen dirty and they changed it after informing reception.
The downsides of then hotel are;
1. A little bit remote location. No groceries nearby.
2. The only option to travel city center is Metro (no trams or busses nearby)
3. They never make check in before 15:00. It is really weird and i paid on one occasion for early check in because i needed a shower.
This is the only hotel that I have seen such a strict check in time policy. Why they can not check in at a reasonable time?
4. They should remove the orange color pillows and the runner put on the beds. I hate them in any hotel because they are not hygienic touching the pillow and bed linen. I think many people put them on the floor in the rooms when they first enter the room.
Had a great stay for the second time! Fantastic room with wonderful views. Perfectly clean, friendly and pleasant. Very fair parking fee of €25 per day for protected covered parking. We‘ll be back!
I rarely leave 1-star reviews, but this experience completely ruined my stay.
When I checked in, I specifically asked the receptionist whether I could charge my electric vehicle using a regular power outlet. I was told that if there was an available outlet, I was allowed to use it. Based on that information, I connected my car using the original Mercedes-Benz charger supplied with the vehicle.
At around 4:00 a.m., another employee decided to unplug my charger without contacting me first. This immediately caused an error in my brand-new Mercedes, triggering an alert on my phone and forcing me to wake up and go outside in the middle of the night to check whether something had happened to my newly purchased car.
To put this into perspective, I had been awake for more than 36 hours. I booked this hotel specifically to get a proper night’s sleep before continuing my journey. I also paid €25 for parking because I wanted my newly purchased vehicle to be safe and untouched. Instead, a hotel employee took it upon himself to interfere with a guest’s private property in the middle of the night, completely ruining the only reason I had booked this hotel: to rest and to keep my car safe.
The explanation later given by both the employee and the manager was that it was a “safety concern.” This makes no sense. I was using the original Mercedes-Benz portable charger, designed by the manufacturer for use with standard household outlets, drawing only about 1.7 kW, which is perfectly suitable for a regular electrical socket.
Even if there had been a misunderstanding or a change in hotel policy, the appropriate course of action would have been to wait until the morning, contact me, or at the very least call my room before touching my property. Unplugging a guest’s vehicle at 4:00 a.m. without permission is completely unacceptable.
At the very least, the hotel should refund both the room and the parking fee. They failed to provide the two things I paid for: a good night’s rest and a safe place for my car.
I cannot recommend this hotel based on how this situation was handled.
I strongly advise against staying at XO Hotels City Centre (Beursstraat 11-19, Amsterdam). Our stay was hands down one of the worst hotel experiences we have ever had.
From the moment we walked into the room, it was filthy:
• Short beard hairs left in the bathroom sink
• Blood stains on the bedsheets
• Dirty pillows with hairs on them
• Uncleaned, smudged windows
• A completely clogged shower drain
We immediately went to reception to complain. Since no other room was available, they promised to send housekeeping right away. When we returned at night, NOTHING had been fixed, except the shower drain was slightly better, but the maintenance person left dirty boot marks all over the floor without cleaning up after themselves!
When I reported this to the night receptionist, he indifferently said he couldn't do anything and claimed he would "inform his colleagues" without even asking for my room number!
Zero hygiene standards, zero customer care, and complete disrespect for guests. Save your money and stay anywhere else!
The bathroom exhaust fan was mouldy, and the door doesn’t stay open so it gets very moist.
There is a clock outside that chimes constantly until 10pm and the windows don’t seal the noise, light comes through the sides of the curtains as they aren’t against the window. No fridge, holes in the towels and one was dirty. Extra charge to get room early even if it’s available. Good location but otherwise likely would not stay here again
Amazing location and amazing price!
Very clean hotel, the room was impeccable, I would only change the pillows cause they were quite flat. I would go back to this hotel in a heartbeat!!
And the fact they have a free storage room for your check in and check out day is just the cherry on top!
We absolutely loved our stay at XO Park West. We had a family room for me, my son, and my parents, and the room was very well appointed with plenty of space and a big window. The aircon and TV worked perfectly and the bathroom was big with clean towels every day. The location was perfect to both get from the airport (10 mins directly from airport plus ten min walk from Sloterdijk station). The tram stop for the 19 tram is right outside the hotel and only 20 mins into the centre. We bought a three day pass for the tram for about 20 Euros each. We walked through the park to Anne Frank’s house one day, which took about an hour. The staff were lovely, the coffee machine in the room made lovely coffee and it was good that there was a small fridge. We stocked up on cold beer from Lidl, 5 mins walk away. The restaurant Casa de Michel is a 5 min walk away and offers loads of variety - and very delicious pizza, pasta and grilled meat and fish and salads. We went there most evenings as so handy and delicious. All in all we would highly recommend this hotel!!!!

Reply from XO HOTELS AMSTERDAM
The staff was very kind and very helpful. Location is good you have tram in front of the hotel and a bus stop 10 min by walk to go to city center .

Reply from XO HOTELS AMSTERDAM
The hotel is good and the beds are very comfortable. Breakfast is quite good and offers a nice variety. However, the hotel would be absolutely perfect if they provided room slippers, a laundry bag, and bathroom toiletries.
The location is convenient as it is close to the metro station. There are also plenty of parking spaces available, but you have to pay for them.
On the downside, the reception staff were not very welcoming or helpful. They gave short answers and only shared the absolute minimum information required.

Reply from XO HOTELS AMSTERDAM
Lovely location close to the tram stop close to the centre. There was no air-conditioning for 2 out of the 3 nights we were there. Lovely staff.

Reply from XO HOTELS AMSTERDAM
Great for events, if they are at stadium.
Very good, also, to visit Amsterdam. The train is at 5 min.
The room was clean, large, comfortable.
The breakfast - very good.

Reply from XO HOTELS AMSTERDAM
Rooms were not really clean. They managed to leave dirty cups even after cleaning the room. Another day they just took all towels.
Reception staff was nice and helpful and air condition was working great.

Reply from XO HOTELS AMSTERDAM
The location was great, very close to a tram/bus station, made it extremely easy to got all the venues we were interested in visiting. Easy to get to by rental car, too. Very quiet, check in staff was extremely helpful and accommodating. Room was clean and very well lite, bed was comfortable. The bathroom was very clean and very nice also. The breakfast was very good, The food was fresh and the platters were always filled. We enjoyed both the hot and cold food. Great coffee machine and very clean area. Front desk staff seemed to always enjoy and ask about your day and what you did. A very enjoyable visit for 4 days. Would gladly tell others of our experience.

Reply from XO HOTELS AMSTERDAM
The staff was exceptionally helpful. Honestly everything was great. Breakfast Location Room presentation. The one thing that would have been nice is ay least a stack of 3 drawers. The closet was not enough for 2.

Reply from XO HOTELS AMSTERDAM
We stayed at the hotel for 4 days and 3 nights from July 15–18, 2026.Overall, the experience was good, but the breakfast service was disappointing. The staff member in charge of breakfast was video chatting with her family while she was working, which did not seem very professional. She also did not come across as very friendly or welcoming. I think the staff should be more attentive and professional when interacting with hotel guests.

Reply from XO HOTELS AMSTERDAM
For years we have now booked this hotel when traveling to Amsterdam.
Large group of us, around 8 rooms booked from us.
The quality of this hotel declines year to year, broken sinks, showers or other stuff is not fixed from year to year.
This was definitely our last stay. Shower was broken, the room was dirty. We had blood stains on our pillows when we arrived, that the cleaning crew did not change, needed to ask them directly afterwards for it.
Restaurant declined a lot aswell. The breakfast was once a highlight, now can't be recommended at all.
Not enough key cards were available when we checked in, complaints to the staff were not really taken seriously.
We'll be back in Amstersam next year, but none of us will ever book this hotel again. Sad to see a once good place decline and be neglected

Reply from XO HOTELS AMSTERDAM
The housekeeping service was extremely poor. We stayed for four nights, and the bed sheets were never changed. The cups we used on the first day were never replaced or properly cleaned, they were simply turned around as if they hadn’t been used. The same happened with the teaspoons.
The bathroom was never properly cleaned during our stay. On our last day, we returned to the room and found the toilet seat stained with feces, even though we had left it clean that morning. I went to the reception to complain, but since the housekeeping staff had already left for the day, we were simply told to deal with it ourselves.
The room was also very dusty, the carpet was never vacuumed during our entire stay, and the tissue box was never refilled.
Between the terrible housekeeping and the reception staff acting as if the issue was not their responsibility, I would not recommend this hotel to anyone.

Reply from XO HOTELS AMSTERDAM
Best stay I had for quite a while! Very clean room, everything worked, nice employees. Clear recommendation.

Reply from XO HOTELS AMSTERDAM
Good hotel. Great staffs. Access to the city is very easy. Quiet environment.

Reply from XO HOTELS AMSTERDAM
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