XO HOTELS AMSTERDAM  Reviews 

9,766
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 1,308 reviews, reviewers had a great experience with this company. Customers frequently mention that the hotel location is exceptionally convenient, with tram and train stations right outside for easy travel. Guests also warmly praise the hotel staff, describing them as very friendly, polite, and always ready to help visitors find their way around the town. However, some people mentioned that cleanliness occasionally fell short of expectations, pointing out issues like dirty rooms or unwashed bathroom floors. A few guests also noted that certain room amenities, such as outdated furniture, missing items, or broken fixtures, required better maintenance during their stay.

What people talk about most

Location

Customers consistently note positive experiences with location, highlighting fantastic transport links and... See more

Quality

Customers had ambiguous experiences with quality, reflecting highly inconsistent stays. While many reviewers... See more

Facilities

Reviewers highlight ambiguous aspects of facilities, with many praising the spacious rooms, comfortable beds,... See more

Staff

People report positive experiences with staff, highlighting that team members are consistently polite,... See more

Service

Clients share ambiguous opinions on service, reflecting a mix of satisfaction and frustration. Many reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The hotel is good and the beds are very comfortable. Breakfast is quite good and offers a nice variety. However, the hotel would be absolutely perfect if they provided room slippers, a laundry bag,... See more

Company replied

Rated 4 out of 5 stars

We only stayed here for a day as we needed a place to crash following an all-nighter, so I can't really talk about the facilities. I can talk about the very friendly staff, and the hotel being right n... See more

Company replied

Rated 4 out of 5 stars

The best thing about this hotel is the location, near the museums and a tram stop. It is also in a quiet neighborhood. The bedroom was really nice, The bathroom had a large shower which we liked. Alto... See more

Company replied

Rated 4 out of 5 stars

A very pleasant experience. The hotel room (3 people) was adequately spaced and the room and bathroom were very clean. The only exception being the sheet on the duvet which had a stain and which wasn’... See more

Company replied


Company details

  1. Hotel

About XO HOTELS AMSTERDAM

Written by the company

XO Hotels Amsterdam 🛏️

🇳🇱 Boek bij ons en krijg 10% korting ✓ Directe bevestiging ✓ Geen boekingskosten ✓ Exclusieve extra's bij boeking op XO Hotels

🇬🇧 Book with us and get 10% discount ✓ Instant confirmation ✓ No booking fee ✓ Exclusive extras when booking on XO Hotels

🇩🇪 Buchen Sie bei uns und erhalten Sie 10% Rabatt ✓ Sofortige Bestätigung ✓ Keine Buchungsgebühr ✓ Exklusive Extras bei Buchung auf XO Hotels

🇫🇷 Réservez avec nous et bénéficiez de 10% de réduction ✓ Confirmation instantanée ✓ Pas de frais de réservation ✓ Extras exclusifs lors de la réservation sur XO Hotels

🇮🇹 Prenota con noi e ottiene il 10% di sconto ✓ Conferma immediata ✓ Nessuna tassa di prenotazione ✓ Extra esclusivi quando si prenota su XO Hotels

🇪🇸 Reserva con nosotros y obtén un 10% de descuento ✓ Confirmación instantánea ✓ Sin gastos de reserva ✓ Extras exclusivos al reservar en XO Hotels

Contact info

4.1

Great

TrustScore 4 out of 5

10K reviews

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Replied to 98% of negative reviews

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4.1

All reviews

(9,766)

2,177 reviews in the last 12 months

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Rated 5 out of 5 stars

Xo hotels blue square is 10/10

We stayed at Xo hotels blue square and it was really nice. We could keep our luggage in the luggage locker for free until check in which helped us a lot. Check in was smooth and the room service was great. The location was also good for us as it’s one tram journey away from central Amsterdam. The location is near halal food places and markets that were cheaper than central Amsterdam. I would definitely stay here again.

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

The location is perfect

The location is perfect, close to the center and still in quiet, safe area. We stayed at Van Gogh hotel. So many good connections with tram and area is also walkable… rooms are clean and you have everything that you need. If we come back to Amsterdam we’ll stay there.

August 25, 2026
Unprompted review
Rated 4 out of 5 stars

Pricey but good.

Really Good room and quite spacious and clean.

Could be improved on below
1. A lock on bathroom door
2. Room is vacuumed or cleaned daily.

August 25, 2026
Unprompted review
Rated 4 out of 5 stars

Lovely hotel

Lovely hotel, staff really friendly & helpful, rooms clean & well proportioned, plenty of space. The transport links from here into central Amsterdam are fantastic. Bus right outside 40 min ride, tram 10 min walk away 25min ride (tram#2 such a great route, so much to see, goes straight through museum,theatre & shopping districts. Not much to see or do around the hotel area so this is its only negative.

August 28, 2026
Unprompted review
Rated 1 out of 5 stars

Would not recommend to anybody

After arriving at the hotel and checking in, we went to our room which seemed okay at first. However, when we opened the bathroom door, there was a very strong smell of faeces, and there was visible pieces of faeces sitting around the shower drain. Naturally, we decided to go down to reception to ask for another room. The reception staff told us they were doing a test which meant that the drains were being cleaned out and some came up the drains- but they knew we were checking in, so if this was the case, they should’ve made sure the room was clean. When we complained, they said there was no other room available and they would get it cleaned- we asked again if we could have any other room, and they then were able to give us another room.
The new room was slightly better in that it was cleaner and slightly bigger, but there was still hairs on the bed, dirt on the table and dirt in the bathroom.

Overall, a disappointing stay- rated 3 stars but would not say it even matches this, would not recommend to anybody.

August 26, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely disappointing.

Absolutely disappointing.

We were first given a room beside a very loud fan. When we asked to move, we were told there were no rooms available, but after we complained, another room suddenly became available.

The new room was no better – the bed sheets had clearly not been cleaned and were covered in hairs. As compensation, we were offered free breakfast, but it was cold, and both the coffee and hot chocolate machines were broken.

To make matters worse, the staff were unhelpful and even laughed while we were making our complaint. Overall, a very disappointing stay with poor cleanliness, poor customer service, and unacceptable standards.

August 27, 2026
Unprompted review
Rated 3 out of 5 stars

Basic room but great location

Small room, but clean and comfortable. Excellent location close to musuems and concert hall. I didn't opt for breakfast as there were plenty of other places nearby to eat more cheaply, €20 seemed a bit steep for what was offered. Bedroom facilities were basic but perfectly fine and shower unit was excellent. Regarding staff at reception, two of the team could not have been more helpful or more friendly. Sadly, a third staff member at reception was very rude to me when I made the error of leaving my room key in the bedroom, a simple mistake to make, and was very unpleasant to me, unnecessarily so, as I had been very polite to him. A very bad experience and while it was only one member of staff, I don't think I'll be staying in this hotel again, unfortunately.

August 24, 2026
Unprompted review
Rated 5 out of 5 stars

Good location near to the public…

Good location near to the public transport

August 22, 2026
Unprompted review
XO HOTELS AMSTERDAM  logo

Reply from XO HOTELS AMSTERDAM

Barni,

Thank you for your feedback. We’re glad you found the location good and near to public transport, which makes it easy to reach the city center and main attractions from XO Hotels in Amsterdam.

Across our 10 hotels, we focus on clean rooms, comfortable beds and reliable value so guests have a convenient base for exploring the city. For future stays, booking directly via xohotels.com includes benefits such as 10% discount, city tax included, direct contact with the hotel, and the first hour of late check-out free of charge.

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.

Rated 3 out of 5 stars

Below average hotel

Okay hotel, but only book it because of a good Price and dont expect anything like 4 star standards. Also avoid the breakfast, probably the worst i ever had, the eggs were literally uneatable, the bread and cheese was hard and dry, probably been lying there since the day before.

August 21, 2026
Unprompted review
XO HOTELS AMSTERDAM  logo

Reply from XO HOTELS AMSTERDAM

Sune,

Thank you for your honest feedback. We appreciate you choosing XO Hotels and are sorry to hear that the breakfast did not meet your expectations — especially the eggs, bread and cheese, which should be fresh and enjoyable each morning.

Our teams work across all 10 XO Hotels in Amsterdam to maintain clean rooms, comfortable beds and reliable value, and we take comments about breakfast quality seriously as part of our ongoing improvements. If issues like this are reported during the stay, our 24/7 reception can address them immediately, for example by refreshing items or speaking with the kitchen team.

For future stays, booking directly via xohotels.com includes benefits such as 10% discount, city tax included, direct contact with the hotel, and the first hour of late check-out free of charge.

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.

Rated 5 out of 5 stars

A veryGreat stay, good value for money pleasant stay at this hotel

A very pleasant stay at this hotel. The rooms are clean and comfortable, with nice attention to detail. The location isn't super central, but the hotel is easily reachable by public transport, so getting to the city center and main attractions wasn't a problem at all. Friendly and helpful staff. Overall a positive experience, recommended for those looking for a quiet stay without giving up convenient connections.

August 21, 2026
Unprompted review
XO HOTELS AMSTERDAM  logo

Reply from XO HOTELS AMSTERDAM

Rosanna,

Thank you for sharing your experience. We’re glad to hear that your stay was very pleasant, with clean and comfortable rooms, nice attention to detail, and friendly, helpful staff — exactly the kind of experience we aim to deliver across our 10 XO Hotels in Amsterdam.

While the location isn’t super central, the easy access by public transport means guests can reach the city center and main attractions without trouble, which suits many travelers looking for a quieter stay with convenient connections. Our teams work consistently to keep rooms tidy, beds comfortable and service reliable over time.

For future stays, booking directly via xohotels.com includes benefits such as 10% discount, city tax included, direct contact with the hotel, and the first hour of late check-out free of charge.

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.

Rated 2 out of 5 stars

room on the ground floor

room on the ground floor, very poor sound insulation with a lot noise nuisance. If it wasn't the noise from the room above, where every step sounds like an dancing elephant, it was the loud talking staff right next to the door.

August 22, 2026
Unprompted review
XO HOTELS AMSTERDAM  logo

Reply from XO HOTELS AMSTERDAM

Rinus,

Thank you for sharing your experience. We’re sorry to hear that noise from the room above and from staff talking near your ground-floor door significantly affected your stay — that is not the quiet, restful environment we aim to provide at XO Hotels in Amsterdam.

Our reception team is available 24/7 and can address noise issues immediately when reported during the stay, for example by speaking with neighboring guests or checking staffing areas near rooms. Across our 10 locations, we work continuously on insulation, room allocation and staff routines to keep rooms as calm and comfortable as possible.

For future stays, booking directly via xohotels.com includes benefits such as 10% discount, city tax included, direct contact with the hotel, and the first hour of late check-out free of charge.

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.

Rated 4 out of 5 stars

Decent Hotel

It is generally a decent hotel for the location and room space.
It’s quite clean and comfortable to stay and the breakfast was pretty good.

August 21, 2026
Unprompted review
XO HOTELS AMSTERDAM  logo

Reply from XO HOTELS AMSTERDAM

MikeByBike,

Thank you for sharing your experience. It’s great to hear that you found the hotel decent for the location, with clean and comfortable rooms and a pretty good breakfast — exactly the kind of stay we aim to deliver across our 10 XO Hotels in Amsterdam.

Our teams work consistently on keeping rooms tidy, beds comfortable, and breakfast varied so guests can start the day well before exploring the city. Many visitors choose XO Hotels because this combination of comfort, location and value fits how they travel.

For future stays, booking directly via xohotels.com includes benefits such as 10% discount, city tax included, direct contact with the hotel, and the first hour of late check-out free of charge.

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.

Rated 4 out of 5 stars

Good hostel with a great staff

we stayed in this hostel for 3 nights, arrived and checked independently, if there are problems there is a possibility to do it together with the staff. the room was a quadruple, very large and comfortable there was the coffee machine with coffee capsules and tea bags , a large wardrobe, a small fridge, the safe,A medium-sized TV and 4 chairs. the beds really comfortable with availability of duvets to cover. the very large bathroom with shower with shampoo contidioner and shower foam a large sink there was also available hairdryer. there were 2 towels each. We had a great time!

August 20, 2026
Unprompted review
XO HOTELS AMSTERDAM  logo

Reply from XO HOTELS AMSTERDAM

Emiliana,

Thank you for sharing such a detailed review and for telling us what made your three-night stay enjoyable. It is especially nice to hear that you found the quadruple room spacious and comfortable, and that you appreciated the practical details such as the coffee machine with capsules and tea, small fridge, safe, large wardrobe and the four chairs. Most importantly, we are happy that the comfortable beds and well-equipped bathroom helped make your stay a pleasant one.

It sounds like you had a relaxed stay from arrival onwards, with the option to involve our team whenever assistance is needed. Our reception teams are available 24 hours a day, so guests can always ask for help during their stay.

At XO Hotels, comfortable rooms, practical facilities and friendly service are part of what we aim to provide consistently across our 10 hotels in Amsterdam. We want guests to have exactly what you describe: a comfortable place to return to after a day in the city, with the essentials already taken care of.

For a future stay, guests who book directly through XO Hotels receive 10% discount, city tax included, direct contact with the hotel and the first hour of late check-out free of charge.

Thank you again for choosing us, and we hope to welcome you back for another comfortable stay in Amsterdam.

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels
#amsterdam #bookdirect #comfortable #friendly #clean #valueformoney
#hospitality
Simple stays. Real comfort. XO Hotels.

Rated 5 out of 5 stars

Great Value During F1 Weekend

We only stayed at this hotel for sleeping during the F1 weekend, but it was exactly what we needed. The beds were comfortable, the rooms were clean, and everything you need was available in the room. The staff were super friendly and welcoming. The hotel is also conveniently located, with the train station only about a 10-minute walk away. Considering it was Amsterdam during the Formula 1 weekend, the price was more than reasonable compared to other hotels. We had a very pleasant stay and would definitely recommend it.

August 21, 2026
Unprompted review
XO HOTELS AMSTERDAM  logo

Reply from XO HOTELS AMSTERDAM

Anita Aika,

Thank you for sharing your experience — it’s great to hear that your stay during the Formula 1 weekend met your needs so well. Comfortable beds, clean rooms, and friendly staff are exactly what we aim to deliver across all XO Hotels locations in Amsterdam, especially when the city is at its busiest.

Our teams work hard to ensure every guest has a reliable, restful base to explore from, whether you’re here for racing, sightseeing, or business. Being just a 10-minute walk from Amsterdam Central Station is one of the many conveniences our guests appreciate, and we’re glad it made your trip smoother.

We’re happy you found the value fair even during such a high-demand weekend — that balance of comfort, location, and price is something many guests choose XO Hotels for.

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.

Rated 5 out of 5 stars

Great moment in Amsterdam and in the XO…

Great moment in Amsterdam and in the XO Hotel with our family and friends. Very clean and well located for our stay. Personnal is very pleasant and serviable. We recommand you this place for a trip between friends or family ;)

August 20, 2026
Unprompted review
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Reply from XO HOTELS AMSTERDAM

Sam,

Thank you for your warm recommendation! We are delighted to hear that you shared a great Amsterdam experience with family and friends at XO Hotels. A clean, well-located hotel and a pleasant, helpful team create the perfect setting for enjoying the city together.

Many guests appreciate arriving after a day of sightseeing to find a comfortable room and a welcoming atmosphere, with public transport nearby for exploring Amsterdam easily. Whether travelling with friends or family, our team works hard to provide a consistent and reliable stay for everyone.

When booking directly, you receive 10% discount, the city tax is included in the price, and you can communicate directly with us by phone or email. We hope to welcome your group back soon for more memorable moments—hopefully with even more friends next time!

Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

Rated 5 out of 5 stars

I stay here 4 nights very convenient to…

I stay here 4 nights very convenient to travel around , tram is just opposite the Hotel.
Staff was very friendly helpful and very polite .
Bathroom is big then normal,Bed is comfortable shower is excellent. Coffee machine is good but a traditional would be better. I need boiling to make English tea lol.
In the lounge space to relax and read charge your phone must 😊
I will rate this hotel 10/10 👍

August 17, 2026
Unprompted review
XO HOTELS AMSTERDAM  logo

Reply from XO HOTELS AMSTERDAM

Vy LEUNG,

Thank you for your fantastic 10/10 rating! We are delighted that you enjoyed your four-night stay, from the friendly and helpful team to the spacious bathroom, comfortable bed, excellent shower, and convenient tram stop directly opposite XO Hotels.

Many guests love this easy rhythm: step outside, catch the tram, explore Amsterdam, and return to a comfortable room where there is time to relax, read, and recharge—both yourself and your phone. We also appreciate your suggestion about having a traditional kettle available for a proper English tea; your feedback helps us understand the small details that make a stay feel like home.

When booking directly, you receive 10% discount, the city tax is included in the price, and you can communicate directly with us by phone or email. We hope to welcome you back soon for another perfect stay—kettle or not, we will keep the tea conversation going!

Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

Rated 5 out of 5 stars

Great hotel, Would stay again

This is a great hotel with really fantastic transport to the centre and Sloterdijk station. Price is good for Amsterdam and the trams run regularly from right outside. Very close to the Park and Ride at Sloterdijk. For anyone driving an older car this is just inside the low emissions zone. We therefore parked at Sloterdijk park and ride which is one stop on the tram or a 10 min walk away. Would stay again.

August 18, 2026
Unprompted review
XO HOTELS AMSTERDAM  logo

Reply from XO HOTELS AMSTERDAM

L J,

Thank you for sharing such a detailed recommendation! We are pleased that you enjoyed the good value, convenient tram connections, and easy access to both Amsterdam city centre and Sloterdijk station.

Many guests appreciate this practical combination: leave the car at the Sloterdijk Park and Ride, take a short tram ride into the city, and return to a comfortable hotel without the stress of city-centre driving. Our friendly team works hard to provide a reliable and relaxed stay for every traveller.

When booking directly, you receive 10% discount, the city tax is included in the price, and you have direct communication with us by phone or email. We would be very happy to welcome you back to XO Hotels for another convenient Amsterdam visit—perhaps with the same smooth tram connection!

Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

Rated 5 out of 5 stars

Friendly staff

Friendly staff, nice and clean room, tramstop right in front of the hotel

August 19, 2026
Unprompted review
XO HOTELS AMSTERDAM  logo

Reply from XO HOTELS AMSTERDAM

Bernhard,

Thank you for sharing your experience! We are pleased that you enjoyed the friendly staff, clean and comfortable room, and the tram stop right in front of the hotel.

At XO Hotels, many guests appreciate how easily a day in Amsterdam begins: step outside, hop on the tram, and start exploring the city without complicated journeys. Afterwards, you can return to a well-kept room and count on our team for a warm, reliable welcome.

Booking directly gives you 10% discount, includes the city tax in the price, and allows direct communication with us by phone or email. We hope to welcome you back soon for another comfortable and convenient stay!

Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

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