XPO Reviews 1,204

NO COMMUNICATION, LIES, 10 DAYS LATE AND STILL NO INFO.WORST SHIPPER EVER

I had a homebase delivery booked in for 16th which never turned up, they managed to rearrange it for 20th November giving me a time slot that they never delivered, this has being changed before 30 finishing window to deliver today which I don’t believe it will happen. The stress caused plus my time wasted is so annoying. Nobody can answer any questions. Please do not use this company.

They are scam.
I was expecting delivery from home they never delivered.
After proper checking I realised that homebase has gone into administration from 13/11/2024.
if you order online recently from homebase and haven't received your order, please contact your bank if you pay with debit card and report it as scam and give your bank regarding the order details.

I was provided a delivery date for the 15th of November after booking an order over the phone with XPO. Received an email and a text stating that the delivery will happen today.

Called up and was advised that they are no longer delivering homebase orders.

No communication to state that they are no longer delivering. I had to call XPO to find this out. Horrible company with no tracking info for orders. Customer service is horrendous, very rude, uneducated call centre staff.

No idea why a large company like homebase use a company like xpo

Horrible experience both from XPO and Homebase. Expecting my sofa delivery today and even received a text message from XPO and homebase yesterday to expect it this morning but delivery never made. Called Homebase, waited for 35 minutes then spoke to Rehan who confirmed that it is to be delivered today. He gave me a tracking number that shows error went entered on XPO tracking. He just told me to wait for the delivery instead. He sent me an email of a screenshot saying the order has been picked up but not out for delivery so I called XPO and was told that all Homebase deliveries have been put on hold for a certain reason that they cannot divulge she then connected me to homebase again. Waited 25 minutes to speak to another agent (Priscilla) who confirmed tuis nightmare but wouldn’t tell why. She advised me to wait for an update from them which is also indefinite up to when. Awful service!!!! Never buying from them again. BE WARNED!!!

Can't tell me where my item is.

Ordered a bathroom through homebase who went into admin. Called XPO as bathroom is in their depo only to be hung up on every time I ask for an update. Awful customer service

Product from Homebase delivered by Bodgan and Andrei, both very polite and respectful, and was delivered a lot earlier than expected. I was updated by text and email every day before delivery.

Keter sofa delivered today, arrived later than expected. But both people were nice and helpful, as were the staff who answer the phone.

Would rate 0 if I could. Absolutely terrible. Currently being used by Peloton- Peloton are definately losing money over their lack of flexibility and customer service!

Waited over a week for a fridge to be delivered even though we paid for overnight carriage. When fridge turned up was damaged, looked like it had been thrown around in transit. The lady on the phone at XPO was beyond rude !! Don’t use this company if there is an alternative.Really shocking customer support.

I ordered a sofa bed from Homebase and was charged £20 for delivery. Was home all day and it was not delivered, despite being sent a text the day before with a delivery time. When I phoned I was told that the item had gone missing and would have to be reordered which meant waiting another week. Disgusted.

I wish I could give 0 stars.

Purchases a shed 2 weeks ago, we had arranged someone to come and fit the shed and had to cancel last minute as the shed was never delivered the day it was supposed to be and had no communication to tell us it was not coming. I have rung XPO multiple times to get updates for only them to leave me on hold for over 30 minutes each time. Still waiting nearly 3 weeks later.

All of the user feedback is 100% accurate. Terrible customer service from the delivery. It is only one-way communication. To top it off, the messages from agents are inconsistent. There is neither customer nor service in their approach.

Ordered a double sofa bed online. The crew had to ring me to find my house. When they arrived, they refused to take the sofa bed to my house. Instead they expected my husband to carry the sofa bed on his own up to the house. What if I was on my own? We've had a row over this as if I had known XPO Logistics Homebase appointed for the delivery would do this, I would have been straight down and told them to take the sofa bed back and expected a refund. This service is appalling beyond comprehension. I have never ever experienced such poor service. This is totally totally unacceptable.

Ordered a shed from homebase with named day delivery. Xpo text multiple times to say it would be delivered that day. It didn't show. I get a text the next day to say it would now be delivered 7 days later (they only visit each area one day a week!).
I wait the next week and again no show. Then homebase contact me to say "the shed is missing, the courier has lost the shed". Xpo then text me 5 mins later to say it would be delivered today. It wasn't and it does appear that they have lost the shed.

How can you lose a shed?!

Would give 0 but can't. Worst company ever dealt with. Bought item from homebase item due to delivered a month ago still waiting, have received 20 texts out for delivery then no delivery continued on don't bother phoning customer services, went into homebase where i ordered item,showed them texts they have had lots of complaints. Will never buy anything from here again that gets delivered by this company, let's see it it comes this week, just as well I haven't had to take time off work and make arrangements for someone to be in when due to be delivered,as it never came, I have someone at home to take delivery. Never again

Received a sofa from Homebase this morning.
Delivery company were fantastic. I was messaged the day before with a tracking link. I was kept updated with my delivery. They telephoned me 15 minutes before. Very polite men too

RUN RUN RUN! This is the worst billing nightmare we have every dealt with as a company. XPO has no clue what they are doing, the reps are essentially useless because their hands are tied on everything and they even manage to somehow lose record that bills were paid. We have been fighting bogus charges on bills for months. We pay the quoted price and then dispute the bogus charges but XPO manages to somehow not even record that the quoted price was paid. Do yourself a favor and find another carrier.

The worst delivery company ever and give Homebase a bad name. Failed to deliver on date they chose, then lied to cover failure by saying no-one was in, when I said I was in all day they changed it to I didnt answer my phone. But they didnt ring and there was no missed call. They said they would investigate but never responded. Rearranged delivery. They Text on 5th September to say good news your delivery will be on 31/8 Rang they could only find record of half the delivery and even now some 3 weeks on am still waiting for delivery. My advice avoid them like the plague. Insist with Homebase you don't want delivery by this shower, or go to another furniture company.

My Homebase kitchen was delivered by XPO. They only deliver two days a week. On the day of delivery, I made sure there was someone at my flat at all times, but they just phoned me and never rang the bell. This caused significant delays to the building of my kitchen as they would not come back until almost a whole week later. When they did come back, they forgot several key items including the worktop - which took additional days before these came and I was never phoned or consulted if these new rearranged delivery times suited. When I repeatedly asked for the proof of delivery photo from the first original attempt, I was only send this a week later when they had come to my flat 2x and the timestamp on the photo was way before when they phoned me to announce the delivery. XPO also did not provide any compensation for this whole ordeal, leaving this to Homebase who in my opinion did not provide suitable financial compensation for the extent of the issues I experienced. I would highly encourage anyone to stay away from any companies that use XPO for their delivery.