X-POLE Reviews 291

Carolina Stone was the sweetest, kindest representative I have spoken with in a long time. She promptly fixed my issue (even though it was tricky) and made me feel as though I had valid concerns. I honestly wish I could give her 10+ stars.

An amazing x-pole-guru on the operator line sorted out my issue in 5 min, after struggling to get a comprehensive help via multiple emails with one of their assistants. Thank you L!

This review is solely based on the amazing help I received from Roxanne Harvey. This was my first ever pole purchase so I had called ahead and she gave me such insight on things to consider before deciding on a pole. I had previously emailed customer service before the call because it was the weekend. Roxanne actually ended up receiving the email afterwards and I told her which pole I ended up ordering and she was so sweet and reminded me that the pole I chose would not work either do to my allergy. She left her number and I was quickly able to give her a call and resolve the issue with no headaches. She made me so much more excited and confident in my purchase. If I ever have any other questions moving forward I know I can reach out to her for direction. Thank you so much, outstanding customer service!

3 months to get the pole delivered, wrong extension. Tried to get the correct one. Lara bounced me for a week, email after email, always ready with a new, baseless excuse as to why they couldn't ship. First it's UPS, even if there are no updates mentioning issues. Then it's customs, yet they can dispatch the pole, it's just the extension that can't be shipped. Then it's COVID, even if collection would take place according to governmental guidelines.

Still can't use the pole we bought, have to wait until July for them to sort an imaginary issue: a total of 6 months.

I basically want to give them money they don't want to take. Bad business, terrible customer service. Cannot recommend, don't make my mistake. Get your pole from an actual business.

I am absolutely delighted with my recent purchase - the Xpole Sport (NS) - not only has the product exceeded my expectations, but the customer service I received along the way has been above and beyond. The clear and responsive communication from Carolina was incredible from start to finish - I have every confidence in my product and this brand and will be recommending!

Roxanne went above and beyond with helping me both trouble shoot my pole installation as well as walk me through the remainder of the installation even after the problem was solved. She was superb and I’m so happy my pole is properly installed thanks to all of her help.

amazing customer service!! i had...so..soo many questions and roxanne answered every one of them and helped me figure out the best purchase for my needs. shes wonderful! cant wait for it to arrive!!

I don’t have a pole yet, but Roxanne had been very pleasant in email inquiries from me! Can’t wait to get my pole!

Melissa Mares was great and very helpful, I received my new pole very quickly. Excellent customer service

I recently received email X-Pole customer service from Roxanne Harvey, who was absolutely wonderful. She answered my emails promptly, politely, and helpfully, even though I think the questions I was asking were kind of repetitive and annoying (again, my opinion, not hers!). Moreover, she went above and beyond to reach out to me of her own accord once a product I wanted came back in stock, just to make sure that I didn't miss out. This is incredible customer service, and I hope X-Pole knows how lucky they are to have an employee like her.

(I haven't actually received my purchase yet, so I can't rate that, but X-Pole gets 5/5 stars for customer service!)

Roxanne really exemplifies good customer service! I ordered an X-Pole pro and eagerly awaited it but the delivery service lost it. I was at the end of my rope after weeks chasing this package when I reached out to X-Pole directly; Roxanne got a replacement pole sent to a location where I could go and pick it up in no time. She never made me feel like it was a lost cause or like I had to just accept that my money and pole were just gone. She even sent me a goodie bag for my trouble. Way to go!!!

Carolina was amazing! She had a great attitude. She was super helpful and answered all of my questions.

Roxanne Harvey was wonderful to deal with!! A couple things got confusing for me along the way and she straightened them out and was so lovely to deal with! Thanks so much!!

I spoke with Carolina with customer support several times while waiting on my shipment. She always extremely patient and professional when answering my questions. Extremely last minute, I noticed a typo in my shipping address and she was very willing to assist with quickly correcting to ensure that I received my shipment to the correct address. She also provided detailed updates on the status of my order/shipment. Outstanding customer service!!

Hey X Pole guys and gals!;)
I wanted to take a moment to tell you about my recent experience at the very beginning of my pole journey. I called X-Pole in LA and was lucky enough to have had Melissa Mares answer my call. WOW! WOW! WOW!

She was so warm, knowledgable, inspiring, honest, patient, and professional! All at the same time! Effortlessly, as well!

She gave me so much inspiration, and confidence in my decision making process. Not only in regards to the pole I may like........but all the reasons why. The quality of her costumer service is wayyyyyy beyond.........“ABOVE and BEYOND!”

Patience is not an easy task these days,
(I am finding as of late).........with most CS reps.. In addition........nor is being kind.....
“just to be kind!!” Melissa Mares achieved both. Effortlessly again!! I can’t even articulate appropriately how lovely Melissa was on my long winded call. Not only professionally........but I can see.... personally as well.

I had so, so, so many questions! She answered all of them with precision, care, and absolute confidence. I will tell anyone and everyone I can, to please do business with you guys, any day!!! Why? Because of my experience with Melissa!!!

Just a note. I have spent almost 30 years working for major artists from The Rolling Stones, Guns and Roses, Madonna to Rihanna. I really, really KNOW good customer service. But GREAT customer service and customer relations is hard to come by these days. Everyone is so very tired of Covid, and all that is going on in the world. Kudos to you Melissa! You made me excited about my pole journey, and how cool X-Pole IS!!!

Can’t wait to get my pole, and start my journey! Again.....because Melissa made it exciting. Smart advice, period!!!

Sorry, this e-mail is almost as long winded as my call to Melissa! But........HEY.........give credit, and share the love to those who deserve acknowledgement. I can only hope you guys and gals at X-Pole appreciate Melissa as much as I do!

To end this on a real simple level...........Melissa Mares is A ROCK STAR! A Diamond! A fantastic person!!!
Thank you Melissa and Thank you X-pole!
You guys are the BOMB!!!;) The best of the best. Beth Springer

Carolina was very helpful. My pole could not be delivered with a signature. FedEx tried 3 times and sent my pole stage back. Carolina was able to change the address to one that would have someone to sign for delivery.

I had great customer service from Roxanne Harvey. I really appreciated that I wasn’t sold into something that wouldn’t have worked for me. She was honest and upfront about what option is best for me. Also, how quickly and helpful her response was. I am planning on buying the right pole and because of this ver pleasant experience, I will be a return customer over and over. I know feel a lot more comfortable recommending this company to my friends.

it has been quite an experience trying to complete an order from December of last year. I will have to say that Carolina has made the experience and wait very bearable. She has stayed on top of the situation and has made things happen in order to complete the order...37303. I am currently waiting on delivery which she has informed me will be here on Wednesday, 04/14. I know if it does not show up I can calll and count on Carolina to Solve the issues. Keep her...she is very professional and goes out of her way to keep her customers...ME...aware of issues and solutions. Thank you Carolina.

Carolina fue excelente se mantuvo conmigo todo el tiempo ayudandome, por correo o por telefono, excelente empleado tienen ustedes carolina te sacaste una A+ conmigo

Carolina was excellent, she stayed with me all the time helping me, by mail or by phone, excellent employee have you, Carolina, you got an A + with me