Xpresskey Reviews 

153
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

An email containing links to the download files for the purchased Office 2019 for Mac arrived within seconds of the order being confirmed. The installer file itself was in excess of 1.5GB and took a l... See more

Rated 1 out of 5 stars

Previously bought MS home and student for Mac a few months ago. Worked fine. Got PC version yesterday and after following instructions just shows a message asking to contact retailer for license key.... See more

Rated 1 out of 5 stars

Total scam, pity there is no option to select 0 stars. No customer service, try out the chat function before you spend your money. The supposedly answer within a minute, another lie. Bought a di... See more

Rated 5 out of 5 stars

Purchased Home & Student and downloaded no problem; had to contact Xpresskey via on line Chat ON A SUNDAY immediately answered and Frank sorted my activation code. Had to go via Microsoft to finalise... See more

Company details

Written by the company

Your #1 trusted online shop for affordable computer electronics and genuine software products in the UK. We specialize in retail and consumer goods, bringing you only genuine products, cloud based solutions, development and certified technical support assistance. We take pride and stand by the products that we sell, from computer electronics, gadgets, accessories and software. We make sure that you only get authentic and genuine products that won't break your bank. We believe in providing you with top product brands at an affordable and reasonable price without disregard to high quality and standards. Our goal is simple; to help consumers, startups, small businesses, and non-profit organizations save big on high quality products.


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3.6

Average

TrustScore 3.5 out of 5

153 reviews

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No recent history of asking for reviews

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3.6

All reviews

(153)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy with overall outcome.

An email containing links to the download files for the purchased Office 2019 for Mac arrived within seconds of the order being confirmed. The installer file itself was in excess of 1.5GB and took a long time to download due to a creaky internet connection prone to random drop-outs (not Xpresskey's problem!). Very clear instructions given for the entire installation process, which once started worked very well. Very happy with overall outcome.

December 14, 2021
Rated 1 out of 5 stars

Works for Mac not PC

Works for Mac, doesn't work for PC's. They don't respond when you e-mail, call, use the instant chat. Used to be impressed, less so now..

November 19, 2021
Rated 1 out of 5 stars

Total scam

Total scam, pity there is no option to select 0 stars.
No customer service, try out the chat function before you spend your money. The supposedly answer within a minute, another lie.

Bought a digital product and the product is out of date and therefore cannot be accessed.

BUYER BEWARE STEER CLEAR!

October 30, 2021
Rated 1 out of 5 stars

Avoid this company

Having purchased a product in error, I contacted Xpresskey within 5 minutes to explain my mistake. Emma Olivia’s manager agreed I could have a refund. However, the email I sent bounced back so I completed the online form but haven’t from anyone in more than a week. More worryingly, their phone number is out of service and no one responds to the online chat.

October 10, 2021
Unprompted review
Rated 1 out of 5 stars

bad Service and no product keys

Bought Office 2019. Was supplied with download link which worked. There was no license key- so cannot activate the product. In over a week there has been no response from their helpdesk despite many attempts to contact them.

September 26, 2021
Rated 2 out of 5 stars

Having problems

Having problems, the phone number on the website is no longer valid, the email address sales@ is bounced back and the chat service is hit or miss. My download link to access the software I purchased is no longer valid/working.

September 24, 2021
Unprompted review
Rated 1 out of 5 stars

Don’t buy MS office for PC

Previously bought MS home and student for Mac a few months ago. Worked fine. Got PC version yesterday and after following instructions just shows a message asking to contact retailer for license key. Have tried replying to Xpresskey email sales address (bounce back), the website chat (no response) and phone number (recorded message saying not receiving calls). Really dissatisfied. Will try and get refund if I can ever get a response from them. Last time I will use them

September 22, 2021
Rated 1 out of 5 stars

Scammers

Scammers, they dont send you the product key, emails just bounce back and phone number is invalid. Bunch of imbeciles. DO NOT PURCHASE ANYTHING

September 15, 2021
Rated 1 out of 5 stars

Very bed service

Very bed service! I purchased Microsoft Office 2019 on the 1st September and didn't get my licence key until today. Try to contact Xpresskey via emails and phone provided- they are not working! I didn't get any answers from online chat either. I want my money back

September 9, 2021
Rated 1 out of 5 stars

Shockingly poor service

Shockingly poor service, product did not work. Advisor could not help but agreed a refund. Weeks later they ignore all emails and I have not had any contact or even an acknowledgement to any of my emails.
They take the money and run. Avoid avoid avoid. Total scam. If I could select no stars I would as 1 star is very flattering.

September 7, 2021
Unprompted review
Rated 1 out of 5 stars

Software is fake

Software is fake, some work, some dont, customer service is uselsss as they just grab your money and run

August 31, 2021
Unprompted review
Rated 1 out of 5 stars

Disappointed with the customer service

Disappointed with the customer service. The software I tried to download didn't work, this in itself isn't the issue as it could've easily been resolved with good customer service. Unfortunately after sending emails, numerous phone calls and attempting the web chat facility I am still awaiting a response from Xpresskey.

If someone from Xpresskey could contact me that would be greatly appreciated and this matter can easily be resolved.

August 29, 2021
Rated 5 out of 5 stars

I ordered a u s b drive with Windows 10…

I ordered a u s b drive with Windows 10 on but received digital download my problem is I have a lenovo laptop with a dos operating system so I cannot use it until I can load windows 10 if we could sort this out it would be very help full James.

August 17, 2021
Rated 5 out of 5 stars

Trust worthy choice

Great prices and turnaround times. Trust worthy choice out of the many other software license resellers. Purchased 3 licenses so far.

August 15, 2021

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