XS Reviews 447

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent service and express satisfaction with the staff's professionalism and responsiveness. Many people find the deposit and withdrawal processes to be smooth, fast, and easy, with a variety of flexible funding options available, including Apple Pay and cryptocurrency. However, some people were dissatisfied with the payment process, specifically regarding withdrawals. They reported significant delays, denied requests, and difficulties accessing their funds, with some even mentioning that their accounts were blocked or they experienced issues with their balances. Some reviewers also found the customer service to be unhelpful, describing interactions as robotic and unresponsive, particularly when issues with withdrawals arose.

What people talk about most

Payment

Users describe negative interactions with payment, particularly regarding withdrawals. Many report... See more

Customer service

People report ambiguous experiences with customer service. Some customers praise the excellent and continuous... See more

Service

Reviewers highlight positive aspects of service. Customers praise the excellent customer service, describing... See more

Staff

Customers had positive experiences with staff. Many reviewers expressed appreciation for the professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent broker with outstanding customer support. Special thanks to Mr. Adly Sami for his professionalism, responsiveness, and continuous support. Funding is very easy and flexible, with mul... See more

Company replied

Rated 5 out of 5 stars

Very good customer support and have different choices to deposit funds and fast withdrawal.

Company replied

Rated 5 out of 5 stars

Excellent customer support, smooth deposit and withdrawal, execution for our orders is acceptable and our algo strategies are making money similar to other brokers.

Company replied


Company details

  1. Finance Broker
  2. Financial Institution
  3. Investment Bank
  4. Investment Service
  5. Stock Broker

Written by the company

XS is your trusted multi-asset global broker. Using the latest technology, our clients have access to over 1000 tradable CFD instruments.


Contact info

4.0

Great

TrustScore 4 out of 5

447 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I’m withdrawing funds through the

XS is a great broker which can boast of the diversity of financial services for customers and I think their reputation is undoubted. That’s why I decided to join the company and to be honest I have not seen a financial broker of such a level yet.🙂
I would like to talk about the payment methods and there are not a lot of ways possible for customers to make transactions from and to a trading account. If you ask my preferred payment option then this is the Neteller. I’m withdrawing funds through the NETELLER because it is very fast and instant! I like it! 😁😁

September 18, 2024
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Reply from XS

Dear Enrico,

Thank you for your positive review on XS.com. We are really glad that our payment methods suit you. We aim to provide our traders with a comfortable environment, and your feedback encourages us to continue improving our services. Please feel free to reach out anytime if you have any suggestions or need assistance. We look forward to supporting your trading journey!

Best regards,
XS Team

Rated 5 out of 5 stars

There are so many

There are so many trading accounts to choose from available in the XS company and you know I would have never expected to see nine types of different accounts. It is really unusual and admirable that XS is able to provide the diversity of accounts and I think that’s why a lot of traders are sharing their feedback with this company with joy.
As a trader who can’t show off a huge trading experience I just chose a standard account without any commissions for trade positions. Anyway, I’m going to choose another one in the near future! I liked a professional account also! imho😁

October 15, 2024
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Reply from XS

Dear Alfonso,

Thank you so much for your positive review on XS.com! We’re really glad to hear that you found an account type that suits your needs. Providing a range of account options is one of our priorities, as we believe every trader should have the flexibility to customize their experience. Your satisfaction is our greatest reward, and we look forward to continuing to meet your expectations.

Best regards,
XS Team

Rated 4 out of 5 stars

XS seems to have it all except one…

XS seems to have it all except one thing - educational resources.
I know it’s not the broker's job to provide us with education resources, but most of the platforms out there have included this aspect in their offering, so it would be nice of them to add educational resources.
Aside from this, everything else is fine. Even a cent account, which is a perfect fit for beginners, is included.
So, if you have found another platform from which you can learn how to trade, XS can provide you with everything else.

September 29, 2024
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Reply from XS

Dear Fausto,

Thank you for your review on XS.com. We’re glad to hear that our platform meets your standards and that you enjoy a comfortable trading environment. Regarding your comment on educational resources, you can find useful information in our blog section, which is constantly being updated with the latest insights. We’re always working to expand our content to better support our traders, so feel free to check back regularly for new updates.

Best regards,
XS Team

Rated 4 out of 5 stars

SOLID ANALYTIC TOOLS.

I ENJOY SMOOTH TRADING EXPERIENCE WHICH IS WHY I VALUE GOOD OFFERINGS FROM BROKERS I’VE BEEN USING XS BROKER FOR A WHILE NOW, AND OVERALL, IT’S BEEN A SOLID EXPERIENCE. A DECENT RANGE OF TOOLS AND FEATURES IS OFFERED MAKING TRADING RELATIVELY SEEMLESS. THE CHARTING TOOLS ARE VERY GOOD FOR ANALYSIS, AND STOP PLACEMENTS. ORDERS ' EXECUTION IS QUICK, WHICH IS GREAT FOR MAINTAINING EFFICIENT RESULTS. MAKE SURE TO ATTEND THEIR WEBINARS BECAUSE THE SHORT-TIME MENTORSHIP IS ALL YOU EVER NEED IF YOU MISS IT MAKE SURE TO CHECK THEIR YOUTUBE CHANNEL YOU MIGHT JUST FIND THE RECORDED VERSION.

September 29, 2024
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Reply from XS

Dear Florencio,

Thank you for taking the time to leave a positive review on XS.com. We’re glad to hear that you’re enjoying a smooth and hassle-free trading experience. Providing our traders with a stable and reliable environment is our top priority. It's also great to know that you find value in our webinars, and we hope to see you in future sessions. If you have any feedback or suggestions on how we can further improve, we’d love to hear from you.

Best regards,
XS Team

Rated 4 out of 5 stars

Essential

This a cool trading platform for me!
1) Firstly, there are many asset and all my favorite currency pairs are also here. For instance, I adore Aud/usd and Eur/usd, I track the news which influence their price movement and appeal to some technical instruments as well.
2) Secondly, I like the choice of platforms. If only they added their own engine to this range... It would be nice.
3) Blog is quite esential for me as for a beginner trader. It sometimes helps me to make informed decisions on entering the deal or exiting it before the trigger of stop loss or take profit.

September 27, 2024
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Reply from XS

Dear Enzo,

Thank you so much for your positive review on XS.com. We’re glad to hear that our platform and wide range of instruments meet your trading needs. It’s also great to know that you found our blog helpful, as we always aim to provide valuable insights for our traders. Your feedback is much appreciated, and we’re committed to continuously improving our services. If you have any further suggestions or comments, feel free to share.

Best regards,
XS Team

Rated 4 out of 5 stars

Reliable broker

I wasn’t sure I could trust the broker with a huge sum of funds but I got to read their terms and conditions and understand the scope of their regulations and also security level. They have a solid number of years of experience in the market, and that is reassuring because it lets me know that i can trust the broker. After almost 7 years in the industry, it has become evident; the little differences between brokers.:-)

May 12, 2024
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Reply from XS

Dear Rodrigo,

Thank you for taking the time to leave a positive review on XS.com. One of our top priorities is to provide a stable and reliable environment for our traders, and we’re pleased that you recognized this in your feedback. Your satisfaction is important to us, and we’re committed to maintaining the high standards that you’ve come to expect.

Best regards,
XS Team

Rated 5 out of 5 stars

I like it

Array of payment gateways is to my liking, sincerely speaking. Here are:
1) Bank transfers;
2) Debit/credit cards;
3) E-wallets like Skrill and Neteller.
It's cool that XS cares about traders needs and provide them with a rather wide array of payment systems, sometimes brokers limit the choice just to one or two + they have an interesting unified wallet where you can make manipulations with transfers.
So, everything has been very smooth on the platform and this is what I praise the broker for.
The processing speed is also pretty fast, you ain't need to wait a lot.

August 12, 2024
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Reply from XS

Dear Malik,

Thank you for taking the time to leave a positive review on XS.com. We’re pleased that you recognize our commitment to providing a variety of payment systems to ensure a hassle-free experience. As you mentioned, speed is crucial, and we’re glad you appreciate this aspect of our platform. Your acknowledgment of our platform's benefits is truly encouraging, and we remain dedicated to enhancing your experience even further.

Best regards,
XS Team

Rated 4 out of 5 stars

Great selection of account types

If only they had included comprehensive educational resources, it would be an even better platform. At least for beginners like myself.
Anyway, it is not a major drawback since I have found an excellent and independent educational platform that taught me how to choose a broker. Checking only if the broker is regulated is not enough.
Having multiple account types with different trading terms is important, and this made me sign up to trade with XS.

August 12, 2024
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Reply from XS

Hello Muftah Al-Kubaisi,

Thank you so much for taking the time to write a review for us. We truly appreciate your kind comments and are grateful for your feedback. Rest assured, we will take your suggestions into consideration as we strive to improve. We appreciate the positive feedback and are glad that we could add value to you.

Best regards,
The XS Team

Rated 4 out of 5 stars

Impressive regulation status and account options

I was looking for a well-regulated platform, since this is the only thing that I can easily assess at this moment. I read a lot of articles about how important it is to choose a broker who poses a rock-solid regulation status.
XS excels in this regard, having licences from:
- FSA: Seychelles
- ASIC: Australia
- CySEC: Europe
- LFSA: Malaysia, and
- FSCA: South Africa.

This instils confidence that I will be doing business with a safe and secure online trading platform that offers attractive trading terms.

August 6, 2024
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Reply from XS


Dear Minh,

Thank you for your positive review on XS.com. We are grateful that you acknowledge our regulation status. Our team is dedicated to providing a safe and stable trading environment to ensure a seamless experience for all our users. Your feedback motivates us to continually enhance our services and exceed your expectations.

Best regards,
XS Team

Rated 4 out of 5 stars

How to understand spreads

EUR/USD is not that represantative. I watched some other brokers and they had lower spreads on it.
USD/JPY is what I trade though, and the spread for that is best here,l check (1.3 pips!).
USD/CAD also better than with most (1.5 pips).
EUR/USD is what most people check, I feel, and its not proper comparison.
BTC spread with crypto though, its really bad. Forex better.

July 9, 2024
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Reply from XS


Dear Antonio,

Thank you for taking the time to leave a positive review on XS.com. We are delighted that our trading conditions are beneficial to you. Your insights are invaluable to us, and we truly appreciate your feedback. We look forward to continually meeting your trading needs and providing you with exceptional service.

Best regards,
XS Team

Rated 5 out of 5 stars

I read this is a broker for big players…

I read this is a broker for big players (<_<) so was like, if they're going here, should be good, right?

I honestly don't use any of the services XS provides for those, tho. Don't have the PAMM, never got a consultancy meeting, I am not b2b. Just trading EUR/USD, GBP/USD and USD/JPY, as I read they provide a more balanced risk/reward potential, plus they're liquid.

Still waiting for stuff to go wrong, but so far got some wins, withdrew some on the card.
The amount of info to learn Metatrader online is astounding, and the journey so far was exciting. Hopefully this leads somwehre..

August 2, 2024
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Reply from XS

Dear Ciro,

Thank you for your positive review on XS.com. We’re pleased to hear that you’re enjoying a fast and seamless trading experience. Your feedback is important to us, and we’re always here if you have any more questions or need assistance.

Best regards,
XS Team

Rated 1 out of 5 stars

If there was a rating below 1 star i…

If there was a rating below 1 star i would giv it to this scam broker. Once u place a trade, it is placed far fron where you placed it, and when you close a trade it is hell far from where you closed it. It is a scam guys dont be fooled by their credit card that they give you. I got all the evidence about this scam broker and when i spoke to them they said it was slippage, nonesense cuz placed so many trades and still faced the same issue.. bunch of thieves…

July 30, 2024
Unprompted review
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Reply from XS

Hello Hood,

Thank you for taking the time to share your thoughts with us. I have carefully reviewed your feedback and noted all the details you provided. At XS.com, we are committed to providing the best possible and most genuine experience.

I have forwarded this issue to the relevant department for urgent investigation based on the details you’ve shared. However, after checking our CRM system, I found that the information does not match any of our current users.

If you have any further information or need additional assistance, please do not hesitate to reach out to discuss this directly at support@xs.com

Best regards,
Despina
XS Team

Rated 4 out of 5 stars

Support team

Support is pretty accessible and it's important for me. I mean, I hate waiting for the reply for a long time, especially knowing that I usually ask very complicated questions, cause I want to srt things out about how everything works. Not just "what spreads do you offer" or "which acc to choose". I can ask about swap calculations, number of simultaneously applied indicators...

July 9, 2024
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Reply from XS

Dear Eduardo,

Thank you for your positive review on XS.com. We are pleased to hear that our support team met your expectations for both speed and effectiveness. Your feedback is highly valued, and we remain committed to maintaining the high standards of service that you have experienced.

Best regards,
XS Team

Rated 5 out of 5 stars

Traded USD/JPY

Well, I noticed how many traders prefer to trade only EUR/USD or EUR/GBP but I think it is not a time for trading these currency pairs and instead of that I’m trading USD/JPY which has a bullish trend for over 5 years and it seems it is not gonna stop.
I will trade only long positions until the moment when there will be a reverse bear trend. Good luck and profit to everyone, guys!

June 25, 2024
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Reply from XS

Dear Raul,

Thank you for your positive feedback on XS.com. We truly appreciate you sharing your insights with us. Your feedback helps us continually enhance our platform to better serve our users.

Best regards,
XS Team

Rated 4 out of 5 stars

Low Spreads and commissions

After being contacted by the team , it was a misunderstanding as they thought a 3rd party was trying to make the withdraw
All respect to there professionality .
Again I started trading with them because of the low spread and fast execution .
Recommended broker

June 21, 2024
Unprompted review
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Reply from XS

Hi Lilas,

Thank you so much for informing us that everything has been resolved. We are glad to hear that. If you need any further assistance or have any other questions, please don't hesitate to reach out. We are here to help.

Best regards,
XS Team

Rated 5 out of 5 stars

I have a really positive opinion about…

I have a really positive opinion about this platform. I like how versatile it is and how good the trading infrastructure they have developed. This is a platform that appeals to more experienced traders for many reasons. First, it is a fully regulated and safe broker Second, there is a decent selection of account types,, and finally, they have an advanced hub for managing funds. Even XS Mastercard is available if you want to be fancy ;)
I appreciated that they have taken the concept of a wallet instead of a direct transfer between the trading accounts and your bank account. This makes fund management easier, and it can also act as a risk-management tool.
Internal transfers between the wallet and your accounts,, if you have more than one, are instant and completely out of any fees.

June 23, 2024
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Reply from XS

Dear Rafael,

Thank you for your positive review on XS.com. We are glad that our platform meets your standards, and that you enjoy a seamless experience. We carefully develop our platform's features to ensure traders like you have an exceptional experience trading with us. Your satisfaction motivates us to continue improving our services.

Best regards,
XS Team

Rated 4 out of 5 stars

Notes

Leverage can be as big as x2000 and it, on the one hand, strikes a bit of fear :D, on theother hand, opens lots of opportunities in case of proper risk management.
I actually endrose the XS broker forbeing so innovative and user-centric. No doubt thoe functions and features it has play into the hands of different traders and I am glad to work with them.

June 19, 2024
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Reply from XS

Dear Jose,

Thank you for your positive review on XS.com. We appreciate your insights and opinion on leverage, and we are pleased that you recognize our user-centric approach. Your feedback helps us continue to improve and serve you better.

Best regards,
XS Team

Rated 4 out of 5 stars

I guess

I guess, I have absolutely no complaints about XS so far. I came here to trade forex pairs and stayed for the cryptos, futures and shares.
At least I see those as the most lucrative at this moment. maybe market will change in a year and I will stick to the currencies again.
but; for now with the eth ETF and indices rally I’d prefer to trade volatile but more comprehensible assets.
Also I found the best account type here, which is “Pro” There are no commissions unlike “Elite” and spreads are okay for the non raw account.
Plus I don’t care much about spreads because I usually keep positions more than a week so it’s all compensated.

June 5, 2024
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Reply from XS

Dear Gustavo,

Thank you for taking the time to leave a positive review on XS.com. We appreciate you sharing your feedback and are delighted that you enjoy a seamless trading experience. Your support motivates us to continue improving our services.

Best regards,
The XS Team

Rated 5 out of 5 stars

when I firstly found the XS broker I…

when I firstly found the XS broker I was stunnd because of the range of accounts, assets and so on.
however, within the times I understood that it's only for the better when you have alternatives.

regardless of your trading style or trading strategy one is able to find a goodoption. I personally like their Elite account, because it corresponds to my demands and help me to trade profitably. $3 commission per side isn't reall big, especially when you don't trade standard lots.
besides, the range of markets for trading is broad, I trade forex, metals ad indices.
so I am quite satisfied.

June 2, 2024
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Reply from XS

Dear Antonio,

Thank you for taking the time to leave a positive review on XS.com. We're thrilled to hear that our variety of account options helped enhance your trading experience. Providing a customizable and supportive environment for our traders is our top priority, and your feedback encourages us to keep improving.

Best regards,
XS Team

Rated 4 out of 5 stars

1. XS

1. XS is a globally renowned broker which os important
2. I started trading with just $40 and got access to multiple asset classes right away
Those were the most compelling reasons

May 28, 2024
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Reply from XS

Dear Andres,

Thank you so much for your positive review on XS.com. We are pleased that you found our platform credible and with attractive benefits. It's nice that you acknowledge our work. We look forward to continuing to serve you with the best experience possible.

Best regards,
XS Team

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