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XS Training Ltd Reviews 381

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their supportive, professional, and helpful approach, noting that assessors go above and beyond to guide them through their qualifications. The overall service is frequently described as excellent, with many appreciating the clear instructions and efficient processes that make the user experience straightforward and stress-free. People also highlight the top-notch communication and the ability to work at their own pace. However, some customers mentioned initial dissatisfaction with an assessor who seemed unengaged, leading to delays. These issues were promptly addressed by the company, resulting in a positive change of assessor and a much improved experience.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, helpfulness, and... See more

User experience

Reviewers mention positive feedback about user experience. Many customers found the NVQ process simple and... See more

Service

Consumers find service to be positive, with many praising the helpfulness and efficiency of assessors and the... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness and support... See more

Instructions

Users describe positive interactions with instructions. Customers consistently praise the clear and... See more

Based on these reviews

Rated 5 out of 5 stars

Outstanding Assessor – Highly Recommend! Craig has been an absolutely brilliant assessor throughout my NVQ journey. Always supportive, responsive, and clear in his guidance. He genuinely cares about... See more

Company replied

Rated 5 out of 5 stars

Just completed my NVQ with XS Training. From induction through to completion the whole team has been brilliant. A big shout out especially to my assessor Tom Simpson, who has been professional and eff... See more

Company replied

Rated 5 out of 5 stars

I can highly recommend xs training as they have been great to deal with throughout. Big shout out to my assessor Craig Wiltshire for his continuous help and support from start to finish. I feel... See more

Company replied

Rated 5 out of 5 stars

Thanks to XS Training I am now 1 step away from achieving my Gold Card. Communication has been top notch. My assessor gave me a step by step sheet that lays out all the tasks for site work and how I... See more

Company replied


Company details

  1. Training School
  2. Technical Service
  3. Trade School
  4. Vocational College

About XS Training Ltd

Written by the company

XS Training Website

XS Training Ltd have been delivering City & Guilds Level 3 Electrical NVQs, 18th Edition and AM2 preparation training throughout the UK since 2011 and are now the UK’s number one online training provider for the NVQ 3 Electrical Installation.

Upon successful completion of your NVQ qualification, you become eligible to apply for the highly prized and industry-recognised ECS Gold Card and JIB grading.

You will be supported by one of our team of experienced trainers and assessors who will provide you with support, advice and guidance throughout the process.

In addition to providing ePortfolio-based, assessor-assisted courses in all NVQ Level 3 Electrical qualifications, we now also offer an ever-increasing range of online electrical courses created through our XS Training Academy.

Whether you’re an experienced electrician looking to gain your ECS/JIB Gold Card, an electrical improver, or a beginner looking to take your first steps in the electrical industry, then XS Training is here to help and guide you on your journey.

Get in Touch with XS Training & Find Out More TODAY.

Written by the company

Electrician Qualification Courses Online
From beginners - to experienced workers aiming for their JIB/ECS Gold Card.*** In addition to providing ePortfolio-based, assessor-assisted courses in all NVQ Level 3 Electrical qualifications, XS Training now also offer additional online electrical courses created through their XS Training Academy. *** Courses currently available include the popular AM2/AMS2/AM2E Preparation & Revision course, which has had excellent results in boosting the number of candidates passing their AM2 Practical Examination (Unit 399) on their first attempt to over 85%. *** Other bespoke courses currently available include;** C&G 2365 Level 2 Diploma in Electrical Installations (Beginners Foundation Course)** C&G 2365 Level 3 Diploma in Electrical Installations** C&G 2391-50 Initial Verification** C&G 2391-51 Periodic Inspection & Testing** C&G 2391-52 Initial Verification & Periodic Inspection & Testing** C&G 2919-01 Electric Vehicle Charging Point Installation** LCL Level 3 in Solar Photovoltaic Panels** LCL Level 3 in Electrical Energy Storage Systems Courses** PAT – Portable Appliance Testing* and courses on how to comprehensively complete the E.I.C, E.I.C.R, & M.E.I.W.C reports.*** Whether you’re an experienced electrician looking to gain your ECS/JIB Gold Card, an electrical improver, or a beginner looking to take your first steps in the electrical industry, then XS Training is here to help and guide you on your journey.*** Get in touch TODAY to find out more!

Contact info

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Electrical Training Courses Online

From beginners - to experienced workers aiming for their ECS Gold Card

4.9

Excellent

TrustScore 5 out of 5

381 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

EICR

I recently completed the EICR training course with XR Training. The course was well structured and clearly explained how to complete the EICR form, including observations, coding, and the reporting process.

January 24, 2026
Unprompted review
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Reply from XS Training Ltd

Thank you for this detailed review of our EICR course, Edem, especially as it's not one that people usually take the time to share their feedback on. This is a short (£10) course, along side our EIC & MEIWC courses, but a lot of people do find them very helpful in outlining how to complete these Reports correctly. Thanks again and all the best.

Rated 5 out of 5 stars

My assessor Laura have been great…

My assessor Laura have been great throughout my NVQ journey. The help and support she provided made the whole process easier and more enjoyable. Jamie my internal verifier have given assistance in the vital moment too. Thank you both. Hope you two have a great 2026.

January 5, 2026
Unprompted review
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Reply from XS Training Ltd

Congratulations on the completion of your NVQ Level 3 qualification Bill, and thank you for taking the time to leave this great feedback about Laura and Jamie, who provided help and guidance when you needed it. Hopefully this is just the start of a great new year for you too! All the best.

Rated 5 out of 5 stars

Brilliant learning providers …

I’ve just completed my Level 2 and couldn’t be happier with the experience. The online course suited my learning style perfectly—easy to navigate, clear, and genuinely engaging. The videos were informative without ever feeling boring.

The in-centre practical sessions were equally enjoyable. The tutors were knowledgeable, friendly, and always approachable. Because I already had some practical experience, I was able to work through the workbook at my own pace, with plenty of helpful advice and support whenever I needed it.

Overall, I would definitely recommend this course—and the centre—to anyone considering any of the programmes they offer.

December 4, 2025
Unprompted review
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Reply from XS Training Ltd

Many thanks for taking the time to leave this brilliant review of your experience of completing your C&G 2365 Level 2 Diploma with XS Training, Brian, it's very much appreciated. Even more so because 90% of our reviews are about our NVQ qualifications, so it's really great to get feedback on any of our other courses too. All the very best for your future in the electrical industry.

Rated 5 out of 5 stars

I just finished off my NVQ with XS…

I just finished off my NVQ with XS Training and the whole experience was apsolutely professional, straight foward and stress free. I worked at my own pace and everything was very easy to use from the software to the assesor communication. I want to say a massive thanks to Tom Simpson who was my assesor and he done a fantastic job in advising me and making the whole process straight foward. I would deffo recommend XS Training to anyone!!

December 4, 2025
Unprompted review
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Reply from XS Training Ltd

s Congratulations on the completion of your NVQ Level 3 electrical qualification Harkran, and many thanks for taking the time to leave this great review. Thank you in particular for the kind words about your assessor throughout the process, Tom Simpson, and for your recommendation of us to others . All the very best for your future in the industry.

Rated 5 out of 5 stars

Craig is a top bloke who’s amazing at…

Craig is a top bloke who’s amazing at his job, very knowledgeable, patient and fair. I was very nervous on assessment, despite this made me feel at ease and comfortable. Anyone who has Craig as their assessor is in great hands. Once again, thanks Craig!

November 25, 2025
Unprompted review
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Reply from XS Training Ltd

Congratulations on the completion of your NVQ level 3 qualification Sam, and many thanks for taking the time to leave this great review. You're right, Craig is certainly a "top bloke", and we are very lucky and grateful to have him as part of our team. Thanks again, and all the best for your future in our industry.

Rated 5 out of 5 stars

Craig Wiltshire is the best assessor

Craig Wiltshire has been very helpful though out my portfolio any issue I am struggling with he’s there to help me. He always gives professional advices and solutions. for that reason I will always recommend him to anyone who wants to join xs training to stick with him and you will be successful at end.

November 17, 2025
Unprompted review
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Reply from XS Training Ltd

Congratulations on the completion of your NVQ level 3 electrical qualification, Abdul. Many thanks for taking the time to leave this great review of your experience of doing so with XS Training, and in particular your kind words about your assessor throughout the process, Craig Wiltshire. All the very best for your future in the industry.

Rated 5 out of 5 stars

Great experience.

I completed the 2391-51 course and I had no issues with the company at all. Always answered my emails, access to the online training course was easy, and the course itself was very helpful and had knowledge checks along the way to help you know if you were ready to continue. Attending the Leeds centre to complete my exams and the staff were all really friendly and helpful, and put me at ease as I tend to get very nervous before exams.
Highly recommend. Thanks!

November 12, 2025
Unprompted review
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Reply from XS Training Ltd

Congratulations on the completion of your City & Guild 2391-51 Periodic Inspection & Testing qualification Martyn, and many thanks for this fantastic, comprehensive review of your experience of doing so with XS Training. It's very much appreciated and we wish you all the best for the future.

Rated 5 out of 5 stars

C&G -2921-34 online course

C&G -2921-34 online course
Great content , easy to digest at your own speed and time
Preferred to take exam at their training center which was easy to book
Natasha replied to emails quickly and was very efficient ,

October 30, 2025
Unprompted review
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Reply from XS Training Ltd

Many thanks for leaving this great 5-star review about your experience of taking our C&G 2921-34 Electric Vehicle Charging Installations Course. In particular, because 90% of our reviews here on Trustpilot concern our NVQ Level 3 qualifications, so it's great to have positive feedback about this course too. Many thanks once again, and we hope this opens up new opportunities for you in this growing marketplace.

Rated 5 out of 5 stars

2346 nvq

I can highly recommend xs training as they have been great to deal with throughout.

Big shout out to my assessor Craig Wiltshire for his continuous help and support from start to finish. I feel he goes above and beyond to help people gain their qualifications.

Also shout out to Muz who did my site assessment. Also professional and experienced.

October 12, 2025
Unprompted review
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Reply from XS Training Ltd

Congratulations on the completion of your NVQ Level 3 Experienced Worker qualification Oliver, and many thanks for taking the time to share your experience of doing so with XS Training. Thanks too for your recommendation to others, and all the best for your future in the industry.

Rated 5 out of 5 stars

NVQ 2357

I have recently completed my NVQ with XS Training Ltd, I want to give a big thanks to Craig Wiltshire who was my assessor. He was professional throughout, gave clear instructions and assisted me when required.

October 1, 2025
Unprompted review
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Reply from XS Training Ltd

Congratulations on the completion of your NVQ 2357 Level 3 electrical qualification, Dan, and thank you for taking the time to leave this 5-star review about your experience of doing so with XS Training. It's much appreciated, and all the very best for your future in the industry.

Rated 5 out of 5 stars

Craig was professional and helpful…

Craig was professional and helpful throughout my NVQ. Any questions I needed answering or help with he was only a message or phone call away and replied in rapid response. Knowledgeable and experienced he gave sound advice and went out of his way to push me through my NVQ. Thanks again.

September 16, 2025
Unprompted review
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Reply from XS Training Ltd

Congratulations on the completion of your NVQ Level 3 electrical qualification Kyle, and many thanks for sharing your experience of doing so with XS Training. We're glad that Craig was there when it was needed to 'help keep you motivated', and thank you for your kind words about his dedication as your assessor throughout the process. All the best for the future.

Rated 5 out of 5 stars

Online materials explaining all…

Online materials explaining all criteria expected no place for misunderstanding. Thank you! Professional service!

September 9, 2025
Unprompted review
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Reply from XS Training Ltd

Thanks for your early review of our online materials and onboarding processes for the NVQ 2357 Level 3 course. (I notice you only enrolled at the beginning on this month). All the best for the completion of your portfolio and qualification.

Rated 1 out of 5 stars

I paid £2,500 for the Gold Package…

HelIo it s fabrice , i paid £2,500 for the Gold Package etc...
Without any real service etc... XS Training Ltd once again could you refund me £2,000 as a fair settlement. Thank you

August 7, 2025
Unprompted review
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Reply from XS Training Ltd

Hi Fabrice, Thank you for taking the time to leave a review.

However, we don't feel the one star review is valid.

The portfolio we use to support you for the NVQ, shows you were active on the portfolio over 950 times over the 3 years you were registered.

This was between the 17/08/2020 - 17/09/2023.

You were clearly told on email you had 3 years to complete this qualification. You then logged back in on the 01/05/2025 nearly 20 months after the completion date stating you had little support.

The assessor you had is excellent and gets 5 star reviews on a regular basis. He states the support was always there but no evidence was ever uploaded for him to check.

We were very clear when you began that you needed to take ownership of your NVQ and collecting photos is something you need to do for us to assess the work you carry out.

You were on an assessor built portfolio which means the assessor does the write ups, using the professional discussion carried out which are recorded.

Your main role is to collect good quality photos with you in and upload then to the portfolio with a short description.

There are zero photos uploaded to your portfolio.

We need to pay City and Guilds, OneFile and other bodies to register you too these qualifications.

We have made you a very good offer, of a part refund which others would definitely not do. For you to ask for £2000 back after 5 years of starting is unfair and unrealistic.

Thank you Jamie Gibbs

Manager - XS Training.

Rated 5 out of 5 stars

Done my NVQ with XS

Done my NVQ with XS. If you’re prepared to put in the work, they have the systems in place to make it fast and efficient. Only took me 2 and a half months from start to finish. My assessor Tom was always on hand and always responsive to any Questions I had. Fully Recommend

August 22, 2025
Unprompted review
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Reply from XS Training Ltd

Congratulations on the completion of your NVQ Electrical Level 3 qualification Ryan, and well done for doing so in the short timescale that you did. It's certainly not unheard of, but not the norm. However it will be of great interest for others to hear a personal experience of how it is possible. All the very best for the future in our industry.

Rated 5 out of 5 stars

They were helpful and polite

They were helpful and polite. They eased you into your tests. Feedback from my Assessor Muz was great, you just need to be focused , keep on top of it, and they will guide you 👍 I took the experienced worker route as been in the game 20 years. I have worked with apprentices who are already qualified thanks to xs training videos or courses. I have my am2 left and I know I will pass it due to my experience and the confidence XS training has given me. Thanks again 💯👍

August 17, 2025
Unprompted review
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Reply from XS Training Ltd

Congratulations on the completion of your 2346-03 Experienced Worker qualification, and many thanks for sending this fantastic review of your experiences of having done so with XS Training. All the best for your AM2 assessment and future as a Gold Card holding, 'recognised' qualified electrician.

Rated 5 out of 5 stars

Experienced worker NVQ 2346-3

Experienced worker NVQ 2346-3
Thank very much Tom Simpson and xs training for the great service.
Tom Simpson help and technical knowledge is spot on and put me at ease, he helped me throughout my electrical NVQ. Thank you very much Tom Simpson .

August 15, 2025
Unprompted review
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Reply from XS Training Ltd

Congratulations on the completion of your NVQ Experienced Worker qualification, Irfan, and thanks for taking the time to leave this great 5-star review of doing so with XS Training. In particular, thank you for your kind words about your dedicated assessor throughout the process, Tom Simpson. All the best for the future in the industry.

Rated 5 out of 5 stars

My assessor was a very helpful…

My assessor was a very helpful throughout the course of NVQ thanks to Craig Wiltshire For providing a support and great help and if I wasn’t unsure about something I always knew I could ask him and he would help me to understand it more.

August 13, 2025
Unprompted review
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Reply from XS Training Ltd

Many thanks for taking the time to leave this 5-star review about your experience in working with XS Training to achieve your level 3 electrical qualification, Shota. Congratulations on completing it, and all the very best for the future as a qualified electrician.

Rated 5 out of 5 stars

Big thanks to my assessor Craig Wiltshire for all the guidance and patience—couldn’t have smashed my NVQs without you!”

A huge thank you to my assessor (Craig Wiltshire)for all the support and guidance you’ve given me through my NVQs. You’ve been patient, encouraging, and always willing to explain things until I got them right. I honestly couldn’t have done it without your help—really appreciate everything you’ve done for me!

August 12, 2025
Unprompted review
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Reply from XS Training Ltd

Congratulations on "smashing" your NVQ Level 3 electrical qualification, Asif, and many thanks for your kind words about your assessor, Craig Wiltshire, throughout the process. He is without doubt one of the very best in the industry, and we're very lucky to have him as part of our team. We wish you all the very best for the future.

Rated 5 out of 5 stars

Overall good experience

My experience with xs training as a whole was really positive, although did have some bumps along the road after being unexpectedly changed assessor with no reason as to why. I don’t want to speak too much on previous assessor but my new assessor Tom was very good with communication and letting me know what was needed and when, kept to all meeting times and was clear about where I was on my journey. The team in the office were really helpful too in getting my ecs site card sorted whilst learning. All emails replied to promptly etc. very happy overall and would recommend Tom as a really good assessor who puts your mind at ease when feeling under pressure. Thanks for all your guys help

August 1, 2025
Unprompted review
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Reply from XS Training Ltd

Congratulations on the completion of your electrical level 3 NVQ qualification, Chris, and many thanks for taking the time to leave this 5-star review of your overall experience of doing so with XS Training. In particular, thank you for you kind words about the assessor, Tom, who ultimately guided you through it. All the best for the future in the industry.

Rated 5 out of 5 stars

exceeded my expectations.

I opted to pursue my 2357 NVQ Level 3 with XS Training after perusing numerous commendations and encountering an article in the Professional Electrician and Installer magazine that lauded their demonstrable success in training. Having endured unsatisfactory experiences with prior training providers, I approached the prospect of engaging another provider with considerable trepidation.
However, upon reaching out to XS Training and engaging in a conversation with their representatives, I felt reassured and ultimately resolved to proceed with them. I enrolled in the comprehensive 2357 Gold course, which encompassed all the essential components I required to achieve my objectives. The course structure and stipulations were exceedingly informative, elucidating the pathway ahead.
My assessor, Muztaba excelled in articulating the requirements and outlining our trajectory toward completion. At various junctures throughout the course, we engaged in professional discussions regarding the evidence I had submitted. As I approached the culmination of my training, I gained access to the invaluable AM2 preparation videos, which proved to be immensely beneficial; I successfully completed my AM2 on my first attempt. Without the aid of these preparatory videos, the outcome may well have been markedly different.
Observations were conducted via Zoom meetings, during which I elucidated and demonstrated my technical proficiency and knowledge. Overall, I cannot extol XS Training highly enough; they are truly exceptional and have far exceeded my expectations.

August 7, 2025
Unprompted review
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Reply from XS Training Ltd

WOW! Thank you very much for this amazingly detailed review, Kevin. I'm sure that many other people will find this of great help, especially those in a similar position to you before you chose XS Training. Although your initial expectations were almost certainly tempered by your previous experiences with other training providers, we are delighted to have exceeded them. Many thanks once again and all the very best for your future as a recognised, qualified electrician.

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