Xtreme Lashes by Jo Mousselli Reviews 800

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Best money I’ve spent on skills training. Everything was too notch, well organized, excellent support system. Gigi my trainer was incredibly supportive and thorough with her students. I even perso... See more

Company replied

Rated 5 out of 5 stars

I've love my education experience with Xtreme Lashes. From start to finish, I've received plenty of support and interaction with various staff members. But the classes themselves were so great! My ed... See more

Company replied

Rated 3 out of 5 stars

I have loved Xtreme Lashes for a few years now and stand behind the brand however the last year have been a little dissatisfied with the shipping. I understand the last couple of years have taken a to... See more

Company replied

Rated 5 out of 5 stars

I initially had difficulty in ordering on line as I had questions concerning product I was interested in purchasing. When I called Monday , the customer service young man, I wish I remembered his... See more

Company replied

Company details

  1. Cosmetics Industry
  2. Career and Education Provider

Written by the company

Xtreme Lashes by Jo Mousselli was founded in 2005 by former Pediatric ICU nurse, Jo Mousselli, RN, BSN, and her family. Xtreme Lashes has pioneered the eyelash extension industry globally and continues to innovate the beauty industry. Kickstart your rewarding and profitable career with Xtreme Lashes eyelash extensions training. We offer eyelash extension certification for beginner, intermediate, and advanced lash stylists! Give your clients longer, fuller, darker and more voluminous lifted lashes using our extensive line of high-performance eyelash extensions supplies. Generate thousands of dollars in profit utilizing Xtreme Lashes’ comprehensive eyelash extension kits to complete hundreds of lash applications! Extend the life of your clients’ Xtreme Lashes Semi Permanent eyelash extensions with eyelash extension compatible aftercare and cosmetics products developed by Registered Nurse Jo Mousselli and a team of scientists, chemists, engineers, professional lash stylists, and quality control experts. Xtreme Lashes professional supplies and aftercare products are formulated to combine science and nature at the highest concentration to achieve maximum efficacy, as well as nourish, rejuvenate, and Extend Your Beauty™.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

800 reviews

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Rated 5 out of 5 stars

I received the product very quickly

I received the product very quickly, within 2 days. I love this product, however, it is over-priced for the amount of time it lasts to treat my lashes & brows.

December 29, 2022
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Reply from Xtreme Lashes by Jo Mousselli

Thanks Terrie! We're glad to see you love our Amplifeye® Advanced Lash & Brow Fortifier, and appreciate you choosing us to shop your lash cosmetics. We have a great formula and try our best to competitively price our products, without reducing quality. That said, we do have multiple ways to save as a consumer! On top of complimentary 2-day shipping on all orders, you can save 20% off by using your Lash Stylist's unique promo code. In addition to all the above, we offer weekly promotions that range from free gifts, to 20% off. If you have any questions, please don't hesitate to reach out to our Customer Success Team at 877-244-5274.

Rated 3 out of 5 stars

Where’s my certificate

I have emailed and called about my training certification for three months and no one can seem to give me an answer.

October 24, 2022
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Reply from Xtreme Lashes by Jo Mousselli

Dear Ashley,

First, congratulations on successfully completing your Classic Training! We are so glad you chose Xtreme Lashes® for your training and products, and apologize for the challenges you experienced in receiving your Training Certificate. Beginning in October, we faced a technical issue that caused a temporary pause on printing and mailing of certificates. We expected we would be able to resolve the issue and resume printing and shipping these out quickly, but it was more complex than we realized. We regret we did not provide you with timely updates on the issue. The good news is that the issue is now resolved, and you should be receiving your Xtreme Lashes® Certificate any day, if you haven’t already! Please don’t hesitate to reach out to our Customer Success Team at 877-244-5274 if you have any other questions or concerns. We value your business and loyalty, and wish you a long and profitable career in lashes!

Rated 5 out of 5 stars

Ease of use of online shopping…

Ease of use of online shopping portal/website and quick shipping

November 11, 2022
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Reply from Xtreme Lashes by Jo Mousselli

Thank you for your positive review, Toni It is such a pleasure to hear this kind of feedback! We appreciate you.

Rated 5 out of 5 stars

Phenomenal lash products

Phenomenal lash products, great online experience and delivery is free and always fast! I have been a loyal client for at least 8 years and I refuse to purchase eyeliner from anywhere else. Thanks Jo and team!!

December 15, 2022
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Reply from Xtreme Lashes by Jo Mousselli

Thank you so much for this glowing review, Elaine! We are grateful for this valuable feedback and are so happy you have this experience with Xtreme Lashes. We will pass this along to Jo and the Xtreme Lashes Team!

Rated 5 out of 5 stars

Amazing skin renewing concealer

Amazing skin renewing concealer, slightly lightens just where I need it. Creamy, blends wonderfully.

December 1, 2022
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Reply from Xtreme Lashes by Jo Mousselli

Thank you Susan we appreciate your very positive review about our skin renewing concealer

Rated 4 out of 5 stars

I absolutely love Xtreme products

I absolutely love Xtreme products. I have been a loyal customer spending thousands of dollars to keep my spa supplied. So my only complaint would be that because I did not take my certification with this company, I can not receive the discounted rates on the retail supplies. I have been in the beauty industry for over 20 years and certified for lashes for over 10. Unfortunately I was unaware of Xtreme lash when I started doing lashes. However I will continue to be a loyal customer.

December 1, 2022
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Reply from Xtreme Lashes by Jo Mousselli

Thanks so much for your positive review :).

Rated 5 out of 5 stars

My items arrived fast

My items arrived fast! I love their moisturizer!!

October 3, 2022
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Reply from Xtreme Lashes by Jo Mousselli

Thank you for your kind words, Hannah. We appreciate you!

Rated 1 out of 5 stars

Sent a defected item and now still…

Sent a defected item and now still won’t answer back for my refund. Products aren’t worth the price!

October 25, 2022
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Reply from Xtreme Lashes by Jo Mousselli

Hi Christina,

We regret to hear that your experience with our products and service. Please note returns can take up to 28 days to process, starting from the date the product(s) were returned. We're glad to see you've been reinbursed per your conversation with a customer success representative.

If you have any additional questions or concerns, or feel that your product may be defective, please don't hesitate to speak directly with our Customer Success Team at 844-244-5274. Your success is our #1 priority!

Rated 4 out of 5 stars

I love love the individual lashes however…….

I love love the individual lashes. However they are too costly to maintain at $90 every 2-3 weeks. Because of this I’m switching over to a different eyelash system They look just as awesome as Xtreme easy to apply and last 10 days. The cost is minimal compared to Xtreme. Plus I love how they are placed under the lashes not on top and you can step up your game with volume and colors etc.

September 16, 2022
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Reply from Xtreme Lashes by Jo Mousselli

Dear Phyllis,

We are pleased to learn that you love getting lash extensions! Xtreme Lashes® aims to provide the most comprehensive education & training for health and beauty professionals, and high-performance, long-lasting and low-maintenance products that provide both cosmetic and therapeutic benefits.

With that said, stylists who have received our training or purchase our products are not employees or contractors of Xtreme Lashes – they are independent professionals that use the training and products we provide them to run their own independent businesses during which they make independent decisions on specific application techniques and pricing.

Please also note that retention/how long lash extensions last, depends on the stylist's application techniques as well as the person's natural lash cycle and other factors. For example, some people's lashes grow and shed faster than others, etc.

If you haven’t already done so, please reach out to the person who applied your lash extensions to discuss your feedback on pricing, the application techniques used, and retention/longevity. Furthermore, we encourage you to go to the Xtreme Lashes Lash Stylist Directory https://www.xtremelashes.com/eyelash-extensions/map.aspx to find a local Xtreme Lashes Stylist near you. That said, please note that every lash stylist's specific techniques will vary/similar to going to a hairstylist. Every hair stylist's techniques and final outcome will vary. We encourage you to try other Xtreme Lashes lash stylists in order to find the one who will provide your desired outcome!

Please don’t hesitate to reach out to our Customer Success Team at 877-244-5274 if you have any other questions or concerns.

Rated 5 out of 5 stars

I’ve been a happy customer of Leslie…

I’ve been a happy customer of Leslie and her staff for 3 years now they do perfect lashes that look natural and luxurious
I’m very happy with this salon

October 21, 2022
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Reply from Xtreme Lashes by Jo Mousselli

Thank you Joann for your positive review, always glad to her good things about our stylist and their satisfied lash customers.

Rated 5 out of 5 stars

I’ve take a classic course with Xtreme…

I’ve take a classic course with Xtreme lashes which was wonderful and informative. Since then I have continued to order the Xtreme lash cleanser/makeup remover to resell to my clients. We can’t keep this stuff on the shelve! The only thing I would like to ask for this product is to hopefully one day have it in a foaming bottle.

October 14, 2022
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Reply from Xtreme Lashes by Jo Mousselli

Hi Katie, thank you for you glowing review. We appreciate your loyalty to Xtreme Lashes over the years, we will bring up your product suggestion to our product development team.

Rated 5 out of 5 stars

Favorite Lash Extension Supply Company

Xtreme is my go to for all of my lash needs! Always a speedy delivery & high quality products.

September 21, 2022
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Reply from Xtreme Lashes by Jo Mousselli

Thank you, Emileigh! Xtreme Lashes strives to deliver high quality products quickly to our clients.

Rated 5 out of 5 stars

Very pleased with results

Very pleased with results. Deidra Nevels Lily is awesome. She is so patient and kind. I have health issues that make it difficult for me to not have my head elevated. She took all of it in consideration and was wonderful. Her excellent nursing skills are evident in every facet of her business. Strongly recommend her!

August 17, 2022
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Reply from Xtreme Lashes by Jo Mousselli

Thank you Carole for your review.

Rated 5 out of 5 stars

Best quality!!

I am using this brand almost 6years now and would highly recommend it !!!
Best quality of lashes and lash glue as well !
I will continue to use it.

September 9, 2022
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Reply from Xtreme Lashes by Jo Mousselli

Thank you Grace we appreciate you very positive review! I'm happy you think our products are best quality

Rated 5 out of 5 stars

Love the lashes and shipped out fast

I love there lashes very good quality lashes

September 9, 2022
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Reply from Xtreme Lashes by Jo Mousselli

Thank you Liza we appreciate your very positive review. We enjoy hearing you love our lashes.

Rated 5 out of 5 stars

Love the eyeliner

Love the eyeliner! It glides so easily and lasts all day. And it seems to last forever which makes it worth the money! By far my favorite make up product

September 8, 2022
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Reply from Xtreme Lashes by Jo Mousselli

Thank you Jennifer for your very positive review ! We enjoy hearing great things about our GlideLiner's

Rated 5 out of 5 stars

Always an exceptional experience

Always an exceptional experience. Great products, great service! Recommend if you want only the best.

September 3, 2022
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Reply from Xtreme Lashes by Jo Mousselli

Thank you for your kind words, Nicole! We appreciate your loyalty to Xtreme Lashes!

Rated 5 out of 5 stars

I always love the quick response and…

I always love the quick response and delivery times. Products are always fresh and packaged nicely. I have been with Xtreme Lashes as a stylist since 2007 ish and love the way they are always on top of new trends. I do, however, only do classic with a bit of volume for the natural look, sometimes more sometimes less, and my clients always return. If they have a party or event, we take it up a notch from their day to day. They still cant believe after all these years that they can sleep with me working with a bright light and tweezers. :)

September 1, 2022
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Reply from Xtreme Lashes by Jo Mousselli

Thank you Diane for you very positive review, I am very glad that you have been a stylist with Xtreme Lashes since 2007 and that you enjoy the classic with a bit of volume for your clients. We appreciate you .

Rated 5 out of 5 stars

I love Xtreme lashes

I love Xtreme lashes! There is nothing like then

August 29, 2022
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Reply from Xtreme Lashes by Jo Mousselli

Thank you Sandra we appreciate your very positive review on our lashes

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