The colour faded on my face after I washed twice which wasn’t the case when I bought it during pandemic.quality is bad n I regret buying 10 pieces.just tried black colour.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
These masks are amazing. i am a freelance musician and these are the first masks I have found during COVID 19 that do not steam up my reading glasses. The transparency allows the singers and players... See more
Company replied
I am in my 80s and have a serious heart condition plus a leaking mitral valve. To wear a mask was proving to be almost impossible as unable to breathe and raising heart rate, Our daughter in the... See more
What a fab product! I was recommended Xula masks by a speech therapist at my daughter’s school, because I run baby and toddler classes, need to wear a mask, but also need to be able to breath to sing,... See more
Company details
Written by the company
XULA the next generation, certified, see through, reusable mask. Independently tested in accordance too EN14683:2019+AC:2019 (same level as PPE) XULA is an ideal fit for all types of facial features, the light and comfortable innovative transparent nanopores fabric have been designed to filter particles (such as microorganisms/viruses) and not gases (such as oxygen), offering high breathability whilst remaining extremely effective providing 95% bacterial, 95% particle and 96% aerosol filtration protection to the wearer. XULA masks are also coated with HEIQ VIROBLOCK, an effective Swiss antiviral technology which kills 99.99% of bacteria and harmful viruses, allowing XULA masks to boast ‘best in class’ antibacterial, virus & microorganism protection, whilst the water-repellent, anti-fog fabric means no more issues with your glasses steaming up.
Contact info
Unit B1f, Fairoaks Airport, GU24 8HU, Chobham, United Kingdom
- xula@magnifybrands.co.uk
- xula.co.uk
3.9
Great
128 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bad quality colour faded on my face after I…
The colour faded on my face after I washed twice which wasn’t the case when I bought it during pandemic.quality is bad n I regret buying 10 pieces.just tried black colour.
November 22, 2023
Order never received
The requested order, which I was very much looking forward to, was never delivered....very sorry to say.
November 30, 2023
Reply from Xula
Morning Charles, we can confirm your order was dispatched within our stated turnaround time via Royal Mail standard international delivery as you paid for. As you are based in Australia, Royal Mail quote 10-14 working days from dispatch from the UK. As of today, this has only been 9 working days so we estimate your order will be with you imminetly. Kind regards, The XULA team.
Probably not useful against covid
Quick delivery. Good looking mask but probably totally useless against corona virus which is what I needed it for. I should've checked more closely before purchase but if it allows 5% bacteria through then corona virus being 10x smaller will presumably get through no problem and any virucide takes time to work.
July 14, 2023
Excellent service and product
Excellent communication, swift delivery and fantastic product
January 10, 2023
The style is so good And make us more…
The style is so good And make us more confident living in covid-19 pandemy
December 8, 2022
Delivered on time and price adjusted to…
Delivered on time and price adjusted to reflect vat removal
November 26, 2022
Delivery took a bit longer than I…
Delivery took a bit longer than I expected, but the order was correct. Customer service addressed my initial concerns in a professional manner, for which I am grateful.
November 9, 2022
Excellent product again
Excellent product again ! I am a returning customer.
Excellent communication and delivery.
November 3, 2022
Arrived very quickly and very nicely…
Arrived very quickly and very nicely packaged too. Have used one before, so this is a replacement. Works well with spectacles - no misting up.
November 5, 2022
the size of my xula kids face mask is…
the size of my xula kids face mask is wrong and I tried to contact you by phone and email and there is no response. The size is bigger than previous ones that I have bought. it’s too big.
October 22, 2022
Excellent, comfortable mask
Excellent product and fast, efficient service. This is the second set we have bought. They fit well, are extremely comfortable, and are easy and fast to wash and dry. Everywhere we go, people ask about our masks and where we got them.
October 7, 2022
A comfortable to wear mask nicely…
A comfortable to wear mask nicely packaged and delivered. It was recommended by a friend.
September 22, 2022
Quality product and with the see-thro…
Quality product and with the see-thro advantage provides many advantages. Its value re effectiveness against Covid remains to be tested ,but presume this has been done elsewhere
September 9, 2022
Wonderful Product!
What a fab product! I was recommended Xula masks by a speech therapist at my daughter’s school, because I run baby and toddler classes, need to wear a mask, but also need to be able to breath to sing, and would love the babies to be able to see my expressions! The website was clear and easy to use, there’s a good range of product options, and I’m so so happy with my masks - they are exactly what I was looking for - lightweight but with protection, a good fit, and the kids can see me!
September 4, 2022
excellent product
August 27, 2022
I think the product will be good.but I…
I think the product will be good.but I just haven't received it yet!I did get offered an apology for delay and offer of a refund.....
July 29, 2022
Reply from Xula
As per our notification on our web site, we had to confirm to our customers that all orders between 23rd Jul - 7th Aug 2022 would be delayed for dispatch until 8th Aug due to moving our logistics function. We apologise for any inconvenience caused and can confirm your order has been dispatched today for you. Kind regards, The XULA team.
Excellent service
Excellent service. One star missing because I don't know how this mask compares to ffp2. These are worn for work but I would use for travel etc if I was more confident.
July 9, 2022
My masks haven’t come yet
My masks are great. I have a friend who recommended them and so far so good.
June 18, 2022
Reply from Xula
Good morning Ann, we are sorry to hear your XULA order has still not arrived with you. We have looked into this and it falls with ROYAL MAIL who quote delivery to Australia up to 14 working days so based on that we anticipate your order being with you shortly.
Kind regards
The XULA team
I love these masks
I love these masks. So comfortable with no fogging of glasses in even rainy weather. Easy to look after as well
June 17, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.