XVI Latorre Reviews 193

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products, particularly the rings, for their stunning appearance, high quality, and remarkable sparkle, often comparing them favorably to real diamonds. Many people express satisfaction with the overall quality and value for money, frequently making multiple purchases and receiving numerous compliments on their jewelry. However, some customers have reported significant issues with order fulfillment and customer service. There are instances of orders not arriving, being delayed for extended periods, or containing incorrect items. Additionally, a number of people have expressed frustration with the lack of response to their inquiries and emails regarding these issues, leading to a loss of confidence in the company's ability to deliver.

What people talk about most

Product

Users describe positive interactions with product. Many customers express satisfaction with the quality and... See more

Order

People report ambiguous experiences with order. Many customers express frustration over unfulfilled orders,... See more

Quality

Reviewers highlight positive aspects of quality. Many customers are surprised by how "real" and gorgeous the... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many consumers praise the fast and... See more

Response time

Consumers express significant frustration with the company's response time. Many report sending multiple... See more

Based on these reviews

Rated 5 out of 5 stars

The ordering process was really easy and my ring was delivered well within the time limits indicated. I absolutely love my 2 carat oval, half pave moissanite ring and I can't stop looking at it's s... See more

Rated 5 out of 5 stars

My first ring came in a beautiful box, which made it more special. It is beautiful sending g out shats of rainbow colours. I loved it so much I bought another one bigger in carats 3 my first one was 1... See more

Rated 5 out of 5 stars

It was a fast clear, and efficient order and assistance with size as well on your chat facility. I received my 1st order, packed beautifully with an interesting history of the product. I even had a... See more

Rated 5 out of 5 stars

Amazing and beautiful rings. They look stunning an feel great. I've been using the ring now for months and it still looks as beautifull as day one. Delivery is fast and safe. I love that you can take... See more



Contact info

3.9

Great

TrustScore 4 out of 5

193 reviews

5-star
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1-star

Replied to 26% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Disappointing Quality and Unfair Return Policy – Avoid This Site!

I ordered the Empress III Ring, and when it arrived, I was extremely disappointed with the quality. The ring was bulky and looked nothing like what was advertised on their website. I contacted customer service the same day I received it to request a return and a refund, only to be told that they don't accept returns unless the item is damaged. This is completely unacceptable. Their return policy is very restrictive and not customer-friendly at all. This was a terrible shopping experience—please be aware and avoid shopping from this site.

August 19, 2024
Unprompted review
XVI Latorre logo

Reply from XVI Latorre

Hey Vivian! I'm sorry you have had a bad experience, but we do offer a full refund on missing, damaged or wrong items in our policies, all you would have had to do was send an image with proof of this. All our designs and images of our products on our store are done from the same cad files to make sure all items are consistent with the images on the website. Also in regards to our customer service, we have let go of our previous representatives hoping we can make our customers experience better. Hit up our website chat to talk to the new team who will happily refund you your item <3

Rated 5 out of 5 stars

Great products

Great products
Thought I would try these and I was totally amazed by the results. Excellent and high quality diamonds and workmanship along with the fast shipping. Brilliant

April 17, 2024
Unprompted review
Rated 4 out of 5 stars

Rings received and I love them!

Although I received my rings 2 months later due to some difficulties with the post, I was finally able to get through to the team. They reassured me that they will resend my parcel within two weeks and they did! The rings are absolutely gorgeous. It was definitely worth the wait.
The founders were directly in contact with me and I really appreciate their help and promptness!

August 16, 2024
Unprompted review
XVI Latorre logo

Reply from XVI Latorre

Hey Alisha! I believe our founders reached out to you personally and sorted this issue out <3 According to the tracking information from Australia Post your order we re-sent should arrive this week.

Rated 1 out of 5 stars

PLEASE DO NOT BUY FROM THIS COMPANY NO…

PLEASE DO NOT BUY FROM THIS COMPANY NO REFUND POLICY!!! RING is NOT THE SAME as in pictures!! DOMT WASTE YOUR MONEY!

August 9, 2024
Unprompted review
XVI Latorre logo

Reply from XVI Latorre

Hey Bradley! I'm sorry you have had a bad experience, but we do offer a full refund on missing, damaged or wrong items in our policies, all you would have had to do was send an image with proof of this. All our designs and images of our products on our store are done from the same cad files to make sure all items are consistent with the images on the website. Also in regards to our customer service, we have let go of our previous representatives hoping we can make our customers experience better. Hit up our website chat to talk to the new team who will happily refund you your item <3

Rated 5 out of 5 stars

Amazing quality!

The workmanship on my emerald cut stud earrings is admirable. The shine and clarity of the stones is amazing. I love wearing them as much as I can.

August 15, 2024
Unprompted review
Rated 5 out of 5 stars

I love my ring

I love my ring, perfect size…
However I chose the gold plated and I regret it because the it wore off very quickly and is now silvery colour!
I personally wouldn’t choose the gold plated again unless you intend using it as only a ‘dress’ ring!
The quality and shine of the stones is second to none and certainly looks like the real thing.

July 3, 2024
Unprompted review
Rated 1 out of 5 stars

After sale service is inexistant!!!!

After sale service is inexistant!!!!! My parcel was lost and they never ansvered me !!!!!! Don’t by, keep your money!!

July 8, 2024
Unprompted review
XVI Latorre logo

Reply from XVI Latorre

Hi Aliona! I believe our founders reached out to you personally and sorted this issue out <3 According to the tracking information your order we re-sent has landed in France & should arrive early next week.

Rated 5 out of 5 stars

How I feel 6 months after purchasing...

Purchased from xvilatorre around 6 months ago, The moissanite is beautiful and am so happy I purchased this instead of a diamond or even a lab grown diamond. No one can tell the difference. I get complimented everywhere I go, for the price it's amazing quality, the band hasn't tarnished or changed colour at all. The plating is very luxurious, and the ring has a nice weight to it. I have purchased from other stores and they feel very cheap and light, but xvilatorre is well weighted and feels perfect.

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

Value for money

I have purchased this product several times for myself and as gifts for family members. The moissanite set my diamond tester off and it looks like expensive jewellery. The delivery was always on time and packaged well. I recommend this brand, I love it and tell everyone about it

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing quality 😍 amazing service

Amazing ring and service! Everything is made to order so you know you're getting quality. There is a ring size on their website to make it easier to choose. Ive had so many compliments on the ring and that it looks like a diamond ! I had a question regarding my order and they were fast on their response. I will definitely purchase again. Thank you!

July 31, 2024
Unprompted review
Rated 1 out of 5 stars

Refund/ replacement!!…

I have been waiting since March for a replacement ring that I never received, the package was delivered damaged and my ring stolen !! XVI Latorre have agreed that the ring has been taken , they are duty bound to replace or refund which they said they would do, they are now not even answering my email's AVOID AVOID shocking company, wish I had read the reviews before I ordered 😡

August 7, 2024
Unprompted review
XVI Latorre logo

Reply from XVI Latorre

Hey Kathleen! We are sorry your items were stolen upon delivery! We 100% acknowledge how frustrating this would be, I know this is a tough one as no one is really at fault here besides the thief that took it. But our new and highly improved customer service team want to take responsibility of this and make it right for you. Can you please message the chat option on our website with your order number and we will 100% make this right by sending your order out again!

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