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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional patience, helpfulness, and professional approach, making complex processes feel easy and understandable. Many people highlight the excellent customer service, noting the clear communication, quick responses, and the supportive nature of the team. Consumers frequently mention the efficiency and ease of the overall service, appreciating how smoothly their needs were handled from start to finish. The user experience is often described as straightforward and reassuring, with many reviewers expressing gratitude for the detailed explanations and guidance provided throughout the process.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Consumers find service to be positive. Many reviewers highlight the efficiency, professionalism, and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

User experience

Users describe positive interactions with the user experience. Many customers found the service easy to use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Andrew has the patience of a saint, particularly when it comes to explaining LPAs! Nothing is too much trouble, every question we asked was answered clearly, draft documents were emailed to us, a few... See more

Company replied

Rated 5 out of 5 stars

My husband & I had wills & LPAs drawn up & engrossed by Andrew ! He was thorough & very patient, plus sensitive to matters we were concerned about. We highly recommend his services. We are extre... See more

Company replied

Rated 5 out of 5 stars

My partner and I were looking to get our first Will written. With absolutely no idea what to do, Xwills came along and were amazing. We first dealt with Lianne who explained everything to us and was i... See more

Company replied

Rated 5 out of 5 stars

Xwills were professional, courteous, knowledgeable and answered all of my numerous questions with skill and politeness. Andrew was prompt to reply to queries and always with accuracy. Xwills provided... See more

Company replied


Company details

  1. Legal Services
  2. Estate Planning Attorney

Written by the company

Professional, qualified Will Writing, Estate Planning and Lasting Power of Attorney services with free initial consultation and competitive pricing. Speak to a fully qualified professional about the best way to protect your estate and safeguard your wishes. Members of the Society of Will Writers with £2,000,000 Professional Indemnity Insurance. Our services include: - Wills and trusts - Estate planning - Asset protection - Lasting Powers of Attorney - Probate administration Planning for the future? Xwills.com helps you navigate Wills, Estate Planning and Lasting Power of Attorney with clarity and confidence. Our experienced team recognises that every family is different and creates personalised strategies to protect your assets and your legacy. Why choose Xwills.com? - Expertise: Qualified specialists who tailor your plan to your circumstances and goals. - Personalised solutions: Time is taken to understand your situation and design the right structure for you. - Comprehensive services: Wills, trusts, estate planning, asset protection and LPAs under one roof. - Attention to detail: Every element of your plan is carefully considered for robust protection and peace of mind. - Client-centred approach: Clear explanations, responsive support and ongoing guidance when your needs change.


Contact info

4.8

Excellent

TrustScore 5 out of 5

58 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

Efficient Service

A quick and efficient service, firstly from Lianne arranging my appointment and then from Andrew, who answered my queries and quickly produced the paperwork.

I couldn’t ask for more, thank you.

April 14, 2026
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Reply from Xwills.com

Thank you for your kind words! We’re delighted to hear that Lianne was able to arrange your appointment smoothly and that Andrew could answer your questions and get everything sorted so efficiently.

We really appreciate you taking the time to share your experience—it means a lot to the team. If there’s ever anything more we can help with, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Battling with the issues of preparing…

Battling with the issues of preparing new wills and LPAs the best thing we did was contact Xwills.com. Andrew was quick to respond and from there on things became easier. Andrew is clearly very experienced and able to fine tune your wishes and complete the endless form filling. Andrew is ready available to answer the inevitable questions throughout, the whole process was effortless and value for money.

April 19, 2026
Unprompted review
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Reply from Xwills.com

Thank you for taking the time to share your experience.

We’re pleased to hear that Andrew was able to support you through the process of preparing your Wills and Lasting Power of Attorneys (LPAs), and make what can often feel complex much more straightforward. Providing clear guidance, responsiveness, and attention to detail is exactly what we aim for, so it’s great to know this made a difference for you.

We appreciate your trust in Xwills.com and your recommendation, and we’re always here should you need any further assistance in the future.

Rated 5 out of 5 stars

5 Star service from Lianne and Andrew.

Excellent service from initial contact and enquiry until completion of Trust Wills and LPA.

I cannot praise Lianne and Andrew enough, excellent knowledge, patience, helpful and they both went above and beyond.Also reasonably priced, efficient and ease of contact and response.

February 23, 2026
Unprompted review
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Reply from Xwills.com

Thank you so much for the 5-star review!

We are absolutely delighted to hear about your experience with Lianne and Andrew. Dealing with Trust Wills and LPA matters can feel like a big undertaking, so it’s wonderful to know that their knowledge and patience helped put you at ease.

Our team prides itself on going above and beyond to provide an efficient and reasonably priced service, and your kind words mean a lot to us. We will be sure to share your feedback with Lianne and Andrew—they will be thrilled to know they made such a positive impact.

Thank you for choosing us and for your high recommendation

Rated 5 out of 5 stars

5 Star Company

Excellent service from start to finish. Andy and Lianne made this process so simple. We wouldn't hesitate in recommending. Superb pricing structure. Everything is explained in simple terms.

March 24, 2026
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Reply from Xwills.com

Thank you for the 5-star review! We are so pleased to hear that Andy and Lianne made the process simple and straightforward for you. We pride ourselves on our transparent pricing and clear communication, so it’s wonderful to know those values resonated with your experience. We truly appreciate the recommendation.

Rated 5 out of 5 stars

Highly recommend Xwills, so patient and professional

Andrew was incredibly patient with us, we were making trust wills and he explained every step of the way. We were nervous about the process but he was just so easy to talk to and explained every question we had. Cannot recommend him enough. Thank you again Andrew.

March 16, 2026
Unprompted review
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Reply from Xwills.com

Thank you so much for the kind words. We are thrilled to hear that Andrew made the process of setting up your trust wills clear and comfortable. We know these decisions can feel a bit daunting, so it’s wonderful to know his patient approach helped put you at ease. I’ll be sure to pass your thanks along to him—he’ll be delighted to hear he made such a positive impact!

Rated 5 out of 5 stars

Excellent service with professional…

Excellent service with professional advisors. The process was made easy due to the advisor being knowledgeable and understanding my wishes.

March 17, 2026
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Reply from Xwills.com

Thank you for the five-star review. It is great to hear that our team provided such a professional service and that your advisor was able to make the process easy by understanding your wishes.

We really appreciate you taking the time to share your feedback!

Rated 5 out of 5 stars

Would definitely use again!

We needed a will updating and Andrew made the process very slick and easy. He replies to any emails very promptly and happily explains any unfamiliar terminology.

March 17, 2026
Unprompted review
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Reply from Xwills.com

Thanks so much for the five-star review. It’s great to hear that Andrew made the process of updating your will so straightforward. We know legal terminology can be a bit of a minefield, so I’m glad he was able to clear everything up for you and make the experience a positive one.

We really appreciate you taking the time to share your recommendation!

Rated 5 out of 5 stars

I can’t recommend Andrew and Lianne…

I can’t recommend Andrew and Lianne highly enough. From start to finish they were incredibly helpful, professional, and reassuring. Writing a Will for the first time can feel overwhelming, but Andrew explained everything so clearly and thoroughly, and there was never a question that felt too small or inconvenient.

I even missed a few calls we had scheduled, yet he was always patient, understanding, and more than happy to call me back when I was better prepared. Lianne was equally wonderful — her tone immediately put me at ease, and I knew straight away that I wanted to work with her and Andrew.

After speaking with friends, it’s clear that Xwills are also very competitively priced. I’ll admit I didn’t shop around much because I trusted them instantly, but the fact they were so reasonably priced was a fantastic bonus. Overall, an excellent experience and a team I would wholeheartedly recommend.

February 2, 2026
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Reply from Xwills.com

Thank you so much for taking the time to leave such a thoughtful review. We’re genuinely delighted to hear that your experience with us felt clear, reassuring, and supportive — especially when writing a Will for the first time, which we know can feel daunting.

Andrew will be particularly pleased to hear that his explanations helped make the process feel manageable, and we truly appreciate your kind words about his patience and flexibility. Lianne is equally grateful for your feedback, and it’s wonderful to know that her approach helped put you at ease from the outset.

We’re also glad you felt our pricing was fair and competitive, but most importantly that you felt able to trust us throughout the process. Thank you again for your recommendation — it really does mean a great deal to us.

Rated 5 out of 5 stars

Great value, professional wills provided

My wife and I were provided with perfect mirror wills at a fraction of the cost of solicitor produced wills. Thank you to the staff, whose patience helpfully made sure our requirements were reflected professionally in our wills. I highly recommend using Xwills

January 30, 2026
Unprompted review
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Reply from Xwills.com

Thank you so much for taking the time to share your experience with Xwills. We are delighted to hear that you and your wife are pleased with your mirror wills!

We are especially glad to hear that Andrew was able to guide you through the process. He takes great pride in being patient and thorough, so I will be sure to pass your kind words along to him—he will be thrilled to know he made a difference.

Our goal is always to provide a professional, high-quality alternative to traditional solicitor-led services at a fair price. Thank you for your recommendation and for choosing us to help with such an important task.

Rated 5 out of 5 stars

Very easy todo

Very easy todo, bit more expensive than some.

January 30, 2026
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Reply from Xwills.com

Many thanks for the feedback. We’re glad we could make the process easy for you. We aim to offer flexibility with our pricing—from our £49 online wills to our £99 professional telephone consultations for those who prefer expert guidance. It sounds like the professional support and bound delivery worked well for your needs, and we appreciate your business!"

Rated 5 out of 5 stars

Good service

Good service
Fair price
Professional

January 26, 2026
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Reply from Xwills.com

Thank you for the feedback! We’re glad we could provide a professional service at a fair price for you. It was a pleasure assisting with your requirements, and we wish you all the best for the future.

Rated 5 out of 5 stars

Xwills, Lianne & Andrew were amazing!

I recently worked with Xwills to update my will.

Lianne and Andrew were both fantastic through the whole process.
Lianne was very flexible, friendly and have amazing customer service I thank you greatly for her time and understanding.
Andrew was very professional, friendly and explained everything along every step of the way and make sure everything was covered.

I will definitely use them again when and if I need to update my will again.

December 5, 2025
Unprompted review
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Reply from Xwills.com

Thank you so much for the glowing review! We are thrilled to hear that you had such a positive experience updating your will with us.

Lianne will be delighted to hear your kind words about her flexibility and customer service—she always strives to make the process as smooth as possible. It’s also great to know that Andrew’s professional guidance helped you feel confident and covered at every step. We truly appreciate your recommendation and look forward to assisting you again in the future!

Rated 5 out of 5 stars

Quick and efficient

Andy and Leanne dealt with my enquiry.
Very quick and efficient
Will was free with life insurance I took out.

November 24, 2025
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Reply from Xwills.com

Thank you for the review! We're glad Andy and Leanne were able to handle your enquiry so efficiently. It’s great to hear you were able to take advantage of our free will offer alongside your life insurance policy—we believe it’s a vital part of making sure our clients are fully protected. We appreciate your feedback.

Rated 5 out of 5 stars

Highly recommend Xwills: excellent service, reasonably priced.

Xwills were professional, courteous, knowledgeable and answered all of my numerous questions with skill and politeness. Andrew was prompt to reply to queries and always with accuracy. Xwills provided our LPA's and Wills and we are very pleased with their work. You really don't need to look any further. I spoke to several other providers before selecting Xwills; I found their straightforward service to be a breath of fresh air when others attempted to upsell from the first contact. I would highly recommend Xwills services and at a very competitive price. Just what we needed.

November 23, 2025
Unprompted review
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Reply from Xwills.com

Thank you for your detailed and thoughtful review. We’re delighted you found our service professional and clear, and that Andrew was able to assist promptly and thoroughly. It’s great to hear our straightforward approach and competitive pricing stood out to you. If you ever need further support or advice, please don’t hesitate to reach out—we’re always here to help.

Rated 5 out of 5 stars

I needed a power of attorney

I needed a power of attorney
I looked at a few companies
Checked out Xwills and their offer for writing power of attorney
Got in touch
They were extremely professional and lovely to talk to

November 10, 2025
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Reply from Xwills.com

Thank you so much for taking the time to share your experience with Xwills.com. We’re glad you found our team professional and pleasant to deal with, and that our Power of Attorney service stood out among your options. If you ever need further guidance or support, we’re always here to help

Rated 5 out of 5 stars

Needed a Will and I found Xwill.com Ltd

Needed a Will and I found Xwill.com Ltd
Andrew is a very professional and very knowledgeable for what he does.
Thank you for your service and advice you are a very patient gentleman

August 27, 2025
Unprompted review
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Reply from Xwills.com

Thank you very much for your kind feedback and for choosing Xwills.com for your Will needs. We’re pleased to hear you felt supported and received clear, professional advice. If you ever need further assistance, please don’t hesitate to contact us at Xwills.com

Rated 5 out of 5 stars

Thank you very much for your help with…

Thank you very much for your help with my will. The service was professional, clear, and the price was very reasonable. I truly appreciate your support.

September 30, 2025
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Reply from Xwills.com

Thank you for your wonderful feedback and for choosing us to help with your will. We’re delighted to hear that you found our service professional, clear, and reasonably priced. Your appreciation means a lot to the team, and we’re always here if you need further support or advice in the future.

Rated 5 out of 5 stars

The process was seamless

The process was seamless. I received clear guidance and consistent support throughout, which gave me confidence that I was in professional hands

October 10, 2025
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Reply from Xwills.com

Thank you so much for your kind words and for taking the time to leave a review. It’s wonderful to hear that you found the process seamless and that our guidance and support provided reassurance at every stage. We’re committed to ensuring our clients feel confident and well-informed, so your feedback means a great deal. If you ever need further assistance, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Very professional and kept in contact to ensure everything was correct

Fast and efficient with an attension to detail

October 7, 2025
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Reply from Xwills.com

Thank you for your fantastic feedback! Professionalism, clear communication, and attention to detail are core to our service, so it's great to know these stood out in your experience. We're pleased we could deliver a fast and efficient process for you. If you have any further needs or questions, we're always here to help

Rated 5 out of 5 stars

Will

Very, knowledgeable, efficient and easy to work with.

October 6, 2025
Unprompted review
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Reply from Xwills.com

Thank you so much for your kind words! We're delighted to hear that you found our service knowledgeable, efficient, and easy to work with. Your feedback means a lot to us and motivates the team to keep delivering straightforward, expert support. If you ever have further questions or need assistance, we're always happy to help. Thanks again for trusting us with your will writing needs

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