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See what reviewers are saying

Rated 1 out of 5 stars

I asked if they can credit my refund as gift card balance when a package is damaged and undeliverable. Without permission from me or any explanation, they refunded to my original payment method. I wan... See more

Rated 1 out of 5 stars

I didn't even want to give a single star. The package was sent to the wrong state. I contacted the customer service, but they actually asked me to contact them again after 5 days to request a return... See more

Company replied

Rated 1 out of 5 stars

The PEPERO STRAY KIDS product was advertised as a Stray Kids Pick, but the item I received was a standard box without any Stray Kids–themed packaging or content. This was misleading based on the listi... See more

Company replied

Rated 5 out of 5 stars

I've been ordering from Yami once a year since June, 2021. I haven't bought anything fresh--just dried/preserved foods, sauces and other shelf-stable staples. If you bundle the order and get free ship... See more

Company details

  1. Food Products Supplier
  2. Appliance Store
  3. Asian Grocery Store
  4. Beauty Product Supplier

Written by the company

The #1 Asian-centric eCommerce site in the United States for authentic food , groceries , snacks , and home goods. We’re bringing the world closer for everyone to experience and enjoy by making authentic Asian groceries and goods easily accessible to all of North America.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

526 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Cheating in customers' reviews

Cheating in customers' reviews

I purchased a soymilk maker from yamibuy.com with unsatisfactory experience. So I posted a two star review with comments. Within hours my reviews were deleted. Only positive reviews are there with over 90% of 5 star reviews. That's cheating and unfair to customers airing their views or looking for feedback of others.

September 9, 2021
Unprompted review
Yami 亚米 logo

Reply from Yami 亚米

We apologize for any inconvenience. Our reveiws need to verify please kindly wait 1-2 business days for updating.Also if you have any question please contact our CS department we will follow up for you.Our CS phone is 8004079710 email is
help@yamibuy.com Thank you.

Rated 1 out of 5 stars

They take my money and refuses to send…

they take my money and refuses to send the money back. A truly horrible experience. Is it a scam or what ?

August 26, 2021
Unprompted review
Yami 亚米 logo

Reply from Yami 亚米

We apologize to hear that there is a problem with your order. In order to better serve you, please provide your order number and contact our customer service at help@yamibuy.com,they will follow up with this issue. Looking forward to hearing from you.Thank you

Rated 1 out of 5 stars

It is just ridiculous

It is just ridiculous! Be aware guys just take screenshots of all your purchases! The descriptions of all items are editable! I paid the price for 10 sheets facial masks. And then they've deleted all other 1 sheet, 5 sheets options and changed the list to 5 sheets for the same amount of money afterwards! it costs more already for 10 sheets comparing to other brands. And now...

July 31, 2021
Unprompted review
Yami 亚米 logo

Reply from Yami 亚米

We apologize for any inconvenience. For protecting payment safe, we need verification. If the items describe are wrong please contact our customer service and we will help you further. Our CS email is help@yamibuy.com our phone number is 800-407-9710. Looking forward to hearing from you.Thank you for contacting Yamibuy.

Rated 1 out of 5 stars

Too many items are out of stock.

July 10, 2021
Unprompted review
Yami 亚米 logo

Reply from Yami 亚米

We apologize for any inconvenience.
Our Product replenishment time ranges from two weeks to two months
You can log in to your Yamibuy account
Then click "Remind me" on the product page you need
After successful replenishment of item, you will receive email notification
You can buy the item you need in the first time
If you have any questions, please feel free to contact us
Thank you for your support of Yami.

Rated 4 out of 5 stars

Improvement

It's a shame, at first i liked this site to order stuff( food/drinks mostly) to try that can't be found locally. Then I started to notice a common trend, the majority of food/drinks i ordered from the site arrives anywhere up to 7 months past it's shelf date.

UPDATE: It seems as recently the company has gone through it's stock of food/snacks/drinks and cleared out items that might have been out of date. I placed another order recently after seeing that they now include exp dates on listings. My drinks and snacks seem to be good on the dates. However it is a little sketchy that on some bags of chips i received, an"exp date" was written on with permanent marker.. and the date is different than the date actually printed on the bag. I will recognize the improvement and update my rating/review, but don't fall back into selling people expired products please. This is stuff people are putting in their bodies.

May 13, 2021
Unprompted review
Yami 亚米 logo

Reply from Yami 亚米

We apologize to hear that there is a problem with your order. Quality Control Specialist will check all the commodities regularly, and any near expiration or expired commodities will be taken off. Maybe some items' date reading mothed different cause the problem. In order to better serve you, please provide your order number and contact our customer service they will follow up with you. Looking forward to hearing from you.

edit:Thank you for your advice. Our CS will feedback to the product department. And hopefully, they can have the freshest product. We will try our best to provde the best service and product. Thank you for your support.

Rated 5 out of 5 stars

Highly recommend

I would definitely recommend Yami. I have been their customer for over 6 years. Fair price and delicious Asian snacks. They also have an excellent customer service team.

May 7, 2021
Unprompted review
Rated 5 out of 5 stars

I bought another order

I bought another order and it was nother smooth transactions. I would recommend using PayPal because I did not have to do any verification process. The order shipped in a day.
I did only select items that can be fulfilled by the California location so that can be way it has been smooth.

April 22, 2021
Unprompted review
Rated 5 out of 5 stars

Great experience

I've been using Yamibuy for years. Yamibuy has a wide range of products, it is very convenient to buy. The after-sales service is excellent and the customer service staff is very patient!

April 7, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Online Shopping

There are a variety of products are primarily from China, Korean, and Japan on this website. The quality of products are good. It is convenient for me to purchase snacks, necessities, and breakfast. The local express is so fast, and the packages are excellent.

April 7, 2021
Unprompted review
Rated 1 out of 5 stars

Require picture of ID and credit card

I totally agree with previous comments. When a company asks for a picture Of your ID or passport for a purchase that they just got your address, full name, credit card, and cvc number sounds a bit shady. If a company doesn't trust me, I don't see a reason to trust the company. They do this not just to new customers, but also to whom made purchase years ago. Perhaps they just don't need customers. I would not recommend this company!

March 29, 2021
Unprompted review
Rated 5 out of 5 stars

Been using YamiBuy for years and it…

Been using YamiBuy for years and it never disappoints me. There are many varieties of foods, snacks and cosmetics from around the world. I am very happy that I can eat the snacks that I miss. Some of them weren’t even in stores.

March 25, 2021
Unprompted review
Rated 5 out of 5 stars

Best choice!

As a very keen food person! This is really a good choice, and I am very surprised by the many hometown snacks. Every purchase brings me new discoveries, and the logistics speed is quick, undelayed. Looking forward to the next purchase😄哈

March 25, 2021
Unprompted review
Rated 5 out of 5 stars

Great experience

I love this website to purchase some Chinese food all the items are cheaper than the real Asian store. The shipping is super fast and you can receive it within 3 days. I will recommend it this app to my friends!

March 25, 2021
Unprompted review
Rated 1 out of 5 stars

When a company asks for a picture Of…

When a company asks for a picture Of your ID or passport for a purchase that they just got your address, full name, credit card, and cvc number sounds a bit shady. I would not recommend this company!

March 17, 2021
Unprompted review
Yami 亚米 logo

Reply from Yami 亚米

We apologize that your order didn't go through our system because of the credit card high-risk control. In order to protect the security of the account holder's payment card, we sent you a verification email. We do not need the cvv number or the whole card number. We understand your concern very well. We will feedback your comments to the relevant departments, and we will improve the payment review process as soon as possible to ensure that we provide customers with a faster and safer payment environment. Thank you for your understanding.

Rated 1 out of 5 stars

Where is my refund??

Where is my refund??

I ask Yamibuy for a refund as I am concerned about them asking for an ID and passport etc. and waited 5-10 days. Never received my refund. I saw they cancelled my order and I’m very furious.

March 7, 2021
Unprompted review
Yami 亚米 logo

Reply from Yami 亚米

We apologize for any inconvenience. Could you please provide the order number? We will deal with your issue further. Also you may contact us at 800-407-9710 or email to help@yamibuy.com. Thank you

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