While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I asked if they can credit my refund as gift card balance when a package is damaged and undeliverable. Without permission from me or any explanation, they refunded to my original payment method. I wan... See more

Rated 1 out of 5 stars

I didn't even want to give a single star. The package was sent to the wrong state. I contacted the customer service, but they actually asked me to contact them again after 5 days to request a return... See more

Company replied

Rated 1 out of 5 stars

The PEPERO STRAY KIDS product was advertised as a Stray Kids Pick, but the item I received was a standard box without any Stray Kids–themed packaging or content. This was misleading based on the listi... See more

Company replied

Rated 5 out of 5 stars

I've been ordering from Yami once a year since June, 2021. I haven't bought anything fresh--just dried/preserved foods, sauces and other shelf-stable staples. If you bundle the order and get free ship... See more

Company details

  1. Food Products Supplier
  2. Appliance Store
  3. Asian Grocery Store
  4. Beauty Product Supplier

Written by the company

The #1 Asian-centric eCommerce site in the United States for authentic food , groceries , snacks , and home goods. We’re bringing the world closer for everyone to experience and enjoy by making authentic Asian groceries and goods easily accessible to all of North America.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

526 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Never Had Problem.

I never had any problem ordering from Yamibuy. It is not the most user friendly for folks who don’t speak Mandarin OR do not know enough about the Asian goods being sold at Yamibuy (as most buyers know what they are looking for since they have either gotten them before in those respective countriesor had something similar).

March 2, 2021
Unprompted review
Rated 1 out of 5 stars

Demanded copy of my…

Demanded I send them a copy of my credit card and driver's license in order to complete the transaction. My credit card bank said never to do this. I refused to sent it. After several very frustrating emails I closed my account. These people are either a scam or very bad at business.

March 2, 2021
Unprompted review
Yami 亚米 logo

Reply from Yami 亚米

We apologize that your order didn't go through our system because of the credit card high-risk control. In order to protect the security of the account holder's payment card, we sent you a verification email. We understand your concern very well. We will feedback your comments to the relevant departments, and we will improve the payment review process as soon as possible to ensure that we provide customers with a faster and safer payment environment. Thank you for your understanding.

Rated 1 out of 5 stars

I bought some shrimp chip called prawns…

I bought some shrimp chip called prawns crackers 4 boxes on the boxes it says (warnings: cancer and reproductive harm) why sale it if you know well it causes cancer and it’s harmful to human body I wish the note was on the website when I was ordering

March 2, 2021
Unprompted review
Rated 1 out of 5 stars

How is it that Yamibuy wants a picture…

How is it that Yamibuy wants a picture of your credit card and id for purchase but still charged my credit card for more than 1800 worth of crap and I have no idea who they are so I never ordered anything from them. I'm getting pissed off all over again.

February 21, 2021
Unprompted review
Rated 1 out of 5 stars

I do not recommend purchasing from…

I do not recommend purchasing from here, try other places that sell Asian foods or snacks.

I tried ordering from Yamibuy, TWICE. Each time they cancelled my order on me, the first time was because of their payment verification that they needed me to email back to them in 2 days (Which I missed, my fault the first time) then I emailed them and they told me to reorder my items and it should go through and they'd email me again if I needed to verify my payment, I ordered with an extra item or two and they still cancelled my order without any email to verify my payment this time, I can't say I'm very pleased with this situation and will definitely be ordering from the mentioned above, instead. I'm thankful I used PayPal as my refund was pretty quick and will be using this on other websites with a better system.

UPDATE: Received an email, pretty generic and automatic and just told me the same exact thing. They said "And if the new order still needs to be verified, we'll send you another email." which they did not. Still would not recommend this website.

February 16, 2021
Unprompted review
Yami 亚米 logo

Reply from Yami 亚米

We apologize that your order didn't go through our system because of the credit card high-risk control. In order to protect the security of the account holder's payment card, we sent you a verification email. We understand your concern very well. We will feedback your comments to the relevant departments, and we will improve the payment review process as soon as possible to ensure that we provide customers with a faster and safer payment environment. Thank you for your understanding.

Rated 1 out of 5 stars

I had to cancel my order twice because…

I had to cancel my order twice because they asked me to provide a picture of my credit card and ID over email, which is a crazy suggestion and scam likely. This is the first time I've ever been asked to do so from ordering anything online. Not only that, but they charged my cards twice in the interim. Ordering from YamiBuy is too much of a hassle and is not worth it. I will never be purchasing from them again. Also, they have extremely poor customer service - I do not recommend at all. If you're thinking of ordering from YamiBuy for the first time, don't. This company is incredibly unprofessional.

February 7, 2021
Unprompted review
Yami 亚米 logo

Reply from Yami 亚米

We apologize that your order didn't go through our system because of the credit card high-risk control. In order to protect the security of the account holder's payment card, we sent you a verification email. We understand your concern very well. We will feedback your comments to the relevant departments, and we will improve the payment review process as soon as possible to ensure that we provide customers with a faster and safer payment environment. Thank you for your understanding.

Rated 5 out of 5 stars

Loyal customers for years

Well packaged, fast shipping, and good service. I really enjoy opening the package because everything is so organized and clean. I can see the company is trying to do their best in every detail.

February 6, 2021
Unprompted review
Rated 5 out of 5 stars

Great stuff

Great stuff, well-packaged and fast shipping. However things always come in small batches and go out of stock so you have to order fast!

February 3, 2021
Unprompted review
Rated 5 out of 5 stars

First order. No problems. Will be placing more.

This is the first order I placed with them. Ordered approx. 20 items of 10 different kinds of things. Paid with Paypal - received package in 3 days with free shipping. All items received in good condition - earliest expiration is about 6 months in the future. Will order again in the future.

January 26, 2021
Unprompted review
Rated 1 out of 5 stars

A few items are outdated and spoiled. The color of meat looks looks like it has been stored for more than 10 years. I will never buy again.

Bad food, nothing look like pictures they presented on the app. A few items are outdated and spoiled. The color of meat looks like it has been stored for more than 10 years. I have to throw them away. I deleted the app and will never buy again.

January 26, 2021
Unprompted review
Yami 亚米 logo

Reply from Yami 亚米

We apologize for any inconvenience. Could you please provide the order number? We will deal with your issue further. If your order was purchased from the 3rd party seller, we will help you negotiate your return request with the seller. Thank you for your understanding.

Rated 1 out of 5 stars

Disgusting company that sells nasty, expire products

I ordered from them in December and received products that had EXPIRED back as far as June. When I reached out to them to make it right they told me to just go ahead and eat it, it is probably fine. I had ordered over $200 worth of stuff and the half a dozen things that were expired totaled to less than $20. Seriously? You won't even make $20 right? It wasn't like I was asking for a full refund and there had been a few things that expired at the beginning of the month that I didn't even complain about. Horrid customer service. I won't ever buy from there again.

January 25, 2021
Unprompted review
Yami 亚米 logo

Reply from Yami 亚米

We apologize for any inconvenience. Could you please provide the order number? We will deal with your issue further. If your order was purchased from the 3rd party seller, we will help you negotiate your return request with the seller. Thank yo ufor your understanding.

Rated 1 out of 5 stars

Sell expired food

They send you products that are expired and rather than apologize and make it right after you send them proof they just say go ahead and eat it. It is probably fine

January 25, 2021
Unprompted review
Yami 亚米 logo

Reply from Yami 亚米

We apologize for any inconvenience. Could you please provide the order number? We will deal with your issue further. If your order was purchased from the 3rd party seller, we will help you negotiate your return request with the seller. Thank yo ufor your understanding.

Rated 1 out of 5 stars

Used to like Yamibuy until .......

They recently cancelled some of my orders without any reasons or further notifications. Contacted customer service and asked me to provide pictures of my business credit card, business website link and bank statement in order to purchase a product from them. But on the other hand, they have already charged my credit card the day when I placed my orders. Held my money and cancelled my orders? Who looks more like a scam here?

January 3, 2021
Unprompted review
Yami 亚米 logo

Reply from Yami 亚米

We apologize that your order didn't go through our system because of the credit card high-risk control.
We have sent an email to you to request extra payment info to confirm you are the cardholder or account holder.
We are sorry that this is inappropriate for you. We have also reported this issue to the relevant departments and suggested that we improve our review process to ensure the customer’s shopping experience.
Your payment also will be returned to your original account in 5business days from the payment date.

Rated 4 out of 5 stars

So far so good

I have shopped with Yamibuy a total of 6 times and have only been disappointed ONCE when an item I ordered was substituted for another flavour, after it having apparently gone out of stock (which was never listed as out of stock and I was not alerted). Pre-Corona my boxes arrived in under 14 days with everything I ordered inside. As a rule of caution, just like I do on Amazon, I only buy items I need that have 'Fulfilled By Yamibuy' stated under the product in order to further reduce potential issues. Customer Service could be much better, but so far so good.
EDIT: Placed two orders and both arrived within 5 working days after being notified that they've shipped. Everything intact, but as I said I only buy what is 'Fulfilled by Yamibuy' and never through overseas vendors connected to Yamibuy's online bazaar. Yamibuy itself has a vast enough storehouse of goods imo.

December 27, 2020
Unprompted review
Rated 1 out of 5 stars

I placed an order on Yumibuy with my…

I placed an order on Yumibuy with my credit card that I use for all purchases online and instore for years without any issues whatsoever. Youmibuy denied my purchase and sent me an email, quote:
"Please provide the picture of your payment card and your ID/Driver license or Passport."
This feels wrong on different levels:
---Why is it the card is fine with everybody else?
---Is this safe to have them possess your picture of photo ID, passport....?
---Is this practice legal?
No response from their customer service to my inquiry.
As another consumer who ran into the same conundrum says: run the other way and I did.

December 21, 2020
Unprompted review
Yami 亚米 logo

Reply from Yami 亚米

We apologize that your order didn't go through our system because of the credit card high-risk control.
We have sent an email to you to request extra payment info to confirm you are the cardholder or account holder.
We are sorry that this is inappropriate for you. We have also reported this issue to the relevant departments and suggested that we improve our review process to ensure the customer’s shopping experience.

Thank you

Rated 2 out of 5 stars

Delayed delivery and no tracking available

Website says delivery in 5-8 days. After placed order, got an email says delivery will be delayed due to covid-19. Then the tracking is not available. Don't know when my order will arrive. I also ordered from T S EMPORIUM 德成行 two days after I ordered from Yamibuy. Already got the package on 12/16.

2/21/2020: No, I have not received my order.
Order number is 2020120889452

December 19, 2020
Unprompted review
Yami 亚米 logo

Reply from Yami 亚米

We apologize for any inconvenience. Would you please verify if you already received your package? If NOT, please provide your order number, we will assist you further.
Look forward to your response,
Thank you

Thank you for your order number. Our customer service agent will deal with this issue for you by email. Please check your email later. If you have any questions, please contact us at 800-407-9710.

Rated 1 out of 5 stars

Stole my credit card and charged for…

Stole my credit card and charged for thing I never bought. Thank goodness I got a call from my bank. Do NOT give them any credit information.

December 11, 2020
Unprompted review
Yami 亚米 logo

Reply from Yami 亚米

We apologize for any inconvenience. We thought that you have identity theft on your card by someone. You may contact your bank to dispute this transaction, then you will get your money back.
We strongly suggest you change your card from your bank after you get the refund.
Please contact us at 800-407-9710, if you have any questions.
Thank you

Rated 1 out of 5 stars

Just received my credit card statement…

Just received my credit card statement with a purchase from this company. I don't even know who this company is!!!! Never bought anything!!! My card is now CANCELLED

December 10, 2020
Unprompted review
Yami 亚米 logo

Reply from Yami 亚米

We apologize for any inconvenience. We thought that you have identity theft on your card by someone. You may contact your bank to dispute this transaction, then you will get your money back.
We strongly suggest you change your card from your bank after you get the refund.
Please contact us at 800-407-9710, if you have any questions.
Thank you

Rated 1 out of 5 stars

do not buy from them, cannot trust them

made a order recently, received it pretty fast, but three items did not have production date, shelf life or best before date on the package. I contacted the customer service, they just gave me some best before date, which I don't know whether it is true or just some made-up date, and one of the date they provided was not even for the product I requested.... it all feels untrustworthy. And I contacted them again, no response whatsoever afterwards.

December 6, 2020
Unprompted review
Yami 亚米 logo

Reply from Yami 亚米

We apologize for any inconvenience. Could you please provide the order number? We will deal with your issue further. We adopt that our email may be sent to the junk email. We also can check the production date of the items which you would like to know with the vendor. Thank you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look