Y and S Marble LTD Reviews 

170
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

From the very beginning, choosing a natural stone worktop was a long, emotional, and sometimes stressful journey. Looking back now, I can honestly say it was one of the best decisions I’ve ever... See more

Rated 4 out of 5 stars

We got a fantastic service from Y&S. All the guys Ala, Abir, Antony, Musa and Yaya very helpful and friendly. It took 3 days from templating to fit the worktop. The beautiful workstop is the best par... See more

Rated 4 out of 5 stars

The quality of the product and finished installation is of a very good standard. The only criticisms relate to customer service. Firstly they did not bring their own cutting bench to do some trimming... See more

Company replied

Rated 2 out of 5 stars

Recommended by our kitchen fitting company. Turned up with equipment on a tripod to measure, so thought all was good. On fitting day we heard machine use, cutting or grinding, but nothing said to us.... See more

Company details

  1. Stone Cutter

Written by the company

'Quartz, Granite, Marble & Porcelain Worktops & Countertops! We template, supply and install bespoke Stone Work Surfaces, including Kitchen Worktops, Countertops, Wet Rooms, Vanity Units, Tiles & more at unbeatable prices in London and surrounding areas, including Watford, Slough, Reading, Surrey & more! Get in touch for a free quote!


Contact info

3.8

Great

TrustScore 4 out of 5

170 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(170)

5 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best customer service iv had

The best customer service iv had great price and a top job in every way I'm a builder and couldn't find anything wrong with there work if you want a perfect job with great customer service you won't find better than y&s

December 24, 2020
Unprompted review
Rated 4 out of 5 stars

Fantastic service and beautiful quartz workstop

We got a fantastic service from Y&S. All the guys Ala, Abir, Antony, Musa and Yaya very helpful and friendly. It took 3 days from templating to fit the worktop. The beautiful workstop is the best part of our kitchen and was advised by Ala and Abir :) I wish there was an option to do 4.5/5 stars instead 4 and that 0.5 less is due to some last moment miscommunication issues which they resolved very promptly. I hope they can improve on that but overall highly recommended !

December 23, 2020
Unprompted review
Rated 4 out of 5 stars

Quartz Worktops - Andover

Initial enquiry was informative and really helpful. Quote was very competitive and able to send someone out within a few days to template. Once templating done the fitting date was quickly arranged, which met our needs perfectly. Worktops were fitted today and look amazing - we are really pleased with the finished result.
Only reason for not giving 5 stars is because telecommunications sometimes were a little disjointed. Overall a good experience and would recommend

December 10, 2020
Y and S Marble LTD logo

Reply from Y and S Marble LTD

Dear Carl,

We would like to thank you for your great review and helpful feedback.
We have had a few issues with our network and telephone lines.

We are currently looking in to this and hopefully by the New Year we will be using a new service provider.

Thank you,

Y & S Marble

Rated 5 out of 5 stars

This company just fitted my worktops…

This company just fitted my worktops and did an excellent job! Highly recommended, they also sourced a kitchen sink for me, as I bought one off line which was not suitable! Every member of staff I have dealt with have been polite, efficient and helpful!

December 3, 2020
Unprompted review
Rated 5 out of 5 stars

First Class service

I knew when Antony replied to my initial enquiry in the early hours of a Sunday morning that I would like to use them. From enquiry to order I received excellent service. I wasn’t sure about colour and Abi gave excellent advice even suggesting I visit the works to see the product in sheet form which I did resulting in a change from original. Yayah who measured a day after my initial enquiry suggested an alternative thickness which has made such a difference. It was all fitted by Azzam who takes immense pride in the finish. All through the order Antony kept me up to speed with progress. We are delighted with the finished job. So if you value excellent service, pride in their work and and a competitive price just use them👍

November 29, 2020
Rated 5 out of 5 stars

Absolutely superb from start to finish

Absolutely superb from start to finish. We replaced our old laminate worktops with a beautiful quartz worktop, upstands and a lovely new round breakfast bar.

Communication was excellent, we were kept informed throughout the process, and every detail was checked and confirmed. The final installation has exceeded even my, very high expectations. The fitters worked so hard, and went above and beyond to make the worktop beautiful. To the extent of suggesting they carve me a stunning new window cill to complement the install out of one of the offcuts.

Y&S were far less expensive than the nearest quote, but nothing about the product or the service reflects the lower cost.

November 24, 2020
Rated 5 out of 5 stars

Five star service

What can we say? We received 5 star service, from the ease of placing our order, to the excellent price. Everyone we dealt with was polite and efficient and the two tradesmen who measured and fitted the worktop were outstanding. We will recommend to all our family and friends. Thank you Y & S Marble for a truly great service.

November 19, 2020
Rated 5 out of 5 stars

Brilliant Customer Service from Abi she…

Brilliant Customer Service from Abi she knows her stuff. The fitting service was very quick and done to a high standard and the fitting staff were very friendly and professional. Will definately reccomend Y&S marbles to friends and family.

November 7, 2020
Rated 4 out of 5 stars

Quality product

The quality of the product and finished installation is of a very good standard. The only criticisms relate to customer service. Firstly they did not bring their own cutting bench to do some trimming to the final fit so had to use our garden planter so this is something they need to review. For anyone considering Y and S Marble you just need to be aware that they also ask for full payment before booking an installation date.

November 6, 2020
Y and S Marble LTD logo

Reply from Y and S Marble LTD

Dear Mrs. Austin Garner,

Thank you very much for your feedback. It is always helpful to hear back from our customers.
I have passed on your feedback and we will ensure that the driver is fully equipped before fitting any further kitchens.

As for the payment, I am sorry for any misunderstanding. On the invoice payment system, there is an option for you to select the amount to pay. We require only a deposit and the remaining on completion.

If you have any queries to discuss, please do get in contact: sales@yandsmarble.co.uk

Y and S Marble Ltd.

Rated 5 out of 5 stars

Absolutely superb in every way

Absolutely superb in every way.
I was having trouble trying to get a worktop in my local area spent over 2 weeks couldn't even get someone to measure let alone install it.
Then I spoke to Abi from Y and S Marble who was fantastic. Worktop was bought templates measured and worktop installed in a week. Everybody I dealt with was good at their job and really helpful.
Quick easy and a good price. Very happy definitely recommend to anyone.

November 4, 2020

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look