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Yarinohanzo Reviews 13

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TrustScore 3.5 out of 5

3.3

Hobby Store
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Company details

  1. Hobby Store
  2. Collectibles Store
  3. Martial Arts Club
  4. Martial Arts Supply Store

Contact info

3.3

Average

TrustScore 3.5 out of 5

13 reviews

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Rated 1 out of 5 stars

What can I say...a disaster!!!...

What can I say...a disaster!!!...I have already bought from them but it was always worse....between Katanamart, Yarinoanzo, Budo on Etsy you never have the slightest certainty of receiving a package within the times guaranteed by the site...a customer service that is uncertain and imprecise to say the least....shame, because the products, of average quality, would not be bad...I advise enthusiasts to buy from Tozando, Seido or other e-commerce with excellent services...this for me was the last time...

April 24, 2025
Unprompted review
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Reply from Yarinohanzo

Dear Massimo,

We’re sorry to read your review and to hear that your experience with us has not been a positive one, despite having chosen us several times in the past.

We are aware that, in some cases, there have been delays compared to the estimated delivery times stated on our website, and we fully understand your frustration. We work hard every day to provide a reliable and professional service, but we also recognize that there is room for improvement, especially in communication and customer support.

We truly appreciate that you acknowledged the quality of our products. Precisely for this reason, we would be very happy to personally assist you with any future order, so that we can offer you an experience finally worthy of your expectations.

We remain at your disposal for any questions or further clarification.

Best regards,
The Yarinohanzo Team

Rated 1 out of 5 stars

Nothing after 6 full weeks

I ordered a katana 6 weeks ago, several days before by their deadline for arrival by Christmas. Payment went through the next day. On Christmas day I emailed them to say I had nothing, they replied a few days later saying there was probably a delay at customs. I've emailed them twice in the past month and had no reply at all. The website shows no change in status from the initial 'payment accepted' status. There is still not even a tracking number. Really disappointed. I have written today asking for a refund.

January 28, 2025
Unprompted review
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Reply from Yarinohanzo

Dear Sandra,

We are truly sorry for the experience you’ve had. Your disappointment is completely understandable, and we fully acknowledge that our service fell short in this case.

At the time of your order, we were in the middle of a major warehouse relocation, which unfortunately caused significant delays and communication issues on our end. This is not an excuse, but an honest explanation — and certainly not the experience we aim to provide, especially for a special occasion like Christmas.

We are currently working to resolve all pending cases, including yours, as a priority.
Now that operations have returned to normal, we’re fully available to follow up and resolve your request properly — whether through shipment or a full refund.

Please accept our sincere apologies. We hope to have the chance to make things right.

Kind regards,
The Yarinohanzo Team

Rated 5 out of 5 stars

I purchased an iaito from them via…

I purchased an iaito from them via Etsy. It was a cheap blunt blade but that was what I was looking for for just drawing practice. It is very decent sword for the price (€169 incl. shipping). I would buy direct in future. The best bit was: I ordered on Sunday and had the item on Tuesday. Better than amazon.

June 20, 2023
Unprompted review
Rated 4 out of 5 stars

The purchase of a katana

I was looking to purchase a katana. There were several companies on line. Alex at Yarinohanzo was the only one who replied to my enquiries quickly and with no fuss. Every time I e mailed, even with daft questions.
I purchased a Nami katana and it is an awesome example of fantastic craftsmanship. I love it. Thank you.
It arrived as expected, on time. Accurate management of expectations is the most you can ask for with any business.

April 6, 2023
Unprompted review
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