While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

No problems getting what I ordered. The quality is good, though the clothing is a little small in sizing.

Rated 4 out of 5 stars

I was a bit apprehensive about ordering because the quality of clothing from my trusted retailers seems to have declined the past few years. I chose to order from Yaroi because the selection was varie... See more

Rated 5 out of 5 stars

A beautifully designed sweater that looks and feels great. I was nervous about the sizing, but read the previous reviews and a size M fit great ( I’m 5’8” and 150 lb). Its unique design element on the... See more

Rated 1 out of 5 stars

The blouses I purchased did not look or fit like the online picture at all; thus, I reached out to customer service via email to make an exchange. They were not willing to work with me in any manner w... See more

3.3

Average

TrustScore 3.5 out of 5

256 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(256)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor quality.

The "sweater" ordered was not the sweater in the picture. It was a cheap ripoff, where they printed a sweater pattern on polyester, and the other side was white. It didn't have layers, as the picture did. So far, they haven't answered my request for a return. Awful!

December 28, 2022
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible, terrible customer service. Product ordered was never shipped, but they claim it is in transit and have done for two weeks. They will not credit my card. Had to turn it over to my credit card company to dispute the charge. Do not do business with this company.

December 28, 2022
Unprompted review
Rated 1 out of 5 stars

Just read some of the reviews

Just read some of the reviews. I recently ordered two sweaters and one sweater had threads loose and neither of them fit well. Tried to return them and got the same response others did. They would refund my shipping but not the $90 I spent on the sweaters. I will not order from them again. I have never heard of a store that dos not accept returns.

December 27, 2022
Unprompted review
Rated 1 out of 5 stars

"Easy Returns" . . Not So! Beware.

Their website says "easy returns". Not so. When I asked for a return authorization number, they replied that they would credit me $15 and I could keep the sweater. I challenged that, and then offered me $25. What a scam!

December 27, 2022
Unprompted review
Rated 1 out of 5 stars

UNHAPPY

Yaroi.com is proud to offer its great products at fabulous prices to customers across the globe. Our products are all made in South Carolina and Indiana.
So our products are shipped quickly, and they are all manufactured in and shipped from the United States.In addition to bolstering the US economy by increasing jobs, it also means a speedier delivery for our customers in the U.S. and other countries. What’s not to love?
The above statement is what convinced me to purchase from your sight.
At the time the order was placed both items were available. I expected to have my purchase in about 2 weeks. When that didn't happen I started tracking & found it was coming from Linden NJ - OK - a distribution center. From 12/8 to 12/23 it went to HOUSTON!!! I'm in Florida, talk about taking the scenic route! I ordered this in plenty of time to get it before Xmas but that doesn't look like that will happen. I expect a full refund.

December 23, 2022
Unprompted review
Rated 5 out of 5 stars

A beautifully designed sweater that…

A beautifully designed sweater that looks and feels great. I was nervous about the sizing, but read the previous reviews and a size M fit great ( I’m 5’8” and 150 lb). Its unique design element on the bottom makes it fabulous and very different from a more traditional cardigan. Love it!

December 23, 2022
Unprompted review
Rated 1 out of 5 stars

Something is really wrong with this…

Something is really wrong with this company. Order took forever and then when I wished to return a sweater for a full refund per usual policy they said would you accept $15 and keep the sweater?! I had ordered the same sweater in two sizes to find the best fit and planned to return one. Beware!

December 20, 2022
Unprompted review
Rated 1 out of 5 stars

Save your money

Took weeks to receive despite their website saying it's shipped from the U.S. Material was very thin, did not look like the photo shown on website. Absolutely NOT worth the cost AT ALL. It was also too small. When I tried to return, they would not accept it, and offered me $15.00 back on a $58.00 item (excluding shipping cost) and to keep the item. What would I do with a cheap sweater that is too small? Just plain wrong.

December 14, 2022
Unprompted review
Rated 4 out of 5 stars

Soft, nicely weighted fabric in beautiful patterns and colors

I was a bit apprehensive about ordering because the quality of clothing from my trusted retailers seems to have declined the past few years. I chose to order from Yaroi because the selection was varied and the fabrics looked appealing. I was pleasantly surprised by the weight of the fabrics. The patterns and colors looked very close to the website. All shirts washed well. I ordered a size large due to big shoulders and they all fit well aside from the sleeves being a little long. The ship time was almost 3 weeks but given the time of year I feel it's reasonable. I plan to order again.

December 20, 2022
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY

DO NOT ORDER FROM THIS COMPANY! I placed an order 3 weeks ago, never received a confirmation number...never received my order. They are the worst! BEWARE!!

December 8, 2022
Unprompted review
Rated 4 out of 5 stars

For the value these sweaters are…

For the value these sweaters are stylish and comfortable. Sizing is perfect, if not a bit large. Four stars only because the lead time for delivery was a little longer than expected.

December 10, 2022
Unprompted review
Rated 4 out of 5 stars

New customer

I thought these items were made in the USA but saw it is China. I love the sweater and tee but the small tee is too large for me. I am going to have it altered because I love the design.

December 9, 2022
Unprompted review
Rated 1 out of 5 stars

I returned a $50 sweater and spent…

I returned a $50 sweater and spent 11.00 to do so to the California address. The max refund they will give me is $23,...which I never expect to see. They told me the sweater has to be returned to Dubai and that is VERY expensive and I would be responsible. This is a disreputable company. BEWARE!!!! UPDATE ....after a multitude of emails and pestering, I received a refund. Not the amount I spent and requested but more than I expected. This company needs to change its customer service practices. Lesson learned....I will never again buy anything from them.

December 7, 2022
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look