Yay.com Reviews 985

Great customer service. Dom was great and helped us to improve quickly and efficiently

Excellent service provider and excellent customer service: A+

Excellent customer service support!!
EXCELLENT!

Junaid offers exceptionally good customer service and follow up! If you are looking for telecom solution, goes for Yay

I had trouble logging in to the Yay app on my new phone; it kept asking for my phone number and wouldn’t accept my email and password. There was no password reset option either, so I was completely stuck.

Dom from the support team was brilliant! He quickly understood the problem and guided me through the solution step by step. He was patient, professional, and made sure everything was working before closing the case.

Thanks to Dom, I can now use the app again without any issues. Excellent customer service, highly recommended!

I've been dealing with Yay for a number of years, both with my own company and a number of our clients as well.
Always get first class responses as and when i need any help with my normal contact Junaid.
Would happily recommend this service to anyone looking for a VoIP system with great support and knowledge.

Excellent, swift and personal service from Junaid, Rowan, Charlie and others in getting my service up and running, and in overcoming difficulties that arose.

I’ve been genuinely impressed by Yay.com across the board. The call quality is consistently clear, and their customer service has been outstanding — responsive, helpful, and professional every step of the way. I haven’t encountered a single issue since using them.

What stands out even more is their commitment to supporting charities, once we formalise our charity status, they’ve offered to apply a discount, which is a huge help. Their platform's functionality is intuitive and packed with features that make it easy to manage everything efficiently.

Highly recommended, keep up the great work and continue growing this excellent service!

From wanting to keep a cherished telephone number, on moving house,Yay.com has helped me through the process, thank you Junaid; then the support of Rowan to get the new handsets linked to Yay.com, nothing was too much trouble. Their support team answer the telephone quickly, and then stay on until the question has been answered, or in my case linked.
Thank you Yay. Also by having voip the line is clearer so elderly relatives I can hear and they can hear me, makes communicating a joy.

Yay technical support services (including phone number porting) worked incredibly hard for me.

The change of voice to YAY was smooth.

I purchased 2 Yealink AX86R phones from NetXL (cheaper than from anywhere else). Fantastic, strong, dust and water proof.

YAY then set them up for me as I was on-line. Within seconds the phones were working.

Brilliant phones. Forget DECT wireless phones and get wi-fi phones if you have good internet and WiFi. These phones are VOIP only which means if you have FTTP/FULL FIBRE they work without any need for plugging into a phone 'converter'.

Due to the vagaries of the telecoms market (BT or Open Reach) getting things wrong my 'home number' took a while to be ported across. But YAY succeeded in setting up my phone in minutes and porting across my number.

User friendly, technically aware and determined staff. Determined to do right by their customers.

Brilliant service.

Phone quality brilliant. Speakerphone quality superb!

So if you want belt and braces go to YAY/Next XL and get your home phone and VOIP (digital/fibre) voice/phone service from them!serv

I was eventually satisfied. Initially, I was offered a 10-year domain renewal, so I accepted it, and paid. Dom Baker then wrote to say that he had refunded my payment, because a 10-year contract wasn′t allowed for my account. However, the refund did not appear on my credit card, so I telephoned - twice - to speak to Dom Baker, but he did not return the call. This was most unimpressive. However, I spoke to Junaid and then Charlie, who kindly talked me through the issue. Once I could see that the transaction had been cancelled, I did then take out a 9-year contract, with which I am satisfied.

I called the customer service desk today because I was struggling with figuring out how to use the account. I was lucky enough to be connected with Rowan who was extremely helpful and kind. He spent a lot of time patiently explaining things till I got my head round it all. A really stand out experience!

Best in every way
Calling
Clear sound
Reliable connection
Very helpful staff
You said they do it

Janaid at Yay.com was so supportive and helped me get going. He helped every single step of the way. Would highly recommend them purely because of Janaid’s service.

I had an excellent experience with Junaid Teladia. The customer service was outstanding – setting everything up was seamless and completely straightforward. Junaid went above and beyond to help me get my account set up quickly, saving me so much time. What I really appreciated was that there was no over-selling, just honest and genuine customer service. A truly professional experience, highly recommended!

Very useful service and support!
I had an issue logging into my account and figuring out a few features, after contacting their email support I was helped by a lovely support expert.
Support was quick and helpful, definitely a great customer experience!

I have given them 3 days to get back to me about taking money out of my account but not upgrading me as per the invoice. I had paid for their middle tier package after already just paying for the Core package. Firstly, they didn't adjust the cost and took the full amount and after paying for both tier's I am still stuck on the Core package. I have emailed 3 times now and no one has responded. Shoddy business relations!

First class support and customer service. Calls are answered quickly, support staff always friendly and helpful and nothing is too much trouble for them. I have dealt with many telecoms providers in my 31 years in business and can honestly say, that Yay have been the best by far.

Super easy to setup - even though its a low ticket offer, i still had someone help me with all my questions that i could email and call!!!

Junaid Teladia was who gave me all the customer support and he is a star! I probably wouldnt be using the software without him

Not clear on their prices they use pushy sales tactics and charge for everything paying over 20 quid two users when I pay circleloop 15 pounds two users and my phone number. they not tell you this when signing up been mislead.