I had problems with my dog's food delivery going to the address from which I'd recently moved, my fault for not telling Years sooner. On contacting Years about this Senna ensured another delivery wo... See more
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See what reviewers are saying
Honestly, my dog is SO fussy with food and I feel like I’ve tried absolutely everything with her! She’s been on this for around 4 weeks now and I honestly can’t believe the difference — she actually... See more
The food quality is very good, customer service is ok. The packaging is terrible as it is hard to open and the separate compartments cause food wastage. A flat bottomed container would be better. It i... See more
Exceptional customer service, took only 1 day to issue a refund once I emailed them, since we now can’t use the recalled food. I do hope they get the food issues sorted so we can go back to using Ye... See more
Company details
Written by the company
Help your dog live longer with super tailored complete nutrition.
Contact info
Unit 2 Blenheim Park Road, NG6 8YP, Nottingham, United Kingdom
- yap@years.com
- years.com
4.6
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 64% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The product is good
The product is good. My fussy dog likes the recipes but not the ones with fish and prawns. As I pensioner I do find this expensive. I only gave 3 stars because this month 2 amounts have been deducted from my account which caused me stress. I am awaiting a refund.
July 1, 2026
Unprompted review
Reply from Years.com
Hi, thank you for leaving us a review, and I'm really pleased to hear that your fussy pup is enjoying the recipes (fish and prawns not included, clearly!).
I'm sorry to hear that two payments this month caused you stress. I completely understand how unsettling that must have felt, and I want to reassure you that we would never take two payments unless two separate orders were scheduled to go out.
The most common explanations for this are if you made a delivery date change that brought two orders into the same billing window, or occasionally a second subscription being set up in error. Either way, it's something we can get to the bottom of very quickly.
If you haven't already, please do drop the team a message at via years.com and we'll investigate straight away. If a refund is owed, we'll make sure that's taken care of as a priority.
Thank you again for sticking with us, and for the kind words about the food quality. We really do appreciate it.
Geoff
Easy to store
We took a while to find a dog food that didn’t upset Mabel’s tummy but found the frozen format didn’t work for us - so we were apprehensive moving to another brand. But we needn’t have worried, Mabel loves years, it works with her sensitive stomach, and is easy to store.
July 30, 2026
Unprompted review
Reply from Years.com
Hi Alison,
That apprehension after struggling to find something that worked for Mabel's sensitive tummy is completely understandable, especially with the frozen format not being practical for you. A settled stomach alongside easier storage sounds like exactly the outcome you were hoping for.
Thank you so much for sharing this.
Lauren
A Fussy Jack , but not no more
We have a 5 month old Jack Russell terrier , he is a beautiful boy but a very fussy boy when it comes to food , can honestly say since Stanley has been on the Years food we have not looked back , he literally licks the bowl clean , so lovely to see . How the food is presented in trays with labels telling how much to give is truly perfect because we know Stanley is getting the right amount of food daily and all the right nutritions . Amazing food and would highly recommend 🥰
July 30, 2026
Unprompted review
Reply from Years.com
Hi Susan,
A fussy Jack Russell licking the bowl clean since starting on Years is a great sign, especially at just five months old. Having the trays clearly labelled with the right amount for Stanley taking the guesswork out of getting his nutrition right sounds like a real weight off too.
Thank you so much for such a kind recommendation.
Lauren
It’s a quality product that my dog…
It’s a quality product that my dog really enjoys. It’s been hassle free with the delivery and the personalised supplements is just going the extra mile.
July 27, 2026
Reply from Years.com
A quality product your dog genuinely enjoys, paired with hassle free delivery, sounds like exactly the combination we're aiming for. The personalised Breed Health+ being seen as going the extra mile is lovely to hear too.
Thank you so much for sharing this.
Lauren
Highly recommend
Followed the instructions and my dog loves the food. She wasn’t sure at first and is a total fuss pot when it comes to food but now has a clean bowl every time. Looks great and easy to store. Love the free rubber cover for food to go in the fridge once opened.
Customer service is great, asked for plenty of feedback good or bad and just wanted to help. Highly recommend!
July 1, 2026
Unprompted review
Reply from Years.com
Hi Lucy,
A hesitant start from a self confessed fuss pot turning into a clean bowl every single time is a great result. Easy storage and the Stay Fresh Lid for the fridge sound like small details that are actually making a real difference day to day.
Thank you so much for the kind words about the team asking for feedback too, and for recommending us so highly.
Lauren
I cannot praise this food enough
I cannot praise this food enough. Since my dogs have moved over we have noticed a huge difference, in behaviour (less begging) always clear bowls and defo much better in the poo department
I really wish I’d tried it sooner
Also great delivery & support
July 29, 2026
Unprompted review
Reply from Years.com
Hi Steph,
A noticeable change in behaviour alongside clear bowls and better results in the poo department all at once is exactly the kind of all round difference we hope for. Wishing you'd tried it sooner is honestly one of the nicest things to hear.
Thank you so much for the kind words about delivery and support too.
Lauren
Our dog is incredibly fussy and has…
Our dog is incredibly fussy and has turned her nose up at so many foods but she absolutely loves this range! She gets excited for every single meal and licks the bowl clean every time. The variety is amazing, with so many meals to choose from, so mealtimes never get boring. It’s such a relief to finally find a food she genuinely enjoys. Highly recommend to anyone with a picky eater!
July 20, 2026
Reply from Years.com
Hi there,
Getting a dog who's turned her nose up at so many other foods to now get excited for every single meal is a brilliant turnaround, and licking the bowl clean each time says it all. That much variety keeping mealtimes interesting is a nice bonus too.
Thank you so much for recommending us to fellow picky eater owners, it really does mean a lot.
Lauren
Cannot recommend enough
When my delivery was delivered to the wrong address and was no where to be seen in my neighbourhood, I contacted customer support and in no time at all another delivery was booked in for me. I can’t recommend Years enough. Fantastic service and superb, delicious, full of goodness food.
July 28, 2026
Unprompted review
Reply from Years.com
Hi Alex,
A misdelivered parcel is never a great start, but having another one booked in so quickly afterwards shows the team really stepped up when it mattered. That kind of turnaround makes a real difference.
Thank you so much for recommending us despite the hiccup, it means a lot.
Lauren
Quality food and great customer service!
So far my fussy Cockapoo is on the trial pack of Years dog food and she is enjoying it. Of course as she transitions over to Years she is leaving the other high quality food she's been on for ages and just eating Years! I needed to contact Years for some clarification on feeding quantities. I am delighted to say that they were quick to reply and reassured me so am very happy with their customer service. All in all really good so far!
July 27, 2026
Unprompted review
Reply from Years.com
Hi Julie,
Your Cockapoo choosing Years over food she's been happily eating for ages during the transition is a great sign - fussy eaters don't usually make that shift so readily. Quick reassurance on feeding quantities when you needed it rounds things off nicely too.
Thank you so much for sharing this, really glad it's going so well so far.
Lauren
Having a change in dog food is always a…
Having a change in dog food is always a tricky business but it has been easy with Years, a 7 day trial pack meant we could find Roscoes favourite menu…he didn’t like fish no problem he loved the steak…..and the customer service is great answer any queries you may have they are definitely worth a try if your thinking of putting your pet on a better diet….
July 28, 2026
Unprompted review
Reply from Years.com
Hi Chris,
That 7 day trial pack doing exactly its job by helping you find Roscoe's favourite is great to hear, and no fuss at all when the fish wasn't for him - straight on to the steak instead. Quick, helpful answers to your queries on top of that rounds it off nicely.
Thank you so much for such a thoughtful review, and for recommending us to others thinking about a better diet for their dog.
Lauren
One fussy dog is finally happy😀
Brie, the Hungarian Pumi, it's a very fussy eater but she loves Years. She dances in circles as soon as the bowl arrives and tucks in, with an appreciative burp when she's finished 😂 customer service and delivery are brilliant too. So it's 5 stars from me and Brie
July 28, 2026
Unprompted review
Reply from Years.com
Hi Elizabeth,
Sorry, slipping again there. Redo:
That little circle dance the moment the bowl arrives says it all really, and finishing with an appreciative burp is quite the seal of approval from such a fussy eater. Customer service and delivery keeping up that same standard too is a nice bonus.
Thank you so much for such a lovely review, from both you and Brie.
Lauren
The food is amazing
The food is amazing, I like that the trays are pre-portioned so it's easy to give what your dog needs.
Sadly my fussy girl has gone off it, even with heating/adding broth/toppers/cheese so it's back to the drawing board here (she went 3 days not eating anything but was hungry/whining) but I would definitely recommend Years as a top quality food.
June 23, 2026
Reply from Years.com
Hi Becky,
Pre-portioned trays making things easier is exactly what we're going for, so that's great to hear. It's a real shame your girl's gone off it despite trying everything, from heating it up to broth and toppers, and three days without eating while clearly hungry can't have been easy to watch.
Thank you so much for still recommending us despite the setback, that means a lot. We're always here to help if you need anything.
Lauren
Reply from Years.com
Hi Susan,
Great to hear the quality has hit the mark and your dog's loving every bit of it.
Thank you so much for sharing this.
Lauren
I got my trial dogfood 23 rd of July…
I got my trial dogfood 23 rd of July 27th of July I’m told they are making Buddy’s dogfood and taking the money from my account on 28th
If you read there literature I couldn’t of introduced Buddy to it properly in fact he hasn’t tried it
I thought it was sharp practice I hadn’t opened an account seemed easy to cancel just a panic so be ware
Too add Years did not contact me about there sharp ordering paractices but have just sent me an email saying it’s been temporary with drawn as a precaution as it may have caused eye problems
July 27, 2026
Unprompted review
Reply from Years.com
Hi Andy
I'm really sorry to hear the timing of the next order caught you off guard before you'd had the chance to properly try Buddy on the food.
The reason we schedule the first subscription order 7 days later is so there is continuity in Buddy's diet and so you don’t run out, it removes the need for another transition period, which some dogs may find difficult. A subscription means that there is no worry about remembering to order more as your orders are automatically scheduled and delivered to your door.
That said, I can absolutely see how that timing didn't work for you here, especially with Buddy still getting used to the food, and I'm sorry it caused any worry. I'm glad to hear that the cancellation itself was straightforward.
I've requested your details from Trustpilot so I can reach out directly to make sure this is all sorted for you.
- Keira
Tried the offer not bad
Tried the offer not bad
Unfortunately the packaging let's it down.
July 20, 2026
Unprompted review
Reply from Years.com
Hi Hol
I'm really glad you gave us a try and found the food itself good.
Sorry to hear the packaging let things down though, that's not the experience I want you or your pup to have. If you would like to reach out to us at yap@years.com and let us know a bit more about what went wrong, I'll make sure it gets looked into properly.
- Keira
Great communication great service and…
Great communication great service and delivered on time ! I would definitely recommend this company
July 17, 2026
Unprompted review
Reply from Years.com
Hi there,
Great communication, great service, and delivery right on time, that's exactly what we aim for every time.
Thank you so much for recommending us, it really does mean a lot.
Lauren
Reply from Years.com
Hi Philomena,
Great to hear your dog's enjoying the food, and that the quality of the ingredients is coming through too.
Thank you so much for sharing this.
Lauren
First class products first class services
First class products first class customer services any problems soon sorted great company to deal with
July 23, 2026
Reply from Years.com
Hi Eunice,
First class products alongside first class service and any issues sorted quickly, that's exactly the standard we aim to hold ourselves to.
Thank you so much for such kind words.
Lauren
Well it all started with my dog
Well it all started with my dog , as she is getting on in life ,I thought i would treat her to a better food, as the one she had be on for most of her life was getting a bit boring, my thinking , then I saw a few new ones on the market, but somethings weren't right like storage, and had to keep it in the freezer .or it was raw, based.
Not for me or my dog , she is very very very fussy, she has to smell everything before she will put it in her mouth.even her treats , I used to make them myself but she wouldn't eat them ,only the chicken bones (shaped) i made.
So I found years , human food , based , liked everything about it, bit pricey, but she still has to be tempted, once she has the taste for it she on the ball eats it all up and licks the bowl , now there something she never did , she is 16yrs old this year, so abit of luxury she deserves.
July 4, 2026
Unprompted review
Reply from Years.com
Hi Marion,
That thoughtful search for something better for her later years really shows, and it sounds like Years ticked the boxes that raw or freezer based options couldn't. Getting a dog as particular as her to actually lick the bowl clean is quite the achievement, especially at 16, she's certainly earned a bit of luxury.
Thank you so much for such a lovely, detailed review.
Lauren
Ticks all the boxes
I love the quality of the ingredients, the easy to follow instructions, simple storage & reliability of the subsciption
The quality of the food is excellent from how it looks to how it smells.
As for my little cocky spangles all they care about is the variety & the flavour. It's fair to say they LOVE IT.
Trying to find something that ticked all the above boxes made my brain hurt, so thank you Years 😊
July 26, 2026
Unprompted review
Reply from Years.com
Hi Carol,
Ingredient quality, clear instructions, simple storage, and a reliable subscription all coming together is exactly what we aim for, and the food looking and smelling the part too is a nice bonus. As for the pups, variety and flavour clearly winning them over says it all really.
That search for something that ticked every box sounds like it was a proper headache, so thank you for sticking with it and sharing this.
Lauren
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