I'm trying to return an item and the supplier uses UPS , that's fine but UPS gave me a Yeep locker drop off. First time user of Yeep. Very unimpressed!! Scanner on lockers unable to read the parcel... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I wish I had checked these reviews before using a Yeep locker. I dropped off 3 DPD Vinted parcels and received no confirmation and they didn’t show as shipped on the Vinted or DPD tracking. I emailed... See more
Too many issues to waste much time describing. In summary, lockers are filled with multiple deliveries (not for same person) ; app doesn't work at all; can't access chatbots; no-one answers the phone... See more
Company replied
AVOID AT ALL COSTS! This was my first time dropping off Vinted Parcels to these Lockers, dropped off on 24th February and DPD still haven’t collected. DPD are saying they can’t access the lockers at... See more
Company replied
Company details
Written by the company
Yeep! is a shared parcel locker network used by major delivery companies to offer a convenient alternative to home delivery. When you choose a locker delivery or return option, your carrier, such as DPD or UPS, manages your parcel, including shipping, tracking and notifications. Yeep! provides the locker infrastructure — a secure place for parcels to be collected or returned — and you collect or return your parcel using a 6 digit PIN or QR code at a time that suits you. Please note: Yeep! does not deliver parcels or manage shipments directly. If you need help with tracking, delays, or missing items, your carrier is usually best placed to assist. What makes Yeep! different is that we operate a carrier-neutral locker network used by multiple delivery companies. Our lockers are 100% battery- and solar-powered, designed for lower environmental impact, and our rapidly growing UK network is focused on making parcel collection and returns more flexible. In simple terms, the carrier delivers and manages the parcel, Yeep! provides the locker, and the customer collects or returns it. We’re proud to support a more flexible and sustainable way to send, collect and return parcels.
Contact info
United Kingdom
- generalenquiries@yeeplockers.com
- yeeplockers.com
1.3
Bad
279 reviews
Replied to 63% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lost Vinted parcel using a Yeep locker
Lost Vinted parcel using a Yeep locker. I cannot understand how trading standars are not involved and they are allowed to continue doing bussiness!!
February 28, 2026
Unprompted review
Reply from Yeep!
Hi N,
Thanks for getting in touch — we know how much it matters to get your parcel sorted without any hassle.
For Vinted QR-code drop-offs, proof of acceptance/receipts and tracking updates are generated by the carrier (DPD) once parcels are collected and scanned into their network. If your parcels still haven’t updated/ order has been cancelled, the next step is to raise this with Vinted so they can escalate it to DPD using your QR drop-off reference.
Here’s the correct route so this can be escalated properly:
Raise this with Vinted support first (issue: “parcel stuck / not tracking / drop-off problem”) Give as much as personal/parcel data as you can.
Vinted will then escalate to DPD using the QR-code drop-off/return reference on your Vinted confirmation.
If DPD confirms a locker-side check is needed, they’ll raise it through their internal support channel — that’s when it can be formally escalated to Yeep! for investigation.
Carrier contact details (if you’d like to reach them directly):
• DPD — 0121 275 0500 | platinum@dpd.co.uk
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
AVOID
AVOID! Dropped my parcel off on 26th February and it hasn’t moved at all, I can’t access the locker to get it out. I’ve called the courier who keeps assuring me it will be collected and never does. Clearly there’s a huge communication issue with the lockers and courier. Avoid using Yeep and DPD! Still trying to get answers 1 week on
February 26, 2026
Unprompted review
Reply from Yeep!
Hi Kelly,
Thanks for getting in touch — we know how much it matters to get your parcel sorted without any difficulty.
If your parcel is currently at one of our lockers and you’re unable to retrieve it, or if you’re having trouble dropping off a parcel, the quickest route is to contact your carrier directly first (e.g. DPD/UPS). They control the access details and can confirm the correct PIN/Code. They must verify your identity and tracking number first to manage your personal data securely.
We don’t have access to UPS/DPD customer databases, so your carrier needs to verify your identity and check the parcel status on their side first. If they believe the locker needs support from Yeep!, they can escalate it through our appropriate channels, and we’ll assist as soon as it’s raised to us.
Carrier contact details (if you’d like to reach them directly):
• DPD — 0121 275 0500 | platinum@dpd.co.uk
• UPS — 03457 877 877
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
HORRENDOUS
HORRENDOUS. Ordered two items on Vinted 3 weeks ago and selected my local Yeep locker without checking reviews first. Both items were posted with DPD but have been stuck in some sort of limbo since the 26th Feb with th tracking saying they will be available to collect ‘today’ every day since the 26th Feb but nothing has arrived, nor can I contact DPD or Yeep to work out where they are. They were items for a course this weekend, I spend over £50 on them
Both and I am now out of pocket, without the items I need. Can’t raise a claim until the 27th March! How this company are allowed to operate when they can’t perform the basic function they are designed to serve is criminal. AVOID LIKE THE PLAGUE.
March 5, 2026
Unprompted review
Reply from Yeep!
Hi Amy,
Thanks for getting in touch — we know how much it matters to get your parcel sorted without any hassle.
For Vinted QR-code drop-offs, proof of acceptance/receipts and tracking updates are generated by the carrier (DPD) once parcels are collected and scanned into their network. If your parcels still haven’t updated/ order has been cancelled, the next step is to raise this with Vinted so they can escalate it to DPD using your QR drop-off reference.
Here’s the correct route so this can be escalated properly:
Raise this with Vinted support first (issue: “parcel stuck / not tracking / drop-off problem”) Give as much as personal/parcel data as you can.
Vinted will then escalate to DPD using the QR-code drop-off/return reference on your Vinted confirmation.
If DPD confirms a locker-side check is needed, they’ll raise it through their internal support channel — that’s when it can be formally escalated to Yeep! for investigation.
Carrier contact details (if you’d like to reach them directly):
• DPD — 0121 275 0500 | platinum@dpd.co.uk
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
VERY POOR SERVICE NEVER USE AGAIN
Woke locker, door opened, placed parcel in,closed door. Then on the screen I was asked what size locker I required. Obviously the parcel wasn’t recognised as being there. The lack of acknowledgement or receipt is frustrating.
Contacted DPD who now say the parcel cannot be found.
Very annoying as customer has been let down and I have lost my item. Neither company wants to take responsibility and trying to get an answer is almost impossible.
I will never use YEEP again and wished I had been aware of the reviews prior to using
February 25, 2026
Unprompted review
Reply from Yeep!
Hi Kit,
Thanks for getting in touch — we know how much it matters to get your parcel in or out of the locker without any hassle.
Once a parcel door is closed, Yeep can’t reopen lockers remotely or release parcels directly to customers. Access and retrieval are managed through the carrier’s booking and investigation process.
If your parcel is currently at one of our lockers and you’re unable to retrieve it (for example, the door won’t open again or the parcel went into the wrong compartment), the quickest route is to contact your carrier directly first (e.g., DPD/UPS). They control the access details and can check the drop-off on their side, confirm any access PIN/Code where applicable, and raise the correct investigation.
If they believe the locker needs support from Yeep!, they can escalate it through the appropriate channels, and we’ll assist as soon as it’s raised to us.
Carrier contact details (if you’d like to reach them directly):
• DPD — 0121 275 0500 | platinum@dpd.co.uk
• UPS — 03457 877 877
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
Beyond terrible
Beyond terrible. Sent a parcel using the locker and got an error message telling me contact carrier support, however their website has no phone number! My item is now locked in a locker with no tracking updated and no way to contact anybody. Vinted uninterested, DPD uninterested and YEEP uncontactable. Genuinely frightening that companies are allowed to operate like this with no penalisation.
March 2, 2026
Unprompted review
Reply from Yeep!
Hi Paul,
Thanks for getting in touch — we know how much it matters to get your parcel sorted without any hassle.
For Vinted QR-code drop-offs, proof of acceptance/receipts and tracking updates are generated by the carrier (DPD) once parcels are collected and scanned into their network. If your parcels still haven’t updated/ order has been cancelled, the next step is to raise this with Vinted so they can escalate it to DPD using your QR drop-off reference.
Here’s the correct route so this can be escalated properly:
Raise this with Vinted support first (issue: “parcel stuck / not tracking / drop-off problem”) Give as much as personal/parcel data as you can.
Vinted will then escalate to DPD using the QR-code drop-off/return reference on your Vinted confirmation.
If DPD confirms a locker-side check is needed, they’ll raise it through their internal support channel — that’s when it can be formally escalated to Yeep! for investigation.
Carrier contact details (if you’d like to reach them directly):
• DPD — 0121 275 0500 | platinum@dpd.co.uk
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
Don’t deserve 1 star
Don’t deserve 1 star - the locker took my parcel then cancelled the transaction but the locker door didn’t open, and now my parcel isn’t marked as sent to buyer and I’ve got no way of getting my item back. Please do not use as you will lose valuable items - they must be making so much money from all the parcels they are stealing and not returning or delivering, evidently from 109s of negative reviews
March 2, 2026
Unprompted review
Reply from Yeep!
Hi Sarah,
Thanks for getting in touch — we know how much it matters to get your parcel in or out of the locker without any hassle.
Once a parcel door is closed, Yeep can’t reopen lockers remotely or release parcels directly to customers. Access and retrieval are managed through the carrier’s booking and investigation process.
If your parcel is currently at one of our lockers and you’re unable to retrieve it (for example, the door won’t open again or the parcel went into the wrong compartment), the quickest route is to contact your carrier directly first (e.g., DPD/UPS). They control the access details and can check the drop-off on their side, confirm any access PIN/Code where applicable, and raise the correct investigation.
If they believe the locker needs support from Yeep!, they can escalate it through the appropriate channels, and we’ll assist as soon as it’s raised to us.
Carrier contact details (if you’d like to reach them directly):
• DPD — 0121 275 0500 | platinum@dpd.co.uk
• UPS — 03457 877 877
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
No pickup pass
As others have stated numerous times, DPD delivered to the locker, no pass provided and somehow it is my responsibility to contact the sender. Wish I had read the over reviews first, I won't make the same mistake twice.
March 3, 2026
Unprompted review
Reply from Yeep!
Hi Stuart,
Thanks for getting in touch — we know how much it matters to drop/collect your parcel from our locker without difficulty.
If your parcel is currently at one of our lockers and you’re unable to retrieve it, or if you’re having trouble dropping off a parcel, the quickest route is to contact your carrier directly first (e.g. DPD/UPS). They control the access details and can confirm the correct PIN/Code. They must verify your identity and tracking number first to manage your personal data securely.
We don’t have access to UPS/DPD customer databases, so your carrier needs to verify your identity and check the parcel status on their side first. If they believe the locker needs support from Yeep!, they can escalate it through our appropriate channels, and we’ll assist as soon as it’s raised to us.
Carrier contact details (if you’d like to reach them directly):
• DPD — 0121 275 0500 | platinum@dpd.co.uk
• UPS — 03457 877 877
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
App keeps crashing
App keeps crashing. Had to walk my 12kg parcel 1.3 miles to a non-locker UPS pick-up point. Hopeless.
March 3, 2026
Unprompted review
Reply from Yeep!
Hi Neil,
Thanks for getting in touch — we know how much it matters for you to send your parcel without any hassle.
Right now, the Yeep! App is still in development, so returning a UPS parcel through us isn’t available just yet. We’re sorry this isn’t ideal — especially if the app issues meant you had to complete your return elsewhere.
This isn’t the experience we want for you, and we’re taking the feedback seriously as we work on improving the app and adding full return support.
Carrier contact details (if you’d like to reach them directly):
• UPS — 03457 877 877
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
Worse tracking with yeep and dpd
No way of contacting them and a parcel I sent had apparently been sat in their locker for 7 days though looking at the reviews it’s probably been stolen. I do not believe this is a reputable company if your parcel to go missing this is the company to do it!
February 23, 2026
Unprompted review
Reply from Yeep!
Hi Natasha,
Thanks for getting in touch — we know how much it matters to drop/collect your parcel from our locker without difficulty.
If your parcel is currently at one of our lockers and you’re unable to retrieve it, or if you’re having trouble dropping off a parcel, the quickest route is to contact your carrier directly first (e.g. DPD/UPS). They control the access details and can confirm the correct PIN/Code. They must verify your identity and tracking number first to manage your personal data securely.
We don’t have access to UPS/DPD customer databases, so your carrier needs to verify your identity and check the parcel status on their side first. If they believe the locker needs support from Yeep!, they can escalate it through our appropriate channels, and we’ll assist as soon as it’s raised to us.
Carrier contact details (if you’d like to reach them directly):
• DPD — 0121 275 0500 | platinum@dpd.co.uk
• UPS — 03457 877 877
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
Parcel not moving
DPD parcel deposited 1 March (at LN1 1EX) for next day delivery and still hasn't left the locker two days later according to the tracking.
March 1, 2026
Unprompted review
Reply from Yeep!
Hi James,
Thanks for getting in touch — we know how much it matters to get your parcel collected without any hassle.
We’re aware of a current technical issue affecting DPD collections from some Yeep! lockers. Yeep! and DPD are working together to resolve this as quickly as possible.
We appreciate this isn’t what you want to hear, and we’re sorry — especially when you’re expecting a quick collection service.
If you’d like to raise this directly with DPD as well (for further support), you can contact them on 01212750500 or email platinum@dpd.co.uk
For now, the best next step is to send us your tracking number (if you haven’t already) and the locker location/postcode. We’ll log it on our side, and as soon as the issue is resolved, we’ll prioritise getting affected parcels collected.
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
Two Vinted items - Potentially Lost
Sold two items on Vinted to two separate buyers.
Item one was in locker 17/02/26 - Parcel No. 1550 5352 544 936 V
Item two was in locker 23/02/26 - Parcel No. 1550 5365 614 267 M
Item one was automatically noted on vinted after the first day of being in the locker as delivery is taking longer than expected - it will be delivered by march the 24th! 4 WEEKS?!?!?!
Item two is a nintendo switch valued at almost £100 - this was being sent to vinteds verification hub, this is still down as shipped in the locked and vinted should have it at the hub now for checking!!!
Its now the 3/3/26 and DPD should of collected these weeks ago - i have called DPD twice and they are not helpful ' oh we will get contact with our head office collection team' ' oh yes sir it is still in the locker sorry about that, give us more time'
Both parcels have labels and are sealled boxes - no reason for them to get lost / undelivered
AVOID YEEP! AS IT SEEMS THEY ARE STEALING PARCELS
YEEP! DO NOT CONTACT DPD TO ARRANGE COLLECTION
OR
DPD IS TOO BUSY TO FUFIL THE DEMAND OF YEEP
March 3, 2026
Unprompted review
Reply from Yeep!
Hi Darren,
Thanks for getting in touch — we know how much it matters to get your parcel sorted without any hassle.
We’re really sorry you’ve had a bad experience, and we appreciate you flagging it. This isn’t the level of service we want for anyone using Yeep!, and we take feedback like this seriously. Please be assured that once deposited, parcels remain securely stored in the locker until the carrier collects them — even if tracking hasn’t updated yet.
For Vinted QR-code drop-offs, proof of acceptance/receipts and tracking updates are generated by the carrier (DPD) once parcels are collected and scanned into their network. If your parcels still haven’t updated/ order has been cancelled, the next step is to raise this with Vinted so they can escalate it to DPD using your QR drop-off reference.
Here’s the correct route so this can be escalated properly:
Raise this with Vinted support first (issue: “parcel stuck / not tracking / drop-off problem”) Give as much as personal/parcel data as you can.
Vinted will then escalate to DPD using the QR-code drop-off/return reference on your Vinted confirmation.
If DPD confirms a locker-side check is needed, they’ll raise it through their internal support channel — that’s when it can be formally escalated to Yeep! for investigation.
Carrier contact details (if you’d like to reach them directly):
• DPD — 0121 275 0500 | platinum@dpd.co.uk
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
AVOID AT ALL COSTS
AVOID AT ALL COSTS! This was my first time dropping off Vinted Parcels to these Lockers, dropped off on 24th February and DPD still haven’t collected. DPD are saying they can’t access the lockers at all to get the parcel, and when you go to report an issue with YEEP, they tell you to contact DPD which is DISGUSTING! I am panicking that the items I will never get back and they weren’t cheap either. 2 parcels potentially lost and not help from YEEP whatsoever!
Yeep Location: NewRiver The Mall Pad’s Hill Maidstone ME15 6AT
March 3, 2026
Unprompted review
Reply from Yeep!
Hi Ashleigh,
Thanks for getting in touch — we know how much it matters to get your parcel collected without any hassle.
We’re aware of a current technical issue affecting DPD collections from some Yeep! lockers. Yeep! and DPD are working together to resolve this as quickly as possible.
We appreciate this isn’t what you want to hear, and we’re sorry — especially when you’re expecting a quick collection service.
If you’d like to raise this directly with DPD as well (for further support), you can contact them on 01212750500 or email platinum@dpd.co.uk
For now, the best next step is to send us your tracking number (if you haven’t already) and the locker location/postcode. We’ll log it on our side, and as soon as the issue is resolved, we’ll prioritise getting affected parcels collected.
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
Vinted parcel
Vinted parcel. Put in locker, no confirmation or tracking ever received.
Order has now been cancelled by Vinted because they've had no confirmation I have sent the parcel.
Can't get in touch with DPD, as I have no reference number for them to be able to talk to me.
Thankfully was a low cost item, but disappointing that I've lost an item and someone hasn't got the item they purchased.
February 22, 2026
Unprompted review
Reply from Yeep!
Hi Katie,
Thanks for getting in touch — we know how much it matters to get your parcel sorted without any hassle.
For Vinted QR-code drop-offs, proof of acceptance/receipts and tracking updates are generated by the carrier (DPD) once parcels are collected and scanned into their network. If your parcels still haven’t updated/ order has been cancelled, the next step is to raise this with Vinted so they can escalate it to DPD using your QR drop-off reference.
Here’s the correct route so this can be escalated properly:
Raise this with Vinted support first (issue: “parcel stuck / not tracking / drop-off problem”) Give as much as personal/parcel data as you can.
Vinted will then escalate to DPD using the QR-code drop-off/return reference on your Vinted confirmation.
If DPD confirms a locker-side check is needed, they’ll raise it through their internal support channel — that’s when it can be formally escalated to Yeep! for investigation.
Carrier contact details (if you’d like to reach them directly):
• DPD — 0121 275 0500 | platinum@dpd.co.uk
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
NEVER use YEEP!
This company is an absolute DISGRACE. Whoever is running it should be totally ashamed of themselves.
I posted a parcel yesterday (Monday 2nd March) to the YEEP! MFG NORCOT locker at 856 OXFORD ROAD RG30 1EL
I was able to scan the QR code at the locker, the locker door opened and I put my parcel inside and shut the door. There was then an error message on the screen - a small number 2 on the top left hand side of the keypad.
Then, unbelievably, random locker doors kept opening. Even ones with parcels already inside!! How is that for parcel security?! Annoyingly not the one with my parcel inside or I would have removed it to post at a proper shop. The machine was clearly malfunctioning. I can see when Googling this that I am not the only one who had had this issue before.
This has been an unbelievably frustrating situation already, and yes I understand things sometimes can go wrong but the worst thing about it there is absolutely no way to contact YEEP!. The help button on the keypad did nothing at all. There’s no contact number or forms on the website. Nothing. Absolutely crazy that they don’t have at least something for you to report a malfunctioning locker, which means I’m sure other people posting their items are going to have the same issue.
I usually use InPost lockers which are an absolute breeze to work and have never had an issue in the 100s of parcels i’ve posted with them.
I highly suspect my parcel will end up lost and I will have no hesitation in following this up with Trading Standards. I’m not going to let this company get away with this.
This company are a disgrace and I would be embarrassed to work for them. How they are allowed to operate in this country is beyond me. No customer support, terrible lockers that don’t work properly. AVOID LIKE THE PLAGUE.
March 2, 2026
Unprompted review
Reply from Yeep!
Hi Jen,
Thanks for getting in touch — we know how much it matters to get your parcel sorted without any hassle.
We’re really sorry you’ve had a bad experience, and we appreciate you flagging it. This isn’t the level of service we want for anyone using Yeep!, and we take feedback like this seriously.
We’re particularly concerned by what you’ve described about the locker malfunctioning and multiple doors opening. If you’re able to share the locker location and the date/time this happened (and any photos/screenshots), we can log it with our operations team for an urgent review and maintenance check.
For Vinted QR-code drop-offs, proof of acceptance/receipts and tracking updates are generated by the carrier (DPD) once parcels are collected and scanned into their network. If your parcels still haven’t updated/ order has been cancelled, the next step is to raise this with Vinted so they can escalate it to DPD using your QR drop-off reference.
Here’s the correct route so this can be escalated properly:
Raise this with Vinted support first (issue: “parcel stuck / not tracking / drop-off problem”) Give as much as personal/parcel data as you can.
Vinted will then escalate to DPD using the QR-code drop-off/return reference on your Vinted confirmation.
If DPD confirms a locker-side check is needed, they’ll raise it through their internal support channel — that’s when it can be formally escalated to Yeep! for investigation.
Carrier contact details (if you’d like to reach them directly):
• DPD — 0121 275 0500 | platinum@dpd.co.uk
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
Useless
Don't go anywhere near them - it's a scam operation. I got a response from them after posting them, but it was 4 parcels one after another, never sent a code to pick up the deliveries and impossible to contact. Always down to the driver , when there is clearly something wrong with the entire operation....mine isn't the only one star review
March 3, 2026
Unprompted review
Reply from Yeep!
Hi Jay
Thanks for getting in touch — we know how much it matters to get your parcel sorted without any hassle.
We’re really sorry you’ve had a bad experience, and we appreciate you flagging it. This isn’t the level of service we want for anyone using Yeep!, and we take feedback like this seriously.
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
Dropped off a parcel a week ago
Dropped off a parcel a week ago. It has not been collected. No tracking information. It was a high value item. I am stuck and don't know what to do. Avoid. I wish I had never used this service.
February 25, 2026
Unprompted review
Reply from Yeep!
Hi Emma,
Thanks for getting in touch — we know how much it matters to drop/collect your parcel from our locker without difficulty.
If your parcel is currently at one of our lockers and you’re unable to retrieve it, or if you’re having trouble dropping off a parcel, the quickest route is to contact your carrier directly first (e.g. DPD/UPS). They control the access details and can confirm the correct PIN/Code. They must verify your identity and tracking number first to manage your personal data securely.
We don’t have access to UPS/DPD customer databases, so your carrier needs to verify your identity and check the parcel status on their side first. If they believe the locker needs support from Yeep!, they can escalate it through our appropriate channels, and we’ll assist as soon as it’s raised to us.
Carrier contact details (if you’d like to reach them directly):
• DPD — 0121 275 0500 | platinum@dpd.co.uk
• UPS — 03457 877 877
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
Do not use if you want to receive your item
I bought an item on Vinted to be delivered to my local Yeep locker. The item never arrived! DPD said it was due to the Yeep locker not scanning the parcel correctly. Nobody seems to know what happened to it, seems to be lost and Yeep can't be contacted. Terrible lockers, especially as I've never had any issues with other parcel lockers.
Avoid ordering to Yeep lockers if you weren't want to receive your package. I will never use them again.
February 21, 2026
Unprompted review
Reply from Yeep!
Hi D,
Thanks for getting in touch — we know how much it matters to drop/collect your parcel from our locker without difficulty.
If your parcel is currently at one of our lockers and you’re unable to retrieve it, or if you’re having trouble dropping off a parcel, the quickest route is to contact your carrier directly first (e.g. DPD/UPS). They control the access details and can confirm the correct PIN/Code. They must verify your identity and tracking number first to manage your personal data securely.
We don’t have access to UPS/DPD customer databases, so your carrier needs to verify your identity and check the parcel status on their side first. If they believe the locker needs support from Yeep!, they can escalate it through our appropriate channels, and we’ll assist as soon as it’s raised to us.
Carrier contact details (if you’d like to reach them directly):
• DPD — 0121 275 0500 | platinum@dpd.co.uk
• UPS — 03457 877 877
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
Don't Use Yeep!
Too many issues to waste much time describing. In summary, lockers are filled with multiple deliveries (not for same person) ; app doesn't work at all; can't access chatbots; no-one answers the phone.
Vote with your feet. Stop using this useless service and stop throwing money at a company that simply does not care about customer satisfaction.
March 2, 2026
Unprompted review
Reply from Yeep!
Hi Neil,
Thanks for getting in touch — we know how much it matters to get your parcel sorted without any hassle.
We’re really sorry you’ve had a bad experience, and we appreciate you flagging it. This isn’t the level of service we want for anyone using Yeep!, and we take feedback like this seriously.
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
Wish I read the reviews before using
Wish I read the reviews before using. Like others, I didn’t know you had to apply a label. Sold an item on Vinted, so no address label given. No where in the instructions did it say I needed to print my own label. Went to locker and dropped off without a label. No where to print a label and no sign to say not to drop off without a label. I wish it was like Royal Mail who tell you not to post without a label. I stupidly assumed it was like inpost. No contact details on Yeep to contact them and seems like you can only contact DPD if you have a consignment number, which I don’t. Will not use again. So I guess parcel is stuck …..
In response to Yeep’s reply - I contacted DPD to try and find the parcel but they couldn’t do anything unless I provided the address. I don’t have the address as Vinted don’t supply it. Vinted would not help either as I had no evidence it was posted.
March 2, 2026
Unprompted review
Reply from Yeep!
Hi Cancan,
Thanks for getting in touch — we know how much it matters to get your parcel sorted without any hassle.
For Vinted QR-code drop-offs, proof of acceptance/receipts and tracking updates are generated by the carrier (DPD) once parcels are collected and scanned into their network. If your parcels still haven’t updated/ order has been cancelled, the next step is to raise this with Vinted so they can escalate it to DPD using your QR drop-off reference.
To reassure you on labels: Vinted QR-code drop-offs can be label-less (you don’t need to print an address label). The QR code you’re given is what links the parcel to the delivery details once it’s collected and scanned into the carrier system.
Here’s the correct route for further escalation:
Raise this with Vinted support first (issue: “parcel stuck / not tracking / drop-off problem”) Give as much as personal/parcel data as you can.
Vinted will then escalate to DPD using the QR-code drop-off/return reference on your Vinted confirmation.
If DPD confirms a locker-side check is needed, they’ll raise it through their internal support channel — that’s when it can be formally escalated to Yeep! for investigation.
Carrier contact details (if you’d like to reach them directly):
• DPD — 0121 275 0500 | platinum@dpd.co.uk
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
If there was an option to give 0 stars…
If there was an option to give 0 stars I would have. First time using the Yeep! lockers to send an item i sold on Vinted. Sent to drop off the parcel, scanned the QR code, door opened put parcel in and closed the door... seems straight forward. Then loads of doors started opening, some with items in them some empty. Had a fun few minutes shutting doors and more opening until eventually it all stopped. The fact that this happened and that I haven't received any receipt or tracking details, I have no idea if the item was sent or not. Sometime may even helped themselves to the item if that door popped open. DPD app is useless as states I have no items in progress. Also no was of contacting anyone as DPD just point you to the retailer. Absolutely useless in every aspect.
February 27, 2026
Unprompted review
Reply from Yeep!
Hi Anthony,
Thanks for getting in touch — we know how much it matters to get your parcel sorted without any hassle.
We’re really sorry you’ve had a bad experience, and we appreciate you flagging it. This isn’t the level of service we want for anyone using Yeep!, and we take feedback like this seriously.
We’re particularly concerned by what you’ve described about the locker malfunctioning and multiple doors opening. If you’re able to share the locker location and the date/time this happened (and any photos/screenshots), we can log it with our operations team for an urgent review and maintenance check.
For Vinted QR-code drop-offs, proof of acceptance/receipts and tracking updates are generated by the carrier (DPD) once parcels are collected and scanned into their network. If your parcels still haven’t updated/ order has been cancelled, the next step is to raise this with Vinted so they can escalate it to DPD using your QR drop-off reference.
Here’s the correct route so this can be escalated properly:
Raise this with Vinted support first (issue: “parcel stuck / not tracking / drop-off problem”) Give as much as personal/parcel data as you can.
Vinted will then escalate to DPD using the QR-code drop-off/return reference on your Vinted confirmation.
If DPD confirms a locker-side check is needed, they’ll raise it through their internal support channel — that’s when it can be formally escalated to Yeep! for investigation.
Carrier contact details (if you’d like to reach them directly):
• DPD — 0121 275 0500 | platinum@dpd.co.uk
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.