I'm trying to return an item and the supplier uses UPS , that's fine but UPS gave me a Yeep locker drop off. First time user of Yeep. Very unimpressed!! Scanner on lockers unable to read the parcel... See more
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I wish I had checked these reviews before using a Yeep locker. I dropped off 3 DPD Vinted parcels and received no confirmation and they didn’t show as shipped on the Vinted or DPD tracking. I emailed... See more
Too many issues to waste much time describing. In summary, lockers are filled with multiple deliveries (not for same person) ; app doesn't work at all; can't access chatbots; no-one answers the phone... See more
Company replied
AVOID AT ALL COSTS! This was my first time dropping off Vinted Parcels to these Lockers, dropped off on 24th February and DPD still haven’t collected. DPD are saying they can’t access the lockers at... See more
Company replied
Company details
Written by the company
Yeep! is a shared parcel locker network used by major delivery companies to offer a convenient alternative to home delivery. When you choose a locker delivery or return option, your carrier, such as DPD or UPS, manages your parcel, including shipping, tracking and notifications. Yeep! provides the locker infrastructure — a secure place for parcels to be collected or returned — and you collect or return your parcel using a 6 digit PIN or QR code at a time that suits you. Please note: Yeep! does not deliver parcels or manage shipments directly. If you need help with tracking, delays, or missing items, your carrier is usually best placed to assist. What makes Yeep! different is that we operate a carrier-neutral locker network used by multiple delivery companies. Our lockers are 100% battery- and solar-powered, designed for lower environmental impact, and our rapidly growing UK network is focused on making parcel collection and returns more flexible. In simple terms, the carrier delivers and manages the parcel, Yeep! provides the locker, and the customer collects or returns it. We’re proud to support a more flexible and sustainable way to send, collect and return parcels.
Contact info
United Kingdom
- generalenquiries@yeeplockers.com
- yeeplockers.com
1.3
Bad
279 reviews
Replied to 63% of negative reviews
Typically replies within 1 week
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Computer says no....
DPD delivered an expensive parcel to a Yeep! Locker and a collection QR code. So far, so good. Until I arrive at the locker and find it plastered with letters from people begging for their parcel and offering rewards for the release of their parcels.
I pushed the wake-up button, waited patiently for the thing to boot up, scanned my QR code and after about 3 seconds, it displays the message "Error, contact carrier support".
Well DPD say it's nothing to do with them. There doesn't appear to be a way to contact Yeep!
I'm out of pocket, inconvenienced with no way of recovering my parcels.
I think I may revisit the lockers with a crowbar and angle grinder and release the parcels and accept the rewards.
Yeep, you suck. Hard.
March 11, 2026
Unprompted review
Reply from Yeep!
Hi Stuart,
Thanks for getting in touch — we know how much it matters to get your parcel sorted without any hassle.
We’re really sorry you’ve had a bad experience, and we appreciate you flagging it. This isn’t the level of service we want for anyone using Yeep!, and we take feedback like this seriously.
We’re particularly concerned by what you’ve described about the locker condition (letters being plastered on the unit). If you’re able to share the locker location and the date/time this happened (and any photos/screenshots), we can log it with our maintenance team for an urgent review.
Furthermore, if your parcel is currently at one of our lockers and you’re unable to retrieve it, or if you’re having trouble dropping off a parcel, the quickest route is to contact your carrier directly first (e.g. DPD/UPS). They control the access details and can confirm the correct PIN/Code. They must verify your identity and tracking number first to manage your personal data securely.
We don’t have access to UPS/DPD customer databases, so your carrier needs to verify your identity and check the parcel status on their side first. If they believe the locker needs support from Yeep!, they can escalate it through our appropriate channels, and we’ll assist as soon as it’s raised to us.
Carrier contact details (if you’d like to reach them directly):
• DPD — 0121 275 0500 | platinum@dpd.co.uk
• UPS — 03457 877 877
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
Needed to return a parcel to supplier…
Needed to return a parcel to supplier who sent a UPS label to use via YEEP, after two trips to the local locker we lost the will to live, phoned UPS who had no idea what to do. Why any company would get involved with YEEP I have no idea. You cannot contact YEEP directly you get sent to the courier, the app doesn’t work on iPhone, just shuts itself down but ok on iPad, have had to send item via Royal Mail instead.
March 11, 2026
Unprompted review
Reply from Yeep!
Hi John,
Thanks for getting in touch — we know how frustrating it is when a simple return becomes more complicated than expected.
We’re especially sorry that you made repeated trips to the locker, experienced issues with the Yeep! app on iPhone, and were ultimately left needing to return your parcel through Royal Mail instead. We completely understand how disappointing and inconvenient that must have been.
At the moment, the Yeep! app is still in development, so UPS returns via Yeep! are not yet fully available in all cases. We recognise this caused confusion and inconvenience here — but we are working to resolve this!
For now, your best option is to contact UPS directly for any further return queries.
Carrier contact details:
• UPS — 03457 877 877
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
Another lost parcel and no way to contact
I used locker number YEEP0911 in M41 Urmston to post a DPD parcel.
I posted on 18/02/26.
Tracking number 15505352511066.
3 weeks later and it still hasn't updated.
I left a previous review and YEEP replied and said to contact them so they could look into it. I checked on their website and tried every possible way to contact them. It was impossible. I was able to contact if I wanted to have a locker installed. Very frustrating experience throughout the whole process. Lesson learned regarding using YEEP. Parcel is now lost.
February 18, 2026
Unprompted review
Reply from Yeep!
Hi,
Thanks for getting in touch — we know how much it matters to get your parcel sorted without any hassle.
For delivery delays, proof of acceptance/receipts and tracking updates are generated by the carrier (DPD) once parcels are collected and scanned into their network. If your parcel still hasn’t updated or the status is delayed, the next step is to raise this with DPD so they can investigate using your tracking/consignment reference.
Here’s the correct route so this can be escalated properly:
Raise this with DPD support first (issue: “parcel stuck / not tracking / drop-off problem”). Please include as much personal/parcel detail as you can.
DPD will then investigate using your tracking/consignment reference and confirm next steps.
If DPD confirms a locker-side check is needed, they’ll raise it through their internal support channel — that’s when it can be formally escalated to Yeep! for investigation.
Carrier contact details (if you’d like to reach them directly):
• DPD — 0121 275 0500 | platinum@dpd.co.uk
For now, our website contact form is being updated. In the meantime, for urgent matters you can reach us via the social channels listed on our website.
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
Awful service
Awful service, App did not work for depositing a Vinted parcel but locker allowed me to scan the barcode on the parcel, locker door opened, popped it in, closed it, screen said it was complete but no tracking info sent to me or the buyer to indicate this. Contacted Vinted, they told me to select that the parcel has been sent which would trigger tracking info which it did but when select the tracking ref it says no parcel received so now I presume its stuck in the locker and I will have to cancel the order and loose the item. Never have a problem with other courier devices like In Post and Evri and Relay. Customer service doesn't work on the Yeep app either
March 10, 2026
Unprompted review
Reply from Yeep!
Hi Claire,
Thanks for getting in touch — we know how much it matters to get your parcel sorted without any hassle.
We’re really sorry you’ve had a bad experience, and we appreciate you flagging it. This isn’t the level of service we want for anyone using Yeep!, and we take feedback like this seriously.
For Vinted QR-code drop-offs, proof of acceptance/receipts and tracking updates are generated by the carrier (DPD) once parcels are collected and scanned into their network. If your parcels still haven’t updated/ order has been cancelled, the next step is to raise this with Vinted so they can escalate it to DPD using your QR drop-off reference.
Here’s the correct route so this can be escalated properly:
Raise this with Vinted support first (issue: “parcel stuck / not tracking / drop-off problem”) Give as much as personal/parcel data as you can.
Vinted will then escalate to DPD using the QR-code drop-off/return reference on your Vinted confirmation.
If DPD confirms a locker-side check is needed, they’ll raise it through their internal support channel — that’s when it can be formally escalated to Yeep! for investigation.
Carrier contact details (if you’d like to reach them directly):
• DPD — 0121 275 0500 | platinum@dpd.co.uk
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
Lost parcel. Dodgy lockers. Zero response. Avoid.
Multiple lockers opened to deposit one item. Item then lost, and zero response from Yeep - even after raising a faulty locker issue. (Item *must* be in their system or DPD's system somewhere.) Following this, I went to the locker again to see if I could retrieve parcel. QR code opened a locker with two parcels in it - neither mine. DPD won't talk to me about it because I don't have the recipient's address (Vinted don't give it out). Vinted have washed their hands of it because the Yeep locker didn't register my parcel. Talking to Yeep is like screaming into a black hole.
Avoid using them if losing your parcel would bother you.
February 3, 2026
Unprompted review
Reply from Yeep!
Hi Lynn,
Thanks for getting in touch — we know how much it matters to get your parcel sorted without any hassle.
We’re really sorry you’ve had a bad experience, and we appreciate you flagging it. This isn’t the level of service we want for anyone using Yeep!, and we take feedback like this seriously.
We’re particularly concerned by what you’ve described about the locker malfunctioning and a door opening with parcels that weren't yours. If you’re able to share the locker location and the date/time this happened (and any photos/screenshots), we can log it with our operations team for an urgent review and maintenance check.
For Vinted QR-code drop-offs, proof of acceptance/receipts and tracking updates are generated by the carrier (DPD) once parcels are collected and scanned into their network. If your parcels still haven’t updated/ order has been cancelled, the next step is to raise this with Vinted so they can escalate it to DPD using your QR drop-off reference.
Here’s the correct route so this can be escalated properly:
Raise this with Vinted support first (issue: “parcel stuck / not tracking / drop-off problem”) Give as much as personal/parcel data as you can.
Vinted will then escalate to DPD using the QR-code drop-off/return reference on your Vinted confirmation.
If DPD confirms a locker-side check is needed, they’ll raise it through their internal support channel — that’s when it can be formally escalated to Yeep! for investigation.
Carrier contact details (if you’d like to reach them directly):
• DPD — 0121 275 0500 | platinum@dpd.co.uk
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
dont trust yeep lockers
Honestly if I could give this locker no stars I would its honestly the worst experience and server ive had form a delivery company, i sent a parcel through the yeep locker the address of the yeep locker is m22 5gr Rowlands way on the 20th of February, and I called dpd they said that they would collect it on Monday 23rd and it still hasn't been collected and there is no progress with the order, I contacted them several times and they weren't helpful and told me vinted has to contact them, I contacted vinted and vinted told me that the delivery has been updated but when I look at the site for the delivery it still says that the parcel has been dropped of at the dpd locker and no indication that the parcel has been collected and on its way to the buyer. Its been stressing me out as ive lost something and I really needed the money for it and its been now almost 2 weeks and I fear there will be no progress.
February 20, 2026
Unprompted review
Reply from Yeep!
Hi Ava,
Thanks for getting in touch — we know how much it matters to get your parcel sorted without any hassle.
For Vinted QR-code drop-offs, proof of acceptance/receipts and tracking updates are generated by the carrier (DPD) once parcels are collected and scanned into their network. If your parcels still haven’t updated/ order has been cancelled, the next step is to raise this with Vinted so they can escalate it to DPD using your QR drop-off reference.
Here’s the correct route so this can be escalated properly:
Raise this with Vinted support first (issue: “parcel stuck / not tracking / drop-off problem”) Give as much as personal/parcel data as you can.
Vinted will then escalate to DPD using the QR-code drop-off/return reference on your Vinted confirmation.
If DPD confirms a locker-side check is needed, they’ll raise it through their internal support channel — that’s when it can be formally escalated to Yeep! for investigation.
Carrier contact details (if you’d like to reach them directly):
• DPD — 0121 275 0500 | platinum@dpd.co.uk
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
Champion Hide n Seek Locker!
About NCP Cardiff Dumfries Place Locker - Ong you're not finding this locker. My package (from Vinted) wasn't able to be delivered and I strongly suspect its cuz bro wasn't able to find the locker. If you're a delivery driver u gotta bring that car all the way to the entrance of the car park to find it. At that point, you can't back out and would have to go into the car park itself, which is a hassle. If you're walking to it, you gotta go via a private accommodation building or squeeze through cracks in the wall (the reason that prevented the locker from being seen and accessible).
tldr: just deliver it to ur home man, what's even a few pounds.
March 8, 2026
Unprompted review
Reply from Yeep!
Hi Malcom,
Thanks for getting in touch — we know how much it matters to get your parcel sorted without any hassle.
We’re really sorry you’ve had a bad experience, and we appreciate you flagging it. This isn’t the level of service we want for anyone using Yeep!, and we take feedback like this seriously.
We’re particularly concerned by what you’ve described about the locker being difficult to locate/access at NCP Cardiff Dumfries Place. We’ll log this with our operations team to review the access route and visibility/signage at that location.
For Vinted QR-code drop-offs, delivery updates/ tracking are generated by the carrier (DPD) as the parcel moves through their network. If the delivery couldn’t be completed and your order hasn’t updated, the next step is to raise this with Vinted so they can escalate it to DPD using your QR drop-off reference.
Here’s the correct route so this can be escalated properly:
Raise this with Vinted support first (issue: “parcel stuck / not tracking / drop-off problem”) Give as much as personal/parcel data as you can.
Vinted will then escalate to DPD using the QR-code drop-off/return reference on your Vinted confirmation.
If DPD confirms a locker-side check is needed, they’ll raise it through their internal support channel — that’s when it can be formally escalated to Yeep! for investigation.
Carrier contact details (if you’d like to reach them directly):
• DPD — 0121 275 0500 | platinum@dpd.co.uk
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
App crashes instantly when trying to…
App crashes instantly when trying to use it.
if app is in developement why do you put the product on the market?
Like: we sold you a car, it is still in developement so there is no engine, but you can push it yourself for now :):):)
March 10, 2026
Unprompted review
Reply from Yeep!
Hi Andrejs,
Thanks for getting in touch — we know how much it matters to get your parcel sorted without any hassle.
Right now, the Yeep! App is still in development, so some features aren’t available (or may not work as expected) just yet. We’re really sorry this isn’t ideal for you — and we understand why that’s frustrating. The app is being rolled out in stages, but it shouldn’t be crashing, so we’d like to get this looked at.
If you’re able to share your phone model (iPhone/Android) and app version, we’ll pass it to our development team to investigate.
For now, if this is affecting a specific parcel, your best bet is to contact your carrier directly — they can check the tracking and help resolve it straight away.
Carrier contact details (if you’d like to reach them directly):
• DPD — 0121 275 0500 | platinum@dpd.co.uk
• UPS — 03457 877 877
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
What's the point in having an App to…
What's the point in having an App to ‘send a parcel’ if the app just crashes as soon as you select “Send a parcel”
Deleted the app. Downloaded it again. Swapped from 4G to 5G and then WiFi.
With all the negative comments re this service I think it’s probably a blessing in disguise!!!
March 9, 2026
Unprompted review
Reply from Yeep!
Hi Steven,
Thanks for getting in touch — we know how much it matters to get your parcel sorted without any hassle.
Right now, the Yeep! App is still in development, so some features aren’t available (or may not work as expected) just yet. We’re really sorry this isn’t ideal for you — but we are working to resolve this!
For now, if this is affecting a specific parcel, your best bet is to contact your carrier directly — they can check the tracking and help resolve it straight away.
Carrier contact details (if you’d like to reach them directly):
• DPD — 0121 275 0500 | platinum@dpd.co.uk
• UPS — 03457 877 877
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
Horrendous experience! Don't use!
Horrendous experience! Avoid at all costs.
Posted a parcel through using a Yeep! locker on Weds 25th Feb at TN12 6ER and it's now stuck in the locker with no communication since. No reciept, no way of contacting Yeep! and DPD and Vinted don't want to help.
Don't use this service if you want your parcel to be sent reliably. Awful.
February 25, 2026
Unprompted review
Reply from Yeep!
Hi Jessica,
Thanks for getting in touch — we know how much it matters to get your parcel sorted without any hassle.
For Vinted QR-code drop-offs, proof of acceptance/receipts and tracking updates are generated by the carrier (DPD) once parcels are collected and scanned into their network. If your parcels still haven’t updated/ order has been cancelled, the next step is to raise this with Vinted so they can escalate it to DPD using your QR drop-off reference.
Here’s the correct route so this can be escalated properly:
Raise this with Vinted support first (issue: “parcel stuck / not tracking / drop-off problem”) Give as much as personal/parcel data as you can.
Vinted will then escalate to DPD using the QR-code drop-off/return reference on your Vinted confirmation.
If DPD confirms a locker-side check is needed, they’ll raise it through their internal support channel — that’s when it can be formally escalated to Yeep! for investigation.
Carrier contact details (if you’d like to reach them directly):
• DPD — 0121 275 0500 | platinum@dpd.co.uk
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
DO NOT USE!!!!!
DO NOT USE!!!!!!
Used a Yeep locker for a Vinted parcel for the first time. Absolutely awful!
No receipt/confirmation email/Vinted confirmation to prove I’ve put parcel in there. No tracking info, no recognition for DPD that parcel has been received so my parcel is now lost and I’m out of pocket as buyer got refunded. Will never ever use again!!
March 9, 2026
Unprompted review
Reply from Yeep!
Hi Victoria,
Thanks for getting in touch — we know how much it matters to get your parcel sorted without any hassle.
For Vinted QR-code drop-offs, proof of acceptance/receipts and tracking updates are generated by the carrier (DPD) once parcels are collected and scanned into their network. If your parcels still haven’t updated/ order has been cancelled, the next step is to raise this with Vinted so they can escalate it to DPD using your QR drop-off reference.
Here’s the correct route so this can be escalated properly:
Raise this with Vinted support first (issue: “parcel stuck / not tracking / drop-off problem”) Give as much as personal/parcel data as you can.
Vinted will then escalate to DPD using the QR-code drop-off/return reference on your Vinted confirmation.
If DPD confirms a locker-side check is needed, they’ll raise it through their internal support channel — that’s when it can be formally escalated to Yeep! for investigation.
Carrier contact details (if you’d like to reach them directly):
• DPD — 0121 275 0500 | platinum@dpd.co.uk
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
Awful!
Awful!! Can’t emphasis enough.
I dropped my parcel off a week ago at a Yeep! Locker and received zero confirmation after for it. Attempted to email and received nothing. My parcel is now lost and there has been no shipping update or anything to say it’s been collected or on the move. Customer service is appalling and no one is providing any help or resolution, and that’s a pair of £180 shoes lost!!
Fuming doesn’t cut it. DO NOT USE!!!
March 2, 2026
Unprompted review
Reply from Yeep!
Hi Bridey,
Thanks for getting in touch — we know how much it matters for you to send your parcel without any hassle.
Please allow up to 24 hours for your parcel status to update in the app. The update depends on the locker’s next synchronisation with our system. Occasionally, the status may revert to “created” or “cancelled”—but don’t worry, this will correct itself after the next sync.
If the app still doesn’t update after this period, please contact DPD/UPS to confirm your tracking number and locate your parcel. They will escalate the issue to us through the appropriate channels if needed.
Carrier contact details (if you’d like to reach them directly):
• DPD — 0121 275 0500 | platinum@dpd.co.uk
• UPS — 03457 877 877
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
Absolutely useless service
Absolutely useless service. Avoid at all cost. I've had a Vinted sale stuck in there since the 11th of February and also an item bought on Vinted stuck there since the 13th of Feb. Called dpd multiple times, just to be lied to. No responses from Yeep. This is basically an utter scam. I just wonder what happens to all those items being stuck in the lockers and it seems to be A LOT :)))) great scamming business model
February 11, 2026
Unprompted review
Reply from Yeep!
Hi Bobby,
Thanks for getting in touch — we know how much it matters to get your parcel sorted without any hassle.
Once the locker door is closed, Yeep! can’t reopen lockers remotely or release parcels directly to customers. Access and retrieval are managed through the carrier’s booking and investigation process.
Here’s the correct route so this can be escalated properly:
Raise this with Vinted support first (issue: “parcel stuck / not tracking / drop-off problem”) Give as much as personal/parcel data as you can.
Vinted will then escalate to DPD using the QR-code drop-off/return reference on your Vinted confirmation.
If DPD confirms a locker-side check is needed, they’ll raise it through their internal support channel — that’s when it can be formally escalated to Yeep! for investigation.
Carrier contact details (if you’d like to reach them directly):
• DPD — 0121 275 0500 | platinum@dpd.co.uk
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
I had a very frustrating experience…
I had a very frustrating experience using a Yeep locker and it has resulted in me losing both my item and the money from the sale.
On 06/03/2026 at around 5pm, I dropped off a parcel I had sold on Vinted at the Yeep locker located at 51 Bromford Drive, Birmingham, B36 8UX. After placing the parcel in the locker, the system never registered the parcel as dropped off. Because of this, the tracking on Vinted has never updated and it appears as though the parcel was never sent.
I contacted DPD by phone to try and resolve the issue, but they told me they cannot investigate or do anything unless Vinted contacts them directly. This has left me completely stuck between companies with no support or resolution.
As a result of this system failure, I have lost my item and the income from the sale. I even took a photo of the parcel inside the locker at the time of drop-off as proof, yet there still seems to be no way for this to be properly investigated.
This is extremely concerning as sellers rely on these lockers to safely hand over parcels. If a locker fails to register a drop-off, there should be a clear process to investigate and protect the sender. Instead, I have been left with no parcel, no payment, and no real assistance.
I would strongly advise others to be cautious when using these lockers until there is better accountability and support when something goes wrong.
March 6, 2026
Unprompted review
Reply from Yeep!
Hi Toseef,
Thanks for getting in touch — we know how much it matters to get your parcel sorted without any hassle.
Once the locker door is closed, Yeep! can’t reopen lockers remotely or release parcels directly to customers. Access and retrieval are managed through the carrier’s booking and investigation process.
Here’s the correct route so this can be escalated properly:
Raise this with Vinted support first (issue: “parcel stuck / not tracking / drop-off problem”) Give as much as personal/parcel data as you can.
Vinted will then escalate to DPD using the QR-code drop-off/return reference on your Vinted confirmation.
If DPD confirms a locker-side check is needed, they’ll raise it through their internal support channel — that’s when it can be formally escalated to Yeep! for investigation.
Carrier contact details (if you’d like to reach them directly):
• DPD — 0121 275 0500 | platinum@dpd.co.uk
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
Don’t use
I know this might not yeep fault but ups and yeep don’t talk so your items are delivered to the box without a code. It’s really bad there is no way to get assistance. Won’t ever use the box again . Called UPS twice every time we will send a code nothing was sent. So you’re stuck in a conundrum. Appreciate the response but the item had to be resent from organisation in the end as there is no support
February 26, 2026
Unprompted review
Reply from Yeep!
Hi Lin,
Thanks for getting in touch — we know how much it matters to drop/collect your parcel from our locker without difficulty.
If your parcel is currently at one of our lockers and you’re unable to retrieve it, or if you’re having trouble dropping off a parcel, the quickest route is to contact your carrier directly first (e.g. DPD/UPS). They control the access details and can confirm the correct PIN/Code. They must verify your identity and tracking number first to manage your personal data securely.
We don’t have access to UPS/DPD customer databases, so your carrier needs to verify your identity and check the parcel status on their side first. If they believe the locker needs support from Yeep!, they can escalate it through our appropriate channels, and we’ll assist as soon as it’s raised to us.
Carrier contact details (if you’d like to reach them directly):
• DPD — 0121 275 0500 | platinum@dpd.co.uk
• UPS — 03457 877 877
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
Utterly useless. Avoid.
Utterly useless.
I dropped a package off 2 weeks ago and according to the tracking it's still at the locker. Contacted DPD, got a response, but then when I provided the information they asked for to help I haven't heard back for a week. Have contacted again, will see if it goes anywhere.
This was a return item with prepaid label, so I just printed it, stuck it on, scanned it on the machine and popped it in the door and closed it.
In terms of user experience, the machine is terrible. Just a tiny little LCD display with keypad and a camera for scanning items. Not intuative and no instructions, but after poking it a bit to wake it up and waving the QR code at the camera a door popped open and it said to put the parcel in. So I did my bit. However I have no idea now if I'll get the refund for the item as it's vanished.
Quite a contrast to the UPS / Evri / ParcelForce machine at the same location. That has a full touchscreen display, instructions, label printer, and most importantly, it works. I've used it MANY times with zero problems. This was the first time I used YEEP! and it will be the last.
In a world where you are worse than Evri, that's a hell of an accomplishment. And really not one you'd want to share with the world. Avoid.
Edit -- there's no way to reply to the below response.
"For now, the best next step is to send us your tracking number (if you haven’t already) and the locker location/postcode. We’ll log it on our side, and as soon as the issue is resolved, we’ll prioritise getting affected parcels collected."
There is NO WAY TO CONTACT YEEP. Look at your own website under "get in touch" --
"If you have any issues with your delivery or collection, please contact the retailer’s customer services or courier company, details will be included with your order."
How do you suggest I send you the tracking details? What an absolute joke. And if you think "being green" is a valid reason for parcels being sat uncollected for 2 weeks then you may need to rethink your business model.
February 21, 2026
Unprompted review
Reply from Yeep!
Hi James,
Thanks for getting in touch — we know how much it matters to get your parcel collected without any hassle.
We’re aware of a current technical issue affecting DPD collections from some Yeep! lockers. Yeep! and DPD are working together to resolve this as quickly as possible.
We appreciate this isn’t what you want to hear, and we’re sorry — especially when you’re expecting a quick collection service.
If you’d like to raise this directly with DPD as well (for further support), you can contact them on 01212750500 or email platinum@dpd.co.uk
For now, the best next step is to send us your tracking number (if you haven’t already) and the locker location/postcode. We’ll log it on our side, and as soon as the issue is resolved, we’ll prioritise getting affected parcels collected.
On the locker experience: Yeep! lockers aren’t mains-connected — they’re battery/solar powered as part of our sustainability-first approach. We know that can feel different to larger mains-powered units at the same site, and we’re actively working on improvements to make the drop-off experience clearer and more user-friendly while staying true to our values.
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
Do not use these!
Do not use these!! Been a week and my parcel hasn’t even been picked up! Awful service
March 7, 2026
Unprompted review
Reply from Yeep!
Hi Evie,
Thanks for getting in touch — we know how much it matters to drop/collect your parcel from our locker without difficulty.
If your parcel is currently at one of our lockers and you’re unable to retrieve it, or if you’re having trouble dropping off a parcel, the quickest route is to contact your carrier directly first (e.g. DPD/UPS). They control the access details and can confirm the correct PIN/Code.
They must verify your identity and tracking number first to manage your personal data securely. We don’t have access to UPS/DPD customer databases, so your carrier needs to verify your identity and check the parcel status on their side first.
If they believe the locker needs support from Yeep!, they can escalate it through our appropriate channels, and we’ll assist as soon as it’s raised to us.
Carrier contact details (if you’d like to reach them directly):
• DPD — 0121 275 0500 | platinum@dpd.co.uk
• UPS — 03457 877 877
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
avoid at all costs
Used the lockers and had 3 Vinted parcels that needed sending. Service was slow but worked.
Never got receipts for acceptance of parcels, they’ve never updated on the DPD tracking and now the items have been cancelled on Vinted and lost money and items. Horrendous service. Avoid avoid avoid. No help from Yeep on Facebook and Vinted won’t help either
February 28, 2026
Unprompted review
Reply from Yeep!
Hi Ally,
Thanks for getting in touch — we know how much it matters to get your parcel sorted without any hassle.
For Vinted QR-code drop-offs, proof of acceptance/receipts and tracking updates are generated by the carrier (DPD) once parcels are collected and scanned into their network. If your parcels still haven’t updated/ order has been cancelled, the next step is to raise this with Vinted so they can escalate it to DPD using your QR drop-off reference.
Here’s the correct route so this can be escalated properly:
Raise this with Vinted support first (issue: “parcel stuck / not tracking / drop-off problem”) Give as much as personal/parcel data as you can.
Vinted will then escalate to DPD using the QR-code drop-off/return reference on your Vinted confirmation.
If DPD confirms a locker-side check is needed, they’ll raise it through their internal support channel — that’s when it can be formally escalated to Yeep! for investigation.
Carrier contact details (if you’d like to reach them directly):
• DPD — 0121 275 0500 | platinum@dpd.co.uk
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
I lost my parcel and money !!
I lost my parcel and money !!
Sold on Vinted, used this locker and no signs of item being collected and delivered !!!!!
Don’t use it as I can see I am not the only once who they steal from
March 1, 2026
Unprompted review
Reply from Yeep!
Hi Anna,
Thanks for getting in touch — we know how much it matters to get your parcel sorted without any hassle.
For Vinted QR-code drop-offs, proof of acceptance/receipts and tracking updates are generated by the carrier (DPD) once parcels are collected and scanned into their network. If your parcels still haven’t updated/ order has been cancelled, the next step is to raise this with Vinted so they can escalate it to DPD using your QR drop-off reference.
Here’s the correct route so this can be escalated properly:
Raise this with Vinted support first (issue: “parcel stuck / not tracking / drop-off problem”) Give as much as personal/parcel data as you can.
Vinted will then escalate to DPD using the QR-code drop-off/return reference on your Vinted confirmation.
If DPD confirms a locker-side check is needed, they’ll raise it through their internal support channel — that’s when it can be formally escalated to Yeep! for investigation.
Carrier contact details (if you’d like to reach them directly):
• DPD — 0121 275 0500 | platinum@dpd.co.uk
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
I put the parcel in the locker and…
I put the parcel in the locker and never had any tracking update or even a proof of postage. There appears to be no way to contact Yeep and the courier DPD and Vinted also say they can't help. Do not use Yeep!
March 2, 2026
Unprompted review
Reply from Yeep!
Hi Helen,
Thanks for getting in touch — we know how much it matters to get your parcel sorted without any hassle.
For Vinted QR-code drop-offs, proof of acceptance/receipts and tracking updates are generated by the carrier (DPD) once parcels are collected and scanned into their network. If your parcels still haven’t updated/ order has been cancelled, the next step is to raise this with Vinted so they can escalate it to DPD using your QR drop-off reference.
Here’s the correct route so this can be escalated properly:
Raise this with Vinted support first (issue: “parcel stuck / not tracking / drop-off problem”) Give as much as personal/parcel data as you can.
Vinted will then escalate to DPD using the QR-code drop-off/return reference on your Vinted confirmation.
If DPD confirms a locker-side check is needed, they’ll raise it through their internal support channel — that’s when it can be formally escalated to Yeep! for investigation.
Carrier contact details (if you’d like to reach them directly):
• DPD — 0121 275 0500 | platinum@dpd.co.uk
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
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