I'm trying to return an item and the supplier uses UPS , that's fine but UPS gave me a Yeep locker drop off. First time user of Yeep. Very unimpressed!! Scanner on lockers unable to read the parcel... See more
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I wish I had checked these reviews before using a Yeep locker. I dropped off 3 DPD Vinted parcels and received no confirmation and they didn’t show as shipped on the Vinted or DPD tracking. I emailed... See more
Too many issues to waste much time describing. In summary, lockers are filled with multiple deliveries (not for same person) ; app doesn't work at all; can't access chatbots; no-one answers the phone... See more
Company replied
AVOID AT ALL COSTS! This was my first time dropping off Vinted Parcels to these Lockers, dropped off on 24th February and DPD still haven’t collected. DPD are saying they can’t access the lockers at... See more
Company replied
Company details
Written by the company
Yeep! is a shared parcel locker network used by major delivery companies to offer a convenient alternative to home delivery. When you choose a locker delivery or return option, your carrier, such as DPD or UPS, manages your parcel, including shipping, tracking and notifications. Yeep! provides the locker infrastructure — a secure place for parcels to be collected or returned — and you collect or return your parcel using a 6 digit PIN or QR code at a time that suits you. Please note: Yeep! does not deliver parcels or manage shipments directly. If you need help with tracking, delays, or missing items, your carrier is usually best placed to assist. What makes Yeep! different is that we operate a carrier-neutral locker network used by multiple delivery companies. Our lockers are 100% battery- and solar-powered, designed for lower environmental impact, and our rapidly growing UK network is focused on making parcel collection and returns more flexible. In simple terms, the carrier delivers and manages the parcel, Yeep! provides the locker, and the customer collects or returns it. We’re proud to support a more flexible and sustainable way to send, collect and return parcels.
Contact info
United Kingdom
- generalenquiries@yeeplockers.com
- yeeplockers.com
1.3
Bad
279 reviews
Replied to 63% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Please avoid!
I have emailed both generalenquiries and info 3days ago about my DPD parcel. DPD claim the parcel was never dropped off. I received no confirmation number from the Yeep locker when I deposited my parcel, so anyone's guess where it is. Has anyone got a number for Yeep I can call?
Edit: DPD and the retailer are investigating, hopefully they can get hold of Yeep..
March 23, 2026
Unprompted review
Reply from Yeep!
Hi Mike,
Thanks for leaving a review — we know how much it matters to get your parcel sorted without any hassle.
We’re sorry to hear about your experience, and we understand how frustrating and concerning this must have been, especially when no confirmation was received after drop-off.
If DPD is already investigating, that is the right route for the parcel side of the case. If they confirm that a locker-side check is needed, this can then be raised through the appropriate support channels to Yeep! for investigation.
Unfortunately, we do not currently offer phone support. If you need to contact the carrier directly, the details are below:
• DPD — 0121 275 0500 | platinum@dpd.co.uk
We appreciate your patience while we continue improving Yeep! for you.
Warmly,
Yeep! Team
NOT EVEN WORTH 1 STAR!
NOT EVEN WORTH 1 STAR!
Dropped my parcel to Yeep! Locker 2559, When I scanned code it asked me to put in locker. Did so and followed instructions and was faced with multiple doors opening on me. When placed in a small locker the screen would not continue after pressing green button. Pressed help and had a sign that said “contact courier”. When I attempted to contact dpd I could not get through as it was the weekend.
No tracking received and cannot access label as it was a prepaid label sent from DPD in a letter.
In contact with DPD and being sent from all different companies as no one wants to help. All it needs is an engineer to collect parcel but they will not do this because I cannot provide the tracking number… THAT IS ON THE PARCEL IN THE LOCKER!
Do not use these lockers, they should not be put out the public as they do not work and customer service is shocking.
March 21, 2026
Unprompted review
Reply from Yeep!
Hi Ellie,
Thanks for getting in touch — we know how much it matters to get your parcel sorted without any hassle.
We’re really sorry you’ve had a bad experience, and we appreciate you flagging it. This isn’t the level of service we want for anyone using Yeep!, and we take feedback like this seriously.
We’re particularly concerned by what you’ve described about the locker process not completing properly, including multiple doors opening during your drop-off attempt.
As you’ve also been in touch with us on social media, we’ll continue supporting you there so we can keep the details together and review the case directly with you.
We’re sorry again for the trouble caused, and we appreciate your patience while this is being looked into.
Warmly,
Yeep! Team
Please, please avoid Yeep lockers at all costs
I recently sold a apple MacBook on Vinted and unfortunately, before knowing about the horrendous repution of whatever this company is, I chose to use Yeep to deposit it.
I scanned the code and placed the box in the locker. The vinted app said that the item had been shipped and even provided a date for this. The buyer advised that the item never arrived. Thankfully the buyer was refunded and was very understanding. Two weeks have passed and the laptop, as far as I am aware, is still in the yeep locker. DPD, Yeep and Vinted have been incompetent in solving the issue. I thought i was blowing things out of proportion but after reading reviews its clear that this company is somewhat a joke with an embarrassing reputation.
No doubt, an ai response to this will come through, apologising for my experience and saying thats not what the company strives for. Heres a tip Yeep, a phone number would suffice for customer support.
Please if you do sell a parcel on Vinted try to avoid the Yeep lockers. As far as I am aware there isn't many issues with the others.
Update - Thank you for the response Yeep. I have sent all the requested details to the email that you have provided
March 4, 2026
Unprompted review
Reply from Yeep!
Hi Daniel,
Thanks for getting in touch — we know how much it matters to get your parcel sorted without any hassle.
We’re really sorry to hear about your experience, and we completely understand how stressful this must have been, especially when sending a high-value item and then being left without clear updates.
We’d like to look into this further for you. Please email us at generalenquiries@yeeplockers.com with as much detail as possible, including the locker location/ number, the date/ time of drop-off, your tracking reference, the carrier used, and any additional information that may help us review the case.
Although we do not currently offer phone support, our email team can review the details you send through and assist as fully as possible with the information available.
We’re sorry again for the trouble caused, and we appreciate your patience while we continue improving Yeep! for you.
Warmly,
Yeep! Team
Courrier fails to collect
Parcel posted in Oxford station locker on 11 March and acknowledged as deposited within DPD tracking. But since then - no movement. In 10 days, the parcel should have been collected, transported and delivered by now. Will not use Yeep again.
March 11, 2026
Unprompted review
Reply from Yeep!
Hi RN,
Thanks for getting in touch — we know how much it matters to get your parcel sorted without any hassle.
We’re aware of a current technical issue affecting DPD collections from some Yeep! lockers. Yeep! and DPD are working together to resolve this as quickly as possible.
We appreciate this isn’t what you want to hear, and we’re sorry — especially when you’re expecting a quick collection service.
If you’d like to raise this directly with DPD as well for further support, you can contact them on 01212750500 or email platinum@dpd.co.uk.
Please be assured that, once the issue is resolved, affected parcels will be prioritised for collection.
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
Utter rubbish
Utter rubbish. Go to the trouble of turning out to find the thing electrically dead. No means of reporting it either.
Tell DPD?
ITS NOT THEIR PROBLEM IS IT! ME HAVING HUMPED MY WAY THERE IS!
I tried to inform Yeep. The stupid form insists on the fields being completed. By then that information was no longer in front of me! I'm reasonably certain it required the number, displayed on the screen? Which was dead. Not my problem. The hell with it. My parcel has long since been returned. I tried to act responsibly. A further waste of my time.
Game over.
March 20, 2026
Unprompted review
Reply from Yeep!
Hi,
Thanks for getting in touch — we know how much it matters to get your parcel sorted without any hassle.
We’re really sorry to hear about your experience, and we appreciate you flagging it. This is not the level of service we want anyone using Yeep! to have.
We’re also particularly concerned by what you’ve described about the locker not working. If you’re able to share the locker location and the date/time this happened, we can raise it with our maintenance team for an urgent review.
If you ever need to report an issue like this, you can also message us directly on our social channels.
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
Please report your issue to BBC…
Please report your issue to BBC watchdog
I had a reply from a researcher at BBC watchdog within an hour of sending my initial enquiry.
They are looking at Yeep with interest and gathering information so please send your stories via the BBC watchdog online form.
No updates on my parcel from Yeep yet getting on for 2 weeks after I placed it into one of the lockers, now they are just ignoring my emails after initially replying to my first help request.
It looks like a business that’s possibly going under but I’ve found them on LinkedIn claiming they are going to double the amount of lockers from 2500 to 5000!
So twice as many issues incoming.
Please please please avoid the Yeep lockers and use a reputable name & established provider.
March 19, 2026
Unprompted review
Reply from Yeep!
Hi Stuart,
Thanks for getting in touch — we’re really sorry to hear about your experience and the frustration it’s caused.
We want to reassure you that Yeep! is fully operational and we take all customer feedback seriously.
We understand that a delay of this length is not acceptable, and this is not the level of service we aim to provide. We’re also sorry that the communication around this has added to your frustration.
Please send your parcel details, including the locker location, drop-off date, and any reference numbers, to generalenquiries@yeeplockers.com and we will escalate this with our maintenance team for urgent review.
We’re also reviewing this internally to help improve the consistency and timeliness of our support.
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
YEEP lockers are not secure!
Do not use the YEEP locker to drop off packages at MFG Morrisons, Wincheap, Morrisons Petrol Station, Ten Perch Road, Wincheap, Canterbury, CT1 3TQ. There is a fault on it and it is NOT secure if you leave your packages in it. I have seen other reports of this fault on Trustpilot happening at other YEEP lockers. My daughter sent something via Vinted and has been able to go back to the locker and retrieve her package!!! Other doors have opened with packages in them aswell!!
March 18, 2026
Unprompted review
Reply from Yeep!
Hi Sue,
Thanks for getting in touch — we know how much it matters to get your parcel sorted without any hassle.
We’re really sorry to hear about your experience, and we appreciate you flagging it. This isn’t the level of service we want for anyone using Yeep!, and we take feedback like this seriously.
We’re particularly concerned by what you’ve described regarding the locker malfunctioning and multiple doors opening. Please be assured that reports involving locker access/ parcel security are treated as a priority by our team, and we are looking into this urgently with our maintenance team.
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
DO NOT USE WITH DPD
I ordered a parcel with Nintendo store with DPD, the parcel arrived to the locker but no pick up pass has been generated. I had to call DPD who confirmed the Yeep lockers are messed up so it will go back to sender and there is nothing I can do! AVOID AVOID AVOID!!
March 18, 2026
Unprompted review
Reply from Yeep!
Hi Kalina,
Thanks for getting in touch — we know how much it matters to get your parcel collected without any hassle.
We’re really sorry to hear about your experience, and we appreciate you flagging it. This isn’t the level of service we want for anyone using Yeep!, and we take feedback like this seriously.
We’d be happy to continue this over email so we can look into it further. If this happened recently, we may still be able to help. If you’d like us to review this, please send your tracking number, locker location, and the date and time of the issue to generalenquiries@yeeplockers.com, and our team will take a closer look.
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
Yeep Locker installed on my property…
Yeep Locker installed on my property without my permission. To make matters worse I can't find a way to contact them on. No phone number, no email address.
March 18, 2026
Unprompted review
Reply from Yeep!
Hi Sobia,
Thanks for getting in touch — we understand why you’d want to raise this, and we take reports like this seriously.
Please email generalenquiries@yeeplockers.com with a brief explanation of the situation, including the locker location/postcode and any relevant context (e.g., site, landowner details). We’ll log it and escalate it accordingly.
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
£275 parcel accepted at locker, eventually collected and then completely untraceable in courier system.
Update: Even if Trading Standards via Citizens Advice are being slow to react to this whole logistics issue, Consumer Programmes are definitely interested in this story.
Status 19th March: YEEP have finally acknowledged that my £275 parcel was actually collected on 1st March, 15 days after deposit.
But now YEEP have passed responsibility to DPD, and we ALL know how difficult they are to communicate with! No idea how we're supposed to know our Vinted recipient's address, email address and phone number, but I've given DPD a very thorough description of the distinctive packaging. Still not holding out much hope of seeing anything for my 33 days work (so far) chasing this.
DPD have confirmed collection but will not investigate directly as Vinted is the account holder. Vinted refuse to investigate because the buyer understandably cancelled after 10 days with no tracking. This leaves me, the sender without the parcel or payment, and no active investigation despite the parcel clearly entering the courier system.
I appreciate YEEP responding and confirming eventual collection, but the wider issue is what happens after that point — where parcels appear to be getting lost with no clear responsibility between companies.
I have now escalated this further and would encourage others experiencing the same issue to report it to Citizens Advice so it can be raised with Trading Standards, and continue letting Consumer Programmes know about this "grey hole".
March 10, 2026
Unprompted review
Reply from Yeep!
Hi Miller,
Thanks for getting back to us — and we’re really sorry for the delayed response. Your email was filtered into our junk folder, which is why we hadn’t replied sooner.
We’ve seen it now and we’ll continue dealing with your case via email from here.
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
Do not use Yeep lockers!
I deposited a valuable vinted parcel in the Yeep locker (Chatburn rd cricket club, Clitheroe) on 6/3/26 and it STILL hasn't been collected. I can't chase DPD because I don't have the delivery address which is infuriating.
I also deposited a separate return to the locker on 10/3/26 which I was able to complain to DPD about and it looks like they finally collected this on 16/3/26. But still no movement for my vinted order?!
I don't understand how this locker system works. If it's not regularly collected from then the system is useless. I have 0 confidence in this now and will never use again. I'll have to travel further and use InPost which actually works.
March 6, 2026
Unprompted review
Reply from Yeep!
Hi Danielle,
Thanks for getting in touch — we know how much it matters to get your parcel sorted without any hassle.
For Vinted QR-code drop-offs, proof of acceptance/receipts and tracking updates are generated by the carrier (DPD) once parcels are collected and scanned into their network. If your parcels still haven’t updated/ order has been cancelled, the next step is to raise this with Vinted so they can escalate it to DPD using your QR drop-off reference.
Here’s the correct route so this can be escalated properly:
Raise this with Vinted support first (issue: “parcel stuck / not tracking / drop-off problem”) Give as much as personal/parcel data as you can.
Vinted will then escalate to DPD using the QR-code drop-off/return reference on your Vinted confirmation.
If DPD confirms a locker-side check is needed, they’ll raise it through their internal support channel — that’s when it can be formally escalated to Yeep! for investigation.
Carrier contact details (if you’d like to reach them directly):
• DPD — 0121 275 0500 | platinum@dpd.co.uk
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
Our parcels have been in a faulty locker for 5 weeks
Our parcels have been in a faulty locker for over 5 weeks with false promises from both YEEP! And DPD
Avoid at all costs as it has literally crashed our small business and destroyed our reputation
February 2, 2026
Unprompted review
Reply from Yeep!
Hi Daryl,
Thanks for getting in touch — we know how much it matters to get your parcels sorted without any hassle.
We’re really sorry you’ve been dealing with this for so long — we understand how stressful and damaging that can be for a small business.
To help move this forward, we’d suggest the following:
Please contact your carrier support (DPD) and ask them to confirm there is an active investigation/case open for the affected parcels.
If DPD have already “escalated” it, the key thing is the case reference raised via their internal channel — that’s what routes it to Yeep! for investigation.
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
I had a product return with DPD label
I had a product return with DPD label. Barcode scanned yet it still asked for a PIN or QR code. Unusable.
March 14, 2026
Unprompted review
Reply from Yeep!
Hi Scott,
Thanks for getting in touch — we know how much it matters to drop/collect your parcel from our locker without difficulty.
If your parcel is currently at one of our lockers and you’re unable to retrieve it, or if you’re having trouble dropping off a parcel, the quickest route is to contact your carrier directly first (e.g. DPD/UPS). They control the access details and can confirm the correct PIN/Code. They must verify your identity and tracking number first to manage your personal data securely.
We don’t have access to UPS/DPD customer databases, so your carrier needs to verify your identity and check the parcel status on their side first. If they believe the locker needs support from Yeep!, they can escalate it through our appropriate channels, and we’ll assist as soon as it’s raised to us.
Carrier contact details (if you’d like to reach them directly):
• DPD — 0121 275 0500 | platinum@dpd.co.uk
• UPS — 03457 877 877
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
Parcel trapped in YEEP locker for over a month – £180 item lost
Avoid using YEEP. Especially locker YEEP2872 at Marriotts Walk, Witney.
I dropped off a parcel here on 10 February using Vinted’s integrated DPD QR system. The locker accepted the parcel but it was never collected into the courier network.
For the next four weeks, drivers continued delivering parcels to the locker but failed to collect outgoing items, leaving multiple parcels trapped inside. The locker was eventually remotely switched off, meaning my parcel is now literally locked inside the unit.
Despite the parcel still being physically inside locker YEEP2872, the buyer was refunded by the platform, leaving me without both my £180 item and the payment.
The most ridiculous part is that I have repeatedly asked to simply be present when the locker is opened so I can retrieve my own property, yet this has somehow been made impossible by YEEP’s systems and processes.
As of 13 March, over a month later, the parcel is still sitting inside the locker.
A system that can accept parcels but then make it impossible for customers to retrieve their own property for over a month is completely unfit for purpose.
If this situation is not resolved immediately, I will pursue recovery of my property and financial loss through Small Claims Court.
At this point I simply want the locker opened so I can recover my parcel.
UPDATE 17/03/26
Thank you for the response, but it still does not address the core issue.
You state that access is managed via the carrier, however DPD have confirmed they were unable to access the locker without YEEP intervention. This left the parcel stuck in locker YEEP2872 (compartment 2044) for over a month with no resolution.
At the same time, I repeatedly requested to be present when the locker was opened so I could retrieve my own property, but this was refused as “not your process”.
So the reality was:
YEEP could not open the locker
DPD could not access it without YEEP
I was refused access myself
This created a complete standstill where my parcel was effectively trapped in your infrastructure.
As a direct result:
The buyer was refunded £180
The parcel remained inaccessible for weeks
I was left without both the item and the payment
Simply stating that lockers cannot be opened remotely does not explain why no workable recovery solution was provided for over a month, nor why I was prevented from retrieving my own property.
This is not a case of inconvenience – it is a failure of process and accountability between YEEP and its delivery partner.
March 13, 2026
Unprompted review
Reply from Yeep!
Hi Oliver,
Thanks for getting in touch — we know how much it matters to get your parcel collected without any hassle.
We’re aware of a current technical issue affecting DPD collections from some Yeep! lockers. Yeep! and DPD are working together to resolve this as quickly as possible.
Once a locker door is closed, Yeep can’t reopen lockers remotely or release parcels directly to customers. Access and retrieval are managed through the carrier’s booking and investigation process.
We understand this isn’t what you want to hear, and we’re sorry — especially when you’re expecting a quick collection service.
If you’d like to raise this directly with DPD as well (for further support), you can contact them on 01212750500 or email platinum@dpd.co.uk
Please rest assured we’re monitoring this closely with DPD, and as soon as the issue is resolved, parcels affected will be prioritised for collection.
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
Locker swallowed my parcel
I dropped off a parcel yesterday - put it in the compartment and shut the door. At that point I was asked if I wanted to choose a different sized compartment. There was no way to come off that screen except by pressing cancel. The screen then went off, there was no way to open the door again, and I couldn't wake the locker back up. I've had no confirmation that the parcel has been dropped off, and the DPD tracker still says it's waiting for the parcel.
DPD won't speak to me because it's a Vinted parcel, Vinted aren't interested and say speak to Yeep, and Yeep are impossible to contact and refer you back to DPD. I did submit a faulty locker form as I believe there's a problem with the locker, but I've not heard anything back.
Really wish I'd read these reviews before trusting them with my parcel. Absolutely abysmal and I don't know how theyre getting away with such theft.
EDIT: I dropped the parcel around 5:05pm on 11th March at Deysbrook Retail Parade, L12 4YF. I did submit a support ticket through your website with these details but have heard nothing back. I have escalated to Vinted again.
March 11, 2026
Unprompted review
Reply from Yeep!
Hi JB,
Thanks for getting in touch — we know how much it matters to get your parcel sorted without any hassle.
We’re really sorry you’ve had to deal with this — we understand how worrying it is to leave a parcel in a locker and then not receive any confirmation.
We’re especially concerned by what you’ve described with the locker screen (choosing different sizes, screen switching on/off). If you can share the locker location and the date/time this happened, we can log it with our maintenance team for an urgent review.
To move the parcel side forward, Vinted drop-offs still need to be escalated via Vinted so they can raise it with DPD using your reference:
Raise this with Vinted support (issue: “drop-off problem / no confirmation / not tracking”) and include the drop-off time/location and screenshots.
Vinted will then escalate to DPD using your reference.
If DPD confirms a locker-side check is needed, they’ll raise it through their internal support channel — that’s when it can be formally escalated to Yeep! for investigation.
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
Works but not as smooth as other locker services
This was my first time using a Yeep! Locker after having a DPD delivery sent there. I received the notification through the DPD app with a QR code and went to collect the parcel from the locker.
However, the experience wasn’t the smoothest. The small screen on the locker didn’t appear to be working, so it wasn’t very clear what to do. I scanned the QR code from the DPD app but nothing seemed to happen at first. After scanning it a few times, I eventually heard a locker door open, but it wasn’t immediately obvious which one had opened as the door doesn’t pop open as clearly as other locker systems.
I did manage to collect my parcel without any issues in the end, but overall the experience was just “ok” rather than great. I also tried using the Yeep! app, but unfortunately it didn’t work at all, which made it feel like a bit of a waste of time.
Would I use a Yeep! Locker again? Probably not, especially when there are other locker services that offer a much smoother experience.
March 12, 2026
Unprompted review
Reply from Yeep!
Hi Jack,
Thank you for taking the time to leave a review about your experience using a YEEP locker. We truly value all customer feedback, as it helps us continue improving our service.
We’re sorry to hear that your experience was not as smooth as it should have been. Occasionally, the locker screen may appear unresponsive when it simply needs to be woken up before use. It seems that the locker eventually activated, and we’re glad to hear that you were able to safely retrieve your parcel.
Regarding the app, we appreciate your patience. We are aware that it is not currently performing at the level we expect, and our team is actively working on improvements. Our goal is to introduce a more reliable and user-friendly app in the near future.
Thank you again for your feedback. We are committed to continuously improving YEEP and hope you will consider using our lockers again in the future.
Warmly,
YEEP Team
Delayed parcel
I wrote a review before about my parcel being stuck in the locker with no updates. Well, after 9 days it got picked up and delivered after 48 hours. I didn't have much expectations reading the reviews and complaints, I guess I was one of the FEW lucky ones. However I will not use DPD ever again, these lockers are completely unreliable with a 99% possibility of your parcel being lost, stuck or delayed for weeks. I was on edge thinking my very important and irreplaceable collectible would've been lost like the dozens (if not hundreds) of parcels I've read about. AVOID AND DONT TAKE THE RISK.
March 12, 2026
Unprompted review
Reply from Yeep!
Hi Paola,
Thanks for getting in touch — we know how much it matters to get your parcel sorted without any hassle.
We’re really sorry you’ve had an upsetting experience, and we appreciate you flagging it. We’re glad it was resolved and your parcel made it through safely in the end.
Thank you for sharing your experience — we take feedback like this seriously.
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
Utter garbage.
Utter garbage.
Have been to these lockers twice in the last three days to try to get a parcel out. First time, scanned my QR code to be greeted with "Wait for your door to open", and it never did! So I left and went again this morning....
I hoped for a different experience so I typed my pick-up code in but no, yet again the doors never opened.
What a waste of time these are and I'll actively avoid using them in the future. Just a massive green waste of metal in Nelson Petrol Station.
**UPDATE**
To beat YEEP to their copy and pasted reply, Vinted have stated the issue is entirely YEEP to sort out
I wish I’d never, ever had my parcel delivered to these god awful lockers
**Reply to the Review**
Explain to me how it can be a problem with the PIN? It’s accepted and the lock doesn’t open a door?
Vinted have washed their hands of the problem and don’t want to know.
I’ll just leave the parcel in the locked, I’ve given up trying. I’ll get a refund in the end and it’ll just cost you money to store it
Avoid like the plague
March 12, 2026
Unprompted review
Reply from Yeep!
Hi Adam,
Thanks for getting in touch — we know how much it matters to get your parcel without any hassle.
We appreciate that this should have been a straightforward collection, and we’re sorry for the inconvenience caused.
From what you’ve described, this appears to relate to the parcel collection / PIN access process.
If the issue is still ongoing, we recommend checking with your carrier (Vinted/ DPD/ UPS) support team using your collection reference so they can confirm the access details linked to the parcel and raise any further investigation needed.
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
This is Sandra again you replied to me…
This is Sandra again you replied to me I. Monday- my package is still in the Yeep locker 5 days later. DPD have tried to collect but are unable to as issue with your locker . You know about this and have done nothing. Shocking. Please contact me or leave a number for me to call you I want my package back ASAP.
UPDATE
It has now been a week, have spoken to DPD many times..who now tell me they can not gain access to the locker. So that’s it you just have to wait. I can not stress strongly enough DO NOT USE YEEP.
UPDATE 22-3-26
Package still in locker no help from DPD or any contact from Yeep. Now dealing with Vinted. It’s unbelievable that my packet is still in the locker and no one can actually collect it. You must not use Yeep. They reply on here as if they care they do not….and package doesn’t move…not fit for purpose.
March 12, 2026
Unprompted review
Reply from Yeep!
Hi Sandra,
We’re sorry to hear that you’re still experiencing issues with your parcel.
We have a software fix rolling out shortly which should help resolve this. In the meantime, it’s important that you’ve raised the case with DPD so they have a record of the issue and can escalate it to us. This will ensure that when the fix is implemented, your parcel is included and arranged for collection as soon as possible.
We’ll keep you updated as things progress. Apologies again for the inconvenience, and thank you for your patience whilst we keep improving Yeep for you.
Warmly,
Yeep team
Absolutely terrible
Absolutely terrible, posted in my local yeep locker 15th February and dpd have still got my parcel which apparently can’t be delivered and is on its way back to me, don’t know how as it doesn’t have return address on it, been told to wait another 20days before I can TRY to get in touch with them 😡 DO NOT recommend and would never use this service again, wouldn’t have even give one star but no option for none.
March 12, 2026
Unprompted review
Reply from Yeep!
Hi Lindsey,
Thanks for getting in touch — we’re really sorry to hear about your experience, and we understand how frustrating this must be.
From what you’ve described, the parcel was collected from the Yeep! locker and is now with DPD. Once a parcel has been collected from the locker and scanned into the carrier’s network, tracking updates/delivery outcomes are usually managed directly by the carrier (DPD/UPS) rather than by Yeep!
As the parcel is now within DPD’s network, they would be best placed to confirm its current status, why it could not be delivered, and what happens next.
Carrier contact details (if you’d like to reach them directly):
• DPD — 0121 275 0500 | platinum@dpd.co.uk
We’re sorry again that this has been your experience, and we appreciate you taking the time to share your feedback.
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
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