Yeep! Reviews 279

Just to add to the misery, I ordered something on Vinted and chose the DPD locker option. The tracking from DPD was accurate, the collection from the seller, it’s arrival at the sorting office etc. after a couple of days I get a notification it’s been delivered to “TO LOCKER” at 7pm. I’m not given any instructions on how to collect, no code, nothing. Then 5 hours later I’m advised it’s being returned to the sender, no reason given. DPD auto help (AI) just keeps saying it’s been delivered to “TO LOCKER” and I need to contact the sender if that’s not me. Both DPD and Yeep are useless and should be avoided at all costs.

Visited the Yeep! locker at Borough Green Station twice in the past 24hrs. Will not accept my parcel and the app keeps dropping out. Useless service and a complete waste of my time.

First time using Yeep. Never again. Basically my high value parcel was delivered to Yeep as a secure option by DPD. The Yeep locker didn't send out a collection code when the item was delivered so it's now stuck in the locker. Yeep have no customer service so I can't get help from them. DPD are looking into it but don't operate the lockers and likewise with the shop I bought from. Nothing but stress, hassle and lots of phone calls and time on hold. Not going to use them again.

It's a pity you can't give it a negative star rating. I tried to use a yeep locker to send a vinted parcel and it wouldn't scan the QR code. I even tried a different location and still had the same problem. Absolutely terrible and while you tried to scan it the machine keeps switching off.

Terrible.

I very rarely leave reviews, but on this occasion I feel it is necessary.

Tried to send a Vinted parcel via one of these lockers as the Buyer ordered on a Saturday evening and chose DPD postage but had asked if I could post it ASAP as they wanted to receive the item quickly. In an attempt to provide a good service, I thought it would be quicker to pop it in one of these lockers rather than wait until the PO opened on the Monday - I couldn't have been more wrong.

After you shut the door, you receive no confirmation that you have posted the parcel, so have no evidence at all that the item has been dispatched. A week or so passed and Vinted cancelled my order and refunded the Buyer on the basis that the parcel had not been posted. I have no way of proving otherwise, so am left without the parcel or any evidence that I ever posted it. The parcel is either still on its way to the Buyer (who will then receive it for free) or (more likely) it will never get there, neither will it ever be returned to me as there is nothing to trace the parcel back to me.

Thank goodness on this occasion the parcel wasn't worth too much.

This is either a completely flawed business model, or a fraudulent company - I'm not sure I'll ever know. I just wish I'd have checked reviews on here before using the service, because my experience clearly isn't an anomaly.

Just use InPost instead, or if sending a DPD parcel then go to the post office. I'm sure it's just a matter of time before DPD cut their ties with this shambles of an enterprise.

Utter garbage
Tried to drop off a parcel at a locker only for the locker to continuously say cannot open door. It took ages to figure out how to connect to the locker as UPS packages cant be scanned and need to use the app which is terrible. Still trying to figure out what to do but there is no one to contact as their contact page is useless as well. Complete and utter garbage.

I didn't do my research on yeep lockers , absolutely nightmare!, sold something on vinted no label required, was new to vinted , been on eBay for years never any issues on eBay, yeep locker opened multiple lockers! There was a parcel already inside, the buyer got the wrong parcel 📦, vinted took a long time to investigate, I did finally get my money for the lost parcel , eventually never found out where my parcels, probably still in the locker, 😞, please avoid yeep, not worth the hustle!

Dropped a returns parcel at a Yeep locker. Scanned the DPd label. This was 10 days ago. DPd tracking saying I’ve still to drop it off . I’ve no proof I dropped it off as the system unlike InPost doesn’t email you.
Awful awful service… please don’t use unless you’re willing to never see the parcel again.
I feel if it ever gets picked up my return date will be invalid. Absolutely no help from Yeep!
I’ve also spoken to my local DPd driver who told me he’s had multiple customers with the same issue!!!

I’ve never had a bad experience with a locker until today, went and scanned the QR code there was a locker open, so me thinking that was my locker i put my parcel in there and shut it, it turns out that wasn’t my locker and it was just randomly open??? so it then said put your parcel in the locker which i then couldn’t because i’d already put it in the one previously opened, it then cancelled my order and now i am probably going to lose the parcel because i can’t even get a hold of anyone. avoid avoid avoid, do not use dpd or yeep:

Setting aside the long struggle to get the locker to work (Morrisons, 60 Trouse Lane, WS10 7HS) and accept a large parcel, bound for Dundee, the idea is that DPD collect and deliver the parcel.

So at 16.16 on 22/03/26 we are up and running. DPD claim to have the parcel and it is on its way to the receiver!

That's been the case for 11 days.

Nine days in, I ask DPD where might the parcel be? Oh! The Pick Up Head Office will send a driver to the locker to collect the parcel! No year was given. Guess what?

Nothing has happened.

Anyone even remotely considering using the YEEP DPD delivery dream team should think again.

Hundreds of pounds. That's what I'm going to be losing. I'm only here to see if I can get the very galling and tone deaf YEEP stock reply.

I'd like to thank DPD for partnering with YEEEEEEP just to see how much cost, loss, worry and wasted time they can inflict on the public.

They should stop operating. One and worst locker service ever!!!

avoid. dpd seem to not monitor these lockers.

Like other people doesn’t even deserve1 star
DO NOT USE THESE LOCKERS THEY ARE CLOSE TO A SCAM
I posted a parcel in Norden Rochdale and it was lost
They seem to be copying InPost they don’t come close.

Not even worth the one star. Been waiting for collection of a parcel dropped off in a yeep locker for over 2 weeks. Dpd cant seem to do anything even though its registered as dropped off.
Seeing all the reviews this seems to be nationwide.

The contact us section on yeeps website just says, speak to courier. Is that some kind of joke? Take responsibility and hire a few people to manage a phone to deal with everyones expensive parcels. Ffs

This is not acceptable and have reported

AVOID!! just when you think DPD can't get any worse they have that Yeep lockers that don't work. My parcel is stuck inside with no receipt and no way of getting it out. When you close the door it assumes you need another size... But you can't confirm the parcel is inside. I have no idea who developed these lockers but they are appalling, not fit for purpose and an embarrassment as a company as you can't contact them. DPD claim it's Notting to do with them. And the company you are sending to also wash their hands of it. Nightmare!!!

Had to download an app to use. Very poor signal so annoying.

DO NO USE YEEP I have only used YEEP lockers once, I placed a parcel in the locker and took video evidence as I had never used them before, that was it the parcel either still remains in the locker or it has been lost or stolen. Very stressful for myself and personal who was receiving the parcel. Absolute waste of time and money, looking at the reviews why are they still being used.

So bad. I closed the locker door and the system didn't register it so I had effectively lost my parcel. I managed to find it by asking again and again for a small locker and eventually the same one opened again. Avoid!

This was at Northchurch Esso

I left review on the 9th and updated on 18th and 22nd March. I can’t get into account so using this. Dropped package of at locker. Eventually got a tracking number-the package has not left the locker. I spoke to DPD who initially said issue with the locker and said tried to collect on 2 occasions…after that nothing - they said it was upto Vinted to start investigation. Vinted can’t do this till after 25 days. Do not use these lockers. I do not want a worthless response form Yeep. What I would like is you to contact me…go to the locker and open it. It is discussing and you as a company are not fit for purpose. What happens to packages in your lockers when Vinted refund all parties. This was an expensive item. Your service is non existent- I will be reporting your company. From reading your reviews so should everyone else. Shame on you.
Please no generic email reply.See less

Code or qr code wouldn’t work contacted customer support and there was nothing they could do to get my parcel out. Rubbish service will not be using again ever !!! So my parcel is inside the box but there is no way of getting it out :(