Yes Hearing Reviews 

341
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

I decided not to use an online company. I went with a local business that I could sit with on site. I returned my hearing aids with out opening the package via FedX. The company billed my credit card... See more

Rated 5 out of 5 stars

Lee Larson provided the best customer service! OUTSTANDING!! Answered every question immediately and simply ...whether it was via phone, text or e-mail. Gave intelligent, informative answers... no sal... See more

Company replied

Rated 5 out of 5 stars

When I first started my journey into getting my hearing aids, I ran into some obstacles within the process. However, this team stepped up to meet the challenge and worked through each issue until we h... See more

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Rated 5 out of 5 stars

Yes Hearing has fulfilled all its promises and more! From my first conversation with your honest and knowledgeable sales person to Sandra and Caity your Care Coordinators and John Mena your IN-Home He... See more

Company details

  1. Hearing Aid Store

Written by the company

Yes Hearing is the leading in-home hearing care provider in the United States. Our commitment is to provide affordable, accessible and convenient hearing care. Offering a range of name-brand manufacturer hearing aids at up to 40% less, Yes Hearing combines low price with incredible service. We bring the clinic to you.


Contact info

3.6

Average

TrustScore 3.5 out of 5

341 reviews

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3.6

All reviews

(341)

7 reviews in the last 12 months

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Rated 4 out of 5 stars

I was originally thrilled with the…

I was originally thrilled with the Oticon hearing aids. However, the first time they were fixed remotely. This worked for awhile. I missed the next appt so I was told to send both the hearing aids and charger back. That was a week ago. I currently have no hearing aids, I have not have had a return call, and I'm almost in tears. It is less than one year and I can't HEAR!

May 31, 2022
Unprompted review
Rated 5 out of 5 stars

I discovered YesHearing by accident…

I discovered YesHearing by accident online. I was researching new hearing aids and came across an ad. I was immediately contacted by a representative who assessed my hearing aids knowledge, and prior experience and assessed my current needs, then made a recommendation. At first, I was hesitant about buying these online but it turned out even better than I expected!! An experienced audiologist made an appt with me, came to my office, tested my hearing, fit the new hearing aids to my ears and spent a lot of time explaining them and showing me all the new features. Buying bluetooth hearing aids has changed my life. The doctor's office came to me and followed up with me several times to make sure I was happy. The customer service at YesHearing is top notch. I highly recommend going thru their process - you will be glad you did!! Oh by the way, all for a THIRD of the price of the doctors office quote!

May 27, 2022
Unprompted review
Rated 5 out of 5 stars

I was very skeptical about purchasing…

I was very skeptical about purchasing expensive hearing aids online. I was able to demo the hearing aids I wanted locally, but the price was several thousand dollars more. I decided to try Yes Hearing. From my initial contact to fitting and follow up, this company was fantastic. They offer in home fitting which I found to be fantastic. I have had a follow up video call with a Doctor who was able to fine tune the hearing aids remotely. I am scheduled to have another in home visit next week to make sure everything is fine. I’ve only had my devices for a month or so, so I can’t comment on long term assistance, but I anticipate it will be excellent.

May 27, 2022
Unprompted review
Rated 2 out of 5 stars

Boomers beware: Say no to Yes Hearing

Boomers beware: Although friends recommended "Yes", we had a bad experience with Yes Hearing of 550 Madison Ave, NYC and would warn others that this office is disorganized, inefficient and probably understaffed. They do not return calls or give assistance on fine tuning devices in a timely manner. Then when it is close to the date when you need to decide whether to keep the devices which aren't working right they try to give you a date for adjustments which is beyond the date of decision so that you are stuck with the devices.You also get different prices and information depending who you are speaking to. They do not seem to keep track of who is telling what to which patient. We returned the hearing aids. Timely adjustments are crucial with new hearing aids.

May 26, 2022
Unprompted review
Rated 5 out of 5 stars

I have found Yes Hearing very easy to…

I have found Yes Hearing very easy to deal with, from original purchase through follow up. Their prices are very good as well as their service. They are convenient to deal with even though they do not have a physical store. An audiologist comes to your home or office and is able to deliver and set up your hearing aids as well as anyone. I recommend them.

May 21, 2022
Unprompted review
Rated 5 out of 5 stars

I bought the Phonak P-9 from yes hearing.

I bought the Phonak P-9 from yes hearing in April 2022. I was very pleased with the level of service and the knowledge that the audiologist was able to share. She delivered the devices and extra ear pieces so that I could try them on for size. Getting the ear piece sizing is just a matter of trial and error so having all the extra sizes was a great help.

May 16, 2022
Unprompted review
Rated 5 out of 5 stars

It was a great experience

It was a great experience!

My new HA arrived ahead of schedule and was professionally fit to my ears in less than an hour.

I quickly became comfortable and was very happy to hear again. A remarkable and terrific experience with YesHearing.

My classical music has never sounded better and to hear birds again was wonderful.

Very pleased with pricing, the device that was provided is very well made, the sound clarity has improved my conversation comprehension. I am very thankful to YesHearing.

Zachary

May 7, 2022
Unprompted review
Rated 5 out of 5 stars

A mindful hearing aid service

Yes hearings Tele (remote) service is truly outstanding. From the convenience of their audiologist who is available to adjust and tune to Laura whom coordinates everything, their service is impressive. Laura has gone out of her way to ensure that I’ve got every accessory needed. Her thoughtfulness bespeaks of a company that strives to achieve 100% satisfaction.

April 28, 2022
Rated 5 out of 5 stars

This is my 1st experience with hearing…

This is my 1st experience with hearing aides. After doing research Oticon Hearing Aides were recommended. This has been a refreshing experience. "Yes Hearing" sold me the Oticon hearing Aides and scheduled a hearing aide specialist to fit the devices. I live in rural Montana and Yes was not satisfied with an office near me but the Yes representative remembered from a earlier conversation that I was going to be in the Palm Springs, California area for 10 day so suggested I see an office there which worked out perfectly.

My transition to hearing aides with the Oticon units has been totally painless. They called me constantly and even was persistent with their desire to talk to me when I didn't or could not return a missed call. They could had just left me at that point but they called and kept calling until we spoke even though they didn't have do this. I had already paid, accepted the hearing aides and was fitted but they still wanted to follow through. Even to the point of setting calls for me to talk with their physicians.

I would give these guys a high 5 without a doubt.

April 11, 2022
Unprompted review
Rated 5 out of 5 stars

Can I Trust Them?

Hi, I knew I needed new hearing aids but the price my audiologist quoted was appalling. I started looking at the internet for the Oticon brand and model I wanted. Yes Hearing, part of Oticon company listed what I wanted at a substantially lower price, could I trust them? It was very scary but I called the corporation and after talking to a representative I decided to try them. I had a wonderful experience with the audiologist who came to my home and with all the others who keep in touch with me. I highly recommend Yes Hearing and my new Oticon hearing aids.

April 7, 2022
Rated 5 out of 5 stars

I can only echo what others have said…

I can only echo what others have said about Yes
Hearing .
It is a top-notch company that sells hearing aid at the lowest price around and then follows up with emails and phone calls to be sure everything is going well.
The audiologist who came to my home to fit me and then a follow-up visit is as knowledgeable as one can
hope for is very professional, caring and patient.
I give Yes an A rating and strongly suggest that anyone who is looking to buy or replace a hearing aid check this site out before running off to see a private audiologist where you will pay appreciably more in addition to having to leave your home

March 30, 2022
Unprompted review
Rated 5 out of 5 stars

I was pleasantly surprised by the…

I was pleasantly surprised by the service provided by Yes Hearing. I anticipated purchasing my hearing aids through Yes Hearing and having my audiologist fit them. It ends up that the audiologist working with Yes Hearing did a far better job than my previous audiologist. In addition, the remote audiological consults/adjustments included in the service were highly effective.
I recommend Yes Hearing wholeheartedly.

March 21, 2022
Rated 5 out of 5 stars

I love my aids and the money I saved!!!

When I was ready to get new hearing aids, my husband came across the website for yeshearing.com. and told me I should take a look at it. I had already received the price from my ENT's office, so I knew which hearing aids I wanted. I was quoted $7,000 by that office. For the EXACT heaing aids from YESHEARING, I paid $4,000. That's $3,000. less!!! I was a wreck when I ordered them because I thought it was a scam because of the difference in price. So I held my breath and waited. Within a week or two, YES HEARING contacted me. They also sent the audiologist to my house for an initial hearing test, etc. The hearing aids get mailed to the audiologist and then he came back to fit them to me and explained and showed everything to me until I knew everything I needed to know. I asked tons of questions and he answered all of them. Bottom line, I am extremely happy with my aids. Like I said, I was very uncomfortable to order them and held my breath until they came in, but I can assure you, the company is legit.
They are fantastic as far as communicating with you. I am SO happy with these aids and so glad my husband found the website. I mean, $3,000 is a lot of money to save. I am happy and you will be too!!!

March 17, 2022
Rated 5 out of 5 stars

Great support after the sale

I was new to yes hearing. I went with them because of their willingness to work with me on pricing. I saved over $2800 compared to my local dealer. My concern was support after the sale which was my audiologist selling point. I bought the newest model of Phonak. The set had to be replaced three times due to Bluetooth and charging problems. The swaps were easy at worst. Finally, I went with a different model of Phonak due to now known manufacturing problems. Each swap was very easy and support excellent.

March 17, 2022
Rated 5 out of 5 stars

Just say yes to YES hearing

I was really skeptical of YES hearing, when something sounds to good, it usually is. The price was great, the support has been great, and they are great at communications. Can I buy stock in your company?

March 10, 2022
Unprompted review
Rated 5 out of 5 stars

I normally don't do reviews

When I recieved the quotation from my Audiologist I had to explore to see if there were other less expensive options. I searched the internet and found YES Hearing.
I called them after their quotation to see how it worked.
Everything that they said they were going to do they did and more at a considerable discount.
I now can totally recommend YES Hearing to others for
-Price
-Professionalism
-Customer Service
Great company to work with.
Mike S.

March 6, 2022
Unprompted review
Rated 5 out of 5 stars

My new hearing work so much better than…

My new hearing work so much better than the old Oticon hearing aids did. I live alone but if I fall they notify love ones that it happened. If I happen to take a nap, the aids turn them self off until I move my head.
Ican adjust the aids to the situation I am in.

February 28, 2022
Unprompted review
Rated 5 out of 5 stars

Everyone has been very nice and…

Everyone has been very nice and helpful. They answered all my questions.
Katie has called me several times just to ask how things are going. I am glad
to have her as my contact person. My original contact person, Nichole, was
great and very helpful. They have made the whole process, delightful and
easy.

February 26, 2022

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