Fantastic experience from initial booking through to returning the car. Good team of staff. Car was perfect, a tidy little runabout, perfect for parking and inner city driving ( this was m... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ditto many other reviews, really great staff, super fast, efficient, humorous even. The car was older but drover well, clean, did the job perfectly. Far cheaper than competitors and if anything better... See more
Second time hiring from Yes Rentals - very professional, car hire very reasonably priced. In a great location, on bus route from Onehunga where I was staying. Staff very kind, and allowed me to take t... See more
Company replied
Hi Team, Had wonderful experience collecting Car from your ground staff RAN & he did good job up upgrading Car. RAN seems to be very customer friendly & courteous, thank you!
Company details
Written by the company
Yes Rentals is the fastest growing car rental in New Zealand. Our staff team shaped from a group of people who love to travel and love life, Yes Rentals adheres to the service concept of treating every customer with the most professional and enthusiastic attitude, and insists on providing the most complete and cost-effective car rental experience for every traveler. Since its inception, Yes Rentals has been receiving positive feedbacks from every customer. All our stores are located around the airport area, which helps the pick-up and return process convenient and efficient. The multilingual customer service, 7/24 hour emergency assistance line, unlimited kilometers, no hidden cost, and zero risk insurance package are always there to support you throughout your trip. New Zealand is a beautiful place for you to enjoy and welcome to drive around to experience the world of natural. We look forward to seeing you in our Yes Rentals store. For no-nonsense NZ car hire at a fair price, trust Yes Rentals. Yes Rental is looking forward to seeing you!
Contact info
152 orchard road, 8053, Christchurch, New Zealand
- +64 34202878
- info@yesrentals.co.nz
- yesrentals.co.nz
4.1
Great
223 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 52% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Good service
September 7, 2025
Unprompted review
Do not Hire a Car with Yes Rentals
Absolute shambles! I hired a car for 6 weeks and they claimed I had caused damage to the vehicle in Queenstown but when I looked back on photos taken by them damage already existed on the car. Staff on site deliberately showed me misleading photos claiming I was at fault and took £750 from my credit card without my consent. They refused to give me a refund after sending them a polite email, so I had to go via my bank to get the money back which I consequently won. I would never recommend such a shambles of a place and staff speak in Chinese in front of customers and can barely speak English.
January 3, 2025
Unprompted review
Reply from YES RENTALS
Thank you for bringing this to our attention, and we are truly sorry to hear about your experience. We take matters like this very seriously, and we sincerely apologise for the frustration and inconvenience you have faced.
Slow Pickup
Our pickup was on a Saturday morning. There was only one person on duty in the office, so it took an eternity for him to process the person ahead of me, who unfortunately hadn't done any on-line checking in. It has put us off using Yes again, as we don't want to risk a repeat.
August 9, 2025
Unprompted review
Reply from YES RENTALS
Thanks for taking the time to share your experience.
We’re sorry to hear that the pickup process was slower than expected and understand how that can be frustrating, especially when you’re trying to get on the road quickly. Your feedback about staffing levels and the impact of walk-in processing is genuinely noted and will be reviewed with the team to help improve peak-time efficiency.
We appreciate you giving us a try and are sorry to hear it has affected your decision going forward. If you’d ever consider us again, we’d be happy to make sure your next experience is much smoother.
Yes Rentals Auckland Branch.
Fantastic experience start 2 end
Fantastic experience from initial booking through to returning the car.
Good team of staff.
Car was perfect, a tidy little runabout, perfect for parking and inner city driving ( this was my rental purpose, staying in CBD, visit the suburbs). Not flash, it has the basics.
For a little car (Toyota aqua) it was really spacious and very economical.
Definitely come back again, fast admin time, no long wait periods. Good systems in place.
August 7, 2025
Unprompted review
Reply from YES RENTALS
Hello,
Thank you so much for taking the time to leave such a fantastic and detailed review!
We are thrilled to hear that you had a seamless experience with us, from the initial booking right through to returning the car. It's also wonderful that our team made a positive impression.
The Toyota Aqua is a popular choice for exactly the reasons you mentioned—it's economical, easy to park, and perfect for zipping around the city. We're so glad it suited your rental purpose perfectly.
We work hard to make our service as efficient as possible, so your comments about our fast admin time and smooth systems are a great encouragement to our entire team.
We look forward to welcoming you back on your next visit!
Yes Rentals Team
I had a terrible experience with Yes…
I had a terrible experience with Yes Rentals and feel compelled to share it to warn others.
I was given a rental car that had three tyres not meeting legal/safety standards. Predictably, one tyre blew out while I was driving in a remote area. When I called their support line, I was told to use a tyre sealant and then drive 200 miles to their main centre — despite me clearly stating the tyre was completely undrivable.
Their only alternative was for me to find and visit a tyre shop myself, and they said they’d only cover the cost of the tyre — not the service or any other expenses. The person on the phone was completely unhelpful, showed no real concern for my safety, and had no practical solutions.
This left me stranded — to deal with a dangerous situation on my own. Their lack of responsibility and empathy was appalling.
I would strongly advise against using Yes Rentals. Safety and support should be a given with any rental company, and sadly, that was not the case here.
April 20, 2025
Unprompted review
Reply from YES RENTALS
Hi,
We are very sorry to hear about the experience you had.
We would like to clarify that all of our vehicles have passed a Certificate of Fitness (COF), ensuring they meet the required safety standards for the road.
To allow us to investigate the situation you've described, could you please provide us with your booking number if convenient? This will help us locate your order and conduct an internal review. We take the safety and experience of every customer very seriously.
We look forward to hearing from you.
Yes Rentals Team
This is the second time I've used Yes…
This is the second time I've used Yes Rentals and I'll use them again. Great service, great cars, reasonably priced. 5 stars
August 5, 2025
Unprompted review
Reply from YES RENTALS
Hi Jerry,
Thank you so much for your continued loyalty and for the wonderful 5-star review! It means a lot to us that you've chosen to rent with us again.
We're thrilled that you were once more pleased with our great service, cars, and reasonable pricing.
We look forward to welcoming you back for a third time!
Yes Rentals Team
Great customer service
We returned our rental car late but Sharon patiently waited for us. She is cheerful, caring and very helpful.
July 22, 2025
Unprompted review
Reply from YES RENTALS
Hi Hieu,
Thank you for the lovely review! We're thrilled to hear Sharon provided you with such cheerful and helpful service. We'll be sure to pass your wonderful feedback directly on to her.
We look forward to seeing you again!
Yes Rentals Team
Great service on time and great service
July 29, 2025
Unprompted review
Reply from YES RENTALS
Hi Michelle,
Thank you for your kind words! We’re glad you had a great experience and we look forward to serving you again.
Yes Rentals Team
Reply from YES RENTALS
Hi Ora,
Thank you so much for the recommendation! We really appreciate your support.
Yes Rentals Team
Amazing
Amazing, so easy, picked us up on time, car was in good working order, super easy and always answered the phone
July 29, 2025
Unprompted review
Reply from YES RENTALS
Hi Makaila,
Thanks for the amazing review! We’re happy we could make your trip easy and stress-free. See you next time!
Yes Rentals Team
Reply from YES RENTALS
Hi Susan,
Thank you for your feedback! We’re glad you found our vehicle reliable and great value.
Yes Rentals Team
Great company
Great company. Super easy & cheap daily rates Good service.
Just didn't get email early enough to know about the free shuttle to their depot!
July 14, 2025
Unprompted review
Reply from YES RENTALS
Hi Stephanie,
Thanks so much for your positive feedback! Glad you found our rates and service great. Sorry about the shuttle email timing — we’ll work on improving that. Hope to serve you even better next time!
Yes Rentals Team
Reply from YES RENTALS
Hi Lisa,
Thank you for the kind words! Glad you enjoyed the easy process, fuel efficiency, and our team. Hope to see you again soon!
Yes Rentals Team
Flexible when I needed to return it a…
Flexible when I needed to return it a couple of hours later. Super easy and super cheap!
July 13, 2025
Unprompted review
Reply from YES RENTALS
Hi Serena,
Thank you for your great feedback! We’re happy to be flexible and make things easy and affordable for you.
Yes Rentals Team
Reply from YES RENTALS
Hi Benjamin,
Thank you for your excellent feedback! We appreciate your support and look forward to serving you again.
Yes Rentals Team
Easy pick up and communication was…
Easy pick up and communication was good. Everything I needed.
July 13, 2025
Unprompted review
Reply from YES RENTALS
Hi Stephen,
Thank you for your feedback! Glad the pickup and communication went smoothly and we could meet your needs.
Yes Rentals Team
Very good service and value
Very good service and value. Would hire again from Yes Rentals
July 13, 2025
Unprompted review
Reply from YES RENTALS
Hi Juliet,
Thank you for your kind words and support! We look forward to welcoming you back to Yes Rentals.
Yes Rentals Team
Very efficient and friendly customer…
Very efficient and friendly customer service 👍
July 13, 2025
Unprompted review
Reply from YES RENTALS
Hi Idy,
Thank you for your kind feedback! We’re happy to hear you found our customer service efficient and friendly.
Yes Rentals Team
Great value for money.
Great service, friendly people - at a very good price. We will be back.
July 10, 2025
Unprompted review
Reply from YES RENTALS
Hi Sheree,
Thank you! We’re glad you enjoyed our service and friendly team. Looking forward to seeing you again!
Yes Rentals Team
Great service very professional
Great service very professional. Pick up and drop off at airport was easy. The Toyota Aqua I hired was tidy with no bad smells. Vehicle worked well with no issues and a great price.
July 10, 2025
Unprompted review
Reply from YES RENTALS
Hi there,
Thank you for your detailed feedback! We’re glad the pick-up/drop-off process was smooth and you were happy with the Toyota Aqua. Looking forward to serving you again!
Yes Rentals Team
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