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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their prompt, knowledgeable, and courteous assistance, highlighting exceptional customer service. Many people appreciate the personalized approach and quick response times, often noting that issues are resolved efficiently. The products, particularly the welders, are frequently described as working great and being user-friendly, with many consumers expressing satisfaction with their performance and features. However, some customers also noted occasional issues with product quality, such as items arriving damaged, screens going bad, or manufacturing flaws in components. Despite these initial problems, reviewers generally found that the company's customer service team, including specific individuals, was highly effective in providing resolutions, often sending out replacement units or parts quickly.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise individuals like Ana... See more

Product

Clients share positive opinions on product quality, with many praising the performance and versatility of... See more

Customer service

People report positive experiences with customer service, often describing it as prompt, knowledgeable, and... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and timely... See more

Quality

Customers had ambiguous experiences with product quality. Many reviewers praised the machines, highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

WOW!!! Double WOW! I didn't know that customer service line this even existed any more! Ana was prompt, knowledgeable, and courteous. She helped diagnose my issue and even sent me a replacem... See more

Company replied

Rated 5 out of 5 stars

Wow, best customer service i have ever experienced. I called with a question, no answer and i didnt leave a message. 20 minutes later Raymond called me back, told him my issue and he promptly emaile... See more

Company replied

Rated 5 out of 5 stars

I currently own 2 Yeswelders. My most recent welder purchase, I ordered the lbt150 spool gunwith it. Unfortunately, it arrived damaged and I contacted customer service. Raymond reached out the next... See more

Company replied


Company details

  1. Welding Supply Store

Written by the company

YesWelder was born from a vision to provide affordable and high-quality welding equipment to those entering and experienced in the world of welding. We didn’t want to be ‘just another welding equipment company’. The YesWelder founders wanted to provide motivation and inspiration for welders of all skill levels.


Contact info

4.9

Excellent

TrustScore 5 out of 5

635 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ A+ Customer Service from Ana at Yeswelder!

My experience with Yeswelder was absolutely outstanding. I received a welder that had a small factory defect, and when I reached out for help, Ana from customer support went above and beyond. She guided me through every step of the replacement process with kindness, professionalism, and genuine care.

Ana made what could have been a frustrating situation completely stress-free. The entire process was fast, simple, and handled with impressive efficiency. Thanks to her, I had a brand-new welder in no time.

It’s clear that Yeswelder truly stands behind their products and values their customers. Ana is a perfect example of that commitment—she turned my experience into one of the best customer service interactions I’ve ever had.

Highly recommend both Yeswelder and Ana for anyone looking for quality products and top-tier support!

November 8, 2025
Unprompted review
YesWelder logo

Reply from YesWelder

Thank you very much for the fantastic feedback, Justin! We are very happy that you are satisfied with our service. We will be sure to forward your good words to Ana. 🙂

Rated 5 out of 5 stars

MP200 Plasma Diagnostics - Raymond

Raymond helped me diagnose an issue I was having with the plasma cutting function of my MP200 machine. Throughout the entire process he was able to provide helpful answers with pictures/videos to direct me on how to diagnose my machine. Very responsive, never waited more than 24hrs for a response. Ended up having to get a replacement unit but again, Raymond was very understanding and helpful throughout the entire process. Very impressed by YesWelder customer service never felt stressed about the situation. I would definitely recommend their products based off this interaction.

October 31, 2025
Unprompted review
YesWelder logo

Reply from YesWelder

Thank you very much for the wonderful review, Ben! We are very happy that you are satisfied with our service. We will be sure to forward your good words to Raymond. 🙂

Rated 5 out of 5 stars

I would like to thank Raymond from yes…

I would like to thank Raymond from yes welder for helping me with the problems with my welder and he definitely helped me out so thank you very much Raymond I appreciate your help Sir

October 29, 2025
Unprompted review
YesWelder logo

Reply from YesWelder

Thank you very much for the wonderful review, William! We are very happy that you are satisfied with our service. We will be sure to forward your good words to Raymond. 🙂

Rated 5 out of 5 stars

Very fast support and willingness to help

Raymond was quick to respond and help me resolve my thought problem I was to fast not realizing it was coming from 2 different deliveries. I was like a kid at Christmas ready for my new tool . Thank you Raymond for being fast to help

October 23, 2025
Unprompted review
YesWelder logo

Reply from YesWelder

Thank you very much for the wonderful review, Mac! We are very happy that you are satisfied with our service. We will be sure to forward your good words to Raymond. 🙂

Rated 5 out of 5 stars

I spent a week trying to upgrade my…

I spent a week trying to upgrade my DP200, with different downloads. Why the other downloads wouldn't work is beyond me. I sent a text to customer service asking for a little help and a few minutes later, Ana in customer support, sent me the most recent updates and they worked great.
Thank you Ana for your support!

October 23, 2025
Unprompted review
YesWelder logo

Reply from YesWelder

Thank you very much for the fantastic feedback, Jon! We are very happy that you are satisfied with our service. We will be sure to forward your good words to Ana. 🙂

Rated 5 out of 5 stars

Raymon was very helpful

Raymon was very helpful he emailed me through out the night.I was very satisfied.He took care of everything no upsets thank you Raymond.

October 14, 2025
Unprompted review
YesWelder logo

Reply from YesWelder

Thank you very much for the wonderful review, Robles! We are very happy that you are satisfied with our service. We will be sure to forward your good words to Raymond. 🙂

Rated 5 out of 5 stars

Helmet issue

Had an issue with a helmet that I had purchased. Reported my concerns and had a response within hours. Replacement was received within 3 days- can’t ask for a better customer service. Thank you Ana.

October 10, 2025
Unprompted review
YesWelder logo

Reply from YesWelder

Thank you very much for the fantastic feedback, Bill! We are very happy that you are satisfied with our service. We will be sure to forward your good words to Ana. 🙂

Rated 5 out of 5 stars

I had an issue and email my problem and…

I had an issue and email my problem and Ana made sure I was taken care off. Ana is extremely helpful and promptly to respond to your email and concerns.

October 2, 2025
Unprompted review
YesWelder logo

Reply from YesWelder

Thank you very much for the amazing review, Diana! We are very happy that you are satisfied with our service. We will be sure to forward your good words to Ana. 🙂

Rated 5 out of 5 stars

Great customer service

Great customer service. Ana very quickly and professionally resolved a question about referrals and rebates. I appreciate the timely email replies and willingness to ensure that my concerns were addressed.
I am sold on YesWelder!

October 3, 2025
Unprompted review
YesWelder logo

Reply from YesWelder

Thank you very much for the fantastic feedback, Curtis! We are very happy that you are satisfied with our service. We will be sure to forward your good words to Ana. 🙂

Rated 5 out of 5 stars

Great service

Raymond at yeswelder support was able to help me resolve my issue very quickly. GREAT SERVICE!

October 1, 2025
Unprompted review
YesWelder logo

Reply from YesWelder

Thank you very much for the wonderful review, Kevin! We are very happy that you are satisfied with our service. We will be sure to forward your good words to Raymond. 🙂

Rated 5 out of 5 stars

Very helpful and understandable

Very helpful and understandable. Raymond did a good job explaining me what i needed to check im my flux-135 pro. Yeswelder excellent customer service. Thank you

September 19, 2025
Unprompted review
YesWelder logo

Reply from YesWelder

Thank you very much for the wonderful review, Luis! We are very happy that you are satisfied with our service. We will be sure to forward your good words to Raymond. 🙂

Rated 5 out of 5 stars

Ana did a great job of helping me

Ana did a great job of helping me. I was a little disappointed that YesWelder didn't have the screen in stock that I needed, but Ana did all she could do. Good job!

September 19, 2025
Unprompted review
YesWelder logo

Reply from YesWelder

Thank you very much for the fantastic feedback, Bruce! We are very happy that you are satisfied with our service. We will be sure to forward your good words to Ana. 🙂

Rated 5 out of 5 stars

A+ Company

Website is easy to use - placing an order was a breeze. I had a question for Customer Service, and Ana was lightning fast in responding to my inquiry and resolving my issue. Highly recommend this company.

September 18, 2025
Unprompted review
YesWelder logo

Reply from YesWelder

Thank you very much for the amazing review, Sharon! We are very happy that you are satisfied with our service. We will be sure to forward your good words to Ana. 🙂

Rated 5 out of 5 stars

Bought a mp200 which was a very…

Bought a mp200 which was a very versatile machine but ended up having a bad board issue down the road. ANA with customer support was a great help on identifying and giving me a solution to my problem. Would purchase again just because I know she will help if I ever have issues

September 19, 2025
Unprompted review
YesWelder logo

Reply from YesWelder

Thank you very much for the wonderful feedback, Ryan! We are very happy that you are satisfied with our service. We will be sure to forward your good words to Ana. 🙂

Rated 5 out of 5 stars

Well worth the money

I had an issue after the filmware update on the DP200 that would not let me select 100% argon when welding aluminum and Ana helped me with those problems which was my 8 gig USB. She suggested getting a different USB and I did although I really didn't think was that but what did I know that worked like a charm. Thanks Ana. And yes my Yeswelder welds better than I can LoL. Money well spent...

September 17, 2025
Unprompted review
YesWelder logo

Reply from YesWelder

Thank you very much for the amazing review, Ricky! We are very happy that you are satisfied with our service. We will be sure to forward your good words to Ana. 🙂

Rated 5 out of 5 stars

Their machine worked great for me for a…

Their machine worked great for me for a long time, until I had an issue with it. When I reached out to their customer service team about my warranty, they were quick to get the problem taken care of. Can’t complain

September 16, 2025
Unprompted review
YesWelder logo

Reply from YesWelder

Thank you very much for the wonderful feedback, Anthony! We are very happy that you are satisfied with our service. :)

Rated 5 out of 5 stars

Ana was great

Customer service was great. Ana was very helpful and responsive to my concerns. Problem was resolved quickly and correctly.

September 12, 2025
Unprompted review
YesWelder logo

Reply from YesWelder

Thank you very much for the amazing review! We are very happy that you are satisfied with our service. We will be sure to forward your good words to Ana. 🙂

Rated 5 out of 5 stars

Had a problem with my 211P

Had a problem with my 211P, the feed rolls would not operate, Raymond at yeswelder took care of the problem, after him helping me do some diagnostic work, he sent me a new welder, cant ask for better than that

September 12, 2025
Unprompted review
YesWelder logo

Reply from YesWelder

Thank you very much for the wonderful feedback, Wiiliam! We are very happy that you are satisfied with our service. We will be sure to forward your good words to Raymond. 🙂

Rated 5 out of 5 stars

My welder arrive with a dead display…

My welder arrive with a dead display and no fan. One call to tech support and they pointed me to the problem and it was an easy fix.

September 9, 2025
Unprompted review
YesWelder logo

Reply from YesWelder

Thank you very much for the amazing feedback, Mike! We are very happy that you are satisfied with our service.. 🙂

Rated 5 out of 5 stars

Customer Service is TOP Notch

I purchased a CT2050 a few years ago and have loved all the features. Just recently had a small issue with the plasma cutter. I contacted customer service and Raymond promptly replied to me and started troubleshooting the issue. Raymond determined my machine had an internal issue and SENT ME A BRAND NEW MACHINE!!!! YesWelder is a great product, but I am now a life customer because of Raymond’s customer service!

September 4, 2025
Unprompted review
YesWelder logo

Reply from YesWelder

Thank you very much for the wonderful review, Mike! We are very happy that you are satisfied with our service. We will be sure to forward your good words to Raymond. 🙂

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