I was pleased with the response to our warranty claim, because it sounded as if the customer service team made an exception for us. We had purchased Forest Green mugs, which got water spots from the d... See more
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Review summary
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Based on these reviews
When my 32oz bottle developed condensate on the outside Yeti agreed to replace it under warranty, Unfortunately the returns are only US and Canada. Since I’m in Thailand the postage would have cost... See more
The company made it easy to return/exchange my defective yeti Tumbler. They did not have the same color which was disappointing, but allowed me pick out another color choice. They were quick to resolv... See more
I was very satisfied how the company stands behind their product.I was pleased with the no hassle service. I own several types of Yeti cups and they all perform very well.I’ve purchased the Yeti esp... See more
Company details
Written by the company
Roy and Ryan Seiders founded YETI in 2006 based on a deep love for the outdoors and the belief that if something doesn’t work, fix it. And if it doesn’t exist, build it. Since then, we've been designing products that last for generations, get you out into the Wild, and keep you there longer. The coolers Roy and Ryan grew up with couldn’t meet the demands of serious anglers or last in the relentless Texas heat. So they made their own – designing the legendary Tundra® with enough insulation to keep ice for days and durability to last a lifetime. We’ve expanded into other products and categories since those first coolers, but our bull-simple approach to design hasn’t changed. Focus on quality. Design for durability. Never cut corners on form or function. It’s the same philosophy we’ve used to make drinkware, soft coolers, chairs, bags, cargo and more. Built for the Wild™ means it’s built to last. From hog hunts to happy hours and the backcountry to back stage, our products have been embraced by communities and outdoor pros across the world all connected through a single common thread – that the gear you rely on should never let you down.
Contact info
Austin, United States
- https://www.yeti.com/contact-us.html
- yeti.com
4.6
Excellent
17K reviews
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Yeti made it easy and cost-free to…
Yeti made it easy and cost-free to process my warranty claim. They delivered a replacement in an expedient manner. I’m happy.
April 13, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Warrenty
I was unable to receive the same replacement product because it was no longer available, which I understood. The company did offer an alternative, but unfortunately that replacement arrived broken there was something loose rattling inside the cup. I had to contact customer service again and go through the entire replacement process a second time. When the second replacement finally arrived yesterday, it was the wrong colour. Overall, the repeated issues and time spent resolving them were frustrating.
April 13, 2026
Reply from YETI
Hi there,
Thank you for your review and apologies for that extra effort you had to spend in addressing the damaged replacement. If you need anything else at this time, please let us know.
They were super easy to work with for…
They were super easy to work with for my return and follow up
April 6, 2026
My cup is still in tact
My cup is still in tact. It have peeled at all, I took it to the wash about three times, it's still in great condition. It's very beautiful!
April 13, 2026
The customer service was excellent…
The customer service was excellent handling my warranty request. Thank you!
April 6, 2026
Had a zipper break got a new cooler
Had a zipper break on my cooler, thought I would have to send it in to be repaired. Filled the claim told me to pick out a new one. Simple and easy!
April 13, 2026
Quick response and replacement!
February 11, 2026
The experience was good and well…
The experience was good and well expedited.
I had put a note in to change from 32 to a 64 oz one. Might have been missed I would rather have got the 64 oz in fist place.
The unit is unbelievable and is the only French press I would ever have.
Thank you
April 13, 2026
I was very impressed with the speed
I was very impressed with the speed, efficiency and ease of making a claim and addressing the issues that I had brought forward. Excellent job yeti very impressed. I will continue to be a loyal customer.
April 13, 2026
Fast and simple warranty process
Fast and simple warranty process. Clearly, Yeti stands behind its products. I will happily buy more Yeti stuff.
April 13, 2026
Purchased a 32 Roadie cooler and camp…
Purchased a 32 Roadie cooler and camp chair and with in just a few days it was at my front door. Very pleased in how quickly it arrived and the quality of YETI products.
April 13, 2026
Customer service was awesome.
Customer service was awesome. I had no problems getting a new item. Yeti has my favorite products.
April 12, 2026
Made my tumbler right
Made my tumbler right.
No questions asked when I submitted a warranty claim.
April 13, 2026
A great experience with customer…
A great experience with customer service. Love my cooler!
April 13, 2026
Their response time is quick and…
Their response time is quick and immediately gave me a replacement
April 6, 2026
Helpful and quick customer service
Helpful and quick customer service. Great warranty as well. My product had markings on it from the dishwasher and their customer support team was able to send me a replacement. They were flexible and accommodating throughout the process.
April 13, 2026
Stuck your your warranty policy
April 13, 2026
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