I was pleased with the response to our warranty claim, because it sounded as if the customer service team made an exception for us. We had purchased Forest Green mugs, which got water spots from the d... See more
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Review summary
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When my 32oz bottle developed condensate on the outside Yeti agreed to replace it under warranty, Unfortunately the returns are only US and Canada. Since I’m in Thailand the postage would have cost... See more
The company made it easy to return/exchange my defective yeti Tumbler. They did not have the same color which was disappointing, but allowed me pick out another color choice. They were quick to resolv... See more
I was very satisfied how the company stands behind their product.I was pleased with the no hassle service. I own several types of Yeti cups and they all perform very well.I’ve purchased the Yeti esp... See more
Company details
Written by the company
Roy and Ryan Seiders founded YETI in 2006 based on a deep love for the outdoors and the belief that if something doesn’t work, fix it. And if it doesn’t exist, build it. Since then, we've been designing products that last for generations, get you out into the Wild, and keep you there longer. The coolers Roy and Ryan grew up with couldn’t meet the demands of serious anglers or last in the relentless Texas heat. So they made their own – designing the legendary Tundra® with enough insulation to keep ice for days and durability to last a lifetime. We’ve expanded into other products and categories since those first coolers, but our bull-simple approach to design hasn’t changed. Focus on quality. Design for durability. Never cut corners on form or function. It’s the same philosophy we’ve used to make drinkware, soft coolers, chairs, bags, cargo and more. Built for the Wild™ means it’s built to last. From hog hunts to happy hours and the backcountry to back stage, our products have been embraced by communities and outdoor pros across the world all connected through a single common thread – that the gear you rely on should never let you down.
Contact info
Austin, United States
- https://www.yeti.com/contact-us.html
- yeti.com
4.6
Excellent
17K reviews
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We had a leaky bottle and Yeti customer…
We had a leaky bottle and Yeti customer service replaced it quickly without a hastle.
April 13, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
It was not an easy process
It was not an easy process. All i asked for was a new lid, which was leaking and cloudy inside somehow. They wanted to send a whole new cup, and i said i only need the lid. Then they gave me a link to the online parts store and stopped answering my emails. So i started a whole new claim and got a new cup.
April 13, 2026
Reply from YETI
Hi Mark,
It looks like our team was attempting to indicate that we were out of stock of replacement Large MagSlider Lids at the time of your claim, so an exchange was the only way we could assist at the time. We apologize for our lack of clarity in explaining this.
Thank you for submitting a new claim and proceeding with an exchange as such.
Super Easy!
I got a personalized yeti for my brother for his birthday and the entire process was super easy and the final product looked fantastic!
April 13, 2026
Disappointed in replacement options
The representative was helpful in arranging for replacement. The complaint I have is that it was very disappointing that I had purchased a white mug, and was not able to get that color in the replacement. I was forced to choose one of 3 awful colors (lime green, orange or red). I purchased white for a reason, so that was very disappointing.
April 13, 2026
Reply from YETI
Hi Cara,
Thank you for your understanding in selecting an alternative color from the limited options we had available at the time. We have shared this feedback with the appropriate team.
Love your product it just too very long…
Love your product it just too very long to arrive.
April 6, 2026
Reply from YETI
Hi there,
Thank you for your feedback. It looks like your order was impacted by a delay at our custom facility. We apologize for missing our initially quoted timeline but appreciate your patience.
If you need anything else, please let us know.
Yeti replaced my favorite mug
Yeti replaced my favorite mug! The paint was all chipping and it looked awful! They sent me a new one once I sent them the old one. Thanks Yeti!
April 13, 2026
No one that I talked to knew what was…
No one that I talked to knew what was going on. They kept telling me that a shipping label was being sent to me that wasn’t ever sent to me twice. And then I ended up paying $20 to ship the bottle back to yeti for the warranty. It was painful, but kind of hilarious. Like the three stooges were trying to help me. I have spent sooo much money on yeti products. Won’t be doing it any more. Half of our ramblers and water bottles don’t hold temperature. The cheap ones we have from academy and Walmart work better at a fraction of the cost. It’s a waste of money. Yeti has gone down hill.
April 13, 2026
Reply from YETI
Hi there,
Thank you for your feedback. It has been passed along to the appropriate team.
Let us know if you need anything else.
Response to initial claim was super…
Response to initial claim was super fast and efficient!
April 13, 2026
Best company to work with!
April 13, 2026
While the purchasing was quite easy and…
While the purchasing was quite easy and we enjoyed the customization, it was unfavorable that one of the colors of the 16oz yeti could not be customized.
There were a few days delay in delivery but it did not affect anything on our end.
April 13, 2026
Yeti Mug Handle Chips X2
I was very pleased that my Yeti was being replaced due to the chips in it and the paint peeling off the handle. However, I am disappointed that within two months my new mug has two chips in the handle. I use this mug every morning, and it never goes in the dishwasher, and it is washed daily.
April 13, 2026
Awesome product and supreme warranty…
Awesome product and supreme warranty and customer service
April 13, 2026
We were so pleased to receive…
We were so pleased to receive replacement Yetis. We thank you for the great service. Customer interaction was excellent. Truly!
April 13, 2026
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