I was pleased with the response to our warranty claim, because it sounded as if the customer service team made an exception for us. We had purchased Forest Green mugs, which got water spots from the d... See more
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Review summary
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When my 32oz bottle developed condensate on the outside Yeti agreed to replace it under warranty, Unfortunately the returns are only US and Canada. Since I’m in Thailand the postage would have cost... See more
The company made it easy to return/exchange my defective yeti Tumbler. They did not have the same color which was disappointing, but allowed me pick out another color choice. They were quick to resolv... See more
I was very satisfied how the company stands behind their product.I was pleased with the no hassle service. I own several types of Yeti cups and they all perform very well.I’ve purchased the Yeti esp... See more
Company details
Written by the company
Roy and Ryan Seiders founded YETI in 2006 based on a deep love for the outdoors and the belief that if something doesn’t work, fix it. And if it doesn’t exist, build it. Since then, we've been designing products that last for generations, get you out into the Wild, and keep you there longer. The coolers Roy and Ryan grew up with couldn’t meet the demands of serious anglers or last in the relentless Texas heat. So they made their own – designing the legendary Tundra® with enough insulation to keep ice for days and durability to last a lifetime. We’ve expanded into other products and categories since those first coolers, but our bull-simple approach to design hasn’t changed. Focus on quality. Design for durability. Never cut corners on form or function. It’s the same philosophy we’ve used to make drinkware, soft coolers, chairs, bags, cargo and more. Built for the Wild™ means it’s built to last. From hog hunts to happy hours and the backcountry to back stage, our products have been embraced by communities and outdoor pros across the world all connected through a single common thread – that the gear you rely on should never let you down.
Contact info
Austin, United States
- https://www.yeti.com/contact-us.html
- yeti.com
4.6
Excellent
17K reviews
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Great Customer Service
Great Customer Service, responded quickly, replaced damaged yeti without question and advised me how to avoid future damage when cleaning product. It was so refreshing to have a company stand behind their warranty without trying to place blame back on the consumer.
April 6, 2026
Quick & Helpful Service — Just Missed the Colour
I had a great experience with YETI’s warranty process. Their team was quick to respond and very helpful in getting my claim sorted out. The only downside was that the colour my daughter wanted wasn’t in stock, which was disappointing—but that’s not really their fault. Overall, really impressed with their customer service.
April 6, 2026
There’s not a better company to deal…
There’s not a better company to deal with from start to finish than Yeti. They have the best products and the best customer service/warranty.
April 6, 2026
May use AI-assist with repliesRead more
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I love the Yeti products, but...
I love the Yeti products. This is the first time I use the personalizing option. A 6 letter name. Everything is beautiful...except that the name is not centered. Yeti is on the tumbler in 2 places and my name runs half way over the Yeti name. Sorry, but it makes me crazy and I can't unsee it! I think I'll stick to no personalization!
April 13, 2026
Reply from YETI
Hi there,
Thank you for your review and sorry to hear your customization came out that way. If it does not match the proof you saw when checking out, please reach out to our team at the below link so that we can get that addressed.
https://yeti.my.site.com/contact
Great Quality Products
Great quality products. Out shines the competition by the quality and variety. The colors are wonerful. The straw lids are very convenient.
April 13, 2026
I am completely satisfied with the…
I am completely satisfied with the quality of merchandise and the fast delivery.
April 6, 2026
Poor customer service
You acknowledged my claim and confirmed my replacement but never sent it out. After 3+weeks I reached out to inquire about where my replacement was and the young lady said “Good news, your warranty claim has been accepted and we will send a replacement “ making it sound like this was my initial contact. Very poor customer service
April 13, 2026
Reply from YETI
Hi Mark,
Thank you for your review and feedback around your recent warranty experience. We have shared this over with our warranty team as such.
It was a quick turnaround.
April 13, 2026
Smooth as can be and quick turnaround
April 13, 2026
$300 chair broke before my $40 chairs…
$300 chair broke before my $40 chairs that I use just as much.
April 6, 2026
Reply from YETI
Hi Brandon,
We're sorry to hear that. It looks like you submitted a new claim for the Trailhead chair in question, and a new exchange was created as such. Please proceed with the exchange process when ready, and we'll get a new chair sent your way from there.
I filed a warranty claim before the end…
I filed a warranty claim before the end of January..if I wasn't adamant about my claim I would have not got the replacement of my tumbler. So as of January just say 31 I only got my yeti April 5. Long time to make a customer wait!!!and I didn't even get the ones i liked! No apologies or sympathy at least for the long wait! No freebies either!
April 6, 2026
Reply from YETI
Hi Rosalie,
Thank you for your feedback. This has been shared with the appropriate team.
I was hoping to have the exact color…
I was hoping to have the exact color replaced and was given only 4 options to choose from.
April 13, 2026
Reply from YETI
Hi Stacy,
We try our best to replace limited-edition colors where possible, but are unable to do so once we run out of the color in question. Thank you for working with our warranty team to select an alternative color.
Great customer service
Great customer service! So pleased that YETI stands behind their products. Our family will continue to buy from you!
April 13, 2026
It takes time to reply and the…
It takes time to reply and the replacement is not like the other brands that sends right away if you send the required photos.
April 6, 2026
Reply from YETI
Hi Jennilyn,
Thank you for your feedback around our warranty program. It has been shared with the corresponding team.
No Replacement
I still haven’t received any update on my replacement mug and it’s been a week since my damaged item was received by yeti.
April 6, 2026
Reply from YETI
Hi Pete,
It looks like your replacement mug was just processed yesterday and will be shipping very soon. Expect to receive it in the coming days.
Amazing customer service!
April 6, 2026
Created a warranty request
Created a warranty request. Was contacted shortly after by a rep with the options for replacement. Replacement sent out within a few days. Was a quick and seamless process
April 13, 2026
Return handled with ease
I had to return my cup as it had paint chips. I reached out and sent pics and had someone get back to me right away with the return label. Everything was handled with ease.
April 13, 2026
I was amazed by the courtesy and how…
I was amazed by the courtesy and how easy it was to have my bag returned to me brand new.
Top tier company!
April 13, 2026
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