Evolving and adapting into a company that has come along way to suit our every day needs, based on there experiences within factory production through to senior management levels. Well done to you... See more
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Have dealt with Yewdale for over 12years now Fantastic service and so helpful with any issues that arise Delivery is great , there Elite service is first class Brian and Carrie are so helpful It... See more
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We work closely with Yewdale and find them reliable. Yewdale are supportive and find suitable solutions to any issues we experience. Brian looks after our account and we value his knowledge. Brian e... See more
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Generally we feel Yewdale has changed in several ways, over the past 2 years. Telephone, first response is not to the standard it was some years ago. Account Manager Carrie Area Manager Brian, bo... See more
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Company details
Written by the company
With a reputation around the world for manufacturing high-quality commercial shading and screening products, backed by exceptional customer support and values.
Contact info
Enterprise Way, SS11 8DH, Wickford, United Kingdom
- 01268 570900
- customercare@yewdale.co.uk
- yewdale.co.uk
4.7
Excellent
255 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Very good customer service
Very good customer service. Overcame any issues without hesitation and end product was excellent.
August 19, 2024
Reply from Yewdale
Thank you for taking the time to leave us a review, Chris. We pride ourselves on our customer service so it's fantastic to read this. If there is anything we can improve on though, please don't hesitate to let us know!
Everybody very helpfull
August 16, 2024
Reply from Yewdale
Thank you for taking the time to leave us a review, Gordon. It's great to hear everyone is helpful when you contact us, and please don't hesitate to let us know know if we can improve on anything for you.
Always great service
Always great service. Any delays on deliveries are always reported in advance, any problems with anything on the order, all sorted as soon as possible.
Thank you
August 8, 2024
Reply from Yewdale
We pride ourselves on our speed and service, so it's great to hear feedback that highlights this. We are always looking to improve though, so if you ever have any suggestions on what we can do better, please don't hesitate to let us know!
Always seem to go that extra mile
Always seem to go that extra mile, service is like no one else!!
July 26, 2024
Excellent Customer Service
Our query was resolved in a satisfactory manner ! Dan, was apologetic regarding the issue, he dealt with the issue quickly and was knowledgeable and understanding.
July 19, 2024
Reply from Yewdale
Thank you for taking the time to leave us a review on your experience with us, Joanna. It's great to hear this positive feedback about Dan, and we'll make sure he sees this!
Once again on time with no issues
July 19, 2024
Reply from Yewdale
Glad to hear it, Gary. Thanks for the review!
Have used Yewdale for several years and…
Have used Yewdale for several years and they always offer great service and products,I Thoroughly recommend them
July 15, 2024
Unprompted review
Reply from Yewdale
Thank you for the great review and recommendation, Michelle. We can see it was Mick and Danny who helped on a recent ticket you had, so we'll be sure to pass this feedback onto them too.
Exceptional service
Brilliant customer service from start to finish and the delivery promise exceeded my best expectations.
Carrie worked through my enquiry and helped the entire process to run smoothly to an order in little over 10 minutes. Great stuff.
July 5, 2024
Unprompted review
Reply from Yewdale
Thank you for taking the time to leave us a detailed review, Mark. It is so great to read about your positive experience with us, particularly Carrie's efforts to ensure a smooth process for you. We'll pass your kind feedback on to Carrie, and we hope to deliver this service for you every time you order with us!
Absolutly amazing customer service from…
Absolutly amazing customer service from both Carrie and Brian! Always there to answer questions and help with any issues/queries I have. I hate answer the phone but when I know it's either of them it makes my day, always very happy, chatty and informative.
June 26, 2024
Unprompted review
Reply from Yewdale
Thanks for taking the time to leave us a review, Hannah. It's great to read such positive feedback for Carrie and Brian, so thank you for sharing. We'll make sure they get to see this!
on an order two blinds were damaged
on an order two blinds were damaged, you made the replacements wrong size. then you charged full price for remakes when you said you wouldn't. Then on another order a blind was made wrong size
May 21, 2024
Reply from Yewdale
Hi, Mark. Thanks for taking the time to leave us a review and we apologise for the issues you've had recently.
I can see the blinds that were reported damaged had been delivered 4 months prior to being flagged, so this was quite some time outside of our timeframes to report damaged deliveries. I can see my Team did try to help on this by requesting the replacements had a 50% discount as a gesture of good will. I can't see they were charged full price as suggested here but they do appear to have gone through at a 25% discount, rather than a 50% discount as we suggested, so we'll get that rectified for you immediately to reflect 50%.
For the orders that have recently been made and typed at the wrong sizes, we're very sorry for these errors and have discussed the importance of getting orders right first time with our Processing Team. We will always look to rectify these by replacing the items FOC as soon as we possibly can, which is often next day whenever possible. If you do have any further concerns or issues, or you wish to discuss this in any more detail, please don't hesitate to email us at customercare@yewdale.co.uk
Superb service … very efficient
Superb service … very efficient, polite and helpful. Highly recommended 👌
May 20, 2024
Unprompted review
Reply from Yewdale
Thanks for the great review and recommendation, Mark.
Carrie was amazing
Carrie was amazing. We initially had a whole school refit off a contractor, Northgate blinds, who were fabulous and a couple of mechanisms failed later down the line. Northgate took on the request to source the failed part and through communication with Yewdale, managed to get the parts sourced and sending out. Great experience with both companies and highly recommend. A big thankyou to Paul at Northgate and Carrie at Yewdale for their great service.
May 17, 2024
Unprompted review
Reply from Yewdale
Thank you for the amazing review for Carrie, Paul. It's great to hear we could all work together to get the right solution for you, and we'll make sure Carrie gets the recognition she deserves for her support in this!
Very good company to do business with…
Very good company to do business with Sara and Glen very professional and a pleasure to deal with.
May 17, 2024
Unprompted review
Reply from Yewdale
Thanks for the review, Gary. We've shared this with Sarah and Glenn who were thrilled to see they were highlighted in this review too!
Reply from Yewdale
Thank you for taking the time to leave us a review, Nicola. It's great to hear this feedback and please don't hesitate to let us know if you have any suggestions on anything we can do better!
Quick quote conversion, great delivery methods
Very quick quote conversion, and orders turned around very quickly! Using their own delivery drivers is a plus too, so much more reliable.
May 16, 2024
Unprompted review
Always excellent service.
Always excellent service.
Great products, great service, prompt deliveries.
Everything you could ask for.
May 15, 2024
Unprompted review
Reply from Yewdale
Thanks for taking the time to leave us a review. It's so nice to hear positive feedback about our products, service and our delivery. If you ever have any suggestions for any improvements, we'd love to hear those too.
Great customer service and support
Carrie from Yewdale was very friendly and helpful and came back to me in good time with an answer to my problem.
May 13, 2024
Unprompted review
Reply from Yewdale
Thanks for taking the time to leave us a review, RB. We really appreciate the positive feedback for Carrie and we'll make sure she sees this.
Fantastic company to do business with
Fantastic company to do business with. They are always professional & well mannered and don’t mind going the extra mile when needed. Roy has been a great account manager over the years and Mick is the best when it comes to anything technical. Thanks guys for all your hard work & continued support.
May 14, 2024
Unprompted review
Reply from Yewdale
This is fantastic review for us and we really appreciate you sharing this. It's great to hear individual feedback for some of the Team too, so we'll make sure this is highlighted to Roy and Mick. Thanks for your support.
Reply from Yewdale
Thanks for the great review, Valley Blinds!
We have been working with Yewdale for…
We have been working with Yewdale for many years and would like to express how proficient and professional they are. Tierney in accounts has worked very well. We would highly recommend working with this company and give a 5 star+ review.
Scott Barnard
Company Director
Baron Security Services Ltd
May 13, 2024
Unprompted review
Reply from Yewdale
This is wonderful to read, Scott. We'll make sure Tierney gets to see this feedback and thank you for taking the time to share this review with us!
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