York Emporium Reviews 

460
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Nice website to order from, lots of information and choice. My order was a birthday present so I didn't get to enjoy any of the coffee, but it arrived quickly and carefully packaged so i could wrap i... See more

Rated 5 out of 5 stars

York Emporium are, quite simply, the best coffee roasters I have found in North Yorkshire, if not all of England. I love a rich, dark roast, while other members of my family prefer a medium roast.... See more

Company replied

Rated 5 out of 5 stars

I recommend giving their decaf beans a try. I started using them a few months ago for making espresso based drinks at home after our evening meal. It has a very pleasant flavour and makes a decent cre... See more

Rated 5 out of 5 stars

We love the Swiss Water Decaf Coffee - Brazil- Wholebean the best for our everyday coffee. We make it in our Sage Barista Pro bean to cup machine. As a special treat we love your Brazil... See more

Company details

  1. Coffee Roasters

Written by the company

Your go to Emporium of Speciality Coffees & Teas. Gift and coffee subscription ideas for him and for her.


Contact info

4.8

Excellent

TrustScore 5 out of 5

460 reviews

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4.8

All reviews

(460)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

Customer for the last few years

I've bought York emporium coffee for a few years now and it's always impressed me. Consistent roasting and some really amazing, interesting coffees.

I'm always a fan of natural processed beans, their Ethiopia Keramo which I bought last sept sticks in my mind as one of the best bags I've ever bought.

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Monsoon Malabar is perfect!

Originally I bought beans for my son-in-law every Xmas and birthday because he really enjoyed the variety. Now I buy for my son and myself also. The Monsoon Malabar is our favourite: rich, full-bodied flavour and always perfectly fresh. We enjoy other flavours too.

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

5 Stars – A Coffee Lover’s Dream

York Coffee Emporium has been my go to for years and it never disappoints. I was a huge fan of the Clifford a beautifully balanced flavourful roast that I truly miss since it was discontinued. That said their Excelso has more than filled the gap. It’s rich smooth and packed with character an absolute joy to drink every morning.

The quality of the beans is consistently outstanding and the service is always spot on. You can tell this is a business that really knows and cares about coffee. Whether you’re a casual drinker or a full on coffee nerd I can’t recommend them enough.

Keep up the amazing work

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Consistently good quality and reliable.

Been using York Emporium for a few years, ordering freshly roasted beans every few weeks. Love the rebrand, especially as the packaging is now fully recyclable. Coffee is reasonably priced with a good selection and all the staff I've dealt with are all friendly and helpful. The only one criticism I have about the rebrand is that you can't see coffees in price order. Not an issue, just unusual and sometimes I just want something cheap(ish) when I have family around that don't appreciate the good stuff! It means I have to go into each product to see the price.

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

awesome coffee

great coffee and taste is awesome delivery was quick and nice and friendly staff i would recommend this company for your coffee fix

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

Regular subscriber

I have been a regular subscriber to their Roaster's Choice selections for a couple of years now. Each month a bag of coffee arrives in the post and I have never been disappointed. Each month a different coffee- so there's a twinge of excitement as I open the box, and voila! Delicious coffee, freshly roasted and ground to my preference, for my Aeropress. Guests are always impressed when I serve it too.

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

Quality coffee

Great variety of quality coffee from a local company, meaning I can collect from one of the drop off locations in York.

May 6, 2025
Unprompted review
Rated 5 out of 5 stars

Fresh, delicious and interesting coffee

York Emporium coffee is consistently fresh and delicious. I really enjoy the choice of coffees - they feel very special and considered. I particularly like the Single Origin range. They are sourcing really interesting, ethical and rare coffees and I enjoy reading the info they provide on origin, etc. I think the new branding is great fun with bags of personality. Well done York Emporium!

April 26, 2025
Unprompted review
Rated 5 out of 5 stars

Delicious coffee

Delicious coffee – my favourites are the Guatemala and The Cobbles. I ordered from their website, really simple to order, got 10% off for joining the mailing list and it arrived 48 hours later. Nice beans, freshly ground – great coffee! Will buy again

April 4, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t like the rebrand

Don’t like the new packaging. The website and rebrand are trashy. Won’t be buying again. Found out my coffee, I have bought for 6 plus years is in the clearance section. Not clear what you are buying on the packaging.

April 16, 2025
Unprompted review
York Emporium logo

Reply from York Emporium

Hi Sharon,

Thank you for taking the time to share your thoughts. We’re really sorry to hear you feel this way about the rebrand (there are very good reasons for it, which you can read on our blog).

We’d love to better understand what you feel is missing or unclear, and if you’d be open to sharing any further thoughts, we really welcome constructive feedback from our long-standing customers. We’re actively reviewing areas of the rebrand, including packaging and product clarity, and your insight could help guide those improvements. If you want to have a chat, please do call us on our office number.

Best regards,

The York Emporium Team

Rated 3 out of 5 stars

I've been a happy customer since before…

I've been a happy customer since before Covid, but I really do not like the new website, and the range of coffees seems to have contracted.

Previously it was easy to compare coffee types, strengths and prices, but now it isn't, and you have to click each one separately. Instead of the information we now have imaginative artwork.

I may have ordered my last coffee today from the Coffee Emporium. In future I'll probably get it from Waitrose.

March 17, 2025
Unprompted review
York Emporium logo

Reply from York Emporium

Hi Mark,

Thank you so much for taking the time to leave a review and even more so for speaking with us on the phone recently. It was genuinely lovely to chat with you and hear your thoughts in more detail. As one of our long-standing and valued customers, your feedback is incredibly important to us, and we want you to know that it hasn’t fallen on deaf ears.

We’re truly sorry to hear that the new website hasn’t lived up to your expectations. While the intention behind the redesign was to create a more modern, visually engaging experience, we fully understand that ease of comparison and quick access to coffee information is essential, especially for regular customers like yourself who know exactly what they’re looking for.

Following our conversation, we've already begun taking action. We've changed the product layout to reintroduce clearer information about strength, tasting notes, and we’re working on enhancing the pricing at a glance feature.

We’re also working on improving navigation to make it simpler to browse and compare coffees without excessive clicking. Your specific comments about usability and clarity have been instrumental in shaping these improvements.

The coffee market is changing a lot at the moment, so we’ve been having to react to what’s going on. We’re also trying to ensure we work with sustainable and ethical farms and this does have an impact on what we can stock. We are taking customer feedback on-board and we’ll try to bring back customer favourites subject to demand and as long as we can find sustainable resources that are affordable.

We want our range to feel as exciting and expansive as it always has, without compromising on quality.

Thank you again for your honesty and for giving us the opportunity to improve. We completely understand your frustration, but we’d love the chance to win you back with a better experience soon.

Warmest regards,
The York Emporium Team

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