Decided to buy a little bonsai tree for Mrs xmas present. It arrived on time and perfectly packaged. I'd seen some other sites where the trees that were sent out looked very little like the photo on-l... See more
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We were passing and popped in feeling a bit nervous as I have wanted a bonsai for so long but Paul was so welcoming, passionate and professional gave us a tour and talked us through his collection. Se... See more
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I have bought my first bonsai and am absolutely delighted with the service I have received. After making my choice and placing orders I was a little worried about it arriving after delivery but the... See more
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My mum was so happy with her bonsai. Beautiful healthy tree. Unfortunately, the pot had broken during transit. I emailed the company who swiftly responded, was very apologetic, and sent a new pot str... See more
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Company details
Written by the company
We sell Bonsai trees, pots, tools, soils and other accessories in the UK. We offer fast, free delivery on all UK orders. Wide variety of products from countries around the world, suiting different budgets and requirements.
Contact info
Brookfield Court, LS25 1NB, Leeds, United Kingdom
- 01133709066
- admin@yorkshirebonsai.co.uk
- yorkshirebonsai.co.uk
4.8
Excellent
716 reviews
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Replied to 100% of negative reviews
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Magnificent Tree & Fantastic People to Deal With
Fantastic people to deal with, Eve has been really really helpful , great communications with all the advice that I needed and the tree they helped me select is magnificent - the packaging deserves it's own 5 star review
April 25, 2026
Unprompted review
Reply from Yorkshire Bonsai
Thank you so much for such a lovely review — this was wonderful to read 😊
We’re absolutely delighted to hear you’re happy with your tree and that the advice and communication helped you choose the right one. It’s especially lovely to hear your kind words about the packaging too — we put a huge amount of care into making sure every tree arrives safely and looking its best.
Thank you again for your support and for taking the time to leave such thoughtful feedback. We hope you enjoy your magnificent new bonsai for many years to come 🌿
All the best,
The Yorkshire Bonsai Team 🌿
I must congratulate Yorkshire bonsai on…
I must congratulate Yorkshire bonsai on their excellent service bought two trees this week. The packaging was excellent and the company was a pleasure to deal with and extremely helpful.
April 25, 2026
Unprompted review
Reply from Yorkshire Bonsai
Thank you so much for your lovely review and for choosing us for not just one, but two trees this week — we really do appreciate your support.
We’re delighted to hear you were happy with the service, packaging, and overall experience. We put a lot of care into making sure each tree arrives safely and that our customers feel well looked after, so your feedback means a great deal to us.
Thanks again for your kind words, and if you ever need any help or advice with your bonsai, we’re always here.
All the best,
The Yorkshire Bonsai Team 🌿
We lost our bonsai after 5yrs
We lost our bonsai after 5yrs , it died slowly, very sad, we live in Essex, started looking in local garden centers, no luck then further afield , when we found a place stocking bonsais they were nothing like ours ( zanthoxylum pipertum ) but I didn’t know that at the time , I’m
Old don’t love modern tech but reluctantly turned to google haha ,
And there it was , Yorkshire Bonsai , seemed to be endless pics , didn’t take long to find the one we had & now new the name , then I found one that looked very much like mine had , ermmm sorry I should have said this was on eBay, from there it was made so easy for me , I messaged saying I wanted a particular one , superwoman messaged me back saying no problem at all they would that , so I sent a pic , 2/3 days later it arrived amazingly packaged, we’ve had a week , it comes with brill info on how to care for it long term , it gleams , it couldn’t look any better , so happy , I’d like to thank all at Yorkshire Bonsai for making it so easy especially Superwoman,
April 20, 2026
Unprompted review
Reply from Yorkshire Bonsai
Thank you so much for taking the time to leave such a lovely message – it really means a lot.
It’s been an absolute pleasure helping you both find the right replacement. I’m so glad we were able to match you up with a Zanthoxylum that feels close to the one you had – and that it arrived safely and looking just right. We do take a lot of care with packing and aftercare, so it’s great to hear that came through.
Thank you as well for your patience and for trusting us (and for embracing a bit of tech along the way! 😄).
If you ever need anything at all – even just a bit of guidance as it settles in – you know where I am.
Wishing you (and your family members) many more happy years with your new bonsai 🌿
Kind regards,
'Superwoman' :-)
Amazing service and tree
Amazing customer service, advice, thoughtfulness and attention to detail. Which resulted in a beautiful bonsai. Thank you so much Paul for going above and beyond.
April 1, 2026
Unprompted review
Reply from Yorkshire Bonsai
Thank you so much for your lovely review — we really appreciate you taking the time to share this.
We’re delighted to hear you’re happy with both the tree and the service, and that everything from the advice to the attention to detail made a difference. Paul will be absolutely over the moon with your kind words — he always goes the extra mile, so it’s great to see that recognised.
Thanks again for your support, it genuinely means a lot to us. If you ever need anything at all, we’re always here to help.
All the best,
Yorkshire Bonsai Team 🌿
They’ll take your money but fail to deliver
Very poor service. I ordered a bonsai tree on 30 March and paid for delivery to the USA. My order was confirmed for delivery to an American address on 14 April. So far, so good.
Two weeks later, on 13 April Yorkshire Bonsai emailed me to say they couldn’t deliver plants to America, and would be cancelling my order with a full refund. So I was left scrabbling around trying to find a replacement birthday present for someone on a different continent, with just a few hours remaining before their birthday.
I managed to find an alternative supplier but had to pay a large fee for express delivery to get the present there on time. Although Yorkshire Bonsai refunded me the price of my original order, they refused to cover the extra costs that I incurred as a result of their failure.
Yorkshire Bonsai says it’s my fault for not spotting a notice on their website saying they can’t currently deliver to the USA. Why did the website let me place an order and pay for delivery to the USA then? And why did it take 2 weeks for them to bother to tell me.
Do not use this company if you want peace of mind that an order will be delivered.
March 30, 2026
Unprompted review
Reply from Yorkshire Bonsai
Thank you for taking the time to share your feedback. We’re sorry to hear how frustrating this experience was, particularly given the timing around a birthday — we do understand how disappointing that must have been.
As outlined on our website, we’re currently unable to ship live plants outside of the UK, including to the USA, due to import restrictions. While we appreciate this may have been overlooked, the information is available prior to purchase and we do encourage customers to check or contact us if they are unsure, particularly for international or time-sensitive orders.
That said, we do recognise that the order being accepted and the delay in identifying the issue added to the inconvenience, and this is something we are reviewing internally to improve going forward.
A full refund was issued as soon as the issue came to light.
Kind regards,
The Yorkshire Bonsai Team
Fantastic choice of trees, brilliant service
Fantastic choice of trees, awesome service and perfectly packaged trees all very healthy and as seen. Really impressed with this company
April 14, 2026
Unprompted review
Reply from Yorkshire Bonsai
Thank you so much for your kind words — we really appreciate you taking the time to leave a review.
We’re delighted to hear you were impressed with both the range of trees and the service, and that everything arrived safely and in great condition. We put a lot of care into selecting and packaging each tree, so it’s great to know that came across.
Thanks again for your support — it genuinely means a lot to us as a small family business. If you ever need any help or advice, we’re always here.
All the best,
Yorkshire Bonsai Team 🌿
Fantastic Service, bought a Chinese Pepper Broom…
I purchased a Chinese Pepper Broom whilst having a wander around the grounds of our Leeds office, I didn’t expect to buy a bonsai before 9am at work!
Paul was brilliant, he genuinely cares about the trees and took a lot of time to wrap the tree for the car and take me through the care leaflet plus any questions to just get in touch.
I can’t comment on the longevity as only just purchased but it’s in beautiful condition and all the trees in their base appear well cared for and the team appear passionate about the business.
Such a lovely guy, I will probably buy one each time I visit my Leeds office!
Thank you Paul, see you soon 😊😂
April 9, 2026
Unprompted review
Reply from Yorkshire Bonsai
Thank you so much for such a brilliant review — this one really made us smile 😊
We love that a morning wander turned into a bonsai purchase… definitely not a bad way to start the day!
Paul will be absolutely chuffed to read this — he genuinely does care about every tree, so it’s great to hear that came across during your visit. We’re really pleased you’re happy with your Chinese Pepper Broom and that everything from the condition to the advice and packaging hit the mark.
We’ll look forward to seeing you next time you’re over at the Leeds office — sounds like it could become a bit of a tradition! 😂🌿
Thanks again for your support, it really does mean a lot to us.
All the best,
Yorkshire Bonsai Team 🌿
Cannot fault, highly recommended
Received lovely Ficus Microcarpa, very well packaged and protected.
Excellent support and customer service
Cannot fault.
April 9, 2026
Unprompted review
Reply from Yorkshire Bonsai
Thank you so much for your kind words — we really appreciate you taking the time to leave a review.
We’re delighted to hear you’re happy with your Ficus Microcarpa and that it arrived safely. We put a lot of care into packaging, so it’s great to know that came across.
It’s also lovely to hear your feedback on our support and customer service — that means a lot to us.
Thanks again for your support and recommendation, and if you ever need anything at all with your tree, just give us a shout.
All the best,
Yorkshire Bonsai Team
Present for the Wife
Called Yorkshire Bonsai, before visiting their site on the Bank Holiday Monday, as according to Google they where open but times may vary. Spoke to Paul who advised that they are closed but just in fulfilling online orders. To be fair he didn't had to answer the phone, however, arranged a visit for the Tuesday. Attended site and met Paul and Dan, who were extremely welcoming. I discussed my criteria and a few options with Paul, who was very knowledgeable and evidently passionate. Paul answered all my questions and concerns. I opted to purchase a Chinese Elm, and genuinely, no pressure from Paul. He also extended to an after care service, regarding maintenance or any issues with the tree.
April 7, 2026
Unprompted review
Reply from Yorkshire Bonsai
Thank you so much for taking the time to leave such a thoughtful review — we really do appreciate it.
It was an absolute pleasure meeting you, and we’re so glad we could get you booked in to visit despite the Bank Holiday hours. Paul will be especially pleased to hear your kind words — he’s incredibly passionate about what he does, and it’s great to know that came across.
We’re delighted you chose a Chinese Elm — a fantastic tree to start with — and we’re always here if you need any help with care, maintenance, or anything at all as it settles into its new home.
Thanks again for your support, it means a lot to us as a small family business.
All the best,
Yorkshire Bonsai Team 🌿
Great Product and Fantastic Service
I have viewed the Facebook page a few times and ordered a cascade pot for a project. It was a great price and the delivery was fantastic, it arrived 3 days early over a bank holiday aswell ! Great support on the enclosed leaflet. Very happy and will return. Thank you so much .
April 4, 2026
Unprompted review
Reply from Yorkshire Bonsai
Thank you so much for your fantastic review 😊
We’re really pleased to hear you were happy with the pot and that everything arrived quickly — especially over a bank holiday! Great to know the care guide was helpful too.
Thanks again for your support, and we look forward to helping with your next project.
All the best,
Yorkshire Bonsai
A great buying experience from start to finish
The tree arrived super quick, It was a present for our son, He was very impressed with the way it was packaged and was positive that we had spent too much for his birthday (it was a very fair price) , I am sure we will be buying from Yorkshire Bonsai again in the very near future.
10 /10 Thank You.
March 26, 2026
Reply from Yorkshire Bonsai
Thank you so much for your lovely review 😊
We’re really pleased to hear everything went smoothly from start to finish, and that your son was happy with his gift — that’s what it’s all about. Always nice when it looks more expensive than it is too!
Thanks again for your support, and we look forward to helping you again in the near future.
All the best,
Yorkshire Bonsai
Thank you pot arrived safely
Thank you pot arrived safely, well packaged and as described, very pleased
March 26, 2026
Reply from Yorkshire Bonsai
Thank you for your lovely review 😊
We’re really pleased to hear your pot arrived safely and that you were happy with the packaging and quality.
We really appreciate your support and hope it’s a perfect fit for your bonsai.
All the best,
Yorkshire Bonsai
Excellent service through out
March 26, 2026
Reply from Yorkshire Bonsai
Thank you for your kind review 😊
We’re really pleased to hear you were happy with the service throughout — that’s exactly what we aim for.
We really appreciate your support.
All the best,
Yorkshire Bonsai
Good value for the price good choice to…
Good value for the price good choice to pick from fast delivery
March 25, 2026
Reply from Yorkshire Bonsai
Thank you for your review 😊
We’re really pleased to hear you found good value and a nice range to choose from — and that your order arrived quickly too.
We really appreciate your support and hope you enjoy your bonsai.
All the best,
Yorkshire Bonsai
Purchased the chinese elm bonsia tree
I purchased the chinese elm bonsia tree, the tree looks amasing and healthy has rectangle glazed pot, packaging was excellent, very pleased with the purchase, good value.
March 26, 2026
Reply from Yorkshire Bonsai
Thank you so much for your lovely review 😊
We’re really pleased to hear you’re happy with your Chinese Elm — they’re a great choice and it’s always nice to know they’ve arrived looking healthy and well presented. Glad the packaging and value hit the mark too.
Thanks again for your support, it really does mean a lot to us.
All the best,
Yorkshire Bonsai
Great service.
March 25, 2026
Reply from Yorkshire Bonsai
Thank you for your review 😊
Really glad to hear you were happy with the service — we appreciate you taking the time to share it.
All the best,
Eve
Yorkshire Bonsai
Gave good advice via email to help…
Gave good advice via email to help inform my purchase and had good stock offerings to meet my bonsai needs. Will Definitely buy from again!
March 25, 2026
Reply from Yorkshire Bonsai
Thank you so much for your kind review 😊
We’re really pleased we could help with the advice and that you found something suitable from our range — that’s exactly what we aim for.
Great to hear you’ll be back again too, that really means a lot to us.
All the best,
Yorkshire Bonsai
Reply from Yorkshire Bonsai
Thank you so much for your review 😊
We’re really pleased to hear you’re happy with both the service and the quality — that’s exactly what we aim for.
We really appreciate your support and hope you enjoy your bonsai.
All the best,
Yorkshire Bonsai
Great guys
Great guys. I had an issue with a plant. They sorted it out very quickly, no fuss. I would recommend them to everyone.
March 31, 2026
Unprompted review
Reply from Yorkshire Bonsai
Thank you so much for your kind words 😊
We’re really glad we could get things sorted quickly for you — that’s always our aim. It means a lot to hear you’d recommend us as well.
Thanks again for taking the time to leave a review, we really do appreciate the support.
All the best,
Yorkshire Bonsai
Exellent products
I purchased the chinese elm bonsai tree, looks amasing, full and healthy, excellent pot, item was very carefully packed, very pleased with the purchase thank you.
March 27, 2026
Unprompted review
Reply from Yorkshire Bonsai
Thank you so much for your kind review — it really means a lot to us 😊
I’m so pleased to hear you’re happy with your Chinese Elm and that it arrived looking full, healthy, and well presented. We take a lot of care with packing, so it’s great to know that came across 👍
Thanks again for taking the time to share your feedback — it’s very much appreciated.
Many thanks,
Yorkshire Bonsai 🌿
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